Why do I keep doing this to myself? I came here to grab a sandwich and use the TMobile buy one get…read moreone free offer. I had no idea there was a location so close to me.
The order had to be placed online for pickup. I tried earlier, but the store showed as a corporate location for some reason. After a bit of research, I found out it was an actual store. I parked, placed my order from the car, and made sure to customize it because I do not eat pork. I added extra tomatoes and left out ham. I also ordered one for my son.
The pickup time was about fifteen to twenty minutes later. I went inside to let them know I had just placed an order. The store was empty except for staff. A young woman greeted me and said she was working on the sandwiches. I waited, spoke briefly with another employee, and looked around. Soon, my order was ready.
The young woman told me the sandwich with extra tomatoes was on top. I thought she might also mention no ham, but she did not. I checked the bag before leaving, opened the one she pointed out, and thought it looked right. I tied the bag back up and left.
At home, I planned to give one sandwich to my son and save mine for lunch the next day. I was a little hungry and decided to take a bite. Before I did, I checked again because both sandwiches looked exactly the same. That is when I saw they both had ham. I was upset.
I checked the time, saw the store was still open, and called. The phone rang for a long time, but someone finally answered. I explained what happened. He asked if I had the receipt, but there was none in the bag. I gave him my name, and he found my receipt still in the store. He read it out loud and said it only showed extra tomatoes, not no ham.
I checked my account and saw he was right. Somehow, the no ham request had not saved. I told him I was confused because I was sure I had deselected ham. He said it was not their fault and they could not fix it. I asked to speak to the manager. He talked to someone in another language and came back saying the manager said the same thing. They would make a new sandwich if I paid again.
That was disappointing. The manager refused to get on the phone and I was "oh welled". I thought this could be a regular spot since it is so close and clean inside. But maybe it is for the best. The food is not great for me anyway. I do not know what went wrong with the order. I even tried to recreate it, but the promo code seemed to affect the options although it did allow for customization. Maybe it was meant to be.
Yes, maybe the mistake was on my end. But I know I tried to remove the ham. Either way, I do not need processed meat in my life. I will take this as a win. Will I go back? No, and that is okay. The food is not good for me anyway. Also, what was I doing eating a sandwich after 8 anyway? Get it together ma'am!
A star for the store being clean, the young lady being pleasant, and the quickness I received my order.