Alan in service department has excellent customer service skills very respectable young man !!!

On this Thanksgiving day I am grateful for Justin D and his extreme professionalism, prompt communication and great customer service (shout out to Shawn and Justin too!). I have been looking to buy a new car for about 6 months and finally narrowed it down to a Kia Sportage Hybrid SX-Prestige. I pushed the button through True Car to get some quotes and Justin's email came at the right time & the right price with a kind demeanor. He even helped me with my purchasing options on a Sunday! An hour and a half drive later and I am so glad I went out to Manteca to purchase my new vehicle (her name is Tika in honor of her home dealership). What I loved: 1) Communication: I suffer from analysis paralysis and I got this deal done the same day we started emailing. That was the fastest I have made a decision in a while! 2) Process: From test drive to purchase, fastest car deal I have ever been witness to or a part of- thank you! 3) Customer Service: even though the deal was completed after closing and even though I asked a lot of questions, Justin D took the time to answer them and show me every single feature of my new car. It was impressive. He even hand washed my car because the car wash was closed. That really wasn't necessary because it was cold outside but is a testament to how awesome he is. 4) Follow-up: checking in on me through surveys and phone calls/ text messages is really nice. I have great after purchase support. 5) Coffee machine- mocha latte was pretty yummy! Thank you to Kia Country for helping me make a purchase that I can rely on for years to come. I am very appreciative of the customer service you provided and my awesome new car. read more

Kia Country - Winning! - Car Dealers Near Me - Manteca, California

Great sales service! Justin and Sal were honorable. Gave me a price and didn't try to add "hidden" fees. Great experience buying from them. read more

Kia Country - My new car! - Car Dealers Near Me - Manteca, California

I recently had my car serviced for an engine replacement that was completely covered under warranty. J have ALWAYS had a pleasant experience with this dealership, having purchased 4 cars throughout the years. I will definitely purchase another KIA as they stand by their product. Truly Amazing! Thank you Mike Zamora for all your help with this and with this situation occurring during the Holidays! You provided me with a rental car which greatly helped me out during this stressful time. read more

I have a 2014 Kia Optima and needed to take it to the shop due to an engine light turning on. Unfortunately the engine had a severe problem and needed to be replaced. Luckily Austin K. from the service department assisted me with my issue and explained everything going on. Fortunately the replacement engine was covered by Kia manufacture. Thank you everyone and the mechanics for turning a really bad day into a smaller hiccup for myself. I appreciate each and everyone who helped me out. read more

I never bought a car from them but they've been super nice to me and always answered all my questions. Sam seems like a pretty good guy.

I have a 2022 Kia ev6 GTLine. I'm confused at what Manteca Kia service center did today. I took my car in and the service advisor checked me in and I signed the tablet. He said my supervisor will assist me which was weird but ok. The supervisor said the 24k service was just a tire rotation and check the windshield fluid and since I just got new tires no need for rotation but they will check the tire pressure. I said ok but can I have the paperwork that I signed for the 24k service. He said we are just checking the psi and I insisted for my records to get a copy of what I signed initially on the tablet. He did give me a copy weird thing so they had the car for 10-15 minutes I just got in the car and get a phone call from the service manager Zamora asking how my service went. I informed him I'm confused the 4-5 time I had the car service here they had the car for 5 to 6 hours. That the supervisor wouldn't give me a copy of the paperwork I signed initially with the service advisor. Manager said he will check with him and call me back because my paperwork said they did a 9 point maintenance inspection in which I didn't receive a callback today. 3-4 hours later I was driving in Stockton I go into a store and when I tried to start the car I get the 12v battery low. I get the car to Stockton Kia luckily 5 miles away. They informed me that the warranty on the battery was 3 years or 36k miles that ended in June 2025. Since it was Saturday they said can u leave the car here til Monday of course since it's an electric vehicle and I get a 12v battery low notice I'm not taking any chances. Stockton Kia informed me it's a $500 diagnostic in case it's more than the 12v battery plus $330 plus for the battery if they have to change it. Note since today was Saturday when this happened I did try calling Manteca Kia and left a message with Zamora recorder of the low 12v battery symbol. I really like the ev6 and hoping it's just the 12v battery but the Manteca Kia service department the crew has changed and how this played out today I'm really confused and suspicious about that service department. read more

Received a recall notice from Kia. I made an appointment for a Saturday. When I arrived, they had no record of the appointment, but accommodated me. Not like they did me a favor considering it was their mistake. One of the recall items was completed and I had an oil change and wiper blades replaced. Then I was told that the part for the other item is not in and I would get a call. I never heard back. I called the dealership and was told that it was not in and had not even been ordered. There was some back/forth and a bunch of lies told as far as who the manager was and that he was the acting manager and didn't have a boss and that the manager reported directly to Kia Manufacturer and that Kia Manufacturer owned the dealership, etc. I called the manufacturer and they called the dealership parts department and were told the part was in. I called to make an appointment and was told that he would have someone call me in a few minutes but never received a call. I contacted the manufacturer again. They replied that they have filed a complaint and would escalate. Still nothing. Then I contacted the manufacturer again. They said that they spoke to someone and he would call me and if I did not receive a call within 24 hours, I should contact them again. No call for over 2 day. Then I contacted the manufacturer again. They again said they have filed a complaint. Then they asked me to tell them my availability and they would make the appointment. They replied back that they don't do recall work on Saturdays because they don't have a technician on Saturdays. Yet the first time I made the appointment, they took care of one of the items. All of a sudden I make complaints is service issues and they cannot do work on a Saturday? Even though the very first technician I spoke to in my first visit, I asked him if I could just buy the fuse and replace it, he said yes, it's easy, but if the dealership doesn't do it, it doesn't satisfy the requirements of recall. Now they are giving me a run around knowing that I cannot bring it in during weekday. If they were never open on a Saturday, I could understand, but the fact that they are purposely causing an inconvenience to ensure the work doesn't get done. read more

Michael Z in the service department was incredibly helpful! We had a few issues going on with our Optima and he was very communicative and cognizant of a timeframe we were hoping to have repairs completed as we were going on a trip. We've always had great service here but definitely wanted to give a shoutout to Michael! read more

I went to Kia Country for the first time to get my 90k mile service along with new front brakes. Michael was more than helpful when I called to schedule the appointment. He gave me all of the information I needed to know in regard to what came with the service and breaking down how much I could expect to spend. I was able to get an appointment at 8:30am and was more than satisfied with the service, prices, and professionalism. read more

Jay, Jimmy, and the whole crew at Kia Country service department are awesome! They got me in and out fast for a recall service of which Valley Kia in Modesto tried to tell me I had no recalls and wouldn't budge. Kia Country made an unlikeable situation into a quick and easy one. read more

Just bought a used Jeep Grand Cherokee Summit from Carlos at Kia Country. Can't say enough about the great experience we had. We traveled 220 miles from Redding to purchase a vehicle we saw online, Carlos was super helpful sending us pics and video since the car was so new to the lot there were none online yet. He negotiated a fair deal, made sure it had everything we needed, was detailed and he even held it a day for us. The car was everything they said it would be, the deal was smooth as can be, they came through on everything we talked about with no pressure to add anything. Wish every car deal could be like that. We highly recommend Carlos and Kia Country! read more

Sal is the salesman I would recommend excellent customer service and professional he will guide and help you on a new or used good Kia vehicle Jacob in the service department very professional and knowledgeable great customer service these two guys are in my opinion a great asset to Kia Country of Manteca.......good job guys.....oh by the way me and my family are very happy with our 2025 Kia Sorento read more

So I had the pleasure of meeting Sam today when I bought my 2024 Kia Forte. He was so helpful and very patient during the buying process and answered all of my questions. I could not have asked for a better experience buying my first car as a single woman. The sales manager was equally helpful and amazing to deal with. Thank you. The finance manager was also very quick and efficient in getting me out of the dealership in a very prompt manner. I highly recommend Kia country of Manteca! Easy to buy and get on the road with a new car no doubt!! read more

The customer service representatives are nice and courteous while you're there, but anytime you want/need anything when you are outside of the service shop don't expect anything. They told me that an item we were supposed to be getting replaced under warranty wasn't available for order due to national back order, however I was able to locate the part on the Kia website and saw that I was actually able to pay out of pocket and order the item. So they told us that they'd put the order on file and then they'd call us when the items came in to install them. Sure enough, MONTHS went by with no phone call. Went in for an oil change and they said they still haven't received anything, but there was nothing on our file saying that we had any issues (meaning they never documented it the first time and they just told us that in the service dept. just to make us happy during our visit). They did the same thing and told us that they'd put an order in and a note on file to call us when they receive them. Months again and no call back. Wife started having trouble with the car so we took it in again, and sure enough, the service advisor tells my wife, "Hey we noticed you needed these parts right here replaced so we went ahead and did it." THOSE WERE THE PARTS THAT THEY WERE SUPPOSED TO CALL US ABOUT WHENEVER THEH CAME IN!!!!! So once again, they are nice when you're there, but it seems as their motto for customer service is "Out of sight, out of mind" because when you're not at the dealership or in the service shop, they ain't worried about you, your vehicles, your Kia experience, or maintaining a positive level of customer service as a whole. Unfortunately wouldn't recommend. read more

Went in because we had seen a car online that we were interested in. Went for the test drive and decided to go ahead and get it. Once we sat down and started filling out the paperwork, we had overheard another interested in the same car and they went and test drive it. By the time we finished filling out our paperwork with the credit check, they had came back from the test drive and told them they had some cash to put down on the car. Our credit check was NEVER ran and we were put on hold by the managers for 30 MINUTES before even being told anything. An internet sales guy came and tried to talk us into putting money down meanwhile we can overhear the conversation these sales guys were having with these people with more cash down. We ended up just walking out without even being able to speak to a manager but the internet sales guy whom had NOTHING to do with us. Justin was amazing and very helpful and that's the ONLY reason why I'm giving this place the 2 stars. Wasted 2 hours at this place only to be put on the back burner. read more

Mike was super helpful when we brought our Kia in for service. He dealt with the warranty company on our behalf and kept us informed. He answered all of our questions and concerns. read more

My initial review will only discuss the car buying experience as I have not yet dealt with the service side of the house. I've been through multiple buying experiences now (both new and used), and can honestly say that Kia Country was by far the most relaxed and easy process I've dealt with. Located off the corner of Northgate/Main Street, the dealership is a little unassuming but I assure you it's worth a stop. I went onto the lot that day with no expectation of leaving with a vehicle. I was in the process of evaluating different EV options and wanted to see an EV6 in person just to see if I liked it as much in real life as I did from the website. A great guy by the name of Justin greeted me and was very chill the entire time. Never pushed me to do anything and just offered to let me check out the full options the car had. I was up front about the fact that I had a certain price point in mind and had time to wait since I had a perfectly good running vehicle and he was very understanding and respectful of that. After the test drive, Justin naturally wanted to gauge my interest in the car and see if there was any chance I would buy it. I told him it would be extremely slim, but after some easy discussions (no forcefulness whatsoever on either side) their staff managed to hit my price point which I honestly did not expect. I asked for some time to think it over and they respected that and gave me several hours to mull it over and run some numbers on my end. In the end, I ended up purchasing the vehicle as the offer was very strong on their end and I left with an EV6 that night. Justin was totally no-pressure the entire time and the sales manager (Joe) was equally as respectful. Honestly, I feel a little bad for Justin because of my indecisiveness and how long I took to finally make a decision, but that's a testament to his patience and understanding he displayed. The finance guy I worked with, Fernando, was very easy to work with too (also no pressure with the add-on stuff they have) and even spoke with another sales rep named David who was super nice as well. Honestly, not a bad interaction with any of the staff. They were all easy going, respectful, and friendly. I will be taking my car in this weekend to get a nice wash as it was night time when I finished the purchase and wasn't able to get a thorough washing that night, and I also noticed a valve stem cap missing on one tire so I'll get a chance to test the service department's level of service when I take it in this weekend and can send an update on that front. Overall, great initial experience and would highly recommend coming here. People leaving negative reviews for expensive service prices or markups need to realize that's the case at any dealership. Just remember, everything is negotiable so just because there's a big markup doesn't mean you need to pay it. That'd be like going to a garage sale and giving someone a negative review because they were asking too much for their leg lamp without even discussing the price. You have to do some work on your side if you want to end up with a satisfying experience. Keep up the great work, Kia Country. I hope my introduction to the service side is as great as the sales side was. read more

I was helped by Michael Zamora usually I have the mail in. That gives me $10 off but unfortunately I forgot it today. It's my birthday. He was able to help me out as always. Great customer service been coming here for two years now and will continue to come here all the staff is very helpful And very courteous two thumbs up thank you Kia country read more

Kia's service department is great. The staff is very friendly. I was able to have my service performed quickly.

Since purchasing our Kia Soul, we have had all maintenance done at the dealership in the Bay Area where we purchased our vehicle. When we had an emergency repair last summer, we stayed local, taking our vehicle to Kia Country. Their friendly and efficient staff quickly completed our repair. We were thoroughly satisfied. Several weeks ago, we had another issue with our vehicle-this time a steering issue. We went back to Kia Country and experienced the same level of skills and expertise, completing the repair quickly and competently. Kia Country has definitely become our service agency of choice. We thoroughly recommend them! read more

Service never answers their phone, I have to call sales to get someone to answer me. The only upside is their service is open weekends. read more

I gotta say you will not find a better dealership with friendlier staff than Kia Country. I went after a horrible few weeks. They looked after me and made sure I was driving out. Thank you Kia country! read more

Great customer service they all went above and beyond for me Thank you Daniel !!!! I love my new Forte read more

Excellent service! Staff are professional and really helpful! Michael especially is a big help! I highly recommend Kia Manteca dealer to everyone! read more

I can't express enough how much I Appreciate Steve reaching out to me and apologizing for what happened and giving me a refund. Thank you so much Steve for reaching out to me and being so helpful and understanding about the situation, I was unaware my warranty only cover some things but regardless Steve made it a point to track me down, give me a call and apologize for the miscommunication. 5 stars for you Steve you're so awesome! read more

My family have been going to Kia Country Manteca for almost 10 years now. Mike and the service crew have always been fantastic. From standard maintenance to heavy mechanical issues, they've always been on top of it. I can always count on them to get the job done. read more

Very great customer service hassle free. Took my KIA SORENTO into KIA COUNTRY excellent service maintenance I will continue getting my services done @KIA COUNTRY. Highly recommend!! read more

Sadly this dealership is making business of recalls. If you bring or brought your call due to a recall take this up to consumers affairs for both the dealership and KIA. I am currently in the process of filling a law suit as well. This is the only way that I will get my money back and prevent anyone else from getting scammed. I'm sure they have been doing this for years. I could go into details but this would be too long. Bottom line, don't bring your car here for recalls. They are getting one star because the manager did returned my call once. read more

The service department here is horrible. They do not communicate with you about anything unless you reach out to them and when you do contact them they have you jumping through hoops just to pass along a message and they still don't get back to you... My first horrible experience I dropped my car off and was promised a two week turn around period. While my car was on the lot my window was smashed over the weekend and they did not bother telling me until I contacted them for an update. The next time around i was promised another two week turn around period the two weeks were up and my specialist is no where to be found and the other specialist won't return my calls or give me any information on my vehicle. read more

Excellent car buying experience from start to finish Sadat was our salesman and he was very knowledgeable, answered all of our questions 10/10 for sure! read more

Warning do not waste your time here. Was approved for a car I wanted. I needed to have it delivered since I have a broken knee. Waited days for them to tell me they wouldn't deliver it Backward attitude. Credit applications that don't work. Really wanted the car they refused to deliver. Too bad. Go elsewhere. read more

I don't normally write reviews. However, from the time I arrived until the time I left I experienced outstanding service from Pedro. I needed an oil change, tire rotation and had an open recall on my vehicle. I was in the automotive business for 30 years and retired as a Service Manager. Working in this industry is Not easy. Pedro didn't know about my level of experience and I was treated with courtesy, respect and kindness. He explained everything to me flawlessly! If you need service I Highly Recommend that you visit Pedro. He'll take great care of you. By the way - if you're wondering if I was compensated in any way for this review - the answer is No. I was just super impressed. read more

‼DO NOT BRING YOUR CAR HERE ‼ My husband dropped his car off for an oil change and when he picked it up he noticed scratches on the drivers side that were not there upon drop off. He called to report the issue and his calls were not answered for multiple days and when he finally got a hold of them he reported the issue and they stated that the scratches were "already there" "the paint is chipping away" ? First of all, the car paint is NOT chipping away in ANY part of the car so why would it be "chipping away" solely in that area ? Second, my husband drives his car every single day and would have most definitely noticed scratches of that size had they been there prior to dropping it off (again, the scratches are on the drivers side so they are easily noticeable to someone who gets in their car every single day). My husband talked to David on the phone and he refused to listen or acknowledge the damage that had been done! read more

Kia Country - Car Dealers Near Me - Manteca, California

See all

I came in about a month ago and left with my beautiful, new Kia Niro! I had the pleasure of working with David, who was incredibly nice and straightforward. I have a little one on the way and the stress of having to car shop and being hassled was weighing on me, but here I felt comfortable and felt as though my boundaries were being respected. (WHICH ISN'T COMMON, I'm a younger woman, I know I'm an easy target. ) I had an amazing time shopping around and I was able to check out the cars I liked. All of the specs were explained to me thoroughly as well as the "fancy" features like quiet mode ( perfect for having kids in the back seat who are asleep...so nice) When I made my final decision the process was relaxed, thorough and fast. Everyone I met here was incredibly nice and answered all of my many questions, I'm a first time buyer, and I had a TON. While I may not need another car for a long while, I will happily return here for all of my future purchases. read more

I give one star simply because giving zero isn't an option. We went into this dealership today to look at a Sorento. To our surprise the car was marked up $4995 due to "supply and demand". They proceeded to tell us it was store policy to add the the mark up but then refused to show me any policy stating such. 3 months ago a drunk driver hit me head on, on the freeway. I was in a Kia Sorento at the time of the accident so now swear by Kia safety features. Because of that I've had several family members purchase a vehicle from this exact dealership. I'm basically a walking billboard for this dealership, telling people how great they were. But please for love of god go to literally any other dealership but the one here in Manteca. I was absolutely disgusted at the fact that they wouldn't even budge on $4995 mark up after I'd practically helped them get other sales. These people do not care about you. The ONLY care about the money. We actually ended up at another dealership and buying a Sorento SX Prestige XLine the same day and felt way better about doing so because they were as slimey as the guys in Manteca. Their behavior about money was gross. I get it's a dealership and they have to make money but doesn't a satisfied customer help bring more business by word of mouth? I couldn't even fathom purchasing the car here and allowing these guys to take the sale. read more

Thank you Michael Z and Kia Country Service Department for rectifying the experience I had with a service representative. I cannot say enough about the standard in which they hold themselves to in regards to customer service. When that fell short, they responded immediately and meaningfully. Thank you for taking such good care of me!! It will be hard to NOT buy another Kia when I'm ready to replace my Optima. Well done! read more

They go above and beyond every time we come in for a service. Very speedy and always a great job. Thank you.

Nothing like the other KIA dealerships, zero pushy salespeople and they genuinely seem like nice people. I have had three KIAs (now two) my whole life, two of which were purchased from Kia Country and one I bought off my dad (originally purchased from KIA country. Their level of attention and friendliness keeps me coming back. Justin, Sam, and Sal from the sales team are great. The whole experience from test drive to walking out the door with your keys to getting the car's service is a genuine satisfying feeling. read more

This is strictly for the service department! if there was an option for negative stars you found the place. Since the new management has come in it has really gone down hill in terms of customer care and satisfaction. They are here to get your hard earned money and that's it! This is the highest service cost in the area without heading over the Altimont. In speaking with the advisor I have never heard "recommended" more times in one conversation ever! These services are not all recommended by KIA and the products are not from KIA these are third party chemicals used to inflate services and fill the service departments pockets. Ask them to break down the ridiculous price for services! Also ask them to show you where it is written that KIA recommended these products...You won't get a fast answer and I wouldn't expect one at all that makes sense without a lot of run around. Want to speak with the manager Mikki ? Good luck it doesn't matter if it's 9AM or 4PM he is on lunch or a series of other excuses. I have never been contacted back and all calls are screened by the advisor. Steer clear of this service department and If you must just the standard oil change and tire rotation! all that other junk they are pushing is not needed to retain the vehicles warranty. read more