We came here over the weekend and had an absolutely amazing experience. We have a 8month old and 4 year old and they both had a blast. Equipment is super clean they have various play areas. My daughter loves the roller coaster slide and the dance studio. They have 3 stories of jungle gyms. Amazing will def be retiring and if you have kids can't recommend enough. Specially during this summer season where everything outdoors is so hot. read more

Kids Empire - Indoor Playcenter Near Me - El Cajon, California

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A family was asked to leave because their autistic son repeatedly removed his socks while playing. While I understand that businesses may have safety policies, the complete lack of accommodation, understanding, or flexibility for a child with a disability was extremely concerning. Children with autism often experience sensory challenges that can make things like wearing socks difficult. Families with special needs children deserve compassion, understanding, and inclusion--not exclusion. I hope management takes a hard look at how situations involving disabled children are handled in the future. No parent should have to explain to their child why their siblings are invited back, but they are not. It was a heartbreaking and humiliating experience to witness and left the family appearing unwelcome and discriminated against. read more

We are absolutely LOVING this new play area! It is clean, has the best amenities and the snack bar is top tier. Huge shoutout to the best manager in the game, Kelsea. I'm convinced she has superpowers, this place is run like a well oiled machine! Thank you to Alexa as well, I love your professionalism and happy demeanor. My kids can spend hours here easily and you can come back anytime within the same day of purchase! Highly recommend, we will be regulars for sure. read more

I'm happy another indoor playground opened up near home. We had a blast! I had flashbacks of my discovery zone days. The kids were running around, parents were following behind enjoying the play structures just as much as the kids. I got in my second workout of the day climbing through the tunnels. There are slides, soccer play area, a mini driving area, large blocks/legos, a dance room with flashing lights... it was awesome! There is a large sitting area for parents. One kid is $23 and two adults are free. Infants free as well with paid sibling. There is a play zone for infants and toddlers. It says for those in diapers. It has a ball pit so naturally preschoolers were in there as well but everyone played gently for the most part. I recommend checking on your kid often to ensure they are playing kindly with others. There was an unsupervised kid throwing balls and another parent was asking where was his adult. We did not get anything from the snack bar but it's available. This place is located inside the mall. We entered near Dicks sporting goods and it's about six places down. Easy check in as we did everything online prior to arrival. You must wear socks. They dont force you to buy their socks like other places which I love. There are lockers available to put your items. We will be back! read more

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Big spacious and AC at full blast! Was waiting for opening day back in April but for one thing or another was not able to make it until now. This place is so big and well organized. Plenty of chairs and seats and the playground is huge three stories high and made into a maze. One huge slide another with a wave like side. I would recommend parents with girls to have the wear their girls with biker shorts or pants, as my little one was wearing a dress and got burns from the slide. My fault I should have known better since this has happened at another location. The slide area is very slippery so watch out for that. Overall is was a great experience! read more

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Kid Empire is an amazingly fun place for all kids. No grip socks required. Only non-grip socks allowed. Parents/adults are allowed in all areas. There are 2 large main slides that are extremely fast. There is an area specifically for infants and toddlers. 2 slides also included. The price is really good too. $22.90 for children, adults included. Noah, one of the employees was also very helpful. read more

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What a great place to spend some time with kids , parents can go in the games and my son loves to come here . We bought the summer pass great deal . Good way to start summer. read more

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Took my two kids here today, I thought it was pretty rad. My complaint is that they told us we could not have outside food or drink. We can only buy food here. I have a son who is autistic and has a specific diet of foods and snacks he can eat so this is a problem for me. They said they wanted to respect if kids have allergies by not allowing outside food, meanwhile they are selling crustables with peanut butter, which is the most most dangerous allergen. Not being able to bring our own food significantly lowers my chances of bringing my family here again. All other play places we have been to allow this so I think they should definitely adjust their policy if they want to keep happy customers. read more

Place just opened, and so glad it did. My kid had the time of his life - stayed for 3 hours and didn't feel like it. The staff is great and nice. Cost is reasonable. Place is clean and safe. A lot to do for the kids, and even a little for the adult to join the fun. Coming again soon and definitely adding this to our rotation of places to go. read more

Kids Empire - Play Structure - Indoor Playcenter Near Me - El Cajon, California

Kinny very kind and helpful and very clean. So many funs to do here. Thank you so much

I definitely do not recommend this place; the owner clearly has no idea what they are doing. He doesn't know how to run a business. Today, I took my daughter there to play, and after wasting time just trying to register--since I intended to pay with cash--the cashier told me they don't accept cash. I was absolutely furious, and my daughter was in tears. On top of failing to open on the days they had announced for their grand opening, now this happens. I will never return--the service is terrible, the customer care is terrible, everything about the place is terrible. read more

Oscar was absolutely amazing and played a huge part in making my daughter's 3rd birthday party such a success. From the moment guests arrived, he was incredibly kind, helpful, and attentive. He assisted with check-in and check-out, helped everyone feel welcome, and made sure everything ran smoothly throughout the event. His positive attitude and willingness to help with anything we needed made the entire experience stress-free and enjoyable. The party went so smoothly, and we truly couldn't have done it without him. Thank you, Oscar, for going above and beyond to make our special day so memorable! read more

I took my son to Kid Empire and had such a great experience, largely thanks to one employee--Kenny. From the moment we walked in, he was incredibly helpful, informative, and welcoming. We stayed for about six hours, which really gave us time to see how everything runs--and honestly, he was running the entire place. That time even included their come-and-go policy--we were able to leave, grab dinner, and come back so the kids could keep playing, which was a huge plus. The place itself is amazing--it's huge, with so much for the kids to do. They even do this fun thing where they turn off the lights and a dinosaur comes out, which made the whole experience extra exciting for the kids. There were multiple birthday parties happening at once, and Kenny handled it all seamlessly. He was checking guests in, working the concession stand, restocking supplies, assisting customers, and making sure everything stayed organized. He never missed a beat and kept everything moving smoothly. While some of the other staff could benefit from more training, Kenny truly stood out. We will definitely be returning. It's not every day you come across a place that genuinely feels welcoming. Our kids have autism, so outings can be challenging at times, but Kenny handled everything with patience and understanding. There were a couple concerns, and even when another parent complained, he already understood the situation and handled it appropriately and professionally without making us feel uncomfortable. We explained that this was one of our kids' first outings like this, and he took the time to really understand and support us, which meant a lot. He's exactly what you'd expect from a manager--professional, hardworking, and attentive--and he absolutely deserves recognition (and a pay raise!). We were genuinely impressed and grateful for how hard he worked to make sure everyone had a great experience. Because of him, we'll absolutely be back. read more

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Today I witnessed a child punch another child in the face and pushed him. the parent told an employee and the manager and they did nothin! this playground does not have en employees to monitor the behavior of the kids and the kids breaking the rules. if you want your child in a safe place don't come here! they are all about money and just getting people in and parties. I don't think my grandson will be safe here. read more

Checking in was chaotic, even with having a QR code with a completed waiver on the phone. There is really no system in place. No outside food allowed. You can purchase snacks for hefty price. Ex. A small 1oz of Cheetos, $1.75. Some games inside require additional payment. Compared to other indoor playgrounds this one won't be on our return list. read more

Unacceptable for treating an autistic child terribly and asking child to leave because he couldnt leave his socks on!!. Whats wrong with you! Wheres your empathy for this child! I couldnt believe the unprofessional attitude for the disabled. You should have madd accommodation for him...after all it is under ADA laws!! I pray you do better in the future to a child who has no fault in his disability read more

Really fun and clean new venue for kids. I went during the week so I can't speak to the crowds on weekends, but during the week I felt quite safe with my child running around and I could just sit for a few moments. I don't think I've done much of that since she was born. Their climbing structure is big enough for grown-ups, so it was fun to join in too. I found out the embarrassing way they don't take Amex but I forgive them haha, they have only been open a couple weeks and the cashier didn't catch it. No outside food and their snacks are pretty small, so just make sure you eat beforehand but they also let you check out and eat somewhere and then come back. Of course poor Parkway Plaza isn't doing the greatest so our visit was kind of a sad reminder walking through a quiet mall that used to be THE mall when I was growing up. read more

Highly recommended for kids! Staff are very welcoming. Especially Kinny, he was very patient, understanding and just friendly overall. The facility itself is quite clean and pleasant; not extremely crowded or noisy. All staff were nice, however, Kinny was the most outstanding! read more

Kids Empire - Little kids playground/soft play. - Indoor Playcenter Near Me - El Cajon, California

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We visited Kids Empire in El Cajon, and while the place looked great and kid-friendly, our experience was very disappointing. The facility was extremely overcrowded, and there was a very strong foul odor upon entering. Because of this, we did not feel comfortable staying and decided to leave. Unfortunately, this was not a good experience for our family. read more

There's multiple things to do for kids and I saw them going out and cleaning, etc. even when it wasn't busy. We overall enjoyed our time and will be returning! read more

Great deal! Price included 1 child and 2 adults. I also love that there was no time limit (cost covered entire day) with in and out privileges. My daughter had a great time. Will definitely be back! read more

Everything was clean. They were very helpful. I definitely recommend bringing any kids here for a fun play day! Also, it's great that it's for the whole day if you want to go home for a break and come back. read more

My friend and I came in here to spend an afternoon with our kids and ended up staying until almost closing. We absolutely loved it! (as well as our kids) The seating was nice and if you sat far back enough you could see almost the whole play structure which kept keeping an eye on our kids so nice. We felt safe with them running around since the gates to the playground were only opened with employee access. All our kids are also on the spectrum and we felt like it was very inclusive and the staff was accommodating. On top of everything, the manager Kinny, was incredible! We watched him single handedly manage the entire facility with composure, kindness, and efficiency. We had parents complain about our Autistic teen to him and he handled it with such consideration, inclusivity, and respect. I can't say enough about how much this guy needs a raise, promotion, or what because he was on top of it!! Anyways, if you are looking for a place to let your kids burn off some energy, a mom date, birthday, or whatever, definitely check this place out! We visit play centers often and this is for sure our new favorite. read more

Kids Empire - Indoor Playcenter Near Me - El Cajon, California

Love this place my kids enjoyed it would recommend coming here if you have toddlers.

Such an interesting experience, unfortunately you can tell that the place is understaffed but I'm assuming that's due to it being a new place and the payroll just isn't there yet. The younger staff are a bit immature but it's to be expected these days, however, Kelsey (sorry if I spelled that wrong) was very helpful. Even with knowing she was a bit stressed, she took the time to answer my questions and helped myself as well as my friends and their kids while being kind. I'll be checking this place out again and hopefully there will be more help at that time. read more

We had a birthday party here and at least one parent booked for next month while we were there, we were all pretty blown away with how incredible the experience was! 2.5 hrs of table time, the lunch boxes were perfect, Huggy dance party was THE highlight. I had to book last minute due to a series of unfortunate events and it wasn't an issue at all. The host will do everything from setup to cleanup (including setting up your own decorations if you drop them off early). The package pricing is very competitive, and all the kids had a fantastic time. Facilities were very clean, I as the party mom felt like as much a VIP as the birthday kid. Check in was a little slow because I didn't sign the waiver right (doh) but staff was patient and courteous despite it being quite busy at check in when we got there. Im just amazed. Special shout out to Dalila who rocked hosting. Most important: I got to play with my kid, I didn't have to do all the busy work, which is huge considering we normally do park parties. Every parent with a kid turning single digits: book here. You wont regret it, especially if your budget is a little lower, this is worth every penny + read more

Bad customer service, we spent so much time to put waver information and the lady at the reception desk was yelling at everyone for no reason and trying to check in everyone together using multiple register read more

My family and I LOVE coming here. The manager and his staff are great! I highly recommend to bring your families here

My family & I came to parkway plaza an we saw this new place! Kids absolutely loved it and enjoyed their time! Staff is super friendly! Alexa helped us out thank you Alexa for making it an easy & fun experience:) read more

It's not as big as people say it is. I was here on Sunday April 12, 2026. It's not cleaned. Tables dirty. Trash on the floor. Not enough staff to go around and make sure the place is kept clean and staff to help or answer questions. Long line to check in. 1-2 staff but the other one would leave and only 1 left to check the guest in. The lady who checked guest in today was inpatient. And presented frustrated when it's peoples first time here. She was annoyed by peoples questions. I find it strange since it's new people will have lots of questions. Just feedback for management. Overall I think it would be better if management makes improvements. read more

Cool place to bring the kids and run around with them. Parents can get into the play structure with their kids which is awesome! The play structure is huge and gives the kids plenty of space to explore and have fun. Staff is friendly and they keep the place clean! Make sure you wear socks or you will be charged for some before going into the play area. My daughter keeps asking me to go back so we definitely will be return customers, thank you!! read more