This store receives high marks for all three metrics: service, selection, and value…read more Let's start with service. We came here right when it opened and was assisted immediately. I asked if they carried the 1080s in a size 7.5 in black. She asked if I wanted the regular width or wide version. I didn't know there were options, but having wider feet, I asked for the wide one. She left and returned with two pair of shoes in different widths. One regular and one extra wide. The extra wide one fit like a glove. She gave me time to try them on and walk around. She then came back to check up on me. The selection here is very good. I had scouted the 1080s in a specific color and size online and this store had them. In terms of value, I would also say I got a good deal on these shoes. Six months ago, on the website, these shoes were selling for $165. I got mine here for $100. Some final thoughts: The man at checkout was very nice. He did want us to provide an email for the receipt. Apparently if you lose your physical receipt, you can still return your shoes with the emailed receipt. I had no intention of returning the shoes so passed on providing the email, but this may be something for you to consider if you're not entirely sure those shoes you're buying are keepers. Also, please be aware that the shoes are organized on the walls by shoe models, not male or female.

They have a great staff, great customer service, and great products! I bought a pair of NB 860v14,…read moreextra wide, and they are great!! And I got a 3-pair set of socks!! I live in the Yorba Linda area and it was worth the drive to Torrance! By the way, Sheridan was very nice!! Thanks Sheridan!

First time at this location and all I have to say is that the service here was amazing!! Imelda and…read morethe guy (I believe he was the manager on duty,he was the guy that use to work at Home Depot) were both so helpful. When I was looking around for shoes Imelda informed me about the bogo deals that were happening this week. It was nice to be notified when I was looking around because I would've never known if it hadn't been for her:) Right when I was in line to pay the power went off at the store, however their staff handled it so professionally it was amazing to see their customer service come in clutch. Thank you guys sm!!

This location takes gently used shoes as donations. In exchange, you are given points on your DSW…read moreaccount. I have a hard time finding anything to buy at DSW. Although they have specials and send emails with discount codes, many times the discounts don't apply to brands that I'm interested in. I'll still bring shoes to donate because I'm hoping they'll get to someone who can use them, as opposed to donating to Goodwill.

Good sized store branch. I came here on the hunt for some more shorts because I previously bought…read moreone from Shoe Palace before. I like how organized the merchandise is because I found the shorts I wanted and for a really good reasonable price. The lighting is really good and bright and plenty of staff. I got checked up on by a lady staff if I needed any help. Pretty satisfied by my shopping experience here. Definitely a great spot for sportswear clothing.

Staff very unprofessional, I don't think they should be cussing and using profanity while there are…read moreguest present. I wish I would have seen the name of the young man, but it's very unprofessional.

Saturday I had the pleasure of going to this WSS location after visiting the location in Hawthorne…read more The store staff called this location to see if they had more of a selection in women clothes, which they did. They also had a buy 2 for $119 green tag sale, which was a great offer as I was able to purchase two pair of tennis that I had been wanted to buy. The young man that assisted me was very helpful.

Thanks to Ernie we found all of the shoes we needed for the family's Christmas presents! He…read moreprovided amazing customer service and was very helpful when it came to choosing the right shoes and sizes. Ernie made us feel like we got the most value for our dollar by coming to WSS in Lawndale. Thank you Ernie and staff, we're definitely coming back for some more pairs of shoes and socks.

The Nike Factory Store at the Pike used to be my favorite Nike store to go to because I felt like…read morethat store had better shoe selections. Luckily that has changed now. They have a good selection of shoes for every activity. And they are always affordable. Sometime the deal is just too good, I end up walking out with 2 pairs of shoes. Service: Always friendly. And after you're done browsing some shoes, you can go to Trader Joes to get some groceries, or grab a donut from Side Car. And yes I'm talking from experience. Lol. Parking: Huge parking lot. Always easy to find parking here. Will I be back? Yup! I actually went there today. So I'll see you in a couple months Nike Factory Store!

Like many Nike Factory stores, you've got to get a bit lucky for the products and sales they have…read moregoing on (sometimes there are great deals, sometimes just okay deals), but when you hit it right, you can save BIG. I needed a new pair of running shoes and managed to score a pair of $145 shoes for $69.50, plus two t-shirts for less than $10 each. The store was pretty organized and clean, and the person who helped us checkout was friendly and efficient working the register. Worth stopping by and keeping an eye out for sales!

I had to get a new pair of all black shoes for an event I am working tomorrow! Something…read morecomfortable! I mostly wear Jordan's so I needed something more comfortable especially if I'm standing all day! I met Julian who got me into the new balance 574s! Let me tell you it's one of the most comfortable shoes I have ever worn! Light weight and just comfy! The service was great and I got a great shoe Thank you Julian and thank you Champs

Yelp Review for Champs Store Manager Adrian @ CHAMPS, located in the Torrance Del Almo Mall…read more My husband previously made an in store purchase for Mens 1X Olive Green Jogger last week. However, the Torrance CHAMPS location did not have it in his size, so one of the employees made an effort to contact another Champs store and placed an order for a 2pcs 1X male jogger in Olive Green (top & bottom) to be delivered directly to our home, for the next business day. The delivery was not received the next day as promised. In addition, the following 2nd day, only 1 of the 2pcs jogger arrived in the color Black, instead of Olive Green. I called & alerted the store of what we received "Black" vs. "Olive Green", Olive Green was actually requested. The person who placed the outsourced order, forgot to list OLIVE GREEN Within the description. (We all have made mistakes). She owned up to it, apologized and made efforts to alert the other store of the color error. We were still waiting for the 2nd piece and later informed of a delay. The delay was an inconvenience due to a family day event with our specific color. Needless to say, both items did not arrive on time. So, we contacted the store to address the matter & request a full refund. The following day, I visited the store and met the store manager Adrian @ CHAMPS, Del Almo, Torrance, CA. I returned the items for a refund, as well as for a resolution. Adrian immediately took the initiative to review, respond and resolve the matter. He made all efforts to follow up with their Sister-Locations, and immediately alerting the Customer Service Team and his upper management team to resolve the matter, along with an apology for the mix up and compensation through their customer service team, which issued an e-gift card for the inconvenience. Thank you Adrian for handling the matter, along with all of your efforts, professionalism & diligence. Despite the matter, my husband and I were impressed with your efforts and actions. Big Shout out to Adrian ~ Mr. & Mrs. Johnson

Summer and Mickey were amazing! The made the exchange…read moreprocess for 3 pairs of shoes smooth and easy. Summer is extremely sweet as well.

I wish I had better things to say. The few times we've been in this store the customer service has…read morereally been off. This is a beautifully designed store with a good selection of products but the staff doesn't seem all that interested in providing customers with a good experience. The first time we came in to buy shoes we had to actively search for someone to help us. While they were friendly and responsive to our requests to try on shoes the person seemed a bit distracted and not that knowledgeable about the products. The second time we were there, we had a problem with the shoes we bought on our first visit and were looking for a solution. The shoes were about four months old and the inside of the heel had collapsed. We wanted to just exchange them for a new pair since it had been such a short time since the original purchase. The person at the counter was dismissive. When I explained the problem with the product she did not acknowledge the defect even though it was quite easy to see. She explained that the in-store exchange/return policy was 60 days I asked if they might be able to help me online or at their customer service phone number and she said she didn't know but that I should leave and Google it. Not a great experience. I sat down inside the store and called customer service and connected with the nicest, most helpful customer service person ever who immediately did her best to understand the issue with the shoes and let me know she would do everything she could to help me. Since the product failed, we were well within the time limit to return the shoes for a full refund. The return window is much longer online or on the phone. She also made me aware that the original product we purchased was now on sale so she helped me return the defective product and then helped me purchase a replacement at the new sale price. It could not have been a more perfect experience. I would recommend trying products on in the store and then buying online or over the phone. The customer service in the store doesn't make shopping there worthwhile unless you don't want to wait for the shoes to be shipped to you. Love all the Nike styles just would like a better in-store experience.

Krystal help us. Very attentive and knowledgeable. Great customer service. Will be returning…read more Excellent prices too!

I would like to say it's a great store.And I have to thank krystal for helping me out and having…read morethe patience and helping me find the right boots for my job and appreciate it for taking your time on helping me.And the store has a great variety of selections of boots. I will recommend it to anybody that goes there