I had the best experience with Alexis at route 23 kia! He made buying a car easy and hassle-free. He was kind and patient!! I was hesitant about the purchase, but Alexis was personable and fun to do business with. He really cares about the customer. read more

I saw a used Mazda CX9 online on Autotrader.com that I was interested in. I sent email requesting information and received email from Veronica who was very nice. I live in Stamford CT so this is a 1 hour and 15 min drive for me. I then spoke with a guy named Chris who confirmed vehicle in stock in lot and available and I told him I was coming with money in pocket to buy this car if it passed test drive and inspection. I drove 1 hour 15 min for nothing ! First they knew I was coming. When I got there I had to wait 45 minutes for a sales person !!! Why? They knew I was coming with money in hand !! While waiting I observed 2 sales people working with customers who then went to Sales Manager to discuss 'best offer' and each time I could see sales manager (who's name is SAL), was not lowering or offering any kind of deal. I observed each sales person go back to customer and basically say this is best we can do. I also saw each BOTH customers walk away from deal and say no thanks! I finally then met with Jerry (Internet sales) who was very nice and accommodating, He got the car, answered all my questions nicely. While inspecting the car, we noticed 1) the Bluetooth was not working; 2) the fan for A/C was making noise that can be overheard with radio on 3) All 4 tires were worn out; 4) paint was chipped near trunk; 5) Car needed new brakes in front; 6) minor cosmetic damages. All these items were noted and Jerry agreed they were all issues. Next we cam inside and I asked Jerry to speak with Sal (Sales Mgr) to see what he can do regarding issues. Sal came over and shook my hand and said there is nothing he can do. I said "you need to bring this car to minimum factory conditions and get at minimum Bluetooth and the A/C fan repaired". Sal said "he can't". I then asked Sal "Ok - whats your best offer then given the car needs a lot of work and has been on your parking lot for over 1 year !" Sal said - ""let me worry about that. I can only offer you the asking price"!! Sal was not interested in customer relationship. I was ready to buy with money in pocket to buy on spot. Sal wanted only to make a profit instead of building customer relationship that would have brought him future repeat business and referrals to others. Instead he treated me like SH_T ! "" It was THE WORST EXPERIENCE OF MY LIFE ! I own 4 cars and have dealt with several sales and dealerships previously. This is probably the 9th car my family has owned and NEVER HAD I DEALTY WITH SUCH A CLUELESS BUSINESS PERSON !!! GO SOMEWHERE ELSE ! STAY AWAY !!! I WASTED 4 hours of my day on 15 minute conversation with a complete idiot ! read more

THEY SUCK!!!!!!!!! This new sales and management staff are the worst--unprofessional and not helpful at all. They're happy when you purchase a car but the minute you request their help after the fact, no one is available and will not reply to voicemails and/or emails. Also, I was told the license plates would be mailed to me as soon as they received them--Nope... they received mine over a month ago--never bothered to ship them to me. I had to call for them to mail them. SAVE YOURSELF THE AGRAVATION AND GO TO ANOTHER KIA DEALERSHIP! (The previous staff from 2-3 years ago with Sal Mayorga were the best!---PLEASE BRING THEM BACK!!!) read more

I have been to more than 8 dealerships this one is the worst from the top to the bottom Stan lies from the time he opens his mouth I asked him if there was any other fees beside the tax,title,dmv and doc fee he said no and i will be getting a 15% discount for being a essential worker that's a lie,they add a bogus $3000 extra and the so called manager and the sales woman was rushing me for my Social Security Number to run my credit when I didn't choose a car yet They was in a hurry to go home,and when I refused to give them my SSN he got upset and told me no deal very disrespectful. I hope the owners of Route 23 Kia read all these negative reviews and do something quick before it's to late. They don't care if you have traveled from out of state for a hour and a half or 4 hours they will lie to you when making the appointment. read more

I couldn't ask for a better dealer ... Al you're the best!!! Thank you for always helping me and making me feel like I'm your # 1 client all the time. GO See Al at Kia Route 23 he's the best. Thank you! read more

These are the same people I am still chasing from the Previous Kia Administration at Hudson Kia in Jersey City, they are now here at RT 23 and I still cannot get my situation corrected. I keep going around in circles. They have to fill out a police report for losing my 2017 Ford Fusion lease return as it was never returned to Ford. When I purchased a mustang they gave me $3,700 for my Ford Fusion which was a lease and were to return to Ford down the block and the car is nowhere to be found. I was not aware of the situation until Ford called me looking for a payment or the lease return. I almost fell off my chair. I said that car should have been returned a long time ago by Kia. Ford continues to call me for payment and this is hurting my credit that I worked so hard to obtain. I have spoken to the Manager Marcos Salas, the sales Rep Rosa Rojas, and Dominic Rose, everyone is aware and no resolution. Save yourself and go elsewhere. The reviews at both places under the same administration are horrible, I wish I would have read it, as it would have saved me the heartache I'm living right now. I was told directly by the Jersey City Police that Kia must fill out the police report Not me. I was informed that the car was under their possession at the time and that they have to put this through their insurance since I had already removed my insurance when they stood with the car. I am not so sure why this seems to be so hard to for them to do. I asked for someone to meet me at Jersey City and no one has been able to make this happen. I have leased my whole life and purchased vehicles with Nissan, Toyota and Mercedes and never had an issue with any of them. read more

It was a pleasure working with Kamille! She was extremely professional and gave me a great deal on a 2020 Kia Telluride. I'll be back once my son is old enough to drive! read more

What I thought was a great experience has turned out to be a nightmare. They told me the only way to make a great deal and take over the remaining costs of the car would be to finance a new Kia. Like an idiot I believed them and due to my credit I was forced to do it. It is now a year later. I am in collections with the former leasing company because Kia did not cover the cost. I am paying $600.00 for a basic Kia that has had a malfunction since I purchased it. They seem not to want to fix it, made me pay saying that my light just went out (after 6 months). Everyone I worked with during the purchase was gone a month later so I have no one to talk to. I email the company and get no response. I was told I could refi after 9 months and when I ask no one returns my call. I started thinking this was my best experience and 1 year later I wish I'd shopped more. read more

Scam artists, avoid this dealership! Their "fees" jack up the list price of the vehicles over $1000, sell cars in any shitty condition mechanically, and several of the ones I looked at were dirty on the inside too. Should have been the first red flags right there. Unfortunately I bought a car from them that within 6 months required over 5k in repairs, they didn't send me my license plates that I paid for, for 11 weeks after they were 5 weeks expired and so was the registration. I called once a week for over a month leaving messages for the manager and seller, no one got back to me until I threatened to open a claim with dmv, which is what dmv told me to do when I called and said they haven't sent me the plates or registration that I paid for. RUN FROM THIS PLACE read more

Kia of Riverdale rt 23. Don't waste your time . Terrible business practices. Made appt to drive 1 hr and see new Kia telluride. Got there and they said they just sold the model I was looking for but they had models that I wasn't looking for. Classic bait & switch. I should have listned to the other reviews, stay away!!!!! read more

I would highly recommend Rt-23 KIA. Mr. John Diaz was extremely helpful & informative. He explained to me any technical issues I had with the recall notice of my car. The staff also changed the oil, washed the car, & touch-ups free of charge. Yes, I highly recommend this place! read more

We went to the Route 23 Kia dealership to go see a Kia Sorento they had advertised on their website for $25,498. We were greeted by Camila and she was very pleasant. She Let us test drive the vehicle. When we returned we sat down to talk about the price. I mentioned that on their website they had advertised a 10% discount for healthcare workers and she said,"no problem let me talk to my manager." Her manager came back with a price of $27,978??? And thats before taxes and fees. I asked how did they come up with a higher price? And the manager said that we had to pay for the maintenance fees for when the car was returned and that wasn't included in the selling price online. What??? This is false advertising! Then I asked about the 10% discount and he said he wasn't aware of it. I pulled up their website on my phone and showed it to him and he was like "this must be new?" How can you be a manager and not know what is on your website?DO NOT go to this dealership. They are scammers. read more

Route 23 Kia Let me tell you about my experience with buying the Kia Telluride from your dealer. I originally filed a complaint regarding the treatment at your dealership in April. I was contacted by Marcos the manager and assured a better experience assurance that I would not be paying over MSRP. I went down and dealt with Rosario, who made a deal and agreed on pricing with me and gave a $1200 deposit. Fast forward the waiting game ensued. SX Prestige models came in and I was told mine would be there. Until I realized that my vehicle was in fact not ordered. Marcos suddenly wasn't as friendly and very dismissive, vehicle promises came and left. There had been a car that was "sold" but the gentleman was out of town and so this is where the newest part of the Saga began. I received a call from Rosario's team who told me that the person with whom they were selling a Telluride Prestige yo was "away" and they didn't want to wait for him to sell the car. The only issue that I came across is that the original deal we agreed upon suddenly became a request for me to pay an extra $2,000 for the car because as he put it "you see everyone is trying to get this car". I explained that since we already had a deal in place it would make sense for them to honor our original deal as I had already put down a deposit. His response "I'm not going to sell you a car for less than I already sold it for with the markup". When I explained I didn't want to pay $3000 more he corrected me and said "oh it's not $3,000 more it's like $2,000 more" and explained that in order to honor our deal I'd have to wait for a car to come in the future (I thought having my money in the dealership solidified out agreement). I later explained that I was not interested in paying more that what we agreed upon to which he responded "out of respect" that they gave me the first opportunity to buy the car (for more than we originally agreed upon mind you) Kia Motors America These are the types of scenarios that people who are potential new buyers of your brand are being put through in order to drive one of your cars. Do you think this is ethical business? Are these the types of behaviors you stand by? If so I may have to rethink my interest in the Kia Motors brand. read more

I came to this dealer to look at a specific vehicle. I advised them that I would not test drive it until they appraised my vehicle. They advised me that my vehicle was in an accident per the Car Fax report. They did not show me the report and when I went home, my vehicle was NOT in any accidents. They were just trying to get me to purchase a new vehicle. They even suggested that I have my vehicle voluntarily repossessed. I spoke with a salesman, then an assistant manager, and finally a manager before they would give me my keys back. They held me hostage for over half an hour and lied to me to try to get a better deal. I high suggest staying away from this dealership, they are con-men! read more

Put a car in my name without my knowledge. I was supposed to be the consigner . Employee Shane switched documents without knowledge and made me primary . They are very sneaky please beware . They think they did nothing wrong . read more

What kind of dealership hires a person void of any people skills. Rude belligerent sales manager who evidently can't afford a smile. Never smiled, never introduced himself to us, never welcomed us. In fact he practices what my wife and I quantified as thuggish chip-on-the-shoulder stare downs with customers. Kept insisting I leave a 'refundable deposit'. Based on the experience of other yelp reviewers and the difficulties they had getting their 'refundable deposits' back I'm glad I didn't let myself get suckered in. I think we'll look elsewhere for a car but it seems the dealer buying experience is as bad as it ever was no matter where you go or what car buying service you employ. The Truecar price this dealer gave us was over a thousand dollars($1354) more expensive than the dealer advertised website price for the very same car, apples to apples. This dealer has a number of 2018 leftovers and I can see why they are still on the lot. It's not an intrinsic fault of the car. We liked the car, we were very positive about the test drive. Abdul, who was our salesperson was quite knowledgeable and polite. read more

I wish I would have checked yelp before stopping at this dealer...This dealership is a bunch if con artist's!!! I tried to leave to go to Hyundai but the owner pressured me to stay giving me the impression they were as honorable a the Saturn Company, which couldn't get any further from the truth!!! After driving my car for 6 months and trading in my car I found I had no insurance and I couldn't register the car because they dropped the ball!!! I called all day long s/w Frank, Jamie and left messages the salesman, the girl who handles the bill of sales but got "NO" call back!!! I finally called KIA corporate to get the bill of sale faxed to the insurance agent but never a call back or apology! Go to Hyundai, I have not heard anyone with a problem at any of their dealers don't fall for the con. If you want an old school car buying experience and hassle Rte 23 Kia is the place to get it!!!! read more

Kia of Riverdale. I had a lease from 2018-2021 every single payment on time and full amount. Now when i turned my lease in in February a month before it was due. Signed paper work that was it. March 19th i started to get letters threating me to turn the car I HAD ALREADY TURNED IN! So i called finance and the guy had said all he can do was get in touch with route 23 kia. Which clearly didnt happen because i got a second letter march 29th. So i call again. Next letter comes in threating me im going to be sued. Now i had to take time off of work to handle this mess when i had ALREADY TURNED THE CAR IN. This was around when we got the stimulus. I am a part time student. Unfortunately my stimulus got used for other bills because of how long this whole process took. They finally got in touch with me saying they found the car around june. I continued to try and call kia fiance to get money off because now i have no money to pay it down and again part time student living pay check to pay check. And no one was able to help i just kept getting told as throughout the entire process "someone will call you this day" no one ever calls. Ever you have to reach out. Kia of riverdale's excuse the whole time is "we just took over new ownership" so now im fucked because you guys lost my car? Thats not my problem. NEVER EVER DO BUSINESS THERE EVER unless you have enough money and time to handle THEIR MISTAKES. read more

I AM A VERY LOYAL KIA CUSTOMER! Let me tell you about my experience with Kia on Route 23..... I own a 2016 Kia Rio, brought it brand new off the showroom floor. It has less than 30,000 miles and not quite 3 years old (my third brand new Kia - dating back to 2008). I make sure that I keep up with all my oil changes and maintenance. My car was in need of an oil change and it was make a weird noise. I took my car to the dealer on route 23 (this was first time having them work on my car) to check out my car. They said it was "the belt" that was make the noise after the service guy drove it. They changed the belt (so they say) charging me all most $300 and my car was still make the same noise. I brought my car back the very next day and now they said it's the brakes and wanted to charge me $600 to fix them. I call the next day and spoke with the service manager Robert to complain as to why did they not know it was the brakes (when you got in my car and drove it) from the start. He said if I bring it back they will take care of it free of charge. I made an appointment with him and brought my car back there two week later for them to fix the problem and they refuse to fix my car when it was told to them that the next time you fix/change anything on this car you most show the old parts that was change. When I called to complain about the service department to the general manager Sal, he was very rude, disrespect, and had an awful attitude for something that his service department did wrong. I took my car to a different mechanic, who also drove my car and told me that is was my brakes! The new mechanic put new brakes on my car and now the noise is gone. The Kia Dealer on route 23 tried to take advantage of me! They charge me for something I didn't need! They were VERY RUDE, DISRESPECT, AND DISHONEST with me! Be very careful when dealing with them, especially the service department! I will never deal with this dealership again! read more

The worst experience trying to buy a car. I have dealt with dealers before and most of them are not great but this was something else. They just basically were untruthful on almost all conversations. Told me a different price over the phone 4 to 5 times and then asked for 5k premium over the msrp when i finally drove there ( i live about an hour away). I mean they could have just told me that overthe phone and saved me a 2 hour round trip with my 8 month old. Plus the attitude was like as if they are doing a favor by even entertaining my thought that its ridiculous that they are asking for 5k over the msrp. Total shafy tactics. Initially told me car was sold and had a 5k deposit on it. Next day it became available and theybwere selling for msrp and finally when I reached there, it was suddenly 5k over the msrp. Avoid them, there are much better dealers close by. read more

bought a car and 2 mouths later im dumping thousands of dollars into it. I called the dealership asking for a sales manager and spoke to a "phone screener" about it and he sent me to voicemail. I'm sure nobody plans to call me back. Not only that, when I picked up my plates, my car was missing the special mount for the rear plate. I was told Steve was going to order me one. Here we are two months later. Not a word from Steve nor a mount. I guess they want to teach you how to do-it-yourself. STAY AWAY!!!!!!!! I left a voicemail for Calvin, lets see if he ever calls back and they make good on selling me a car that costs me a handful of money less that 3 months after driving off their lot..... Ill be sure to update my post everyday until they resolve this so its been 24 hours and not a peep for "Calvin" the Sales Manager. I also spoke to Kia Customer Service who has escalated it to the District Sales Manager last night. Lets see if Kia stands behind anything It's been 6 days and still no response from the dealer or the district manager. It's very clear they don't care about you once you drive the car off the lot. They are scum!! read more

So!!!! Yesterday my girlfrield and I ended up at Route 23 Kia. I was car shopping and was shown a few cars that was not my taste. after getting this unprofessional crew to understand me and my likings, we decieded to test drive two vehicles, the first one was a 2015 Ford Edge nice ride and we could afford it, but was told no. they were willing to sell me a 2015 Nissan Murano. However after taking the caron a test drive and running out of gas; i still decided to go foward with my purchase. I was pre-approved thru Capital One Auto Finance and I should have drove off with the car. Instead I was told that without a paystub they will not be able to push the loan through, that was a lie... ... This was after I had purchased insurance for the vehicle and signed all the paper work... ... Spending over five hours with these knuckle heads who cant sell a car to save their lives. The "manager" who never spoke to me the entire time we were there. He decided that it would be in my interest if we did the loan with a different bank???? Why? Im pre-approved "Dummy"... Oh I get you not making any money off this deal!!!! When I realized that he wanted to do things his way or no way. I slid the paper back to him. This was my way of saying NO THANK YOU!!!! With out being rude. He then reacted as if I disrespected him! "Wow" So, he ran back to the finance manager and said Im not selling a car to this guy He pushed the papers at me Im a grown man, well so Im I Dummy im 41, and no Im not going to do this your way its my world. Learn how to engage customers and give good service. "Cars sell to people who come in ready to buy" I can run that dealership a whole lot better than what I saw and what I dealt with. read more

Terrible experience and terrible business. We traveled from Florida to see and hopefully purchase a specific car - had been emailing with a salesperson for weeks about the car. Got there and the manager had been driving the car as his personal car, added an additional 8k miles onto the car than advertised and the car was filthy. Needed full service - brakes rusted etc. No one had told us about any of this while emailing and learning about the car - clearly they did not want to sell this car we traveled a long way to buy. Would not recommend wasting your time here. read more

My sister recently got the Kia Sportage from Route 23 Kia at the end of February. After 2 weeks of having the car and left her Chevy with the salesman who said he would have it returned, this dealership went under new management and the salesman was no longer there. Hence they never returned the car as promised and when she called to rectify everything they couldn't find the car. Once they did find the car in April a man named Dominic Rose finally returned the car and was supposed to take care of any outstanding balance due to the fact of their negligence. Recently getting another letter from GM financial, Route 23 Kia had never taken care of the at fault situation. As she called again now in August speaking with Marcos Salas the general manager basically said to her that it wasn't their problem, it was hers and that they don't return other cars back to dealers! In the the 35 years of buying and leasing cars she has never had a problem trading back a car for a new one or has been spoken to so disrespectfully from a car dealer!!!! I DO NOT Recommend this dealership at all!!!! They are horrible and not customer service oriented at all! This dealer is a NO star but won't let me rate it that way! read more

My experience started off really great. My sales person, Al, was wonderful and the leasing process was quick and easy. Based off of that only I would have given 5 stars. The problem is that I traded in my car and Kia was supposed to pay off the balance. I traded in the car on November 5th. On November 13th I called to check on the status of the payoff because I was getting calls from Capital One that my payment was due. After 2 days of calling and emailing I finally get a response. I was told the check was sent and they would call back with the tracking number. The next day I get texted a picture of the check, meaning it had actually not been sent. It was November 14th and the check was dated November 7th. The check was finally mailed the following day and I was finally given the tracking number, but the check has still not arrived at Capital One. A late payment will cause fees and affect my credit score. I think it's terrible that they were so responsive prior to getting the car, but once I had the car it took days to get a response from anyone and when I did I got the runaround. I had to call Capital One to get an extension on the payment due date, which will still probably cause late fees that I will be responsible for, all because this dealership didn't do what they were supposed to do. Based off of this I would not recommend this dealership. read more

This one I found funny (not worth to get mad over stuff like this) so it all started with a t.v. add for autogravity a website that get you approved for credit and match you with one of their precipitating dealership based on the car you choose. My credit score is very low due to life circumstances (not relevant in this review) so the autogravity got me approved with high interest rate and told me to go to the dealer to finalize my purchase all sounds good so far. So I called the rd23 Kia and found that they have no idea what I'm talking about well I emailed auto gravity to see what's going on and was told they will take care of it promptly which they did. From e-mail received from autogravity I was told that someone at the rd23 Kia was just new and didn't know the dealings with autogravity ok so people from rd23 Kia called me to set up appointment. Arrived at the dealership and was greeted by very professional sales person and I was offered a test drive witch I denied at first because I wanted to make the financing papers ready. After a few minutes I was told that finance guy was unavailable for a few minutes so the car I want to by is by front door and mind as well drive it to kill time. (I knew it was a bs they just wanted me to fall in love in a car. I'm to old for this shi..)well I drove the car (2016 vw jetta ) for 10 minutes and discovered that transmission do not shift correctly (and yes rd23 Kia I m a expert in automotive science) Walked back to the dealership and financing guy was waiting for me asking how is the car. So I answered him "so so" well he told me he has a so so news about my financing and we will need to do something like he was doing me a huge favor. Out of curiosity I said ok. Waited maybe 10min he came back and said that with $1000 down like I told him (never said nothing about any numbers down) he would be able to do something but I have to understand that the price for a car is only for people with good credit ( I always knew the interest rate may be higher or lower but the price) that got me even more curious so I walked with him. He asked me for my pay stubs ( I gave him that but knowing he's going to try a fast one on me I put $10in between them just for fun) so we sitting in his office and of course before he would give me any numbers he has to show me and has to make me realize how bad my credit score is ( his words not my)(trying make me realize how big of the favor he's doing for me) had a hard time not to burst laughing) so after going a few minutes at my credit he Finley gave me the number - over 450 dollars for a $10k car. And he's doing it with a big smile ( you know he doing me a favor lol) ( this Guy things he's smarter then everybody else lol) of course I said no. Average financing mntly payments for car like this is about $220. Stay away from this place unless you don't mind to be treated like a idiot by this Guy and pay for it. ( bdw I never got my pay stubs or $10 in them back ) bdw looks like all the good review's are the ones you can order online for about $5. Pathetic read more

I had a less than stellar experience here today. I'm in the market for a large used SUV and I thought i found what I was looking for here , a 2015 Suburban LT. I did my research on the vehicle and the price posted was reasonable for the age and miles. I made an appointment with Ashley (sp?) for 1:30 today. I arrived at 1:20 and told the man at the first desk that I was there for an appointment with Ashley and he directed me to go outside to the back and have a seat in one of the tents. I sat in the tent for 30 minutes and someone that worked for the dealership walked by and asked how I was today. I told him that I was waiting for Ashley and that I had a 1:30 appointment and it was now 1:50. He told me he would try to find her. A few minutes later the same man that sent me to the tent came out and said that he would take care of me as he was working with a "skeleton crew". If that was the cases why wouldn't he have told me that to start with when I arrived?No apology for the wait and after a few more minutes he brought the Suburban around for me to test drive. I gave him the key to my car as I planned on trading it in. I liked the car but the ac was not working. So much for their vaunted vehicle check. I brought it back, informed the man who I now assume is the manager. He told me he hadn't run the Carfax on my car yet. Long story short he came back with an offer on my car that was 3k less than the Edumunds.com evaluation I did earlier. I realize there is always give and take but it was obvious there would be none with him. I took my keys and walked away. The term I would use for this guy is smarmy. I wish that I had checked out their Yelp reviews before making the 75 minute trip there. I would have seen that their level of service is abysmal and would have passed. read more

So they had an ad on cars.com for a 2014 Kia Optima SXL Turbo for $16,888. We live in Virginia and didn't want to go there until we knew what fees they would add. I ask what the out the door cost is. Instead of answering my questions, they sent me a list of other cars and the sticker costs. I replied that I needed an answer to my questions or we just wouldn't consider a car from them. This time they made an 8:30 pm appointment for us to see the car. What? Game players don't answer because they don't want you to know that that good deal may not be as good as you think when they add all their fees. That's what I suspect is going on here because they refused to answer any price related or fee related questions. Needless to say, I won't go there and won't be buying a car from there. There are straight forward dealerships that tell you the total price. This isn't one of those. read more

stay away from Rt 23 Kia...I bought a car in June and promised a month's payment for anyone I recommend and they purchase a car there. In less than a week someone I sent bought a car. Al gave me a runaround for 3 months, you know "check is in the mail" "it's being processed" "you'll have it no later than Friday - sure. Then I got in touch with Brian, I guess the manager. He left me a message asking to call him back. Well, I've been calling him back for 2+ weeks now. He always just happens to be in a meeting or unavailable when I call. I have left my contact information with a promise a return phone call...yea right. Didn't happen. I wouldn't send anyone there. I have known 4-5 people that bought a car since I had purchased mine. They lose. Don't lose...don't go here. read more

My mother just got a 2019 KIA Sportage and the car is amazing. Along with that was the great customer service and the assistance of Abdul. We were very grateful for his proficiency and dedication. He guided us, introduced us to the new car and was truly excellent in his duties. He gave us good ideas, took his time, was fast, pleasant and was very patient with us. KIA is very lucky to have someone like him and hope to see him again in the future. He's definitely the person I'd come to for my next purchase! read more

my car broke down near by, and I had the tow truck drop me and my KIA Sportage at this dealership, without knowing anything about them. John in service was very efficient and kind. the service team diagnosed the problem within a half hour, and I was given a loaner car, so I could get to work. they fixed the problem and called me the next day. everything was covered under warranty. great service. Nice people. read more

They tried the "we do not have car here but we are getting it in two hours...this afternoon...in two days" while asking incessantly for a "deposit". They even gave me a "dummy" VIN number as if it was the number of the car I was supposedly getting. Between their "too good to be true" price, the run around about where the actual car was, if there was one available at that price after all and their non-stop insistence on "the deposit", I got a really bad feeling. I googled them and after reading yelp reviews and checking BBB, my bad feeling was confirmed. read more

UPDATE #2, TWO DAYS LATER (Today 2/15/16 PRESIDENTS DAY) BOGUS PRICE BACK ON WEBSITE The business should be re-named RT 23 Kia BS. The BS stands for bait and switch. Today 2/13/16 I drove 70 miles to purchase a car that was advertisesd on the rt23kia.com website. The price was so attractive so before making the trip I called and spoke to Henry who identified himself as one of the managers. I made it very clear that I had a 70 mile round trip and I wanted to confirm that the Kia Sorrento (stock# K8480) was indeed being "blown out" at $18,604 for Presidents Day Weekend. After being placed on hold for a short period of time Henry stated that the car is still available and the price is $18,604. So I drive to the dealership, I then meet Henry, he tells me that Chris one of the sales guys would take care of me. Chris looks at my screenshot on my cell phone of the dealerships website showing the stock # and price and he even commented on the low ball price. A 1/2 hour later one of the losers at the desk tells me that a 3rd party company put the wrong price on the website, He also told me its already been corrected and showing the corrected price. I then ask to speak with the owner Bobby Malota who identified him self moments ago as the owner when I was waiting to see the car. The looser at the desk then proceeds tells me that Bobby Malota is not the owner, he is just the manager. Two hours later I get home and guess what, I see the car is still being advertised at the "wrong price" just to get people through the door. Oh yeah, there is also a link on their website that says "Meet the New Owner/General Manager" Guess what it was the same man I spoke too, Long story short, these guys lie about everything, STAY AWAY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. UPDATE STILL ADVERTISING THE SAME LOW BALL PRICE A DAY LATER (2/14/16) UPDATE #2, TWO DAYS LATER (2/15/16 PRESIDENTS DAY) BOGUS PRICE BACK ON WEBSITE read more

This place doesn't even deserve half a star. I spoke with the "manager" Nelson over the phone asked him if he would 100 percent be able to give me the price quoted on the phone and that I would be working with him. He even told me "I'm in the business of selling cars and feeling my family" what a surprise I get there and he doesn't work with me and of course the price couldn't be matched. I purchased a vehicle there and was never called in to pick up my plates until I literally had to call when my temp plates were expiring. My car also came with a huge scratch on it and after being told by the manager it would be taken care of.. I came in and was given a HUGE attitude. The scratch was "taken care of" .. 2 days later it reappeared (maybe they just put wax on it.) ... if this wasn't bad enough I keep getting notices that the vehicle I traded in has not been paid. Called kia customer service and they spoke to this "manager" Nelson who was supposed to get this all taken care of. fast forward 2 weeks later still nothing. Had to get customer service involved again and they even gave them attitude, transfered them to FAKE managers. KIA customer service is now reporting them. DO NOT DO ANY BUSINESS WITH THIS HORRIBLE PLACE EVERRRRRR!!! I will give updates when my situation gets resolved. read more

Stay away! Just knowing the bathrooms and heat in the showroom don't work is enough to tell me to buy elsewhere!

If I could give the service department 0 stars, I would. By far the worst service department I have ever dealt with. I brought my car in because I thought there was something wrong with it. They told me I need new rotors, a wheel alignment, and a brake fluid flush for $700. Once they told me I need new rotors I knew they were full of it because I got rotors about 5months ago. I brought my car back to the place that did my rotors and they told me my rotors are fine and I definitely do not need a wheel alignment or a brake fluid flush. Kia just wanted my money. Maybe they can scam other people into shelling out money but it didn't work with me. Avoid the service department if u can. read more

My husband and I were taken advantage of by Steve Resavy who is a crook. While turning in a Kia vehicle whose lease was running out this year, we were told by Steve that the dealership would cover the costs for cleaning up the car (bumper scratches, etc). The controller, who was new to his job at the time we signed the new lease, backed up that this would be the case. Steve then sat on the vehicle for months and when the lease ended, billed us for the damages to the car. We had no reason to turn in the vehicle early and could have benefitted from having it along with the new vehicle we leased at the same time. We have a massive driveway and no reason to turn in the vehicle early. I caution you to NEVER work with Steve Resavy, never work with Route 23 Kia, and always get everything in writing when it's promised at a lease signing. I will never, ever work with these people again. read more

I had a friend ask about the same car, and was told today 12/19 by Chris Caraballo that the car is still available!

Incredibly rude and unprofessional sales staff, be a responsible consumer and take your money elsewhere.

Bobby Malota and route 23 Kia did a wonderful job helping my daughter lease a new Kia and providing the money back that was offered. It was a pleasure working with an owner with integrity! read more