Lizzy was incredibly friendly and helpful but she was about the only good part of my experience. I was talked into a cheaper check to make sure the car was doing well and ultimately ended up paying almost $600 more than the more expensive option. A part of my car was broken during the inspection and I was charged $700 to replace it. And to top it all off, by the time I got home from picking up the car I had a flat tire that hadn't been noticed. read more

Kia of Everett - Flat front passenger tire after being at the dealership for a week for a time up - Car Dealers Near Me - Everett, Washington

Drove down from Blaine to test drive an EV6. Jake greeted us and was so helpful with answering all our questions and providing much more info. We were so pleased that we put a down payment and ordered one that day. We couldn't have asked for a better sales experience. Ren, a Sales Manager was very helpful with detailed answers when we phoned in for clarification of the vehicle features & options while we waited for an EV6 to become available & be allocated to us. Robert in Finance made the financing side of the transaction go smoothly, even when we chose our credit union's loan over theirs. When our car came in, Jake took all the time we needed to get us acclimated to all the bells & whistles (as well as the basics) of our new car. He helped us set up all the programming we needed to get started. Very happy with our sales experience! read more

Kia of Everett - Loving our new yacht blue KIA EV6! - Car Dealers Near Me - Everett, Washington

My wife and I had outstanding experiences at Kia of Everett over the course of 3 onsite visits, many emails, and many phone calls prior to finally purchasing a 2021 Kia Telluride SX. We dealt with 2 managers (Kenny & Izzy), 3 salesmen (Doug, Xavier, & Jake), 1 mechanic (didn't get his name), 2 finance manager (Rob & Eugene), and 1 service writer (Nadia). The great experience comes down to very basic criteria: Every single person was friendly, patient,commutative,flexible, open and honest. Sales staff was even willing to share proof of their costs to ensure that they weren't taking advantage of us. No aggressive sales tactics from anyone. It's really that simple, but if you want to read about our specific story, it's below: Our first visit, we just wanted to look at a variety of different 3rd row SUVs and trim levels. We knew we were interested in a Telluride, but wanted to explore different options. Doug took plenty of time to answer our questions and show us around. He offered to let us test drive some rigs, but we were in the early stages of our search and just wanted to narrow things down. We didn't want to waste too much of his time. He did take the time to drive us a mile away to another location (It might have been their auto body shop but I'm not sure) to view a Pallisade that we expressed interest in. He knew that we weren't going to buy a car that day, but he took time to help us and we never felt rushed. About 2 months later, We took a 2021 Telluride from Pierre GMC into Kia's service department for a pre-purchase inspection. We wanted to buy the one from Pierre, but also wanted to test drive a similar vehicle at Kia as a plan B. The service writer and mechanic allowed me to inspect Pierre's vehicle alongside the tech while it was on the lift, and he walked me through everything he found. During the same visit, Xavier helped my wife and I test drive the plan B vehicle on their lot. Just like Doug, he was very easy to communicate with, patient and friendly. Despite having a poor experience with staff at Pierre GMC (I've got a more detailed review on them if you care to read it), we were proceeding with purchasing the car through them because it was a better deal (15K miles less, $800 less, and our preferred color). Pierre agreed to send the car back to Kia to fix some warranty related issues such as an oil leak, recalls and most importantly a pressure testing of the coolant system to confirm no leaks (it had low coolant). I offered to buy the car at an agreed upon price from Pierre that day if they would pressure test the radiator on site in front of me, and I found it odd that they refused to do that. Pierre ended up selling it to someone else while we were waiting for the problems to be resolved, and ignored most of our phone calls while we were waiting. They said they would return our calls and most of the time did not. I spoke with the Kia service writer Nadia, and found out that Pierre never even requested a pressure test on the vehicle while it was at the shop. I only mention this to give you a comparable insight into the type of hassle that you might have to go through at another dealer, It also demonstrates how attentive and open the service department was at KIA. My wife and I did some price negotiating with managers Kenny and Izzy through email and phone before meeting them face to face. We returned to Kia of Everett for a third time to purchase our plan B option. After we agreed on a price, they gave us a further discount equal to the price of the inspection we paid on the other vehicle. We didn't even ask for it, they just gave it to us because they were empathetic to our situation. Jake offered to give us a full tutorial on all the features of the vehicle we had purchased and made sure we had a full tank of gas in the rig before we left. We hope to return when we have to purchase another vehicle in a few years. read more

gap insurance scam, buyer beware, dealer said if we take gap insurance our rate would be at 8.5 and if not its at 10%. called becu they said they must be getting a kick back as they did not shop my rate around as becu gave me 7.4. kia of everett you are scammers. car also smelled really bad of smoke. buyer beware-buyer beware-buyer beware-buyer beware-buyer beware-buyer beware-buyer beware-buyer beware-buyer beware-buyer beware-buyer beware-buyer beware-buyer beware-buyer beware-buyer read more

So here's my take on this dealership. I visited this dealership with a friend who asked me to go with him to see/drive a car.  The car in question is a '21 Kia Seltos.  Nice car and I def recommend it.  The sales team was only slightly predatory but that's something I can deal with quite easily.  The car is what sold the car and not the dealer.  We knew already what we wanted and at what equipment level.  the problem was with the dealership and some weird practices.   Everyone has their "thing", right?  This dealership installs a blinking top stop lamp on all of their cars and charges the customer for it no matter what.  I have a very serious issue with this as it's forced onto the customer.  The salesman says, "well who doesn't want an extra level of safety? AFter all, studies show that it decreases reaction time for the person behind you in a panic stop situation".  If the customer says no, then they'll be made to feel a fool for not wanting it.  However, to force the $600 charge for the item is a bit steep for an add-on that cannot be removed.  This item's cost is less than $50 in parts but the dealership makes bank on the installation. Then they seem to think that having it a requirement on every car they sell normalizes/justifies the install.   I think a study needs to be done asking whether or not a customer would voluntarily pay $600 for that to be installed AFTER the purchase/agreement has been made.  I'm sure the needle would point more to the "no" side.   So my absolute biggest beef with this practice is... They advertise the car according to the MSRP plus factory installed/included options but when you go there, there's the mandatory $600 charge for this blinking stop lamp crap.  There's no difference between this and a motorcycle dealership which has the mandatory "assembly fee" when purchasing a new motorcycle. read more

Kia of Everett - Perfect sized car, build quality is very good. - Car Dealers Near Me - Everett, Washington

The worst dealership and service department. They really don't care about the customers and will rip you off on your deal. If you're not careful purchase a car there had a problem and which was under warranty can I get a loaner car and impression I received from the service department was not to bring the car was not a safe area. Asked to speak to the manager and of course he's in a meeting. This place has no idea what customer service here for today. Standby the product do not go here. Driving to Seattle better service. read more

Can be frustrating and chaotic trying to do business here. At least Kenny, Sales Director, cares and tries to correct things.

I worked with Brandt to buy a used Kia niro Ev. Everything was smooth. Yes the dealership tries to sell extra stuff but they don't keep pushing. Know what you want before you go in regarding extended coverage and security stuff and the likes. As expected but everyone was kind, fair and respectful. read more

You can't make appointments or talk to anyone in the service dept. the whole car buying experience has been frustrating

Such an awesome experience! We have bought 4, now 5 cars from the awesome people at Kia of Everett. We have been helped by both Izzie, and Clifton. Both guys are super friendly, really honest, and didn't push anything on us that we couldn't handle. The whole staff at Kia should be commended from the sales team to the service staff. Everyone is customer service focused and looking out for the best interest of you. This should be the place you buy your next car. Ask for Izzie or Clifton for the finest sales experience you will ever have! read more

nothing is more important than how they treat you after you made a purchase. I have bought nothing but Kia's from this dealership since 2003. However, lately there service department leaves a lot to be desired. From forgetting to put parts back on, to giving me a car that wasn't finished. My most recent visit was for a break master cylinder, took 2 1/2 hours to complete. When I got it back the check engine light was on and the motor ran rough. I brought it back and was told the Mechanic didn't put a seal on correctly. They took it back and was able to fix it. I left again and this time, the first stop light I was at, the pedal went all the way to the floor. I took it back and they were somehow able to fix it. This does not bode well and will probably not go back for any service. I will look for another dealership to do the services. I don't even trust them to do an oil change now. read more

My experience with our purchase of a vehicle that our 16 year old daughter wanted. Very hard to find, but Kia of Everett, had the One! Color make model. The vehicle is pre owned and knowing that Kia did over a 100 point inspection and that they stand behind their word. Sincere, honest and up front and very clear. The process really was simple-easy-fun, and I will add exciting. Their customer service is second to none. If you and your family are looking to get a vehicle then give Kia of Everett an opportunity to earn your business. We did and it has been a great decision. Abe Rivas read more

Either this dealership's website is a hoax or scamming customers is part of their training. They seem like a classic bait and switch enterprise. Saw a Kia soul on their website and went into inquire and buy same day. The extremely unaware and untrained representative told me that: "The car you looked at has been sold and a big corporation just bought all our Souls" !! Then they showed me the only unit they had which was $2k more expensive. I wouldn't name the rep as I don't want to affect their employment. Some folks just assume that everyone else is more stupid than them or are unaware of how to conduct sincere business dealings. read more

Izzy is unprofessional & basically told me my money was worth nothing when I told him I had 10k to put down on a car. He was super rude & spoke very aggressively as if he was speaking at me & not to me. When I told him I was deciding between a Kia or a Hyundai, he said straight up "Hyundais are ugly." I have never experienced anything like this in the 4 times my husband & I purchased a vehicle. I will never do business with Kia everette ever again! read more

I took my Kia Forte in for a warranty repair. At 40 weeks pregnant, I was super embarrassed at how dirty my car was but wasn't able to take it to the car wash and vacuum it. The scheduling department were awesome in scheduling an appointment/communicating, the repair was done within the quoted time, and they cleaned my car inside out! Amazing service and much appreciated! read more

I brought my car into KIA of Everett today. It's so nice to experience excellent customer service. Morgan in the service department was top notch. From the moment I drove up until they were done I was treated so nicely. I also purchased my car here. My sales person was nice too. read more

I've owned 4 Kia's in the past 15 years, this has buy for the worst experience. I was really excited to get my new used car. Right at the table they pressure you to give your on line review, so tacky. Watch out for the stuff they add to your financing!! Ouch. Wrong floor mats in the front no mats in the back. read more

The documents I received from Kia of Everett showed that the use measurements of my tires were all exactly the same. Yet the service advisor told me they were different and needed rotating. The service advisor measured them. This means the advisor either didn't know how to measure or lied. perhaps the technician doesn't know how to measure. I paid for rotation. Something doesn't add up. read more

I've been to a couple stores lately and can say that I've been treated with respect and got all the information I requested. I will be buying. read more

Please look up Performance Kia. There is a reason they changed their name. They were getting slammed with accurate reviews and crappy service. Make sure you look at the reviews under that business name. Nice job trying to hide. read more

KIA of Everett is Price Packing. Which is not just wrong but illegal. Do not give them your business. They will lie and try to defraud you out of thousands of dollars. Buy a car somewhere else. read more

I went into Kia of Everett on 12/10/2023 To look at a Certified pre-owned Kia Stinger that they had on their lot. I ended up purchasing the vehicle. Upon Purchase of the vehicle the sales person went to fill up the gas. After only filling up the gas half way, a day or two later I had to fill up myself. Upon doing that I had found out that the gas door button along with the two other buttons next to it do not work (LKA and brightness adjustment for the infotainment) When realizing that, I knew the salesperson would have known that and did not mention it to me. Also at the time of purchase they had told me that the car was equipped with Pulse. (Not sure if it is common practice to charge for Pulse when the original owner would have already paid for it when buying it brand new.) When I had decided to have a friend check out the brake lights while I was braking I then realized that Pulse had never been installed on the vehicle at all. They charged me for a service that was not even performed and without me having to do my own investigating I would have never known because their Certification practices are not sufficient enough. Now to get to the absolute disregard for their customer's safety and what I believe to be an extremely extremely concerning issue. A week after having the car I was finally able to get time to lift the car and look at it for myself to inspect/plan for future upgrades. I found that the rear alignment was way WAY out of spec having the rear wheels cambered way in. As a result of that and the negligence of the inspector of the car the driver rear tire was not only showing cords but the cords were busted through, with no structure left in the tire the passenger side rear tire had ZERO tread left on the inner part. I am lucky to have not had a major blow out on the freeway that I take every single day. This not only put my life at risk, This put my friends, my friends' kids, and everyone else driving around me in danger. This is unacceptable! When I called to complain I was met with the GSM telling me that I can drive it back to them or I need to call roadside assistance to get it back to them. After letting them know that I am not going to be responsible and I am not wasting anymore time on the car he became really passive as he didn't want to help but eventually arranged a time the next morning to get it towed up to them. The next morning I get to work and my boss calls me into his office and begins to tell me that. Kia Of Everett had called them (I work at a different dealer) and was telling my managers how disrespectful I am and how they could possibly employ someone like me. Pretty much calling for me to be fired all because I was upset they could have potentially killed me. They tried to intimidate me and they called for me to be fired over their mistake. They had my vehicle without a single update for about a week and had it in total a week and a half. When they had the car they did "Extra" stuff such as air filters and wipers which is very odd as that should have been done before I bought it. They also did an oil change on it without telling me which is also something that should have been done before. This car was obviously not inspected or serviced when it was traded in and somehow it was on the lot as "certified". I have left both the GM and the GSM voicemails and have yet to hear anything back. I called again and talked to a different sales manager and was met with a comparison of a sunroof that was messed up in a vehicle before as if that remotely compares to the safety of a car. He clearly did not want to talk to me as he said there is no way they are going to buy the car back from me. My end goal IS to have them buy back the car as I do not feel safe driving a car that they have inspected or that have anything to do with in general. The car still shakes while driving it and now has more issues! We are currently are 2 weeks out of the whole incident and still have yet to receive a call from the people I requested maybe this will get their attention read more

We had a great experience buying 2 vehicles from Quincy. But the service department is pretty disappointing. We put snow tires which we had on our last Kia on our new 2022 Carnival. When we had them calibrated to our Sorento at Discount Tire, they did it free in about 10 minutes. When we took the Carnival to Discount tire, the car is too new for their computer to recognize. Kia of Everett service said we need to make an appointment for a service that could take hours and the charge STARTS at $150.00. Unfortunately, this will be the last car we buy there because of the service department. read more

Engaging, patient, funny and non-pushy salespeople! My husband and I took quite a bit of their time recently test driving and considering a new Sportage. Brandt was great with the test drive and Ren, the sales manager, was super helpful as well. As middle-aged petite person with a lower back issues - the seats were not as comfy as I needed and they couldn't do anything about that ( I have no doubt they would have if they could)! As someone who doesn't look forward to car shopping - I appreciated the good experience I had there. read more

I had the best experience at Kia of Everett (formally Performance Kia). Everyone was so nice, helpful, and knowledgeable!! I would highly recommend this dealership. I will be referring all of my friends and family. So so so happy with my purchase. Thank you Kia of Everett!! read more

I've spent over 4 hours at this place today and yesterday trying to get my warranty extended. I unnecessarily spent $150 yesterday that I wouldn't normally have spent solely to confirm that my vehicle was eligible for the extended warranty. Turns out the $27.03 monthly I thought they were offering me was actually $2703 that they wanted up front. Don't go here. They do not value your time at all. read more

I don't have the time to count the ways this dealership screwed me right now. Do not go here! I wish someone had warned me.

This is definitely a dealership to avoid. They start lying to you before you are on the lot to look at a vehicle. Ignore everything on their website, you can have zero faith in their stock. They actually have been adding Tellurides to their stock on the site to get people in the door when they have none, and are not getting any others available. We went in and spoke to Kia Rob (don't get me started) and the dude admitted that they only have them on the site to get people in the door. You have been warned, there are so many reputable dealers. We just bought at another dealership, and could not be happier! read more

My husband bought a car here, a Mazda CX3 which was supposed to have been a 2019. He was ecstatic at how he had got such a great deal! Errrrrrrrrrr! hit the brakes on this one! it turned out after he signed the paperwork (which was kind of a weird experience in itself as it seemed they were hiding certain aspects) and we had gotten the car home, we went to register it on the Mazda app, but the app said it was a 2016 model. After careful inspection we realized the true nature of the game they had played. Every person that was involved in the sale knew we were being scammed and sold a loaner but us! We tried to get someone to fix the amount as it was way too high for the year and morale and model but they said the paperwork was signed! Touché Kia of Everett touché! Do not trust Kia of Everett, they'll scam you too! read more

Xavier at Kia Everett is amazing. Ask for him. He helped explain all the different options, wasn't pushy. Very personable, knowledgeable and upfront. As a woman, looking for a new car is always a gamble on how I'll be treated. Xavier made me feel comfortable and was respectful. read more

Original car broke down so I went on a recommendation to Kia of Everett for a trade-in. Worked with Izzy and was very satisfied by his customer service, attention to detail and made the car buying process as smooth as possible. Highly recommend to anyone. read more

Don't do business with this company! Back in May we bought a used car from them and have had problems ever since. One week after purchasing it my husband noticed white smoke coming from under the hood so we took it to their mechanics and were charged over $1000. Literally on the same day we picked up the car it BROKE DOWN IN THE MIDDLE OF THE HIGHWAY on our way home. My husband who drove the car was very lucky that he didn't get hit. Anyways, tow truck picked up the car and brought it back to KIA. A second attempt (free of charge) has been made to fix the car. After we picked it up for the second time it was running smoothly (for now) and my husband decided to visit his parents in Idaho. On his way back to Washington on Labor Day weekend the car broke down again and my husband got stranded in the middle of nowhere at some rural rest area for the whole night. The next morning the car got towed back to his dad's house in Idaho. Kia of Everett promised to &"take care" of it. Two weeks later and the car is still sitting at the dad's house. My husband talked to several representatives but all he gets are just same lame excuses. We told them that we want to get out of this contract as we believe that they've sold us a defective car and or are just too incompetent to properly fix a car. We also insist on them paying us back the costs for the "repairs" as well as the downpayment we've made. Today my husband drove up to Everett to talk to them in person but conveniently both associates were off. The general manager promised him that they'll sit down this coming Tuesday. Unfortunately there's no other way than to hire a lawyer now. Long story stay away from them. Nonexistent customer service and very unprofessional sales managers. read more

I wish I could give zero stars. Lets start at the beggining....I was told and have a contract with Performance Kia that if I have all of my services done by their and on time they will provide me not 1 but 2 sets of free tires. This was a SCAM but so is their service dept doing work they sign off on. I had a history with them not doing services or putting down incorrect information on the paperwork to make it look as if they had done the service Example"bringing car in for oil change and bringing it back 2 days later only to have paperwork reflecting that the oil is dirty / looks dirty.". STILL they had just done a brake service on my car and my headlight on the driver side had loose wiring, when the cars in cruse control the car dies completely until you shut it off and turn it back on, the wiper switch never got fixed, the rewards tires never got replaced & reason for why they wore down in 5k miles given, the mysterious jerking from the transmission was still happening, & my alarm no longer works (found out after my car window was smashed in & all my luggage taken while on a trip out of town). I called to have them look at it & hopefully finally repair what they had left undone. They scheduled me for 3 days from that day and then when Im 5 mins away from Kia dealership before my appointment time Kyle the service manager calls me to tell me I am not welcome there and to take my vehicle elsewhere.....REWIND I BROUGHT MY KIA SOUL IN FEBRUARY 2020 DUE TO THE BRAKES FAILING ON ME ON THE FREEWAY AFTER KIA OF EVERETT REPLACED THE BRAKES AND FLUSHED THE FLUIDS A FEW MONTHS EARLIER, they claimed it was a mysterious fluid in the lines which they didnt save any of the fluids, I verbally requested at drop off, I was told a week later the car was ready, Bryan the service manager at the time hadnt looked into my tire rewards issue THE TIRES I HAD JUST GOTTEN FOR FREE LASTED UNDER 5k MILES BEFORE THEY STARTED TO FALL APART FROM THE INSIDE OUT again I was told this was not something they would be able to handle so they would need to contact rewards department ...THEN COVID HIT AND THEY WERE CLOSED INDEFINITELY I WENT TO WORK IN BELLINGHAM UNTIL THEY REOPENED AGAIN IN AUGUST. I pressed Bryan for a quote on the wiper switch I needed, asked him to find out about the tires (since I had spent 2xs as much on their services than I would have anywhere else just 4 tires), also asked if they could check the transmission as my car was jerking when climbing hills.... none were done. I came in Sept. to get my car cash in hand but Kyle rudely told me I could NOT USE A COUPON OR MY KIA POINTS I RACKED UP....cause id recieved too much already he saidTHEY HADN'T EVEN DONE THE DISCOUNT I WAS PROMISED FOR THE BRAKES WHICH I SHOULDN'T HAVE TO PAY WHEN (KYLE) MESSED UP AND PUT SOMETHING OTHER THAN BRAKE FLUID IN MY CARS BRAKE LINES. BUT IN OCTOBER after receiving no correspondence from Bryan I GOT A LETTER while I was on quarantine in Bellingham from the now previous owner stating I had to get my car...so it was tomorrow...I broke quarantine and rushed down there and didnt make it before closing. I had spoken with Ryan and let him know what had happened and that I would be down asap the next day. I went ahead and asked for a ride and was an hour late. I kept in communication the whole time and 5 mins before I arrived they had my car towed, So I know why they sent it to impound and here it is: THEY DIDN'T DO ANYTHING TO THE CAR EXCEPT FIX THE BRAKES. AND THEY DIDNT COMPLETE ANY OF THE ITEMS I ASKED THEM TOO NOT TO MENTION THE DRUG PARAPHERNALIA IN THE CAR, THE CIGARETTE BUTTS, SANTA WIG, WOMENS SIZE SMALL STALKINGS AND PANTIES, AND THE GARBAGE LEFT IN THE BACK SEAT....THERE WAS ALSO NO SIGN OF THE MASTER CYLINDER I ASKED THEM TO SAVE FOR ME ANYWHERE IN THE CAR AND THAT REQUEST I MADE BY EMAIL AND To KYLE. I called furious and spoke with Janet who said the owner was busy but she would have him call me back. When I told her of the issues she told him and he told her to tell me to just pay the impound and we were even and have a great day. It took all I had not to go back down there and or the courthouse to sue the living hell out of them. This Was entirely unprofessional and unwarranted. My car wreaked of cigarettes and I havent smoked since I was 21!!!! NOW I TRY TO HAVE THEM FIX WHATEVER THEY DID/DIDN'T DO AND THEYRE TREATING ME LIKE IM THE ONE IN THE WRONG. ALL BECAUSE KYLE WHOS SIGNATURE IS ON EVERYTHING WRONG WITH MY VEHICLE GOT PROMOTED. I called and all, manager of sales could say was "Didn't you leave it here 6 month's" YES WE WERE IN A PANDEMIC YOU.....WELL INSERT CHOICE WORDS HERE....HARDISH FAMILY HAS NOT REACHED OUT TO ME AND IVE SENT OVER 100 MESSAGES ONLY TO BE TOLD "We asked for no further communication from you...." SERIOUSLY DO NOT BUY ANYTHING FROM THIS DEALER AND IF YOU DID TRADE IT IN ELSEWHERE. . read more

Bought a new car 2022 Kia Seltos S. The service was outstanding, I have worked with Clifton Mclver before buying a car and he did an outstanding job as always, I enjoy working with him when buy a car, very knowledgeable about the vehicles and is there when you have a question. I recommend getting your new car through Kia of Everett and ask for Clifton! read more

I researched my new car buy for 4 months, called and engaged with 12 different dealerships (6 KIA and 6 Subaru) and after a long process with a lot of changes, I landed with KIA of Everett because they were able to deliver the car I was looking for earlier than others. That said, when I got in for the actual trade-in and new car acquisition, I was blown away by Izzy (Israel) who was an awesome sales leader - he was honest, friendly, and thoughtful as we finished up the process. Additionally, the entire crew in financing didn't try any last minute agreement changes and they honored my trade-in rate that we had negotiated several months prior. Thank you to Izzy and the crew for their awesome support - my family is thrilled about our new 2022 Kia Telluride! read more

Details of our sales experience are below, but bottom line is they tried to inflate the price of the vehicle multiple times through "mistakes" on paperwork and then tried to back out of fixing superficial abrasions on the vehicle that were identified at the time of purchase. This is a dealer where you need to triple check every document they give you, get any assurances in writing, and be prepared for questionable sales tactics. Get a price with all taxes and fees included before arriving on the lot and make sure that the price you were given and any add ons you purchase agree with the number on every document they show you. Unfortunately, given my sales experience, I'm not sure I could trust the service department if they told me the car needed work. As a result, we will likely be going elsewhere for service. Full experience: We called around for quotes on a particular electric vehicle and even with Everett's unnecessary dealer add ons to the window sticker, their price with taxes and fees was the best. My spouse corresponded with the online sales person and said they were helpful and responsive. I called ahead and was told by sales associate that he could see the emails with the online team and we could come up for a test drive. The test drive went well, but when we sat down to go through paperwork he showed us a purchase invoice several thousands of dollars higher than the agreed upon price. When we point out this wasn't the online quote he said something like "Oh, I haven't even looked at that." He scrolled through these messages and was conveniently unable to pull up the invoice, so my wife pulled up the invoice on her phone. The sales manager came by with another invoice that again was higher than the online invoice, this time due to the taxes being too high. We pointed this out, he apologized, and on attempt #3 he brought the correct invoice. In financing we declined an extended warranty for several thousands dollars and then he asked if we are Costco members; the price for the same warranty was suddenly cut in half. Notably I can't find any info online about Costco selling extended warranties directly through dealers. We again declined. When he pulled up the total for payment, the price was again higher than the agreed upon price. He claimed this was due to taxes being incorrect and apologized. Invoice #5 again had the correct price. As we inspected the car before we left, we noticed an abrasion on the lift gate and a small scratch on the front of the car. Service attempted to buff it out without success. Thankfully I took pictures at the time. The sales associate assured us that they would take care of it, and someone from service would call to set up time for a repair. When I brought the car back for an appointment to get the spots removed, I got a call in the middle of the day that there was no record that the dealer was going to cover the cost of removing the spots. I was told that they called the salesman on his day off to try to confirm and he claimed to have no recollection. I had to come back in to show the sales manager my pictures from the day we bought the car, and then they agreed to cover the cost of the repair. The repair looks great. Overall, while the car has been great so far (Niro EV), the sales experience was so negative that it would be very difficult to trust any service recommendations they give us. For this reason, we will unfortunately be looking elsewhere to have the vehicle serviced in the future. read more

I can't say enough great things about our experience at Kia of Everett. From the moment we received a phone call from their team inviting us in to the end of our deal, everyone was friendly and kind. When they say stress-free, they really mean it. I have to give a special shout-out to our salesperson, Clifton McIver. He went above and beyond to make sure we got exactly what we wanted and needed. He is hands down the nicest sales professional I've met. You cannot go wrong at Kia of Everett. It's a great place to buy a car. read more

Be Careful these guys will rip you off if you are not careful. The try to add a diagnosis charge for every stinking little thing you mention that might be wrong with your car even those that are fully obvious. this is fraud of course to say you did a diagnosis when actually none was done. they simply agree you have a problemand charge you an extra $165 on top of the repair. Obviously they should deduct the diagnosis from any repair they do but that they cling to their view they are entitled to the diagnosis charge for negligible and non existent diagnosis makes them criminals in my opinion. Avoid doing business with them or be sure to understand the charging they plan for you before you sign anything. Also their part prices are out of this world high. A Oxygen sensor that cost $70 on Amazon was priced at $450+. Stay away if you can. read more

KIA of Everett delivered in every way. I went in to test drive a highly sought after EV6 which is a new all electric vehicle from KIA. The wife and I met up with Mark and he let us take one out for a test drive. I had already done lots of research on the vehicle and Mark helped fill in the gaps. Both the wife and I took turns driving the car and were hooked. Mark helped us go through all the processes of putting together an order. He made the whole thing easy to do and did it with a smile. Once the car we ordered came in, we drove back out to the dealership and Mark was there to greet us. He was our single main point of contact and helped coordinate all the final processes we needed to do. Again, quick and simple. We were in and out in less than 2 hours which included doing all the financing paperwork. I'll be telling all my friends about the great service that KIA of Everett delivers. And if you go, look for Mark. He's the one with a pep in his step and a big smile on his face. read more

Had absolutely the best experience ordering our Nightfall Edition 2021 Telluride! Douglas Schey was such a pleasant salesman and answered all of our questions. He always made sure to keep us informed during the process and even offered us refreshments and snacks. The staff are incredibly friendly, inviting, and knowledgeable. We were made to feel like a priority despite the dealership being incredibly busy! read more