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    Kilometers

    4.1 (23 reviews)

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    9 years ago

    Had a warranty issue and no follow up from owner. He blamed the sales rep. I called the company and 3 days later I had new shoes

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    Ask the Community - Kilometers

    Review Highlights - Kilometers

    One year later, I still LOVE my On's and I absolutely love bringing people in to meet Marc and get fitted for shoes.

    Mentioned in 5 reviews

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    Ridgefield Bicycle Company - Kids Duathalon 6/8/14

    Ridgefield Bicycle Company

    4.3(15 reviews)
    2.2 mi
    $$

    Have had a very positive experience at this bike shop on a number of occasions…read more Whether it was a full service/overhaul on my Specialized road bike a few years ago, shopping for a new bike for my younger daughter earlier this year, purchasing accessories and a new bicycle pump, or just now getting a new tire and inner tube for my older daughter's bike, I've always felt well taken care of at a fair price. Staff is friendly and knowledgeable; turn around time for repairs is reasonable.

    Good work, professional staff. I live in Bethel, and couldn't get what I needed from the shop…read morethere, which has since closed. (It was hard to get their attention if your bike wasn't expensive carbon.) My kids live in Ridgefield half the time, so I started using Ridgefield Bicycle Company instead. There's now a new shop in Bethel, and it looks more promising than the old one for those of us who aren't triathletes with big budgets, and I've also started doing more of my own wrenching -- but I'll continuing giving some of my business to Ridgefield. They're a great shop, they know what they're doing, and they stock all kinds of stuff. Tony, in particular, has gone above and beyond the call of duty in helping us out, whether it was to get me a 650b wheel before a big ride day, or taking the time to explain things to my 12-year-old who was doing his first teardown/restoration of an old steel kids' road bike.

    Photos
    Ridgefield Bicycle Company - Giant TCR demo day

    Giant TCR demo day

    Ridgefield Bicycle Company - Specialized BG bike FIT

    Specialized BG bike FIT

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    Dr. Mike on his Pivot

    Velotooler - Velotooler team

    Velotooler

    3.3(9 reviews)
    29.7 mi
    $$

    I stumbled upon this company by some sort of search engine hijinks...I had typed in "Velofix" and…read morethe first entry to pop up on Google was "Velotooler" and the spelling was similar enough that I clicked on it carelessly while doing something else, and then I stupidly assumed that Velofix must have renamed itself. Boy, what a mistake that was. The website looks good, there is a nationwide map showing where the mechanics are available, and I found one within 15 minutes of the suburb of Boston where I live. I was pleasantly surprised to find that as per website, said mechanic was available within just 3 days (Velofix has much longer wait times, can be 1-2 weeks on average) and the service (tune up of an e-bike) was actually $30 cheaper than what Velofix wanted. Wonderful! Or so I thought. Alas, that's about where the "wonderful" part ends. First off, the damned website is glitchy as all hell---after I create an account and submit all my details (address and CC info), I hit the "Pay" button...and nothing happens. So I double-check that all my adblocking browser extensions are turned off, reload the website, and do everything all over again. Same result. Over and over again. I even try using a different browser (Chrome) and again, no luck. So I hit the "Chat" button to get help from Velotooler. Got a live person after about 30 minutes, during which time I had left my computer, so we proceeded to play chat-tag for a couple rounds. She later sent me an email follow up the next day: said sorry, but I needed to first use their "Add payment" link on my account before placing the order. Which I did, but the same thing happened...screwy website took all my info, then on the last page where there was a final "Add payment" button, again nothing happened upon clicking. At this point, Velotooler's "help" person who had been helping me simply ghosted. Now mind you, I had been totally civil and polite the whole time, never cursing, blaming her for the problem, or personalizing it. Lo and behold, I suddenly had an idea...why not try the god awful Microsoft Edge browser! And so I did, for the perhaps second time since it was foisted upon my PC. And praise da good lawdy lawd, it finally worked...payment info was finally accepted, and the work order finally went through---just "pending confirmation" from the mechanic. Problem is, a full 24 hours later, my requested appointment date/time had still not been "confirmed" by the mechanic. I sent a further chat request for help. No response, not even an acknowledgement of receipt. Another half day later, I get an email notification from Velotooler that my appointment had been cancelled and that my credit card would be refunded. With zero explanation, apology, and or any actual human response from any Velotooler support staff. Ergo, it's clear to me that Velotooler is just not ready for prime time yet. They are obviously a half-baked amateur operation, probably understaffed and underpaid, and the staff clearly under-trained. And the website designer should get a good hard kick in the ass right out the door. I'm going back to Velofix, even if I have to wait a whole week for the next available appointment and pay a little extra dough. The only reason I am giving them 2 stars instead of 1 is that they did issue a prompt refund (will have to check my credit card to make sure it does go through, my confidence in these people is pretty low as you can imagine).

    These guys do an excellent job of screening for top-notch mechanics. Their prices are fair and the…read moreservice is fast and friendly. All their mechanics are insured and licensed which is important.

    Photos
    Velotooler - Amos hard at work in Rhode Island

    Amos hard at work in Rhode Island

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    Melvin Caesar Belli, working in Mill Valley, CA

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    Bernard, Velotooler mechanic in Leesburg, VA

    Kilometers - sportgoods - Updated May 2026

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