We had Michael Flowers come to inspect our house 3 yrs ago for termites. He was very thorough - checking in every interior and exterior wall, every nook and cranny for well over an hour. He produced a comprehensive report. Bad news! Living on a former apricot orchard in the heart of Silicon Valley produces many unwanted fans - of the bug variety! We had dry wood termites. Eeek! So we took a long weekend in Carmel while the house was tented. The price was mid-range compared to other quotes, but we went with Killroy Pest Control because they seemed earnest and honest. Hey! Here's a guy who really loves what he does. Fast forward to today. We had Michael back to re-inspect before the 3-yr warranty expired. Yes, it cost a little bit of money, but we were well aware of that in advance. Again, we was very thorough, examining every wall, every corner. He came prepared with the inspection from 3 years ago and reassured us that no new damage had occurred. The good news is that the dry wood termites have not returned. The bad news is that we found a small infestation of subterranean termites in one corner that were not here before. Eeek again! So, we will have Killroy come and kill the critters pretty soon. Die, you little varmints, die! We have found MIchael to be very thorough, very professional, always on-time, knowledgeable, affable, and he wears clean-room booties when he's walking around inside the house after inspecting the exterior. He gladly answered all our questions. We asked if he knew of someone to make some minor repairs to the house. He was happy to suggest a few candidates. He told us he does not do repairs because that might be construed as a conflict-of-interest. We appreciated his honesty. We highly recommend Michael at Killroy. read more

I called Killroy because I was having a horrible problem getting bites from some sort of insect. One of their guys (Dave) came out put up glue traps and come back about a week later. I was told they have a charge of $99.00 but that would be applied to the service. Even though the glue boards were filled with insects, I was told he saw nothing that could have bit me. I had bites all over me, no pets , something was doing it. He said he would get back to me with a plan and never did. They hounded me for 10 months for their $99.00 so I sent it. I then called Alterra they came out did their program and the problem has started to go away. I signed up for their 12 month program because they were honest and Wanted to help. I would say STAY AWAY from Killroy because they have no interest in helping you but only to collect $99.00 service call fee. read more

Steve is great! Killroy is great! They have done my pest control for years, and I have never been disappointed. Living in the E. Bay Hills, I have had just about every type of critter including rats in my sub-floor and attic as well as moles and voles.... making a freeway system under my grass. I have not had rats for years now and the moles and voles they come and go, but whenever they show up, so does Killroy. Steve has provided great service and has been very attentive to any issues that I have had. I wouldn't change a thing!!! read more

We have used Kilroy on several occasions since we bought our house 5 years ago and they are hands down the best! We've had them spray for a wasp problem, ants, and one time for bees...in our house! I think it was Don, and he came by at 5pm on a Friday eve because I was frantic that bees were coming down our chimney! Problems always solved first time out & the most courteous group of guys! I would give them 10 stars if I could! Thanks Kilroy! read more

I called Killroy and was told that the exterminator was on the other line and would call me back. That was two days ago. No word yet.

Fast, helpful and friendly - to humans! They came out the next day and took care of the problem. They showed up earlier than our appointment and I wasn't home yet. They took care of the problem and left a bill at my front door so I could call and take care of it later. read more

Called Killroy for a quote. The technician was off for the day (at noon? And there's only one?) but I was told I'd receive a call back the next day. That was three days ago. No call from Killroy means no business from me. read more

We worked with Richard from the Sensitive Solutions division at Killroy. When we moved into our apartment, we seem to have inherited a massive spider problem (my version of massive is killing a spider a day). Richard came out & worked his magic. That was maybe 2 months ago, we haven't SEEN a spider since! It was really stressing me out, so I can NOT thank him enough for making me feel comfortable in my own home. He is so friendly & I felt completely safe leaving him alone in my house, which is kind of a big deal for me ( I won't even let apartment maintenance men come in without being home.) I will definitely call them again if the need arises. Highly recommended! read more

Rick Nunez of Killroy pest control fixed the gap between my foundation and siding which was the main cause of rats entering my crawl space. His estimate was reasonable and fair. After having dealt with 2 other pest control companies unsuccessfully, I highly recommend Killroy pest control. read more

Excellent company/ They come when they say they are coming. Office staff is pleasant to deal with. We had our home tented for termites a few weeks ago. read more

Danny was great! Very professional and nice. Thank you for listing and giving me all the information. I still have to wait and see if the roaches in my storage are dead....Fogged the storage and sprayed the patio. read more

Killroy Pest Control are my go to pest inspectors. Mike Flowers Senior is the BEST and most honest inspector I have worked with in the last 15 years. They fast, knowledgeable, and their reports are excellent. One of the things I have always liked about Killroy is that they do not do everything in house. A lot of other inspectors I have worked with double as contractors and will insist you use them to make repairs. Killroy always gives me excellent recommendations for outside contractors and does not insist that we use them for anything other than the inspection. Their integrity and honesty are the reason I keep coming back. read more

Kilroy Pest control is the Best. I moved out to Gilroy in the Country in August of last year, Previously we livied for 35 years in Los Gatos. One of the issues we noted on moving out here, where we are living with nature including pests. I contacted Kilroy Pest control and am now on a monthly service. The company has Steve Peterson to thank that I am a monthly customer and give him 5 Stars... Steve calls the day before coming out, asks what types of problems you are having and shows up ready to deal with the problem. I am staying with Kilroy because of Steve Peterson. He is extremley professional, Knows his job and is excellent in finding hidden pest problems. Steve will probably get mad for me writing this review, but he truly is a first class business man and Kilroy is lucky to have him service the rural areas. His knowledge and personality are top notch. If you are considering hiring real pros, call Kilroy and make sure Steve Peterson is the service professional you get. Forget the rest and go with the best... Steve will make sure you are a satisfied and happy repeat customer. read more

This is a review if Sensitive Solutions, a division of Killroy Pest Control. I actually find them on Angie's List. I used them back in March/April time frame. I called them and left messages to setup an estimate appointment. He never returned my call, so I called again and finally answer the phone. I've had an ant and rodent problem. The ant was $185 and the rodent was $385, included three visit. He treated the ant bait on my driveway. He was a bit secretive about it, as if he didn't want me to see what he was doing. The rodent issue was a bit tricky. He observed my house, around and crawled into my crawl space. He took care of a couple of issues. He laid out the traps and came back a few days later, there were several rats and mouse caught. He did came for more visit and told me that each visits is $65. So, I reluctantly agreed. After the three visit, he kind of did not want to come back, since no mouse/rats were caught with the traps. About three or four months later, my ants did come back. They were foraging in my trash bins. I had to take care of it myself using the MaxForce baits. They were gone within about 4 days. The rodent issue came back, so I hired Clarke's Pest Control. I find out that there were more openings, which Sensitive Solutions (Killroy) missed. Also, they found out that part of my air ducts had a big gapping hole and blowing warm air throughout my crawl space. S, guess what? The rodents made refuge in my crawl space with a lot of droppings found (in the hundreds). What I've learned through this is that most ants issue, I can take care of it with a little bit of research online. Mainly, you want to know what type of ants you're dealing with. For me, they were Argentinian Ants. I've also learned that with rodents. No pest control can take care of it with just a few visits. It takes time to catch and get rid of them. I did signed with with Clarke's Pest Control for a one year contract. At about $45/month, it's pretty darn good, since it costs about the same for similar service with Sensitive Solutions (Killroy). Lesson learned!! read more

Adding after seeing the owner's response: I haven't heard anything from Kilroy. Not sure what Owner means by "have reached out to the customer to apologize and resolve this issue. As of yet we have not heard back from them " I guess I'm still waiting for my phone to ring ---------------------------------------------------------------------------------------------------------------- I had them over to spray for spiders in the yard. They gave me a 60 day warranty (if bugs show up they'll come back for a free re-spray) 2 reasons for a single star: 1. The spiders showed up after 4-5 weeks 2. When I called they transferred me to voice mail of the tech who serviced me. No response. so much for their commitment. I'm now shopping for another read more

After finding the evidence of mice in my house (droppings and gnawed on food), I ran to my phone in panic and disgust. I was amazed at how quickly they made an appt to take care of it. Andrew was prompt and courteous, in addition to putting out bait, he checked under my house and showed me where the mice could have entered so I could prevent further invasions. All my questions were answered before he left and I never had a mouse problem again. read more

We've used Killroy several times in the past years -- for ant spraying, a termite inspection, and some other stuff. They are *great*. This week I had an ant invasion and called them up, and they were able to send out Ricky the next day (yay!). He had also helped us about a year ago. He uses "eco spray" all around the outside of the house for the ants -- it's some sort of oil that is safe for my kids/cats and smells nice, like vanilla. He did our house thoroughly and efficiently, took care of the ants and the black widows, and even removed a dead rat he found on our property (thank you Ricky --it was so kind to take care of that for us!! ugh!). Truly great customer service. Definitely will continue to use Killroy. read more

I have used Killroy services over several years at my home for rat control. Twice for rats in the attic or crawl space--successful. We have a regular monthly service for control. Dealing with Killroy has always been successful. We have had good dealings with the office also. read more

I've been using Killroy for almost 20 yrs now, Steve my technician always calls the day before to give me the heads up he'll be stopping by to spraying my property, love the personalized notes written on my invoice. Great Family owned company. read more

Rick, Ricky, Spiderman, whatever you want to call him, he's there. Rick loves what he does. He's been with Killroy for a long time and is extremely knowledgeable. A few years ago, we had a bee problem. He took care of it and as he was going around the house, he explained the bee process to me. This time around, we had a rat problem. I say HAD because now we are rat free. Same thing though. He took the time to explain everything to me and even pointed out where the rats were probably entering the house. Rick's professional but still fun. He has a spider hanging in his truck as a copilot. He's punctual, calls before he arrives and gives me a 1-2 hour window. Rick's also not sales-y or trying to scare me into extra products. In a world where everyone is trying to push their service, he's honest and trustworthy. read more

Kilroy has been taking care of our home for over 10 years and they're great. We have a dog and Cliff always calls before he comes to make sure that the day works for me and so I know not to have the dog outside. They have helped us with rodent problems,tree questions, lawn problems, I can call any time with a question or problem and they will help me solve it, even between appointments. We have used other pest control companies but no one was as friendly and accommodating. I highly recommend them!! read more

We were really impressed with the quick communication, courteousness and professionalism of Killroy. Our tech, Andrew, gave me a call before he was headed over and gave me plenty of notice so I could make sure I was home. Once he arrived, he worked efficiently while still making sure to address any other potential pest issues he identified in our new home. While he was here, he noticed a sizable wasp nest and took care of it for us. We just felt really taken care of, and that is a valuable asset for any service-oriented company. read more

My landlord contacted Killroy since they have been the go-to for what they needed. I have been in my appartment for 11 years and all of the sudden I have what sounds like rats in the attic. Killroy was to come out at 8am Monday. I waited and finally called and they guy, Andrew, forgot. He finally came out, and set up traps just around my attic opening instead of climbing up inside and used walnuts for bait. He left and I was LATE FOR WORK. He was set to come out a week later and called me Friday and asked me when our appointment was because he forgot. I told him Tuesday 8am sharp. He showed up this time on-time. Climbed up his ladder, used a flashlight and said that the traps didn't catch anything and that he will seal up a vent he thought they were coming in. I was also expecting him to bring in a bag to haul what the traps killed to put them in. He never came back. I went to OSH and bought material and sealed it myself. I called my landlord and told them he never came back. They contacted Killroy and it looks as if they had Veteran's day off so I heard back on Wednesday. He said that he was real busy all week and won't be able to come out until this Tuesday. I said that was good and that I will see him 8am sharp. Guess what.....he didn't show up or call. This guy has a lack of communication, doesn't keep track of appointments and is just lazy. So now, I still have a critter running around up there hoping it doesn't chew through an opening to get in to my house since I may have trapped it up there. All the noise it is creating is driving my cats crazy and that drives me crazy. They run around staring at the ceiling tracking this thing. And they guy left a bunch of empty traps. He didn't even have booties to put on his nasty boots when he walked in my house. It is all just a mess. Don't contact these people!!! read more

This company reached out to me after they saw this review. I guess Richard had been "super busy". They did come out and sprayed my yard, which seemed to help with the amount of creepy crawlies in my yard. However, I have not had them back. read more

Cliff is a great pest control! Man he takes care of all my problems and knows a lot, I recommend Killroy and Cliff if you need it. He is great! No more Buss!!! read more

They honored their 60 day guarantee and came out to spray part of the house a second time for free (I specifically asked that only part of the house be sprayed). The second spraying was scheduled quickly and went much smoother than the first. read more

After my original review, I was contacted by the owner who apologized for the oversight. I'm all about second chances, so I gave it a try. I scheduled an appointment and the technician, Steve showed up exactly on time, explained everything thoroughly and did a great job. I'm glad I gave them another chance. read more

Great company with a helpful customer service. Unfortunately, they could not help me, but the were able to refer me to another company who could. I appreciated the help! Thanks! read more

I've used Kilroy for 10+ years, but Ricky is the best! He's so enthusiastic about his job. He gets in and out quickly all while doing an excellent job. I love that I don't need to sign a contract! Staying with Kilroy and Ricky!! read more

Steve is the super man of spider removal. My new home was infested with black widows and various spiders inside and out of my house. I called Steve came assets the house and immediately stated remove the pest.. FYI.. my wife wasn't moving inside the house until the infestation was clear .... THANKS STEVE read more

Professional, courteous, and easy to get an appointment. They get rid of all the bugs!

Danny is awesome!!! He came out to spray for the first time since we have recently found cockroaches in our yard and a few in our kitchen. Jesus help us..... Danny was super informative and helpful. He sprayed everywhere and since then we have found dead roaches everywhere outside. Haven't seen any inside our house. Thank god the red roaches don't infest houses. Awesome service and great staff. read more

Took care of our gophers on my lawn. Follow up was good. Arrives on time and and took care of us.

Love having Kilroy as our pest control company. We've had the pleasure of having Kenneth as our technician. Very kind, professional and caring man! He services our home in San Leandro for quarterly service. They are affordable and I have yet to call them for a "re-treat" service. The bugs stay away! read more

Kenneth from Killroy Pest Control is awesome! Kenneth is extremely professional and knowledgeable. I was having severe rat infestation in my attic. And I called Killroy Pest Control. Kenneth came over and did an amazing job! inspected my attic and setup traps which actually caught this very smart rat which has been eluding the traps! Way to Go Kenneth from Killroy!! Happy Holidays and Merry Christmas. As a precaution I have setup several motion-detection night-vision camera's in my attic to make sure the rats don't return. read more

This review is for Cliff Paige. He has been coming to my home for 6 years. Always efficient, prompt, and with a smile. He is very reliable. I'm very comfortable with Cliff entering my home, even with my children roaming around. He is also careful of my pet, ensuring that my dog comes into the house when he is spraying. read more

Great company and a fantastic person named Daniel Corry that has been serving us for 15+ years. Daniel knows more about pest control that anyone I know and brings lot of energy to his work. Love working with Killroy and Daniel. read more

I called for service on a weekday, was told that I would receive a call. By the afternoon I had not heard so I go another call and was told I would get a call. Now it is the next day and they still have not called, found another service that will come out today to look at my problem. So much for local company theory. read more

We have been a customer of Killroy for 7 years for quarterly pest control. They are always courteous, on time and do an excellent job. Just recently we refinanced our home to a VA loan which required a Termite inspection and we needed work done. Killroy sent Michael Flowers to us and he did an excellent job on the inspection. The repairs and treatment seemed overwhelming but he was very helpful in explaining to us what needed to be done. We were able to contact him directly with questions throughout the process and we passed the inspection no problem. I highly recommend Killroy for both pest control and termite problems. Thanks Killroy and thanks Michael Flowers for all your help! read more

We have used Killroy Pest Control for the past 5 years, and they are truly the best in this business!! Daniel Corey was our regular technician and he is great! So courteous, friendly and extremely knowledgeable. Daniel was always so helpful and explained any treatments and always accommodated my schedule. Thanks Daniel, you're a class act!!! We recently moved and had Ricky the Spiderman treat our new place and he was fantastic too! This company never disappoints, great, friendly, professional technicians that do excellent work. Pest problems always solved, what more can I say... Thanks Killroy!!! read more