I do wanna absolutely recommend this place if you need a loan or even purchase golden silver the…read moreemployees are great. I've been doing business with this pawnshop for 15 years. At the top of my head, I'm not sure how much they charge to loan you money, but I know it's lower than any other place out here in Palmdale . The only thing I do not recommend is for you to go sell your gold right there if you're in need of cash shit sell your gold on Facebook or other platforms. I tried selling 14 karat gold diamond ring that weighs 10 g of 14 karat gold and they only wanted to give me 350 bucks. If you do the math that is roughly around $35 per gram. I questioned the employee and I said are you sure please do the math again and he said yes that's pennyweight. If you ask me in this area they're definitely taking advantage of people unless the dude didn't do his calculations correct

Worst experience ever. Guys move slower than snails. You'll be in line for an hour before talking…read moreto someone about an item. Don't bother coming you're just going to wait in line and leave without speaking to anyone

I've shopped here for years since I was a teen but won't be returning. I recently bought a silver…read morechain as a birthday gift for someone. While paying for the chain I was told that I can return the chain for any reason within 7 days if I had the receipt. The chain I bought ended up being too short so I called the next day to not only see about returning the chain, but to also see if they can order one for me in a longer size. The girl who answered the phone began telling me that I can't return the chain and when I explained I was told I had seven days to return it she would cut me off and tell me that's wrong. She also completely ignored me when I asked about ordering a longer chain and stopped listening to anything I had to say only repeating that I can't return anything. Because of this I'm not buying from this place anymore and I'd advise everyone to be careful when it comes to their return policy because apparently it varies depending on who you're talking to. Never again. It was a much better experience back when the original owner was always there...

Jewelry is nice but employees are rude and always give bad looks. I was looking at rings and they…read morestare at me thinking i'm gonna break the glass and take one. Overall they're not helpful they need better workers

The best place to get a bond. Honest fast. Has helped a few of our friends and clients.read more

This place doesn't even deserve a star Couldn't even be…read morefair with todays gold price They are just trying to rob you nicely Don't ever come here but go to RICKS PAWN SHOP In Lancaster they got you on the todays gold price very professional people work there

I came in today and was treated in a professional way and Mike was very thorough and honest…read more Will definitely come to do business here again

Dear Store Manager / Customer Service Team,…read more I am writing this review due to a situation I found to be highly inappropriate and unprofessional. During my husbands visit the store associate made a comment directly to a customer stating that they "smelled." This remark was made openly and caused visible embarrassment and discomfort. Such a comment is unacceptable in any customer-facing environment and does not align with basic standards of respect or professionalism. This incident was especially concerning because it followed other prior interactions with the same associate that were similarly rude in tone and dismissive in manner. On multiple occasions, the associate displayed a lack of courtesy and professionalism toward customers, creating an unwelcoming atmosphere in the store. I believe customers should feel respected and comfortable while shopping, and this behavior falls far short of that expectation. I hope this matter is taken seriously and addressed.

Diamond & Jewelry Gallery is easily the premier jewelry store in Studio City. For anyone searching…read morefor high-quality service and custom jewelry design in the San Fernando Valley, this place is an absolute must-visit. My wife and I have purchased multiple pieces from John and Sibelle over the years and have never been disappointed. They guided us through the process of selecting our engagement ring and wedding bands, and we've since returned for several unique pieces at their holiday auctions. Most recently, they helped me design a beautiful custom necklace to celebrate the birth of our daughter. John and Sibelle treat every customer like family, and that personal touch is rare to find. As long as we are in the Studio City area, Diamond & Jewelry Gallery will be our only stop for fine jewelry.

20 years ago we bought our wedding rings from the Diamond and jewelry gallery. Ever since then…read moreevery precious piece of jewelry was purchased from John at the Diamond jewelry gallery. They always service our rings with a smile and are very friendly. The service there is excellent. The quality is excellent, and the selection is amazing. I highly recommend!

Good service in Irvine location They are profesional & they…read morehelp you Excellent customer service

I recently visited AAA Family Gems to sell some jewelry inherited from my mother-in-law. Not only…read moredid Trey and Tony give me a better offer than another jeweler, but they were tremendously more professional as well. Their attention to detail and transparency in the process were especially impressive. I will be returning to this true family business!

I bought the Last California Legal Glock in So Ca there. I will say I knew more about firearms than…read moreany staff but I was on a mission and found it. GREAT staff, fun staff and YES I TESTED THEM! The sales woman was cute, knowledgeable and fun but some dude took the sale over. I got pissed at first until she came back and explained she could not do LEOSA sales. I made her stay with us throughout. There is no commission there

This place is honestly just strange... From the moment we walked in, the experience felt awkward…read moreand unwelcoming. No one greeted us, acknowledged us, or even seemed to notice we were there. If it is your first time visiting, good luck. You will just be standing around confused because no one tells you that you are supposed to sign in at a kiosk that is tucked away with no signage whatsoever. Like other reviewers have mentioned, we stood around for at least 30 minutes. We made eye contact with multiple employees, and not a single one said something as simple as, "we will be with you shortly." That is basic customer service. One employee was completely focused on making a gun sale and acted like nothing else in the store mattered. A female employee was helping a male customer while carrying on side conversations, clearly in no rush to acknowledge anyone else. Overall, the staff made us feel invisible and unwelcome. I would never return to this place or recommend it to anyone. It is disappointing that management or ownership does not seem to prioritize training or customer service. If this is what is allowed to happen on the floor, it reflects very poorly on the people running the store. Huge letdown.

Michael was great to work with. He quickly replied to my inquiry and questions. He gave me some…read moreinsight and attention to detail. I would recommend a local business and almost surely return in the future.

The guy working was super helpful and informative. It was my first time there and it was a great…read moreexperience! Thank you!