The best place in the bay for a jewelry shopping experience. Came here ring shopping with my now…read morefiancé for an engagement ring. Was educated on all the options and left knowing what we wanted. The team at the Campbell location is very welcoming and knowledgeable. They have a nice outdoor area to view jewelry with outside/natural lighting. Highly recommend to meet with Eliana, our main sales rep. We also had a session with Aaron who was also great. I'm sure anyone there is also very good too.

I was gifted two london blue topaz gems and was referred by a friend to Geoffrey's for custom…read moredesign. Jillian helped me through the process and it was the best jeweley-buying experience I've ever had! Excellent customer service and the final piece turned out spectacular! Definitely 100% recommend for any sort of custom design work.

A few months ago my boyfriend and I started looking for engagement rings. I really wanted an old…read moreTiffany's setting that I had seen many years ago, but I couldn't find anyone selling a ring like that. I didn't want to compromise so I knew I needed it custom made. I researched online and saw that Willow Glen Diamond Company made custom rings, so we casually stopped in to talk to them. Tina (she is so sweet!) talked to us about what we wanted and then introduced us to Terri who sat down with us to educate us about ring shopping. We were amazed by her knowledge and honesty. She was clearly not pushing a sale. It was obvious that she wanted to help us regardless of whether we bought from her. We had intended to "interview" several different stores before making a choice, but after we walked out the door my boyfriend said exactly what I was thinking, "we aren't going to look anywhere else, this is the place and I trust Terri." Our trust (and even friendship!) continued to grow with Terri and we picked out diamonds and designed the ring. I have never seen a ring more stunning in my life. It turned out even better than I imagined. I thought a custom ring would come close to what I wanted but this exceeded what I was even dreaming of. I don't know how that's possible but I'm in love with my ring and so grateful that I found WGDC. Thank you so much, Terri and team, for making this ring come to life!

Willow Glen Diamond Co has been outstanding since day one. Always very kind - efficient - and super…read moreknowledgeable. I DRENCHED my ring in super glue and it has tiny diamonds on the band - they were able to clean it for me perfectly despite it possibly neededing extensive repairs. Thank you WGD Team!

Billy and TQ are the best in the business around here! They are friendly, helpful and super…read moreknowledgeable. I brought in a heart moissanite looking to set it as a pendant. Prior to coming here, I tried to do some research at home on different types of settings to no luck. Billy immediately pulls up many samples and gave me an explanation of what each settings would look like. After about 10 mins, we settled on a details and I opted to skip out on the chain until the pendant was completed. When it came time to pickup, TQ helped me decide on some chains that would compliment the pendant and I absolutely fell in love with it. We opted for the cuban link vs the rope chain. The piece is absolutely beautiful and my family was in awe of its beauty. I wanted to thank both Billy and TQ for making this a memorable and seamless experience. You know who we'll be going to when we're looking for our next piece of jewelry!

Shoppers Beware - I made (5) transactions with Billy and thought everything was good. I bought a…read morependant and chain from his store, repaired a bracelet, bought a grill with 12 teeth, and got a custom pendant made. The custom pendant came out nice but customer service and quality is lacking. I gave him a gold necklace to melt down and a jade piece, he quoted a price, middle of transaction he requoted and increased price by $850 due to a mistake his "factory" made. Whatever, I paid it. I wore this piece 5 times within (3) years (yes, I literally went through my selfies and counted). This is not my everyday chain/pendant and it's heavy so I hardly ever wear it. The clasp broke while I was literally holding it. Like it was Saltered fixed together instead of having a pin where the pendant can move freely. He tried to charge me to fix it for wear and tear but I pushed back based on it being a workmanship issue because regardless of how much time passed I barely wore it so there's no excuse. He even said out of his own mouth how good the pendant looked! And I said yeah because I never wear it. After back and forth he agreed to fix it at $0 cost but you can tell we were both frustrated while talking through it. I don't live in the Bay anymore so I had my stepdad pick it up. The pendant came back with (2) chips on it and a purple ink like someone literally drew on it. Photos attached. He said it wasn't like that when he gave it to my dad but the picture from my dad is right after he picked it up. I texted Billy at 330ish telling him my dad was on the way. My dad sent me a picture as soon as he got to the car from picking it up at 4ish. I didn't notice the ink in the picture because 1. I thought it was on the bag and 2. I was hyper focused on the scratch/chip near the clasp. I seen it in person which is now over a month later from getting picked up because like I mentioned I don't live in the Bay anymore. He tried to tell me he didn't give it to us like that. LOL cmon man what +65 year old man walking around with a purple marker and marking up their daughter's jewelry after driving to SJ from SFO to pick it up. Make it make sense. Whatever this is it doesn't come off easy. And the way they colored in the circle on the pendant you can tell this was intentional. My mom warned me and felt some type of way about me doing business with him. She just never trusted it. From me giving him gold to melt down, letting him repair my bracelet (which my mom swears does not look like the same gold), his prices, and even going back to him to repair the pendant. I should've listened. Find a jeweler you can trust. I would never recommend or spend $ with this company again no matter how nice the pieces look. Customer service and integrity means more to me. FYI He's in a different location now where there are a lot of other jewelers. I recommend shopping around! Prior to this incident w/ my custom piece I went to Billy to purchase a clasps for my everyday chain and he tried to charge an outrageous price like +$100 dollars. I went next door and got one for $40.

This gentleman KenTu is so kind and very knowledgeable! Absolutely no pressure…read moreAnd great merchandise!! I drove all the way from Concord from a recommendation !!

I was looking for a jade bangle and this mall has several jewelers next to each other but I got…read morereally great service from this store! All the other stores were kinda rude lol. I was looking for a bangle with some lavender and they had a great selection and they looked through most of their supply for what I want lol. They also gave me a great deal! Everyone was super friendly in this store and I'm definitely going to be making future purchases here :)

Got my bracelet fixed here in less than 15 minutes! It was a simple fix, as one of the bracelet…read moreloop had a small opening. The lady in the glasses helped me out and she had red nails with flowers. Don't know her name but she was nice and service was quick despite it being Memorial Day. I can't believe I waited months to get it fixed when I could have went here. Thanks Thanh Tin!

Came in to look for jade bangles and did not like how I was approached and constantly asked how I…read morewas going to pay for the jewelry. I didn't even make a decision yet and was already told if you're okay with the price we can keep looking. I agreed the price was fine. And after looking at a couple of pieces. She kept asking how I will pay. I said card. Then she kept asking again how am I going to pay. Said card again and then the owner came to ask the same question. And when I said card, he said oh you don't have cash? No Sorry I don't feel safe carrying a lot of cash on me. So I like to make purchases with my card. But my question is why am I being asked so many times about how I'm going to pay when I haven't even made a decision on what I wanted. I felt very uncomfortable and rushed. I didn't enjoy the process of it all.

Super friendly, explained the process of buying my jewelry and why. Love the family operated…read morebusiness and the dog topped it off. Dropped off a few rings to repair and resize while I was there. Definitely would recommend

Forever My Jeweler (And Yours, Too!)…read more Forever Diamonds & More has been my go-to jeweler for the past 4-5 years, and I wouldn't trust my jewelry with anyone else. Owned by the wonderful husband-and-wife team Jonathan and Megan, this shop is always warm, welcoming, and truly professional. Jonathan's craftsmanship is outstanding -- every repair has been flawless, solid, and beautifully done -- and their pricing is refreshingly reasonable. They also stand behind their work, which speaks volumes about their integrity, though I've never needed to test that guarantee because everything has been perfect the first time. Whether you need a repair, watch service, or are looking for a new gem to add to your collection, Jonathan and Megan will take great care of you and make sure you leave happy. Highly, highly recommend!

We visited several small, family-owned jewelers while designing our dream engagement ring, and…read morealthough we ultimately chose to work with another jeweler, we wanted to share our experience here as well. We appreciated the help we received from Elena and Darya who were kind and pleasant to work with. However, our interaction with Fanya was off putting and left us feeling uncomfortable. During our visit, she spoke very confidently about the history of mining diamonds in a way that did not align with well-documented historical information we are privy to. The conversation felt dismissive of a serious subject and it made it difficult for us to feel confident moving forward with such an important purchase. When choosing a jeweler for something as meaningful as an engagement ring, trust and transparency matter a lot. While we respect that others may have different experiences, this interaction ultimately led us to continue our search elsewhere. Especially after noticing many of their negative reviews revolved around the owners daughter, this was concerning to us. We wish the business the best, but wanted to share our honest experience for others who are doing the same research we were.

We had an amazing experience here with our first time designing a custom ring! Darya and Misha were…read moreincredibly accommodating and helpful while we worked through 4-5 CADs and two wax models before finalizing, then the ring was ready for us to pickup within a couple weeks. We love the final piece and would highly recommend Vardy's! Thank you!!