Always my go to dentists for my kiddos from 2-3 years. Teeth Fillings for my both kids was gentle and well taken care. Office is neat and service is timely. read more

1 Star - Rigid Insurance Policies Over Patient Care We're leaving this practice due to their inflexible approach to insurance coverage. Despite having valid PPO insurance that we specifically pay for to ensure our children receive quality dental care, we were told we cannot use it because of the "birthday rule"--an arbitrary hierarchy based on which parent's birth month comes first in the calendar year. While the office claims this is an "insurance law," the real issue is that Kids First Pediatric Dentistry Chandler chooses not to contract with HMO plans. That's a business decision, not a legal requirement, and it's their right to make that choice. However, the result is that families like ours--who deliberately maintain PPO coverage--are turned away or forced to pay out-of-pocket unnecessarily. When we expressed frustration, we were simply told to find a provider who accepts both HMO and PPO plans "to avoid unnecessary charges." That's exactly what we're doing--finding a new dentist who will actually work with the insurance we pay for. A pediatric dental practice should prioritize care and accessibility for children, not create barriers through rigid business policies. We expected better, especially given the reputation this office has. Unfortunately, policy rigidity won out over patient care. We're transferring our children's care elsewhere and would caution other families to verify their specific insurance situation before scheduling appointments. read more

pretty disappointed been going here for over ten years i had to cancel a appt for my two kids for a cleaning and i never cancel and they wanted $100 so i will not be going back. bummer of them to not care enough about there patients and parents to know stuff comes up to lose people knowing darn well they filled that appt after i cancelled :( read more

My review is for the front desk staff. They are rude and incompetent. At first they couldn't find our dental insurance from my insurance card I provided to them, even though when I called Blue Cross they confirmed this dentist office was covered under my insurance policy. Secondly, because they are so incompetent, they continued to try to charge me full price for my daughters visit, even when my insurance company said they paid against the bill. Thirdly, I've been making on time monthly payments against the bill and they just sent me a notice in the mail for "non payment"! Seriously don't know what's wrong with this office and why they can't get things right. Pretty ridiculous to send a paying patient a notice for non payment. Now I have to take time out of my busy work day to get their inconsistency fixed. I don't recommend this office. Too many headaches! read more

Nothing, but positive things to say for Dr. Nathan and all the staff here. We switched over to kids first after not loving the first dentist we went to. My girls always dreaded going to the dentist when I told them we had to go. At Kids First they talk about how easy it was and how nice the office ladies are here. While my daughter was getting her teeth cleaned my 18 month old kept trying to escape me to explore and the staff was so nice laughing and letting me know he was okay to roam around and even took him to walk around while I stayed with my daughter. Both my daughters got the gas sedation and then also had to be completely put under just for fillings at their other dentist. I wasn't allowed to leave the waiting room and the whole experience traumatized them. At kids first I was allowed to go back with my daughter and hang out with her then watch through a window during the procedure. I'll also add they were able to complete her tooth extraction with just the gas alone which was amazing in itself. Within a couple hours she was all smiles and in zero pain at all. 10/10 recommend to anyone looking for a pediatric dentist. read more

Kids First Pediatric Dentistry - Tooth extraction this morning and all smiles this afternoon! Thank you Dr. Nathan and staff!! - Pediatric Dentists Near Me - Chandler, Arizona

This office has always been really great to both of my kiddos who have been going to them since they got teeth. They are so patient and kind, no matter who we have seen. This last time they were beyond caring and patient to my oldest who is 5 and terrified of sitting in the "big" girl chairs for the first time. Every single staff member never once rushed her, explained what was going to happen, showed her all the tools and let her touch stuff. One held her hand the entire time while someone else cleaned her teeth and while the dentist checked her teeth. They let her help, which helped her anxiety as well. I was blown away by their above and beyond patience and kindness. read more

Wow! What a great experience with Dr Randy and the team at Kids First. My 4 year old son needed some dental work so my wife asked me to bring him back for the work. She brought him for the initial appointment. The staff was incredibly kind and caring. The way they treated him and I was first-rate. I can't say enough good things about the entire experience. The dental assistant and hygenist were true professionals and Dr Randy was thorough and communicative. The office is well equipped to keep the kids comfortable while the work is being performed. Will recommend to family and friends. Thanks! read more

We had an awful experience with Nathan West DMD. I have a special needs child, and after examining her, he tried to hide a clause in the paperwork for her upcoming teeth cleaning under anesthesia that he "had authority to do any procedure he deemed necessary" without consulting us or our permission as we would be in the waiting room. Thank goodness I read all the paperwork and declined to sign. Later on, we found out that he had submitted a mega bill (more than $15-20K) to our insurance requesting approval to metal cap all of her teeth when all we needed was cleaning. When I found out, he said that it was a "preventative" measure because she has a mild disability and "may not brush properly," but had no response as to why he didn't discuss this option with us as parents at all beforehand, especially as there were no cavities or need for such treatment. To us, and our child, it seemed like a greedy opportunity to take advantage of a special needs family with unnecessary procedures for money, plus how would any child feel with a mouth full of metal caps? I canceled our combo case in the hospital because of him, and the other doctors (ENT and surgeon) were absolutely appalled at his approach. A trip to a different reputable pediatric dentist confirmed our suspicions. Absolutely shameful. read more

I was very disappointed with First Pediatric Dentistry. In mid-July, I called the Dentistry office twice and wanted to schedule appointment for my son to pull his baby tooth. I was told they need to schedule two separate appointments for pulling baby tooth. One for examination and then another appointment to pull the baby tooth. I asked if they could combine the two appointments into one. And they told me that maybe possible. My son's appointment was scheduled in mid-August/ about one month later. Today, they called to confirm the appointment and told me this is for examination only, no treatment will be performed. I need to schedule another day to pull his baby tooth. I was disappointed. Dr Randy and Dr Taylor has been my 11 years' dentists since 2012. They didn't seem care about their patients/customers anymore. read more

Found out we were losing our insurance at the end of the month, so quickly made dental checkup and cleaning appts for my kids. One needed two procedures done and they fit us in to make sure we got in before end of the month and were covered by insurance. From the front desk gals, to the hygienists to the dr's, this practice is top notch. Thank you! read more

BEST kids dentistry! I have been being my kids here since my oldest was about 2 or 3 years old and he is now 18. Everyone is super nice, the doctors are AMAZING and it's just a great experience when we come here. Highly recommend Kids First and some of my friends have brought their kiddos here too. Thank you Kids First for the best experience every Appt. read more

This office came HIGHLY recommended by our pediatrician, Dr. Ciminello whom we adore. Both of my kids, ages 3 and 5 had never been to the dentist (yes, I know, I'm a little late). I was convinced my daughter had a huge cavity (to me it looked clearly like a cavity) and I was expecting to need to get it fixed. Dr Tyler and his staff were SO nice. My youngest had a hospitalization when she was 1 that ruined her perception of people in health care... I had to tell her every day for the week prior that this was happening. When the time came she was still quite distrustful but all of that went out the window with him and his staff. I love their open floor plan (4 dental chairs all together in a big space) with benches so that parents don't feel like they are intruding. The entire thing was so transparent... Finally Dr. Tyler proceeds to tell me that my daughter in fact does NOT have a cavity. Zero for both kids. Not only was this great news as a mom but dentists are paid per procedure... Unfortunately that means that they do occasionally find things just to make money. Dr. Tyler had that opportunity, especially since I made my assumption very clear before he examined her- Yet he was 100% honest and didn't take advantage of us. If I could give 10 stars I would. All around great experience. read more

We changed insurance and were sent away from our scheduled appointment due to our new insurance. No service, no options and our little girl still needs tooth pulled. We found another dentist more then happy to take care of us. Very disappointed read more

Puppy Mill I've taken two of my kids there over the course of 18 months. They pack their appointment book over the 4 days they are open. I had to book my daughter 3 months out to get cavities filled. If you don't confirm a few days before, they cancel your appointment and don't call you to tell you. Additionally if you are 10 minutes late for any appointment they cancel as well. Their admin staff are very matter of fact and not empathetic. And because they run such a tight schedule, the time you have to talk to the actual dentist is very minimal. read more

I brought my little 1 year old here for his first dental checkup. The staff is very kind and accommodating. The office is beautiful and clean. Dr. Tyler was amazing with my son. He quickly examined him, did a quick cleaning, and applied flouride varnish in about 2 minutes. My sister brings her kiddos here as well and they have been coming since it opened. My nieces have had many procedures and always are comfortable and happy when finished. I would absolutely recommend this group to any parents looking for a great pediatric dentist. Even if you live a little distance away, it is worth the drive. read more

They do excellent dentistry work. The office staff. Not so much so. My wife took 2 ofour grandkids for an appt. and was told it had been canceled because no one confirmed the appt. email that they sent. NO text or call. So after the day was shot they informed her that she could wait until they could fit them in later that day. Or reschedule. She chose neither and left. A few weeks later called and told my wife that she had to bring the kids in, because the appt. was necessary and needed. My wife informed her that she had gotten a new dentist and had an appt. Still trying to phone bully her into bringing the kids in. With going to tell access. It was not a very nice situation. They should rein her in and get her calmed down. Threatening people with action from the state/ins co. Bad read more

I was taking my special needs daughter to this dentist, driving almost 50 miles one way, until we met the dental hygienist, C. The hygienist, C, made a disgusting comment regarding our daughter's deformities while working on her with me standing beside her - it was unconscionable! I was so stunned, I grappled for words. Talking to Dr. Randy (he really is very kind) gave me no comfort - he said he would talk to her. WHAT? This woman needs to go! On a side note: I met Dr. Randy because he is part of the cranio/facial team that our daughter sees. His office surely has other children with cranio/facial deformities - but this is the hygienist they would have?? I am still stunned. Although her title would suggest being a "professional" she's anything but. No one with an ounce of kindness could ever say what she said! Lastly, if she said what she said in front of my daughter and I, how in the world does she talk about their patients when they leave? read more

The entire experience at Kids First Pediatric is always a great one. The front office staff is helpful and friendly. The hygienists are terrific with the patients and the Xray process goes smoothly and quickly. Dr. Randy is wonderful with kids and always makes them feel comfortable and safe. They always discuss all the options available and weigh the pros and cons with you. My daughter is 14 now and I asked if she wanted to switch to our family dentist. She said, no one is putting their hands in my mouth except Dr Randy! Ok then. :) read more

I have 3 chronically ill children and setting appointments are always a nightmare to be seen at the same time and then if 1 is sick and I need to reschedule all I usually have a hassle... but not here! This office is on it. They are fast, knowledgeable, understanding and work hard to advocate for the patient. I was at another dentist office for years before going here and used to drive from Chandler to Surprise but I was glad to find this place. Good dentists, staff and kids like it here read more

Love, love, love this practice!!! Dr. Tyler and Dr. Randy are amazing. The dental hygienist and staff are great! The office is clean!!!!! A huge must for me. Everything is sterile and sterilized after each child gets up. They are patient with the kids, show them love, and and walk them through each step. Extremely professional, knowledgeable, thorough and you are still able to get in and out. :) I have 3 kids. The eldest is 17. Have seen many dentist but for the past 6 years this has been our home. We won't be going anywhere else. I would highly recommend bringing your kiddos here. Thanks Kids First! read more

My daughter is a current patient. She has diagnosed medical PTSD and has complex medical conditions. We saw them back in February and they witnessed the PTSD themselves. She wasn't able to do an actual cleaning just looked in her mouth. This was enough to spiral her into a PTSD nightmare. We made a plan that she could have a sedated cleaning + xrays when she had another sedated procedure in the fall. They were going to do the cleaning at the same time as a scope. Now that it is time to schedule the cleaning, all of a sudden it is policy that they won't do the cleaning without her coming in to the office. She already was in the office in February. She's not a new patient. They want her to come into the office and see her PTSD themselves to decide if it warrants sedation at PCH. This is dismissing my daughters PTSD. They want to cause trauma before they do the sedated cleaning that is supposed to be happening to reduce trauma. The office staff who called me today lacks compassion. I am pretty disappointed. read more

We are very happy with Kids First's Pediatric Dentistry. The dentists and staff are efficient, kind, and extremely good with nervous patients (and anxious parents). When we began many years ago with Kids First, my son was that nervous patient. I dreaded going in and feared how my son was going to react. The dental assistants can only be described as amazing. They explained everything to my child so it wasn't a scary process and they made my child feel comfortable with the whole experience. The dentists are really caring, fun, and thorough. I marvel how they interact with the children and take the time to inform the parents. We have been going for a number of years now so we have quite a bit of experience with them and each and every appointment has been FANTASTIC. I highly recommend them! read more

Dr Tyler is the best of the best! It's so hard to find the right dentist/doctor for your kids and family. But when you find someone like him, you keep him! He does an excellent job at the actual cavity fillings, etc...while at the same time being so friendly and fun for the kids. He deals with my hyper/inquisitive 9 year old with ease. I know he does well with kids with disabilities and is the best for kids with anxieties. Their office is always friendly, helpful, clean, and beautiful. I've loved their office staff and hygienists. Having a pediatric dentist we trust has been one of the best decisions we've made. Knowing we aren't creating PTSD from bad dental experiences is worth every penny. And I've sent friends and family Dr Tyler's way so they can fix what another dentist has done wrong, or put their kids at ease after bad experiences. In fact, I almost think it's too fun and pain free there - my 9 year old son doesn't have a reason to not want a cavity. . I can't give Kids First enough stars. read more

I am THRILLED with the work done by Dr. Randy at Kids First Pediatric Dentistry. My son chipped his front tooth last night, and today you can't even tell. Dr. Randy was so great with my son, and so was his staff. They explained everything clearly, and he was comfortable the entire time. I would highly recommend them. Professional, clean, and wonderful with my son (and me, the nervous Momma). Five Stars all the way! read more

I have two children, one is easy going and brave, the other is anxious and scared. Dr. Tyler saw my daughter, the easy one. He was great with her. Unfortunately, we had to come back for my sons visit as he had to have three teeth extracted. They assured me that a conscious sedation approach would put him at ease and that he would not remember a thing. They quoted me $441 that my insurance wouldn't cover. As I was trying to make this as painless as possible for my child, I agreed to the high cost. Our appointment would be with Dr. Randy this time. They gave him the medication upon arrival. After 10 minutes, they wanted to begin the procedure. I said "he isn't sedated yet". They said "this medication works that way" and not to worry. They began the procedure with injections and it went downhill from there. He screamed and cried. I could hear him down the hall and ran to see what was happening. The doctor snapped at me when I suggested that he was not sedated. "I can't give him any more medication!" I told him that he could obviously feel what they were doing and he said "while he might feel this right now, he will not remember it at all". My mistake here was trusting that as the doctor, he knew what he was doing. My child didn't remember leaving the dentist office that day, but he could tell you a description of every person in that room during the procedure and what was said. Their timing and administration of the drug was completely inadequate and negligent. I called to ask them to reimburse the portion of the bill that was for the sedation. They said that was not their policy. I again reminded them that we were assured that this was going to allow my son get the procedure done without traumatizing him. They chose not to care. I called a pharmacist and two other pediatric dentists in the area. Here is what I found...1) They underdosed my son. 2) Protocol calls for 30 minutes to an hour for full effect. They had NO IDEA what they were doing. I promised my kid that we were going to do everything in our power to make this a good visit and this office created a nightmare. And then the doctor didn't have the decency to return any of my calls and instead made his staff reach out to me. Bottom line is that if you have a routine visit and an easy kid, go ahead. If not, this place is awful. Dr. Randy is impatient and improperly trained to handle difficult cases. read more

Dr Tyler and his staff have done a fantastic job of making my child feel comfortable at the dentist again, after traumatic experiences at our previous dental office. read more

If I was rating the doctors this would be 5 stars. But overall this place is just okay. The office manager and office staff make it so difficult to make an appointment I don't even want to bring my children back here. If it wasn't for the snobs that work in admin this place would be great. It's too bad they make you wait an hour with your children before seeing a doctor and then make it difficult when you need to reschedule because you don't have 3 hours to spend at the dentist office. If you like dealing with snotty people go here. read more

My kids are 2 and 4 and I took them both to Kids First Pediatric for their first dentist appointment. I was so nervous because I didn't know how they were going to do at the denist and predicted screaming. To my surprise they did amazing! They even got my4 year old to sit for X-Rays and through the teeth cleaning. We saw Dr. Travis, but I heard both doctors are great. I highly recommend this office and I am so glad that a friend recommended them to me! read more

Amazing dentist! Dr Randy is so great with my daughter 7, and son 5. Finally I have found a dentist that I trust and treats my kids like his own. He is very knowledgable and patient. I love that Garner and Mason, orthodontists work from this office too! Today the entire office dressed in cowboy gear and made it fun for the kids. Office staff are professional and polite. I love coming here! Dr Randy is the best, my kids are so lucky because they are in such great hands! read more

My kids love Dr Tyler, unfortunately we will no longer be visiting this office. I was informed of their new policy today, at my son's appointment, that if you don't call to confirm your appointment, they cancel it. With no notification. We were there 2 weeks ago for my daughter's appointment (an appointment I did not confirm btw) and we were not notified of this new change. When I asked why no one called me to confirm, I was told they did (they didn't) and they emailed me (they didn't) What they did do was send a text yesterday saying my son is past due for his appointment and that I should call the office to schedule one. Long story short, we were sent away without seeing the doctor. The woman at the desk was polite and I completely understand how frustrating no-shows can be, but I am not one. In my book, canceling an appointment with no notification is some seriously bad customer service. read more

Dr. Randy and staff were so amazing! We had practically no wait to be seen and they were so nice and patient with my daughter. I would recommend them to anyone! read more

We only saw Dr. Carter once, briefly and he was honest with us about our newborn needing to laser his frenulum. Our sister in law and other family members use him, so he came highly regarded and I appreciate he didn't try to force a procedure or be in it for the money. He knew our situation and was very informative and courteous. Although our son is only a month old, as soon as he has teeth, Dr. Carter will be our dentist for the foreseeable future. read more

Great office, clean ,colorful and friendly, positive visits! My kids like getting the toys and stickers for going!

This office is not about providing pediatric dental services, it's about getting money from you. When my daughter and I arrived at our appointment, there was no one at the reception desk to greet us. I heard a very loud laughter in the back room. We waited for 20 mins before a flock of hardworking clerks returned to their desks. My daughter, who is currently receiving leukemia treatment, had her initial appointment with Dr. Randy who was accompanied by a "nurse" whose job was to be silently present at the appointment. It was my daughter's first visit, so I expected x-rays, a cleaning, and an oral exam. Well, we got an oral exam. It took the doctor no more than 5 minutes to evaluate all the dental problems we had. Right after that, the security guard, also known as a nurse, accompanied me to the desk of the financial advisor who handed me a paper that I had to come up with a $300 deposit for securing an ambulatory appointment for my daughter's dental procedure. They quoted me an extra $1700 out of pocket after my insurance covers $1000. Interestingly, the codes that they put in the computer system were for preventative care such as a cleaning, set of X-rays that normally are covered under the annual dental benefits.They also told me that the doctor would do the extra treatment without consulting with me "if he thinks that it is necessary", so I could potentially inquire a higher bill! All of that IN THE ABSENCE OF INITIAL X-RAYS! read more

This is our first visit to Kids First. I cannot say our visit this morning was pleasant. The wait time was not terrible. Dr. Tyler was nice but not his staffs. My two sons, four and three did not cry the whole time until AFTER the exam. The three year old even let the staff take dental x-rays. Soon after the exam, the assistant asked us to book the next appointment six months out. I offered to call back because my work schedule shifts. She gave us numerous reasons why we should book NOW, including 1) it is their protocol; 2) they are pretty full; 3) it is good to meet another doctor. I finally settled for an appointment that I am not sure if I can keep. Then she walked us out to the front desk to make sure we do not have co-pay or additional charges. At this point of time, my two sons were asking for the tokens for the capsule toy vending machine that the assistant promised them at the beginning of the appointment. Then, we were told that because Dr. Tyler gave them two bear toys already, they could not have the tokens. The assistant walked away and the front desk did not seem to care about two crying kids. I appreciate the bears, but it would be great if the assistant could have asked the kids to pick between the bear or the capsule toy. Or, they could offer to exchange before we had to drag the kids out. An otherwise smooth visit (i.e. no crying for the duration of the exam) ended with two very disappointed children. I would give the doctor five stars, but not so much for the office experience. read more

One of my daughter's doctor's referred us to Kids First Pediatric Dentistry. The staff was incredibly nice, my daughter was very comfortable with them. They gave her stickers, she got to watch Frozen and get a prize for having no cavities!! Nice to call this dentist office our new home now!! My other daughter has special needs and they were fantastic with her!! Great office and very kid friendly. read more

My children have been coming here for more than five years. Both doctors are amazing! They are very personable,thorough and compassionate. The staff there is amazing as well. Wait times are minimal and the office is always nice and clean. Definitely recommend! read more

My son was seen today for his regular checkup, prior a request was made by his orthodontist for two extractions and Kids First Dentistry was able to squeeze him in today for those extractions which worked out great because summer break is still in effect and it gives us time to heal until school begins. Dr. Tyler did a good job informing me about his procedure and making sure that my son was in good hands. I have been with Kids First Dentistry for many years and I am happy with how well they work with my little ones. read more

Went when my son was 3 years old. Was told by Dr Randy that he had 6 cavitities! And that he would have to be knocked out to fill them since he wiggled around too much. A ridiculous bill for all the work that needed to be done! I also was not a fan of putting a 3 year old under for dental work. I looked around for another pediatric dentist that would be willing to do the work without knocking him out. Found a great one willing to work with me. Upon a full examination, he needed NO WORK DONE! Kid's First Pediatrics is out for your money. Becareful!! Take this as a warning, the staff is friendly, office is nice, but very dishonest. read more

Totally horrible new client first visit. They said they called me to confirm appointment asking for kids social security numbers. I didn't get that voice mail. I got a voice mail calling to confirm appointment. I called back then showed up for appointment. Filled paperwork out but they said they couldn't process paperwork with out social security numbers. I drove home got them came back. Then they said sorry for miscommunication but we needed your husbands. Ugh. The dentist goes to lunch and they wanted me to reschedule. Totally unacceptable. I will never go their with my four kids! Their loss. I have never written one review on yelp. I hate that this is my first. read more