I got an appointment to get my driver side window fixed. The appointment was given after 5 weeks for a fix which is way too far, but I got it because it was not too urgency. On the day of my service they dropped me got the thing fixed and then picked me. That was a great servcie. It was a qucik fix within couple of hours. They charged me reasonably too. They were very efficient and helpful. I also want to thank the entire staff for a job well done. Just go and see for yourself and you will be amazed on how they value your time and will get you out in a reasonable time. I highly recommend Kia South to anyone looking for a great deal or service. Kia South Atlanta is the place to go if you are in the market for a new Kia car or SUV. They have been serving the Atlanta area for many years and take great pride in offering top-of-the-line vehicles and customer service. Their team is dedicated to giving you the best possible car-buying experience, and they are here to help you in any way they can. They will dive into everything you need to know about them, from their history to their core values and everything in between. Kia South Atlanta was founded to provide top-quality vehicles to Georgia residents. Over the years, they have built a reputation for exceptional customer service and high-quality car sales. read more

I rarely leave reviews, but my experience with Kia South Atlanta needs to be documented for other consumers. My vehicle was dropped off on April 21 at approximately 6:30 PM. I was originally told the car would only need to be there for about 48 hours. Instead, the dealership kept my vehicle until this past Monday -- with poor communication and inconsistent information throughout the process. At one point, there appeared to be confusion about where my vehicle even was. Updates were limited, unclear, or did not align with what was actually happening with the car. I was also told the vehicle could not be properly diagnosed because the battery would not hold a charge and because there was supposedly no gas in the vehicle. However, when the tow truck driver arrived, he was able to jump the vehicle immediately, move it into position without issue, and later drive it up my driveway at home under its own power. That experience directly conflicted with what I had been told by the dealership. What made the situation even more frustrating was being treated at pickup as though I should appreciate not being charged for a diagnostic that was never actually completed. I interacted with Jason Moore (General Manager), Jerry, Donald (or Ronald), and Day during this process. Unfortunately, instead of accountability or transparency, the overall experience left me feeling dismissed and far less confident in the service department. Customers bring vehicles to dealerships expecting expertise, communication, and honesty. No customer should be left without answers for weeks while receiving conflicting information about the condition and status of their vehicle. If you choose to bring your car here, document everything carefully and keep records of all conversations and timelines. read more

Probably should have read the reviews before coming here. Got here at 11:05 for my 11:10 oil change appointment. It's now 2:06 and I still don't have my car. I was told at 12:55pm that the were washing it and to wait outside if the service area. I'm pretty patient but also I was ready to go. I walked back in to ask where my vehicle was and the service advisor says "they didn't bring you your keys?" To which I answered no. She then leaves without saying anything. I wait patiently for another 10 minutes for her to reappear to ask me to give them about 10 minutes. Then to get my car and realize a wash is more like a rinse and the vacuum is invisible. If I wasn't making every effort to maintain brand loyalty... nevertheless this is not a place I will comeback to. The only positive was the work station and cold water. read more

Worse customer service Ive ever experience. Impossible to get on the phone too they keep patching you to different departments until no one answers. I went up there and received attitude from employees including a manager that held my car for 3 days for a broken window. come to find out they never even looked at the car the 3 days it was there. Don't go anywhere near this dealership. read more

My light was out for a week went to Stonecrest. They said I had to order it. They didn't give me much detail. I left called the next location, which was this location. Spoke to the lady in the warranty department. She told me that my vehicle front LED light would be covered under the warranty. She set me up an appointment went to my appointment got there. He told me I would have to leave my car because it looked like I would have to order the whole front light which I knew and I did not mind paying out-of-pocket either or if the warranty didn't cover it I was supposed to leave my vehicle yesterday and I'm not leaving it because I would have to come back with a ride came back this morning now all of a sudden because they don't want the warranty to cover it and they want me to pay out-of-pocket. They're trying to add more expense onto what they previously say so now he took a look at it again and then came up with this excuse that he know for sure he has water damage. Is that in the third when he wasn't even sure about me needing to replace the whole front light until he take the whole front apart now all of a sudden today while him taking it apart, he's certain that it's more than that and I will have to pay all this extra fees save me some money and I went on Amazon and I ordered the whole front light for 200 and change. I would never take my car to the dealership. Is the fact that they had me wasting my time smh read more

impossible to get someone on the phone from parts, they quick to keep sending you to parts after explaining no one picks up

Absolutely Terrible Service - Nothing Has Changed If I could give zero stars, I would. This isn't my first bad experience at this dealership's service center, but I gave them another chance because my new Kia is under warranty. Big mistake--this place is just as disorganized and unhelpful as it was years ago. I scheduled a maintenance appointment for 4:30 PM after receiving a notification from Kia. I arrived at 4:10 PM, only to find zero signage for the service entrance and no one around to help. After wandering around, I finally found someone, but he stayed on the phone the entire time and never even put the call on hold. Eventually, a second guy came over--only to pass me off to a third person. The third guy was nice, but it was clear he had no idea what he was talking about. I told him my car wasn't having any major issues, but I got a maintenance notification. I also mentioned a clicking noise I heard on my way there. Instead of actually investigating, he confidently told me it was just my AC turning on--except I know what my AC sounds like. He did a quick check and then came back to tell me they were backed up and that I needed to schedule an appointment... while I was already there for an appointment. I reminded him that my appointment was at 4:30. It was now 4:45. He just said, "Oh." No apology, no solution--just "Oh." At that point, I walked out because clearly, no one here actually wanted to help. This place is a complete mess. There's no direction, no signage, and no communication. They don't even seem to understand how Kia's own maintenance notifications work--I had to show them my phone just to prove why I was there. At any competent dealership, they would check the car's records and know exactly what maintenance was needed. And to top it all off, this is a Kia dealership in 2025 that still has the old Kia logo proudly displayed out front. If they can't even update their signage after all these years, it's no surprise their service is still just as terrible. Speaking of unprofessional, they also sent me a text saying they could appraise my car during my appointment. I've had this car for less than two weeks--why would I need an appraisal at a maintenance visit? And to make it even weirder, the message was sent from an iPhone which was super weird. I should've trusted the bad reviews. Google somehow has them at 4 stars, but Yelp has them at 2. That tells you everything you need to know. Do yourself a favor--go somewhere else where they actually care. read more

Sevives so badly ,They forgot to put the screws in for us. It makes it dangerous for us to drive Texas ‍‍

I brought my 2024 Kia Sportage to Kia South Atlanta on August 11, 2025, after it was delivered from Caliber Collision by a representative named Angel Ortiz. It's now been well over seven weeks, and I have received little to no meaningful communication or progress updates on the repair. To make matters worse, when I visited the dealership in person to ask for a status update, the service manager (Aaron Causey) told me he couldn't give me any information because both the technician and my assigned service advisor (Kia Rogers) were off that day. No one at the dealership was able to tell me anything about my car -- not its current status, expected completion date, or even if the work had started. At this point, I've lost all confidence that my vehicle is being prioritized. There's been no timeline, no photos, no written updates, and no transparency about parts or labor. I also haven't been offered any loaner vehicle or transportation assistance despite the extended delay. I've now escalated this to Kia Consumer Affairs and Kia Georgia in hopes of finally getting a response. I don't normally leave reviews, but I feel it's important to warn others about the severe lack of communication, professionalism, and customer care at this dealership's service department. If you expect timely service, clear communication, or even basic accountability -- look elsewhere. read more

Kavonte and Dondre were great! They were able to negotiate the entire deal online because I live over an hour away! Super attentive and professional! read more

Please shop elsewhere if you are not buying a brand new car 0 mileage. This experience buying a car was a complete nightmare. They don't service cars before they sale them. We was there 3 hours dealer brought out a car in 98 degree weather ac was not working. It was my fault I didn't get in and drive the car despite 98 degree weather i trusted dealer huge mistake never ever do that. He stated ac would be fix. I pick up car ac blowing air but making a loud sound coming from fan. Then I had to buy back brakes engine mount and 4 tire sensors . Dealership only half fix ac. Moral of story always test drive a car even if you are there 4 or more hours. Once you drive off it's yours dealership do not want to make any repairs even if you are making a note. The sales manager Richard is the worst person you can ever deal with racist aggroant person read more

I purchased a vehicle on 11/7. Iris was EXCELLENT, and Rashad was pretty good. I sent my son there to purchase a vehicle; again, Iris was EXCELLENT, but Milton was rude, pushy, and short with them regarding the value of the trade, that was a bit left of book value. I instructed my son and daughter-in-law to Kia Lithonia. They called me to inform me that they purchased an EX instead of the base model, and were gouging on the trade and extra unsolicited features. Kia Lithonia gave them payoff, didn't gouge, and the upgrade in trim level. Watch the following. - Check other dealerships and compare them to the price you've been given. - Trade-In Value - Protection Package - Warranty Cost - Rude Pushy Talk - Milton's Arrogance This quote from Milton really shook me and I told my son and daughter in law to leave immediately: "You dont have to buy a car and I dont have to sell one." "Have you seen the condition of the vehicle" There are a few others and I don't generally leave reviews, but I had to on this one. I did buy a vehicle, and I did get an ok deal and I'm happy with it. But the mistreatment of my child, who is always ultra-respectful, and the embarrassing comments in front of my daughter in law about the cars condition (having been in a minor accident, but repaired and minor damage) but they put a lot of money down when financing the vehicle initially. Its ok. GOD protected them. And all is well. This is my experience. read more

No comment on Kia cars - only about a time-wasting dealership interaction. Through Facebook, I messaged the dealership to request removal of an address from their spam mailing lists. I logically assumed a FB page titled "Kia South Atlanta" would actually connect me to the Kia South Atlanta dealership. Wrong. An "offsite agent" replied and repeatedly insisted I provide my phone and email contact information. I refused. There is absolutely no need for me to provide even more personal information for their spam database. I sent a screen capture of the address I wanted removed and got NOTHING but a runaround from the utterly unhelpful "agent." My wasted time attempting to get off the dealership spam mailing lists tells me everything I need to know about what it would be like to do business with this dealership. read more

This dealership is a fraud. I brought my car there for hecu recall service and they told me they completed the service and file that it is completed but I when check if the new fuses was installed and it was not install at all. Now I can't bring my car to another dealership to do the recall service without paying for it out of pocket. These people will file that they do the recall service but don't do the service and just give you back your car with nothing done to it. Don't bring your car to this dealership bc they may end up being chopshop instead. read more

They are not loyal to their customers. They instituted an appointment system with no notifications via their website, social media or mail. We have been loyal customers for many years, but when we needed them to handle our car theft issues (steering wheel column damaged by failed auto theft) they said nope. Not without an appointment. Who schedules for a break-in? Service Manager is an ass with no customer service skills. Just an overpaid grease monkey in my opinion. Said they had no room for vehicles.. If he was a good manager, he would have made sure that there was always room for emergencies. Did not even attempt to assist us with seeing if their body shop could do the work, or perhaps another dealer. Then they sent me a letter about a loyalty event on 7/22. I guess that want me to be loyal, but not the other way around. Avoid them completely. New management at location apparently only care about the benjamins, and not customer service or loyalty. read more

I went in to Kia South located in Jonesboro, GA to check out a problem that I was having with my engine. I had just filled up my 2018 Kia Optima and was heading home when I started hearing a knocking sound. When I was about 1/2 mile from home, the knocking got louder and more rapid and my engine lurched and almost cutoff. A prompt came on my screen which basically said I just experienced an engine problem and that I needed to go to a Kia service department ASAP. I had a mechanic friend of mine to check it out and he stated that a P1326 code came up. After researching, there was a recall on the Knock Sensor and should be covered under the recall. I know how some car dealerships/service departments work. They will do everything to make sure that it's not the recall or add additional things to be fixed to if it is the recalled item. Not Kia South. At first, I was told it would be $200 for a diagnostic test, but was dismissed. My service advisor, Monica was extremely helpful and stated that there would not be a charge for the diagnostic and would let me know that the mechanic finds out. After almost 2 hours Monica comes to me and tells me that my vehicle needed a software update and some minor adjustments and there would be no charge. She also told me that the mechanic stated that I needed a tire (which I already knew) and possibly another battery (which I haven't had any problems with). She showed me the dealers prices and I declined them fixing those items. I didn't get the normal "scare tactics" that some dealerships use for you to use their service. I will definitely go back because I feel that I was treated fairly and honestly. read more

Went to Kia Atlanta South Dealership May 2021. Worked with car salesman Jawan "Juan" Powell. Test drove and liked a 2022 Kia Sportage, color Black Cherry. I advised I was interested in buying the car. I asked about a used Kia Sportage on the lot but Jawan advised that I should not buy that car because it had a lot of mechanical problems and many paint chips that made the car an eye sore. The car did look to be in bad shape. I decided to go home and research the 2022 Kia Sportage knowing that there was a chance that the car may be sold to someone else. On May 22nd I decided to buy the 2022 Kia Sportage, contacted Jawan via text message and he advised that the car was still there. Jawan suggested I check into Delta Community Credit Union for financing. He sent a link to my cellphone for a DCCU application to open a checking/savings. He would receive $100 for the referral and I would receive $50. After setting up a checking/savings account with DCCU, I filled out an application for a car loan. I did not like their interest rate. I decided to fill out an application with Kia South Atlanta for car financing. On May 23rd, I sent Jawan a text message asking if the 2022 Kia Sportage had the Nightfall package. He said it did. ***Note: The car sold on this date to another buyer. He does not say one word about the sell. May 24th, Jawan sent me the Kia application for financing via a text message link which I completed. Jawan said they were about to close so my application would be run the next day. May 25th @12:03pm, I asked Jawan to send me a picture of the window sticker display for the car with all the information (*this is key)... He never sent the picture.... @2:39pm Jawan continued to focus on the financing application. He asked me to send him additional personal information and he would forward it to the finance department. All the information on the application did not carry over. @3:21pm I sent Jawan my personal information needed to complete the finance application. @5:51pm Jawan asked if I would be putting any money down and I said No. @6:00pm Jawan stated via text: "He is submitting it now he just had to fill in the blanks" @6:05pm Jawan called me and said I'm sorry but the car has been sold. This is a true story people!!!! I could not believe what I was hearing. We had been in close contact about the car over the last 3 days. He said the car was still available. This man lied and baited me for my personal information to complete a financing application for a vehicle that he already knew had been sold. I mean, just complete and utter lack of any type of human decency. He started spewing one lie after another and you know that included that he was a Godly man with faith and integrity.....blah, blah, blah. I hung up the phone. I knew this meant he was going to try and hit me up to buy another car on the lot. He calls my phone back to back to back. I do not answer. Get this....he says "I had no idea the vehicle wasn't there my manger said we have another but we found out it has a couple paint chips on it and didn't want to sale it until we get some touch up paint on it I have been totally honest with you this entire ordeal." I mean, how do these people sleep at night. Professional liars!!!! He forgot he told me not to buy the car with the paint chips but all he wanted to do was sell a car so he could EAT. He went on and on (via text message) about how he was a good person, he was being misjudged, he prides himself on honesty, and I told you that vehicle was sold as a courtesy before we did anything. Can you believe this????? He was the victim. If I had known the car was sold, I would have never completed the financial application. They only had one new Kia Sportage on the lot. Jawan said "We have not pulled your credit nor submitted it yet...FYI" He said he was a great loving guy with the most impeccable morals...Then he says, "I understand you're mad but just remember who was pushing you not to give us an app this was YOUR IDEA not mine." All this side talk made no sense. He was trying to get the heat off himself regarding advising the car was still available for purchase. What does my Kia financial application have to do with him lying about the car being available for purchase? I said, "Now I know you are sick, Covering your ass, Goodbye, Please advise your coworkers not to run my credit at all." Jawan again says, "An on top of that I still haven't ran your credit ma'am if you don't get that I'm sorry have a blessed day." On 05/27/23, I got an email from Jawan stating we understand you would like for us to run your credit in order to purchase a car. Thank you for your application. This was his way of getting back at me. Since you are not going to allow me to use you...since you are not going to buy a car at all.... Screw you!!! I am going to run your credit anyway just to annoy the hell out of you with inquiries. Enter this dealership at your own risk!! read more

Awesome experience with this dealership. My salesman Q was the best. Very informative and no bs. Would highly recommend. Ask for Q if you go you will not be disappointed read more

Maurice was a great salesman. He was very helpful and even followed up with me a few days later to ensure I was still happy! Definitely recommend this dealership and my Kia 2023 Sportage is absolutely amazing! read more

Kia South Atlanta - Car Dealers Near Me - Morrow, Georgia

The sale went well. Everyone was really friendly. The finance guy made a mistake on the paperwork although I tried to correct it. He said, "dont worry as long as the bottom line is right". I went on with the sale and then once he realized his mistake the dealership stood behind it because it was on paper. They agreed to complete a few things on the car. I came back for the follow up. The manager Richard Terrell tolde me that the salesman gave me falso information, he said the salesman was, "probably high". He then told me he did not want to do anything we agreed upon because I held them to a certain standard. He said this in front of other employees. They knew he was wrong and tried to make it better. It was very concerning that I could spend this kind of money at a place and be treated with such disdain. I am not comfortable going back for the agrred service due to the lack of professionalism. I am looking for someone to follow up with me because I know this is not normal business practices for Kia Atlanta. DO NOT go to this dealership unless you want to be swindled!! read more

On Jan 11,2021 I was looking to purchase a Kia sedan from this dealer. Corresponded with a gentleman name Ray first by phone then via text. He text me pictures of a 2020 Kia SE less than 10,000 miles. He was very accommodating until I kept asking for the CarFax report. He never sent it. Then on my own I found it. The car had been in a accident a month after its original purchase. Damage to the Front of the car. Now with this information I ask for further information like who fixed it, did the airbag deploy etc; The next text I received said that the car was sold. It was available and then gone during our textversation. read more

Kia South Atlanta - Kia Atlanta South 7310 Jonesboro rd morrow ga 30260 - Car Dealers Near Me - Morrow, Georgia

If you are looking into trying to get your vehicle repaired in a timely manner and great communication kia Atlanta south isn't the place to go to. I'm not sure if it's new ownership or new managers but the staff here is nothing like before. Worst customer service ever. Can never speak to a manager and the service advisors themselves don't communicate thoroughly. 10/10 DO NOT RECOMMEND read more

They ran a hard credit check without my permission and without even asking me first. Just run away from these guys as far as possible. They use cheap tricks like these to sell you a car. read more

My daughter took her car in to get serviced and service advisor (Gerald English) saw the opportunity to up sale everything he could to an inexperienced young lady. She went in for an oil change and almost ended up spending $935 for tires, oil change, filters and other things she did not need. Luckily she called me and I immediately put a stop to the bs that was going on. Also during the service they were supposed to top off all fluids and you guessed it they did not. She returned back to the dealership this time with me accompanying her, I spoke to the service advisor (G English) about the service she received and did not receive he proceeded to talk in circles as if I had just started driving cars after I told him Ive been driving cars for over 40 years he went to get I guess the manager , I explained what happened and how they did not fulfill all the required services and how they sold her a $30 air filter that didn't need replacing and could have been purchased for $10 he proceeded to say once they installed it they couldn't take it back nor could I get a refund for the part, they did however fill the coolant and washer fluid to the correct level but told me that they could not fill the brake fluid to the correct level unless I purchased an entire brake fluid replacement service, said that they could not open a new bottle of brake fluid just to fill up the brake reservoir although they mention during the service that they top off all fluids. Ladies if you take your car her for service make sure you don't get taken advantage of by these crooks take someone with you who knows about cars or can at least recognize when you're being hustled. My daughter will never be going back to this place it should be shut down!! read more

Thank you to Service Manager Aaron and Tim Service advisor for showing that Kia South Atlanta do care about your car. My car service was added as a late work in@9 am,thankful my engine light is off and not shaking.The technician found the burnt out spark plug quickly once started and I received a tune up. I am thankful for the service recovery improved customer service,Kia South did get me back riding by 4 pm. 9/5/23 4:49 pm read more

Don't assume, just because you schedule an appointment to look at a car, that when you show up they will actually have the car. They might email you the next day and say the car just arrived, and please drive another 120 miles to come down and see the car. Hypothetically. read more

Customer service is terrible here. I wouldn't dare come back to this establishment! They will have you sitting for hours and over book appointments got oil changes. My experience wasn't pleasant at all. read more

Joy was my service advisor , she is an amazing asset to your team. she is a keeper .

Wow. Just WOW. No Loyalty to customers! Purchased a brand new vehicle in Feb 2023. Was told my first oil change service would be free. Drive out of the way to come get said service and was told on the spot that new ownership is not honoring. What kind of company does that?? No communication whatsoever either. I personally knew the previous owners and they would've never treated customers that way. Will never go to this dealership again or recommend people! Personally had 3 family members looking at their lot to purchase vehicles and I told them to go somewhere where the customer matters. Hate to see "us" being so stingy. read more

Beware under new owner and management, isn't honoring anything previously in your contract. Bought a 2023 Kia Telluride in October, was promised 5 oil changes, after the 2nd one arrive today 08/04/23 was told under new owners and they're not honoring anything previously completed by prior owners. BAD BUSINESS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! YOU WILL LOSE GOOD CUSTOMERS. My husband and I was very disappointed and will be taking our business elsewhere. They have lost any future sales with us as well (Purchasing another new vehicle in November). FYI- new price for regular oil change is $105.00 other places only charges $55.00 plus tax. HIGH WAY ROBBERY THIS PLACE IS!!!!!!!!!!!!!!!!!!!!!!!!! SHAMEFUL AND DISGUSTING!!!!!!!!!!!!!!!!! read more

Went for a tire rotation, once (I thought) the job was complete, i drove about a mile down the road and realized the car was making a roaring sound near where the passenger front tire was. Pulled over to see whats what and a lug nut was the ground, with the rest gone and only the wheel lock holding the entire wheel on. Grateful to be able to write this review cause if the wheel lock would've gave up, my brand new K5 would've bit the dust and God forbid me or someone getting hurt. Get your car serviced here at your own risk... read more

Greeted very well by Nichelle in the service department. She was very courteous. I was getting an oil change and I needed them to check out another issue. I went to the waiting area to sit down. There was a big screen tv and chairs. Make sure your phone is charged before going because their are no outlets in the room. There was a small cooler for cold water for customers. The cooler was completely empty at 10 in the morning. The service didn't take long at all. They were able to fix two recalls on the car along with the oil change in under an hour. When it was time to check out A guy in the service department helped me. I was asking if they were able to resolve the issue with the passenger seat belt sensor going off when no one or nothing is in the seat. He implied I had no idea what I was talking about. At any rate that scarred my visit. Other than that all was well. read more

Kia South Atlanta - Waiting area - Car Dealers Near Me - Morrow, Georgia

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I went in 2018...this post was taken down, possibly wrong location but I went to Kia South last week after finding a vehicle online I was interested in. I got there and immediately Mr. Bill comes out and asks if I am going to be taking 11 cars off his hands. We chatted a little and just with a few sentences I could tell a chauvinist pig when I saw one. He was impressed with my research and that I knew what I wanted. We test drove the vehicle and he said I remind him of his daughter so he will try not to be chauvinistic. When we got inside I filled out the paperwork to run the finance part. I can't remember his name, but the finance guy came in very disrespectful and with attitude. When I asked for the amounts with long and short term payments I was told they cannot give me both ways. I told them I cannot make a decision without all the information. They were both condescending, and I left. Today, I received a card with glittery shoes from "Mr. Bill" saying "We provide the car, the banks determine the amount to loan and interest rate" I would not give this dealership the time of day. I found a nicer car online and am paying cash. If you are a woman be prepared for condescending salesmen. read more

arrived to let me gf buy a new car since shes only been in America for 5 years and is ready to drive and own something.Started off good with Tiana.But once we got inside to find out a monthly price it went bad fast.We agreed with Tiana to NOT do a hard pull on her credit since it was possible we would not purchase today and we didn't want to hurt her credit for the next 30 days. As we waited for over an hour i was ready to leave. Just as i was going to get up my gf got alerts on her phone saying hard inquiry's were hitting her and the damage it was doing.I immediately got up and showed the manager Jason and Tiana the phone screen and said why are hard inquiry's coming in we agreed on soft.He got a smart mouth and laughed like it was no big deal.Tiana immediately apologized admitting it was her fault. i can understand her being an associate and making mistakes but the JOB of the manager is to ask first if there is anything he should know about before starting hard pulls of credit.which would have reminded her to tell him. After i yelled and cursed him out he continued to sneer and make smart comments to other associates. He did this intentionally knowing she now couldn't shop any other places for 30 days till her credit goes back up. what he did was illegal and against the fair credit act.No permission was given to do a hard pull. DO NOT USE THIS LOCATION. read more

ATTENTION! ATTENTION! Kia Atlanta South in Morrow is NOT the place to go for ANY kind of service. I took my car to them mid November to be diagnosed. It was not diagnosed until A MONTH later (without my knowledge). **Please note, loaner cars are not given until AFTER your car is diagnosed. With that being said I had no reliable wheels for an entire month (FYI Rental car $700+ per week. ) Every time I received an update on my car's status it was because I CALLED THEM!! Parts for my car were ordered before I was told. I only received an update during the last week in December AFTER I notified the dealership that I would be getting my car towed to a different Kia dealership who could get my car serviced immediately!! At which point I was then told that my car had been diagnosed the week before and parts were already ordered . Here it is, yet another month has gone by. I get a call (jan29th)to pick up my car. Jan 30th I arrived at the dealership handled paperwork and, was given the keys and told to have a nice day .....the photo is what I saw upon opening my car door. What I was told from the OWNER is that the dealership gets VANDALIZED and ROBBED REGULARLY, they are not strangers to this type of activity. At one point (he stated) "16 cars were stolen" , this time around it was 3. I knew nothing of this UNTIL today (this dealership is where I regularly take my vehicle). They obviously don't think it's important to inform their customers of these regular attacks. According to the Kia dealership owner, my car was left unlocked on the lot so that the vandals wouldn't "throw a rock in it" in order to retrieve whatever they like. WTFFFFFFF!!!!!! This incident happened in December. NO ONE NOTIFIED ME not even after they returned my keys!!!!!!. (As of today Jan 31st) They have no idea who did this and are NOT responsible!! How tf am I supposed to know it wasn't one of the employees, a tech, a mechanic, the fucking secretary! This place is TRASH BASURA! DO NOT !!!! FOR ANY REASON VISIT THIS DEALERSHIP! read more

Kia South Atlanta - Car - Car Dealers Near Me - Morrow, Georgia

I bought my new KIA Soul from this location 3 years ago, the customer service and service department have always been great! Today 8/12/23, a completely new experience has been encountered and it's Horrible! This location has new ownership and it shows in customer service and vehicle wait time which right is 3 1/2 hours . The new owners have removed the complementary bottled water and snacks! Really, SAMs Club is across the street! The cost to service your vehicle isn cheap! Shame on the owners for not having enough respect or consideration for all customers that support this company/location. I won't be back! You will not receive my heart earn money and show me no hospitality!. By way the beverage machine is Empty! And your waiting areas is dark and dingy and AC is barely cooling the room! read more

I purchased a Kia Soul from a company on July 22, 2023. The salesman was helpful, but two days later, the 12V charger stopped working. I went back to them, and the service manager asked me to schedule an appointment. Later, a lady called me and asked me to fill out a survey about the salesman, but I also informed her about the 12V issue. She scheduled an appointment for a Saturday, my off day, but then called back to say the mechanic's timing wouldn't work for me due to work commitments. On August 6, 2023, I noticed the car's oil level was lower than full after only driving around 930 miles. I took it to the dealer, and they added oil, asking me to return after 1,000 miles. Now, my wireless charging isn't functioning correctly either. I believe these issues are not the fault of the employees, but rather with Kia South Atlanta, Kia, and Hyundai. I'm disappointed that a brand new car has so many problems in just two weeks. I need Kia and Hyundai to resolve these issues, and I would appreciate a call to discuss my options further. read more

So... I bought a 42k vehicle from them in February 2021. I love the vehicle, it's a new Sorento. However, the dealership is a joke. Part of the sell for this vehicle was service. BUT the service department says they are only doing oil changes and they are not accepting appointments. First come, first served. This means a huge waste of time for any customer. Furthermore, my vehicle has a recall. After finally talking to the sales manager Jason, I was told that the dealership would look at my recall but I would need to be first come first served for that too. Prior phone conversations I was told that they weren't going to do the recall because it's not an oil change. I also, tried to call the corporate customer service line. That number sends you to road side assistance and does not even provide customer service. I hate to say it, but I would not have bought this KIA if I would have known that the customer service would be so terrible. Do yourself a favor and stay far far far away from this dealership. It's a total mess. read more

The dealership is awesome.... Me still in Bankruptcy, and not even discharged, they were able to get me approved and Jason (Finance) was very knowledgeable.. With letting me know the steps to re-build my credit with my new Sorento... My salesman was beyond great! Please ask for Maurice .. He makes the process easy, and seamless.. He is very upfront, honest, and will get you a great deal .....404-629-7008... I'm actually taking my mom next week to get her first Kia (Sportage) as well . Regarding Kia... My previous Truck was a Nissan Rogue... Now that I'm driving A Sorrento EX V6... Which I love already...There is no comparison and Kia gives you a ten year warranty!! You go cant go wrong with that.... Please ask for Maurice 404-629-7008 read more

Don't bother bringing your car here. My mom purchased her car at this location and had it serviced here before, though it's been a while. Her car was having issues and would barely accelerate. (Mind you I've tried to call this dealership multiple times in the past two weeks for service and no one ever picked up but anyway) Now it's today and the car is literally about to break down. I put forth the effort to try to get the car to the dealership, because even if there's a wait, of course I should be able to take it back where I got it right? Wrong. They were "closed" and said they're not accepting other vehicles that haven't been there before, something about new management? (Though idk what that has to do with servicing a car but okay and apparently they've been turning ppl away for months, if y'all are short staffed or backed up just say that) I told them she has been there before and they said they still wouldn't take anyone. I asked about an appointment, nope. They offered no assistance, no alternatives, nothing. They were just very unhelpful and dismissive. I'm desperate at this point bc I'm trying to help mom and idk what to do, I'm almost in tears. I get the car across the street (barely) to the Chevy dealership and even though they couldn't service a Kia, one of the associates at least had the courtesy to suggest a repair shop who could help right up the road. They're helping me now, very nice people. Mom's was gonna be in the market for a new car anyway soon, guess where we WONT be bringing our business. read more