Ordered and paid in full for nursery furniture in March which we have still not received. Kiddie Kastle never followed up with manufacturer or us until we began calling after 14 weeks. Poor service and I have no confidence that we will ever receive. Kiddie Kastle should not require 100% payment until furniture is received. We are stuck with empty nursery for our 2 day old baby. Pissed!!! read more

I was looking for a crib mattress for my dog, Daisy, who is 1.5 years old and was just diagnosed with renal dysplasia. My husband was building her a bed so that she could lay next to me at night. When I explained that money was tight due to the expensive and devastating week (vet visits), the owner insisted on giving us a floor model for free. They are good people. To the owner: Thank you. Daisy has slept next to me every night since then. read more

Kiddie Kastle - Furniture Stores Near Me - Louisville, Kentucky

We ordered our nursery chair form here and we LOVE it! It was custom and it came in so fast, Pam was also so great to work with!

I went to Kiddie Kastle to look for a shower gift. What a lovely store. The furniture was beautiful and there were lots of reasonably priced baby gifts. The owner was helpful and friendly. read more

Final Update: They sent out a furniture repair person to look at the damage. He came out looked, and left saying he would talk to the owner and someone would get back to us. No one ever did. I maintain that I would not recommend shopping here and certainly will not shop at the store again. I know several people having children and will make sure they stay far away from here. read more

My wife and I are both blind, so we asked the owner, Pam, for her help learning about baby furniture. The prices seem higher than we expected, but we attributed this to the store being local. When I began to take notes about the items that we liked and their prices, Pam got a very nasty tone with us and told us that she would remember for us what items we liked. Obviously she did not like that we were writing down her prices. (Sighted people can just read the tag and the owner would never know, but we were just asking for the same information.) When it became clear that we were not going to buy instantly, she sat in the back of the store on a glider and just raised her voice to answer questions from across the store. In spite of this, my wife returned. Good thing that I took notes, for Pam had no memory of my wife ever coming to the store. Despite our better judgment, too, we ordered a lamp and were told it would come in within five days. It has now been two weeks, it has been difficult to get on the phone with anybody who can check on it status, and we were just told the item might be on backorder but she won't know for a few more days. As other reviewers have mentioned, we have received no communication from the store despite giving them a few hundred dollars of our money for other items and the lamp. We are initiating all calls, leaving voicemails, leaving messages, and still we can only get a response if we managed to catch Pam directly. This is a real shame, because the store has a history of being a fine business in the city. There is not much selection in town for baby furniture, so the store has so much potential. A lack of communication, in the store and after purchase, have left a very sour taste in our mouths. read more

Small issues here and there. But, Pam came through for us at Kiddie Kastle. What could've been a nightmare was easily fixed and taken care of. I help out my sister a lot with her baby furnishings and related issues. Kiddie Kastle did right by us. read more

This is my favorite place to visit! Kind customer service & caring. You get what you pay for so you won't be sorry trust me. My kids have gone from a full,to a trundle. To a separate full once my son grew. Recently, I happily returned to Bunk their beds! With stairs that are drawers! How cool Wish I was a kid again! I'd be all over their furniture It's your local mom & pop store you'll never want 2 go anywhere else after coming here 4 all your nursery, toddler and teenager bedroom needs. They care so much they normally know exactly what you bought even if if was 6 years ago! Talk about caring about a customer! *I almost forgot to mention after paying my furniture off (Yes you can do payments) I picked out a cool nightlight 4 my girl. I asked if I could buy it because it was a display! Pam was so gracious, she just gave it to me! *Perfect Christmas gift! Plus the order she put in quickly, took time with me! #LoveThisPlace read more

DO NOT ORDER FROM HERE! Let me start by saying that I understand there are going to be delays due to the shortage of supplies, workers, delivery drivers, etc. That's not even our issue. We placed our order for a suite of nursery furniture in October of 2021. We were told this would be plenty of time, as my wife was about 20 weeks pregnant at the time. Our baby is now 5 months old (July 2022) and we finally received our last piece of furniture this past weekend - 9 MONTHS after our order was placed. There were several deliveries in this process because, as mentioned, we ordered several pieces and again are understanding of supply issues. From the beginning, we had to call every single time to ask if our furniture was in yet. Each time we called, miraculously a piece would show up shortly after. Meaning, if we had not called each time, I'm not sure we would have gotten our furniture when we did. We felt we were lied to over and over. The story from the store was never the same - we were told several times that we'd be getting pieces from trucks that were in Florida and that "exceptions" were being made to pull inventory from trucks not meant for Kiddie Kastle and that we'd have our stuff in a week or so (which we were told several different times and we would end up calling back at the end the the timeframe we were given when we didn't have our item). This is the worst customer service I have seen from a local business. I do not know how she is still in business after reading all of the horrible reviews. The sad part is, the furniture is really good quality and looks great in our nursery, but I would never recommend this place to any of our friends and family purely because of the way we had to constantly inquire about when our furniture was coming and the runaround we received through the whole process. read more

Kiddie Kastle had a great selection of both baby and kid furniture and accessories. Pam was very helpful and the staff was very knowledgable about not only the products they carried, but also products that we might need for our baby. This is our first child and they were very helpful in making us feel comfortable with the purchases that we made. Kiddie Kastle is a must for louisville parents looking for quality furniture for their little ones! read more

Everyone here was amazing and very helpful. My wife and I fell in love with Best Chair our first visit to Kiddie Kastle. Problem was we procrastinated and needed the chair in a hurry (like that day due to our new addition). The manager at Kiddie Kastle allowed us to purchase the floor model Best Chair and ottoman, which we really liked and allowed us to leave with it that day. She was very helpful and stretched their policy to help us which kept us from having to wait 8-12 weeks for delivery. read more

I have attempted to go into Kiddie Kastle a few times now to make purchases, and the owner/salesperson has quickly reminded me once again why I shouldn't bother. I can get beyond the exorbitant prices. Buy local right? She has it listed all over the store so you don't forget. I then expect an excellent shopping experience in return. What I got was someone who didn't listen to a word coming out of my mouth, trying to up sell me within 30 seconds of describing my needs, and then insulted my choices AND my parenting. Just a note for others-you should have your kid in a full size bed by the time they are two (according to her). I tried to just focus on the products so I could get something accomplished, but when someone won't stop saying Hard woods, make an investment, no one sleeps in twin beds (while the entire floor stock was twins? What?) every 30 seconds as if on repeat I soon gave up and ran for the hills. Never again. read more

Sadly, Kiddie Kastle in Louisville is not a local business that I will support again in the future. Our issues with this store and whether we would ever receive our furniture, quickly became a nightmare. I was 4 1/2 months pregnant when we initially ordered the furniture and today our baby is 5 months old. As of today it has been 9 months since our initial order. Our initial furniture collection was out of stock (we found out by calling the store after waiting close to10 weeks, they never initiated this call), and we had to switch to a different collection. This new collection came in (one item at a time, lots of driving as we lived an hour away), however the nightstand was missing. Finally we were told she couldn't get the nightstand and she tried to match it closely to a different collection (only she matched it to our first collection, not the actual furniture we have). Needless to say, it did not match. The store owner at this point was not willing to help anymore, and sent us a name of someone who could refinish this new nightstand, at our expense. Not to mention the nightstand that came in was a cheaper version of the furniture we were supposed to receive, but the owner was trying to charge us the same price as the more expensive collection. Is this how they repay customers that have been waiting 9 months? We felt that there was a true lack of concern for us from the store owner Pam & employee Diane, as we rarely received updates from them on our furniture status, nor did they ever take the time to return our phone calls. Toward the end while we were waiting on the nightstand, Pam the owner told me to "Relax and enjoy my baby... as the nightstands were not an intrical part of a baby nursery." This coming from a furniture store owner? The condescending & negative attitudes from this store, toward myself and my husband has been most definitely the worst customer service experience, I have ever witnessed. read more

My husband and I had a great experience dealing with this local company. After dealing with Babies R Us, it was a joy to deal with Pam and Kiddie Kastle. We received personal attention every time we visited the store which was a welcome change. I highly recommend Kiddie Kastle to anyone looking for a quality product and personalized care! read more

I have been a repeat customer of the Kiddie Kastle for 4 years now. My experience with the staff has been both pleasant and professional. They even worked with me when I had a delay in picking up my daughters crib (which came in early bc it was expedited). I appreciate that the ladies that I've worked with really give your experience a personable feel, as opposed to other furniture stores where the sales associates don't go above and beyond. I will continue to shop with the Kiddie Kastle. Thank you. read more

I love the selection this store has. I also thought the sales person was knowledgeable and brought up several good points to keep in mind when shopping for my baby furniture. But for someone who loves to shop local I was SO disappointed with the prices. They had an adorable bassinet at the store with built in toy box for sale for $275.00, I looked up the price on Amazon and it was ONLY $76.00! Then I thought to myself, "maybe this is just a fluke and the wholesaler discontinued the product or something" So I proceeded to check out the cribs. I looked at a Child Craft Logan Convertible Crib, Kiddie Kastle has it priced for $499.99--Amazon ONLY $224.00! I felt bad because the cashier was so helpful and I wanted to buy my first purchase for my new baby so I looked at the bedding. I found a cute little Nurture Imagination (Nest) bedding set. I loved it, I would have bought it but Kiddie Kastles price was $100.00 MORE than the original online cost at several retailers and they would have charged me $20.00 EXTRA for the wearable blanket that is included in every package online. I wouldn't mind to pay more to purchase from a local business but not 150% more that the RETAIL price. It's highway robbery and not good business. read more