Haven't bought a new car since 2019, and loved my current car. But it was time, big ups to VWs…read moremarketing during December, as their ads got me thinking about getting a new car. I'm a SUV guy, I like the look of the Tiguan and it was by far the best deal out there for a new car. After deciding that's what I wanted, I did my online search for the right dealership, and Hewlett blew their competition away imo - review wise, and inventory wise. Made the trip to Georgetown and was instantly greeted by Mark Bruce. I've done years of sales and customer service, so I know what to look for and what I want from a sales person. Mark was exactly it, not robotic, listening to my needs, not being salesy or reading a script. He showed me the cars that fit all my needs and I was in and out of there in 2.5 hours tops, with the perfect car for me. No games played, got me at the price point I wanted. Highly recommend this dealership, and working with Mark. Bonus - he threw in some free trunk accessories, and they tinted my windows a couple of weeks later as a service that's covered in the very affordable warranty. Thanks Mark!!!

I purchased A preowned program Vehicle from this dealership in August/September 2025. I brought the…read morevehicle in numerous times For the same issue (Entertainment screen continues to go black). Although I'm under warranty, I do not have the lifestyle that will allow me to keep bringing it back to the shop Month after Month and being without a car. The service department says they are not finding an issue and that my cell phone Must be the issue. Absolutely ridiculous when I provided a video showing what's happening. Also, if you google this vehicle that I own There is a known issue that continues to be a problem from the manufacturer. Instead of doing the honorable thing in either fixing the vehicle by Replacing the panel, they want to blame my cell phone for being the problem. Face with the frustration of having to deal with this over and over again, I went to trade the vehicle For the newer version of my current vehicle. The sales manager said he would call me and see what we can work out. It has been two days without a phone And a resolution. In the meantime, the vehicle is still having problems. I really wish I would've purchased the vehicle from somebody else. Had I known this was how they take care of their customers, I would've never purchased a vehicle from them. Buyer beware everything that looks good is not golden. Try another dealership.

Great experience buying our new 2026 Passport. Ulises Ortega was phenomenal. Drove from Conroe to…read moreRound Rock because of the deal, the reviews of the dealership and the exceptional communication with Ulises.

Not a great experience at all…read more Back in November of 2025 my husband and I bought a preowned truck from this dealer. We were already pre approved with our credit union and told the dealer we would be over after we got off work to get a purchase order and sign docs. This is where is all went down hill. A bit of info for those who don't know: some dealers work directly with certain banks or finance companies and the dealership gets compensated on those deals. Some dealers will shotgun your credit to multiple lenders at once just to find one that will approve you for financing. Most of them do not explain this to you. Anyway turns out my credit union deals directly with this dealership, great news, should be a breeze, right? WRONG!!! Since we did not submit an app with the dealer to our credit union they were not getting compensated on our deal, the guys at the dealership were not happy and boy did their finance manager Evan let it show. Oh, yeah I remember you and the attitude you had, I'm calling you out. We told the dealership we just needed the purchase order, we arrived there around 6:00 PM and they took well over an hour to get us one piece of paper. Wild right? During us waiting all this time they tried to sell us on their GAP which was inferior to my credit unions GAP so we turned it down. We live approximately 10 minutes from the dealership and didn't get home with the truck until close to 9:00 even though we got there around 6:00 expecting to sign documents then. Seriously what an epic of time wasted, and the attitude we got because we didn't want the dealer to pull our credit again you would think that we were going out of our way to disrespect these guys. Imagine that, we're doing business with you and we're met with attitude. Come to find out later on this truck had issues that were undisclosed on the carfax that we ended up having to pay out of pocket for, obviously we didn't have Round Rock Honda look at it, you boys have permanently lost our business. It's been over six months since we did this but I still vividly remember this terrible experience. Y'all made a simple process of signing docs agonizing and overly drawn out. Every bit of disrespect in this review is 100% earned.

They always do a great job although they are a bit more expensive. I do recommend them if you have…read morea new car that you're maintaining I've since moved to a local auto tech who maintains my car locally, but I do recommend Round Rock Toyota Service and Parts.

We are cash buyers shopping for a new car. One of the sales reps saw us wandering through the lot…read moreand introduced himself. At some point he must have gotten bored with us and went inside the dealership. We came back several days later to do a test drive and asked for him by name (our mistake) at the front desk. It took a very long time for him to show up, then he didn't bring the car in the trim level we requested. I drove it anyhow. He was on his phone in the back seat much of the time as I drove. When we returned, I asked him for a list of that vehicle in the trim level I want that are on the way to the dealership. He said he'd get that, then disappeared inside the building while we waited outside... and waited... and waited. We went back inside and saw him walking around, again on his phone. At that point, we decided to leave. Another thing worth mentioning: he seemed fixated on selling us a loaner, even though we made it clear we didn't want one. No customer wants to feel invisible and unheard. While this dealership is within 10 miles of our home and we've bought one vehicle there, you can be sure we never will again. And while the GM of the dealership commented here, he failed to respond to my email.

Just had a wonderful experience helping my Mom buy a new vehicle from Kia of Round Rock! We reached…read moreout to Jason as we had read previous great reviews about him. Jason's professionalism was truly at the highest level! Jason listened closely to what she was looking for and by the time we reached the dealership he had the exact car we were interested in all ready for a test drive. Then Jason worked on our behalf with the sales management team to pull together a deal that worked for my Mom. No pressure... always advocating for my Mom. And finally, Jesus in finance did an excellent job of wrapping up the deal! Again, no pressure... just kindness and respectful towards my Mom. Overall, just a wonderful experience!

RUN AWAY if you're looking to buy a Certified Pre-Owned Kia or service your vehicle here…read more By far, buying a Certified Pre-Owned vehicle at Round Rock Kia in September 2025 was the most disgraceful experience I've ever had at a dealership. Unless you have your own mechanic inspect the vehicle before unquestioningly trusting the "Certified" label, stay away from this place. I later found out that their certification means about as much as Monopoly money. After returning twice in October for an oil pan leak that was somehow missed during the CPO inspection, the issue still remained unresolved, and they refused to acknowledge responsibility. The service department, led by Service Manager Wesley Warmke, was unprepared, uncommitted, negligent, and completely incompetent. In the end, I was left with no option but to pay out of pocket for their mistakes to be fixed in another location. If I had one wish, it would be for him and his team to receive the same lazy, negligent, and uncaring customer service provided to me in every business they deal with for the rest of their lives.

we got there at 5 pm and we had the pleasure to work with Jacob Varghese he was very helpful knew…read moreeverything about the car we wanted to check out test drove one like it they just got a brand new one and he made sure it was all unpacked washed and ready that evening i took till 10 pm to do the paper work etc cause we came late but he didn't complain he went above and beyond to make sure we drove home in our new car and I can tell you if we have any questions we still can call him and he be happy to help us thank you Jacob it was a pleasure to work with you. We love our 2026 hyundai tuscon hybird.

I had a very disappointing experience with Round Rock Hyundai Service Department. The overall…read moreprocess for getting help with the white paint repair was confusing, frustrating, and unnecessarily difficult. Before I even came in, I had already called the service department multiple times trying to schedule an appointment for the white paint repair. I was told I could not make an appointment for that and had to come in person. I also did not receive a clear callback option or a clear explanation over the phone. The whole process felt very inefficient and customer-unfriendly from the beginning. My in-person experience with Cornelius made it even worse. After I told him I did not want to do the maintenance service, his attitude became very dismissive and condescending. When I tried to ask follow-up questions about the white paint repair process, he spoke to me in a way that made me feel like I was being laughed at for not understanding the process. My impression was that everything had to go through him, and I felt discouraged from getting clarification from Will, who seemed to understand the process better. Cornelius also mentioned that he was military and that things had to be direct and "in order," but the way it came across to me did not feel like professional customer service. It felt controlling and disrespectful. Later, thankfully, a manager and Will stepped in and explained things clearly and patiently. They helped me understand that the body shop may not be ready for about 3 months, and that once the repair is actually scheduled, the rental car would be handled through that side of the process. I also ended up taking a ride home myself, and no Uber or ride option was offered to me. I'm giving 2 stars only because the manager and Will eventually took the time to help and explain the process. Otherwise, based on the confusing process and Cornelius's attitude, this would have been a 1-star review.

Great experience here! Jay Reed was friendly, helpful, and professional. He kept in touch with us…read moreand worked with me on what I wanted in my vehicle purchase. Super seamless transaction. All the staff there was very friendly throughout the whole process and in upbeat spirits. I am so happy we ended up at this dealership while shopping! Thank you! (Edited last name)

I brought my vehicle in because it would not start. I was told it needed a battery, so I had the…read morebattery replaced and also paid for an oil change. There were no overheating issues or coolant leaks before bringing it in. After picking up my vehicle and driving home, it overheated on that same drive. I checked and found that the coolant was low. This is after paying for a service that advertises a multi-point inspection, which clearly was not performed. I had to tow the vehicle back at my own expense. At that point, I was told the technician was new and had not topped off fluids or completed the inspection. Shortly after, that explanation changed to "it's due to age and mileage," and the dealership refused to take any responsibility. Let's be clear: The vehicle was returned to me in an unsafe condition, without proper fluids, after a service that should have included basic checks. It overheated immediately after leaving. That is not a coincidence. Because of this, I was without my vehicle for 14 days, paid for a second tow, and was then charged over $3,000 for a radiator that failed after the overheating incident. The fact that they admitted the technician didn't perform routine checks, and still refused to take accountability, says everything about how this place operates. I would strongly recommend thinking twice before bringing your vehicle here.

We were in the market for a car, and after visiting many dealers of many brands . . . we came…read moreacross Nate. His level of customer service is 5 stars. He found exactly the car that my husband wanted. It took us a couple of months to be delivered to Cedar Park, but that car did not sit in the parking lot with the TX heat. 2026 Hybrid Camry, top of the line, White exterior, White interior with leather and ac/heater seats. Beautiful car!!! Nate delivered the kind of service, with passion that we are lacking so much every where we go. Management was great as well, fixing a couple of problems with sales people. Thinking about a second car? I will go back to him

​If you are looking for a car dealership that actually respects your time, your wallet, and you as…read morea person, look no further than Toyota of Cedar Park. ​We recently purchased a used 2023 Toyota Sequoia Capstone, and the entire experience was flawless from start to finish. ​The Dynamic Duo Chris and Michael: ​Our Sales Consultant, Chris was absolutely awesome. Right from the jump, he was incredibly straightforward. There was zero pressure, zero hassle, and absolutely no need to waste time haggling over the price. He gave it to us straight, which is so rare and refreshing in the car-buying world. ​Our Finance Manager, Michael was equally amazing. Financing a vehicle can usually feel like pulling teeth, but Michael made it a breeze. He was efficient, thorough, and just a great guy to talk to. ​I still can't believe it, but we spent a grand total of only three hours at the dealership. That included the test drive of three used Sequoias, picking the one we liked out of the three, the vehicle inspection, and getting all the final paperwork squared away with finance. We've all heard or experienced the horror stories of spending 6 to 8 hours at a dealership, but Chris and Michael valued our time and had us on the road in a flash. What stood out to us the most was the sheer respect we received. Walking into dealerships can sometimes feel intimidating, but Chris and Michael provided a truly delightful customer experience without a single ounce of judgment or prejudice. They treated us like family from the moment we walked through the doors. ​We love our new (used) Sequoia Capstone and we can recommend Toyota of Cedar Park without a doubt. Go see (ask for) Chris and Michael they will take incredible care of you! Now the great part of the experience we learned Chris was a veteran like ourselves. But unfornalutely he served in the Navy, my wife and I are both Army veterans. Go Army! Beat Navy!!

Don't recommend buying from them they're nice and all, but whenever your car/truck needs something…read moredone like alignment, or anything with car fixing they will put it aside!! My stepdad is friends with there mechanic and every time I would call they would transfer me to him n he would be like " o I can check it out to set a appointment, but like your stepdad is a mechanic tell him to check it out and see what's wrong with it so he can call me and tell me instead" like it's not my stepdads job it's there job to do that!! I'm the one that drives the car not him, I know exactly what the car needs ALIGNMENT the steering wheel is all sided to the right as well as the car is eating up the tires.

Called to see if a car was available, lady on the phone call sounded frustrated and hung up before…read moreI even said thank you and bye. Sounds like they don't like to do their job and by the looks of the other reviews it sounds like their business isn't doing so well either. Glad I didn't get a vehicle from this "dealership" don't know why I didn't check the reviews before calling this place. Save yourself some time and money by going somewhere else.