Absolutely the worst customer service. Came in for pricing…read moreon rings. Wanted to see different designs. The guy that "helped" me was so rude. I told him what I was looking for and that I was looking for design and price options before deciding on buying. I also made it very clear that I was only looking for ideas and I'd need to bring my engagement ring in to see what would match with it. And if I decided to buy, I would come back at a later time. He was desperate for me to buy any ring, even if I didn't like it. He kept pushing me very aggressively and rudely. His responses to me throughout the visit.... "Who cares [about wanting to bring my engagement ring in], just buy this ring", "you should just get this one right now", "just get this one", "can you go get your other ring right now?", "how far do you live, go get your ring", "when can you come back?", "tomorrow? Monday? Tuesday?".... and more. It was an awful experience. I spent my money elsewhere, where I was treated with respect and not forced to buy something I didn't want. Very shady business practices.

Always friendly helpful and reasonable prices. Family owned. Just brought my daughter in to buy a…read morenew ring. She was very happy with her choice and service

After the stress of a long-distance move comes the challenge of replacing every trusted…read moreprofessional you left behind: car mechanic, dentist, physician, hair salon -- and jeweler! Sure enough, after moving to to this area I managed to find all the wrong doctors, the wrong auto mechanics, the wrong veterinarian and even the wrong vacuum repair shop! One of the things I was unprepared for, having moved from the OC area prior to the pandemic, was how expensive any/all jewelry repairs are in the AV. After having some work done about a year ago at a shop that charged me the entire value of an antique ring to re-tip the prongs and resize the band, I had resigned myself to the fact that I would have to drive back to Orange County to avoid being completely ripped off. The way I ended up stumbling across European Watch and Jewelry Service is that i had stopped into three AV-area jewelers to inquire about sizing a hinged bracelet. I was incorrectly advised at a shop in Quartz Hill owned by a couple with more than 40 years in the trade that the bracelet was not sizeable because it was hollow and another place suggested I cut the bottom half off and convert it to a bolo bracelet. European Watch and Jewelry Service was my third stop. Unlike the others, Stefan correctly identified that the construction was solid (could be resized) and that the stones were prong set (wouldn't fall out). Sizing a bracelet, unlike sizing a ring, is nevertheless an uncommon repair. So the fact that this shop could resize the bracelet where others said it was impossible speaks to a level of experience not commonly found in the AV. Stefan is a European-trained jeweler, who has now serviced about five watches my spouse and I own from modern (quartz) to vintage (mechanical). The prices were within reason, which allowed me to bring in still more items that need work. In addition to service/repair, there is a selection of fine jewelry and watches. I believe in supporting local businesses. After years of letting broken pieces gather dust because I didn't have an area jeweler or watch repairman, I am finally able to enjoy them again. I couldn't be happier to have at long last found "my jeweler" in the AV!

Staff.is knowledgeable and helpful. The member I worked with didn't try to direct me towards the…read morewrist watches he had in the shop.

I've shopped here for years since I was a teen but won't be returning. I recently bought a silver…read morechain as a birthday gift for someone. While paying for the chain I was told that I can return the chain for any reason within 7 days if I had the receipt. The chain I bought ended up being too short so I called the next day to not only see about returning the chain, but to also see if they can order one for me in a longer size. The girl who answered the phone began telling me that I can't return the chain and when I explained I was told I had seven days to return it she would cut me off and tell me that's wrong. She also completely ignored me when I asked about ordering a longer chain and stopped listening to anything I had to say only repeating that I can't return anything. Because of this I'm not buying from this place anymore and I'd advise everyone to be careful when it comes to their return policy because apparently it varies depending on who you're talking to. Never again. It was a much better experience back when the original owner was always there...

Jewelry is nice but employees are rude and always give bad looks. I was looking at rings and they…read morestare at me thinking i'm gonna break the glass and take one. Overall they're not helpful they need better workers

I am happy because he was able to fix my Michael Kors watches. I went to another jeweler who…read morecouldn't fix my watch because he said it was broken. But I came here and he said it works just fine and he put the battery. I'll keep coming back.

Didn't give me back any links and gave me a hard time on screws saying it was going to take an…read moreextra day. I came back the next day and still had to wait and hour. Went back home only to see that my watch was missing a piece and the end. Don't even want to go back anymore sucks because I use to like to go here just make sure you have everything before you leave

We took in a wall clock for a new movement/hands and they did a great job. It's a small family…read morebusiness who do things right. Very friendly and accommodating. Would highly recommend.

He is very knowledgeable when it comes to clocks and watches and very helpful! He took care of of…read moremy needs in an Honest and trustworthy manner! I would recommend him for your needs!

I went in for a birthday present. I bought a rope chain from them at a good price. I went to other…read moreplaces and they didn't match up to what I wanted. Trust me this place will get you what you are looking for. I'm going to have them do a custom pendant for me soon. Thanks again!

Initially I was driving by 17th east and I saw the street sign that said "cash 4 gold" so I took a…read morequick detour and got my ring appraised. Great humble people with a lot of knowledge. I ended up selling the ring and also got another ring resized and they did it the same day. I am content with the service. highly recommended.

Brought in my grandmother's wedding ring that she gave me in for resizing. The process was super…read moreeasy. I also brought in a ring to see if they would buy it. They gave me store credit for it which was enough to pay for the resize and 3 pairs of earrings from the store. The resizing took a week and it fits perfect and looks beautiful.

I've taken several pieces of jewelry to get resized or repaired. Always very satisfied with the…read morework and prices are reasonable. Highly recommended!