Tracy Mazda is the only place I trust to do any services on my CX9. I live in Richmond but make the commute anytime I need maintenance. Javier at the service department is great! Very professional and he always takes his time to explain what the car needs and doesn't need and I always end up leaving with a reasonable bill and a hassle free experience. One example I have is when my 30,000 mile routine maintenance came up I shopped around and got quotes at Concord, Vallejo and even Dublin they all quoted me at over $3,000, I called Tracy Mazda and only ended up spending less than $1600 I'll continue making the hour commute anytime! read more

My car was in for work.I paid for it.$735.00.They said I scratched the rim on a loaner car and I needed to pay 160.00.I said no and they should have someone to do it at their shop as this is part of doing business.Two days later they charged my card. The girl in service dept Said she would send a picture ,she never did.This is wrong to charge my card and I did not sign nor get a receipt.This was done on 6/12/2020 and I received a bank statement today of the charge.My wife wants the new Mazda Juke and we will not purchase from this dealership,nor have any work done at that location .I can not accept this type of business behavior. ever again. The service manager was dishonest and cheated me .I have also sent a complaint to Mazda HQ Irvine Ca. read more

Jose was great! We had such a good experience. Really great pricing on the cars and they have really good interest rates. We are very pleased and look forward to doing business with Mazda again. read more

Tracy Mazda - New car! - Car Dealers Near Me - Tracy, California

Love Tracy Mazda! I live closer to other Mazda dealers but I've had the best consistent service experiences with Tracy Mazda. Ask for Javier, he's the goat! Great service at reasonable prices. read more

This review is for the new sales manager that came from the San Leandro store. He's always running around like a busy bee, but at the end of the day he's accomplishing zero. Very simple I called to do a one pay lease . He never called back.All he explained to me is where he came from. How long has been around and bottom line is I got zero out of it. He doesn't listen to anybody all I told him to do is pick up the phone call Mazda asked for one manager that I know personally. I am a service customer and I purchased a Mazda here prior where a family of five Mazda. We went to another Mazda dealer and did our lease. Again, there's a reason why he was at their other store they sold because he's a shut down crew read more

Brought car in for maintenance and ended up with. $3000. bill. We approved repairs at 5:45pm. After researching prices we realized that the dealership was charging double in some cases what repairs should cost. Called dealership at 8am to cancel repairs but was told they were already complete. I guess they work during the middle of the night ? I will NEVER bring my car there again. They are overcharging for service. read more

First the workers are nice. But I Rcvd a Mazda lawsuit settlement. Bought my car in because I've been experiencing those issues. They wanted to charge me almost a thousand just for the stock radio to work...... ummm what!!!!! U guys gotta do better..... read more

01/10/23 - Buying Day I had been emailing back and forth with Josh Coon about a specific car on the lot. He was very responsive and answered all the questions I had. This was my first car buying experience and everything went extremely well. Josh never hassled or pressured me into anything. He was extremely helpful and transparent by making sure everything was good on both sides of the deal. It was stressful but there is always going to be stress when making large financial purchases. I did my due diligence by watching car buying videos on YouTube and reading car advice threads on Reddit. I'm super happy with my purchase and glad I went to Tracy Mazda. Big thanks to Josh and all the Tracy Mazda staff. read more

Tracy Mazda - 2021 Mazda3 Hatchback - Car Dealers Near Me - Tracy, California

In the service department Javier, Jonathan, and the service manager were stellar in making my visit a pleasant one from taking me somewhere to wait for my car to get fixed to going beyond the normal service. Very personable friendly and helpful read more

First service since purchased 830 am appointment for Oil change and inspection of other things. Vehicle went back at 9 and I will wait here until it is completed. Vending and coffee machine available Coffee is free They even have a children's area for them to play and not bother you As you wait, a video inspection of your car is sent to you and it's so thorough Loved that. Well everything is good Car is done Out at 10 read more

Shannon was very rude on the phone and gave me a lot of attitude about canceling an appointment. First time I went everything went smooth but Shannon just lost my business read more

They markup the cost of parts and overcharge for labor. Avoid going to these people if you can...

My daughter bought her first car from Mazda in Tracy and the experience was the best experience I ever had purchasing a car. Fritz was easy going, never pushy and very informative. He was patient with my daughter test driving multiple cars and gave her the information on each car and the differences. The APR and the monthly payment beat every other place we looked. But what really convinced us that we were making the right choice buying from Mazda in Tracy was Fritz and his manager Josh Coon. The process was easy and we left knowing we made the best choice. And my daughter is so happy with her BRAND NEW Mazda 3!! Thank you to Fritz again for all your help! read more

Car shopping can be such a headache but at a time like this with the car shortages and high market rates, I tried to avoid it for as long as I could. I knew what I wanted so that helped, but I just couldn't find a dealership I felt good about. I won't name them but let's just say that I went to three other Mazda dealerships around the East Bay and finally broadened my search. I ended up at Tracy Mazda and have no regrets. I worked with Anna in the Sales department and she was very responsive every time I reached out. She was also to the point and didn't try to do crazy upsells, which I appreciated as a fellow straight shooter also working in sales. Upon arrival, I have to say that everyone I interacted with was friendly and easy going. She mentioned they are a small family-type business and I could see that. Josh was the Finance Manager I worked with and he was also easy to work with. My bank had a lengthy process we had to wait out and I appreciated his willingness to work with me. In the end, I got the car I wanted with a price I was satisfied with. Well worth the drive out to Tracy. I would highly recommend this dealership! read more

People here were fantastic, especially Ernie who was the sales person dealing with the Costco Auto program. He showed me a great deal on a barely used 2024 Mazda CX5 and was not pushy at all with add-ons, accessories, etc. Very honest and helpful. Amazing customer service by Ernie - he even dropped off an accessory at my home an hour away!! Thank you, Thank you!! read more

Trent, David M, and the rest of the team at Tracy Mazda are really in it for their customers, and I genuinely cannot thank them enough for all that they have done and continue to do for me. I would recommend them in a heartbeat as they will ensure that you feel content, confident, and safe within the car buying experience. read more

I came in with a steep budget and many preferences and Fritz, his manager, and the owner all collectively help me find my dream car. I went to many dealerships beforehand and spoke to salespeople who laughed at the idea of finding a car with my specifications and price range, but not this team. They worked with me and I left with a car that was EXACTLY what I was looking for... plus it looked good. Thanks guys! read more

The best car purchase experience I have ever had! We are there on Saturday afternoon and David is already waiting for us, we have called and had the appointment at 3:30 pm. The car we have found on the internet is ready in front of the dealership. Clean and presentable! David is fun and professional, also attentive, and very detailed. I am enjoyed working with him, one of the best sales representatives at any business that I have met. I don't feel any pressure from David as from many car salesmen before! He understands how to make the sale without playing games with the customers. The next wonderful person there is Zamir, the finance director of the dealership. He helps us with the final paperwork and does his job to show us the optional service contract, explained the Mazda certified car program and warranties. Again, no pressure and another fun and professional person in the dealership. We are truly enjoyed our car purchase experience. I wish all the car dealerships are running their businesses as Tracy Mazda. My daughter is getting the car she like with a good price, good interest rate, and something extra! read more

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Thank you to David M. for going above and beyond to make this deal work for us. Your open communication, updates, and kindness ultimately sold us on purchasing the vehicle from you! My husband and I could not be happier. I love my car and we can't wait to take our daughter on trips in it! read more

Tracy Mazda - Car Dealers Near Me - Tracy, California

We bought a CX-5 and a CX-50 yesterday. Great experience! The sales person, Reshad, who helped us was very helpful and friendly. He made the process easy and fun. The Sales Manager, Milton, also made us feel at home. Vasek, the General Manager, actually did the finance paperwork with us. Really appreciated his attention and friendly manner. All and all, we highly recommend buying your next car here. 5 Stars! read more

Absolutely stunning service! I've been to many other dealers before ending up at Mazda and never been treated better. Trenton, Anna, Javier, and David provided quality, speedy, and transparent service. You can tell they really take customers thoughts into consideration. An amazing team!! read more

Bought a CX5 and the rotors and brake fail within 3month and 3,000. Mazda North America has not helped nor did Tracy Mazda. Even after returning to Tracy Mazda to show pictures. The manager try telling me they were wear items The sales try acting like he knew nothing of the accident. Be aware of the recent recall Mazda had for loose brakes and Caliber on Mazda 3 and 30 Please read the NHSTA numerous complaint of accidents in relates to brakes! And may people have complaint of rotors and brake pads wearing out rapidly on the vehicle. If you own a mazda please constantly check them!! read more

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Took my mazda cx5 for regular service. It was done in couple hours. Also they found out my vehicle had a spill. Since it was under warranty, got another appointment. For the oil spill it took a week, but we weren't in a rush anyway. Javier at the service is amazing prompt and very friendly to interact with. read more

Got a great deal on a CPO with really low miles. The team was really helpful & got me a low APR! Thanks Mike & Zamir! read more

Tracy Mazda - New Purchase Certified PreOwned 2016 Mazda 6 GT! - Car Dealers Near Me - Tracy, California

We have done our research and looked for competitive rates that will finance our auto loans together with the car that we are aiming for. This place surpassed our expectations on how auto dealership works. We were looking to purchase a new car that will be a great gas saver and great commuter vehicle. The Mazda 3 was what attracted our attention to and saw that it was available in this location. We proceeded with our plan to try and purchase this car with our auto loan from our trusted bank in tow. We got to test drive that car and boy was it surprising, we've never owned a mazda and this just sealed the deal. To make the story short, the customer service they provided was amazing and they honored the loan certificate for the price of the new vehicle we got and we drove away with our new vehicle that very same day without a hitch. We got acquainted with our new car and we are loving it so far. read more

Tracy Mazda - Inside - Car Dealers Near Me - Tracy, California

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I had a wonderful experience buying my first car at Tracy Mazda yesterday. I knew I wanted to get a used CX-9, and I had been researching all weekend to see what options were available locally. I'm based in Sacramento, so my search included pretty much anything I could find within 60-75 miles. While I initially found a good deal at CarMax, it was only a Sport CX-9, which did not include my must-have blind-spot monitoring. I had also been close to closing on a 2018 Touring CX-9 in Vacaville, but the base price and APR they could give me were both just too high. On my way home from Vacaville, I found a listing at the Tracy Mazda for a certified pre-owned 2016 Grand Touring CX-9 with very low mileage AND priced lower than the car I'd just walked away from. I called to confirm availability, and was offered an appointment time for just an hour later. From the moment I stepped into the dealership, all the staff at Tracy Mazda were incredibly welcoming. I did not feel any pressure to buy, but I was also very ready to jump on such a great deal. Completing the paperwork and financial details was painless. Thank you so much to Nick and Zamir for securing me an amazing APR and getting everything wrapped up in less than 2 hours. As a fun side note, my mom purchased the Mazda3 I used as a student at Tracy Mazda almost exactly 10 years ago. That car got our entire family hooked on Mazdas, and after two great experiences in Tracy, we'll for sure be back when we're reading for another Mazda in the family. read more

Tracy Mazda - Car Dealers Near Me - Tracy, California

Shannon Karbowski is the absolute best and is the primary reason that I choose to have both my Mazda vehicles serviced at Tracy Mazda. She is always happy, friendly and a pleasure to chat with whenever I'm in the store. She always makes her recommendations for service based on what the vehicle actually needs and will work to stay within your budget. Additionally, in the rare instance that the work performed is not 100% as expected she will make sure it is made right. She truly cares that you're 100% satisfied with the services you've purchased 100% of the time. Additionally, Tracy Mazda has been extremely accommodating in providing loaner vehicles for services that take longer then a morning or an afternoon. Which is something that can become more common when you're driving 25K to 30K miles per year. This has allowed me to utilize Tracy Mazda for my vehicle service needs, even when my busy work/life has me commuting from Manteca to either Sunnyvale or Sacramento on a near daily basis. Had it not been for this accommodation, I'm not sure how I would find the time to have my vehicles serviced properly, as the reasons I'm on the road nearly every day are not optional. For these reasons, when it comes time to replace my current vehicles, Mazda and specifically Tracy Mazda will be place I look for my next vehicles. read more

I did my first service on my CX-50 and Shannon K. And her Team were amazing! She was very friendly, professional, and even gave me an estimate of when my car would be completed, to my surprised the service was completed before the estimated time. They even sent me text updates on my vehicles status along with a recorded video of the complete inspection they performed. Mazda is known for their innovation, quality, and performance of vehicles they make at good prices, but I was also impressed with their quality service. Will be taking my vehicle here again on my next service. Thank you! read more

I browsed the usual auto buying sites to look for my new Mazda and was connected to Tracy Mazda through one of them. I found the car I wanted on their lot and sent them an inquiry about it. Within minutes, I received an electronic response with their special internet price that beat any price that I could find in Northern California -- including bigger volume Mazda dealers. No dickering or games. I was then contacted by Tracy Mazda's Kristie Debenedetti who was friendly, efficient, and made the deal happen. On the weekend, I drove 40 miles out from San Francisco and saved thousands on the car and color that I wanted. Kristie and this dealer are highly recommended. Take advantage of their internet pricing. read more

Tracy Mazda - My new magic Mazda - Car Dealers Near Me - Tracy, California

Had one of my worst experience with this car dealership. I would give minus rating if available. Went to get an estimate to sell my car. The guy who interacted with me wanted me to handover my car registration and would only be willing to talk after I hand over the registration to him. I politely declined and asked him to provide me an estimate based on the VIN and plate details and once I feel comfortable with the evaluation I can provide him with registration and other details. He just stormed away to get his manager. I was totally taken aback by his behavior. Even the manager was of no help. I told the manager that I can provide all the documentation after I am comfortable with the price. They are not even considerate to my reasonable request. I just got in to my car and drove off from there and never setting foot to this dealership ever again and would never recommend to anyone for their unprofessional behavior. I had been going around multiple dealerships for estimate and never any of them asked me to handover the registration to provide an estimate. I had a very pleasant experience with all other dealerships except this dealership. Should learn how to deal with customers to accommodate reasonable request. read more

Very pleased with Tracy since our purchase three months ago. They care about their customer relationships even after you drive off the lot. We worked with Josh C. Josh is transparent, cares about what YOU'RE looking for, not what needs to get off the lot the fastest. He was respectful of our time as we have multiple kids and a long hour work schedule. His responsiveness yet non-pressure business practices are extremely hard to find these days. We will do future business. The service team, from Shannon to the mechanics, are professional, and their video inspections and services they text to their customers is a really great idea. Thanks. read more

My wife and I were in the market for a new car for her and after weeks of research found ourselves at Tracy Mazda. David our salesperson greeted us and showed us several models and answered all of our questions.He then took us on a test drive.David was a super nice young man and was not pushy and seemed as genuine as can be. I inquired about the price of the model she liked and asked him if that was the real price or would finance add door edge guards or vin etchings etc and say they come with all the cars.He laughed and said the price is the price and they won't add anything like that.We did receive 1000 off msrp which in this day and age was a welcome discount. So I told him then I would be trading in my car and if they can offer me a decent price we will be in business.I had done my homework and knew what the car was worth and they did offer us even a bit more. We had a pre approval from our CU but offered them a chance to finance if they could beat the rate.They tried but told us our rate was the best so we went into finance to sign papers.We were offered an extended warranty which we declined and they had no added fees or products anywhere else on the contract. They detailed the car,filled it up with gas and David hooked up my wife's phone to the car and walked her through all the functions again and told her to call or stop by any time she needed help or had questions. This dealership was Awesome.They have cars on the lot,we're straight forward and honest and made car buying fun. I have purchased more cars than most any ten families put together over the years and I can say without a doubt this was the best buying experience ever. We never even looked at Mazda before but after some research and seeing the great reliability and safety scores and then looking at their beautiful cars in person as well as having a local dealer that treated us right we are proud to own a new CX-9 and will tell everyone we know about our experience and beautiful car. Thanks again David and Tracy Mazda for making my wife happy and proud to be driving her beautiful new car! Sam Perez Tracy.CA read more

Tracy Mazda - Car Dealers Near Me - Tracy, California

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I just want to give a shout out to Bruce Peters and his entire team at TRACY MAZDA. This group of people are fabulous to work with . From the purchase of my vehicle to coming in 10 months later for a software update they are so informative, kind and extremely thorough. They have also gone an extra mile for me. They truly make you feel welcome to the MAZDA family . read more

Fritz and Zamir are a perfect working team. No pressure, patient, and informative. Anyone looking to buy a new vehicle. This is a must go destination:)) read more

Tracy Mazda - Car Dealers Near Me - Tracy, California

I hate buying cars at the best of times, these folks and our guy Joe were fabulous. Emailed them about a car via their site. They reached out the next morning as my request was late at night. Told them what I wanted, they came back with a quote that was very competitive. Answered my questions all via email. Said, please hold it for me, the response we will have it ready for you when you get here. It was, we finished up the paperwork. Joe walked us through the car and out of there we went, with our new car. Nothing to complain about at all - thanks guys. read more

I just want to say that Shannon, at the service department is the best. She is details oriented, she cares a lot about the customer and she is super cordial and knowledgeable. She puts the Mazda customer first and this is very appreciated! read more

This car lot isn't like the other lots I've been to.. There General Sales Manager Trenton is very kind and professional and introduced himself the second I walked in the front door. He was very active in the whole process. He got me the price and payment I could afford and gave me options that made me very comfortable . The sales staff is very educated in the product and not to pushy . Which is another good thing .. I didn't feel pressured at all.. After all that I was introduced to Josh in finance .. what a softy.. his knowledge of all the other product i needed to protect my purchase , like warranty maintenance and gap.. he designed a package that was taylored around my driving needs .. It really makes Sense how the whole staff is professional and caring , kinda like a family setting . Because that's how upper management acts .. if you need a car and you want to be treated in the right way. Go see the staff at Tracy Mazda .. ask for Trenton Lukens the GSM and he will take care of you .. doesn't matter the scenario.. good credit bad credit , you owe to much on your trade , whatever it is they can help . read more

I was actually considering upgrading by trading off my car since I have been a Mazda fan all my life. I had a Mazda 323 in the Philippines, Mazda5, currently own Mazda CX5, and even my husband drives a Mazda Speed 3. We are also IMSA race fans and have always watched and cheered for the Mazda team before. Unfortunately with recent bad experiences in Tracy Mazda Service dept, that is no longer the case. They were mean, rude and unhelpful to me and my husband, and gave us an attitude after we asked them questions, especially the advisor named Shannon K. My husband and I brought his car last Thursday for maintenance. After it was done, he checked the oil and noticed it was half full. He then asked Alex (who was actually nice) if they could fill it. Parts guy came out and looked like didn't know what he was doing. Shannon then came out and refused to give him oil and said it was not good to add more oil. She couldn't even identify the oil dipstick so obviously she didn't know what she was saying. My husband just said, "nevermind it's ok, not a big deal"; and then we left. Today I brought my car for service. She immediately denied me as I was 15 mins late due to an accident. She said I should've called. How??? I was driving and focusing on how to get out of the traffic so I could make it on time. You know I would've totally understood her even if we had to drive for 45 mins to get there. It was the way she talked to me that was unacceptable. As I said earlier, mean and rude. I'm not sure if she was taking revenge on me from last Saturday's encounter with my husband or that's just how she is. It's just so sad after these years we are now thinking of switching to different companies as Service departments mean a lot to us when it comes to maintaining our cars. It's just really frustrating to know there are people who just don't care about good customer service anymore. I hope something can be done about this. read more

This was my first car buying experience at a dealership and the team at Tracy Mazda went above and beyond to make sure I was taken care of. I can't thank Ernie, Trent, and Josh enough for everything they do. Not once during my entire time there did I feel like my business was being exploited, in fact I came in with a pre-approved offer and Trent was able to find me an even better deal through a different credit union. Overall, it was a very pain free process and they all treated me like I was a good friend of theirs. I will be recommending them to my family and friends in the future and highly encourage you to consider them as well! read more

Having worked in Sales at Hummer, BMW, and custom motorcycle dealerships, I have insight into what separates average dealerships from dealerships that that truly focus on outstanding customer service and overall satisfaction. Tracy Mazda is at the top of the heap. Honest sales - no BS!! I have my 2017 Grand Touring CPO, CX5 Mazda Soul Red Mystic, Parchment interior, average miles, in "like New condition. Special thanks to my Sales person Anna Alvarez, Sales Manager Michael Galindo, and service Manager Christle Lewis. Absolutely no B.S. and no complaints! read more