John M with Kinetico was very kind and helpful. Thank you for helping me clarify my water treatment options

Service was scheduled quickly. Technician was spot on time. He provided an inservice and complete explanation of the system. Out in less than an hour. Terrific customer service read more

Great system. Minimal maintenance. Great service staff. No electricity needed for their systems. Uses minimal salt in the softener. The reverse osmosis water system provides clear toxic-free water. read more

Worst water system and employees out there! Hired them to rebuild my soft water system and install a system to take to take the sulfur smell out of my water. The appointment was two weeks out, and when the man finally showed up, he looked at the system and said, "I can't do this today, I have too many other jobs. You will have to wait!" I already waited two weeks! The man was extremely rude, not caring at all, and I would never ever use them or recommend them to anybody. Called the company to complain about this rude employee and see what they were going to do about installing my water system, and they completely stood behind the rude employee and told me what a great installer he was. Wrong! Got another company to do it for half what Kinetico charged. read more

The technicIan showed up when he was suppose to, did an outstanding job getting my new system up and running. He went up and above in his duty. He had problems with getting the water turned off from the meter And had to contact the town public works department. He helped the town with accessing the water meter. I recommend Kinetico advance water system for any of your water needs. read more

Have been with Kinetico for 11 years and recently had to have some regular wear and tear service completed. Austin responded to the service call and I must sing his praises as I found him to be personable, professional and a great representative of the company. He completed the service without delay and was immaculate in performing the repairs. Hats off to Austin for a job very well done. I've found the company to be responsive, capable and reliable during our time with them. Danny Shell Emerald Isle NC 28594 read more

Thank you Kinetico for not only providing a quality product but for incredible customer service. I am blown away with the consistent VIP-like customer service that we receive every single time from Kinetico. A year ago we had the system placed when we moved into a rented home. At that time, Kinetico's Alex, came and spent over 2 hours not only discussing the water system, but talking to me like a new neighbor in the area. Alex recommended places to eat, parks, different locations of good dentists, festivals, etc. This was one of my first experiences with the people in town and it was much appreciated! I know Alex's job is to sell, however, he took the time to welcome us. No other salesperson had taken the extra time once the sale was final up North. My husband and I even saw him at the grocery store a month ago he remembered us and was so friendly. After the hurricane, I know everyone's water was affected. We evacuated and came back a week later. When we came back, our water was salty and carbonated. We called Kinetico and they said they would send someone within the next couple of days. We couldn't use the water at all. I had called the next day and asked if someone could please come by today. One of the service employees, Jason, went out of his even though he had 60 service stops that day, came out to our house and looked at our system. He was incredibly friendly and gave amazing customer service. The pipe was clogged and Jason helped my husband fix the problem. The water issue was solved. I was amazed how they go the extra mile for their customers, even when they have been working non-stop in the aftermath of a natural disaster. A big thank you to the kind and dedicated people at Kinetico :) read more

Great filters for house and under sink. Got my systems a few months ago. I love drinking plain water now. Bathing is so much more pleasant. Hands feel cleaner when you wash them. Professional and timely service. Kinetico Advanced Water Systems was asked to address something the day after install and they did, no problem. I look forward to the quarterly optional service to check salt levels and check filters. read more

After having many appointments with other water treatment companies and getting hardware and install prices around $10k and getting promised things like free detergent, food, and travel when all I wanted was clean affordable water treatment. I took an appointment with my local Kinetico sales representative Miss Pam. Miss Pam listened to me and gave me the facts and prices without trying to up sale me. The Kinetico system is a non powered salt based water softener system that has multiple products that you can add depending on your incoming water. The price was a quarter of all the rest of my quotes for my whole home system and the water treatment is wonderful. I get that we take for granted that we should be getting clean and safe water from our government but after all the test that were done by multiple companies the fact is that in home water treatment should be a must for all homes. Taking calcium and chemicals from my water has made my skin feel amazing after showers and no joke my water smells and tastes sooo much better. I really had no clue how yuck the water coming from the city was until I got this Kinetico water treatment system. I'm not paid by Kinetico and I don't owe them a damn thing but so far I highly recommend this company. Works as advertised and not overly expensive. Call Miss Pam 1(252)269-3335 in the Jacksonville / Wilmington NC area or Google your local Kinetico dealer and set up a water testing and quote. read more

Kinetico Advanced Water Systems - My Kinetico system in my laundry room - Water Purification Services Near Me - Newport, North Carolina

We have had our Kinetico system for at least five years. Never a problem with it and whenever we have had questions about it (like first time changing filter) staff were helpful and responsive. Major factor we considered in purchase was that it was mechanical, not electric, and never has to be reset. Uses salt and regenerates only as needed. Very easy to maintain. Highly recommend! read more

We have had excellent service since we've bought our home. We took over the rental contract which was seamless. They are always great about checking our softener and filter--and if we need them before our scheduled time, they are prompt about coming out. Their customer service is fantastic! read more

I'm not sure where Mark S. went but it wasn't to Kinetico Water Systems. We have been customers for a number of years and have nothing but glowing things to say. They not only honor Kinetico Corporate warranty, they also offer their own warranty. If all of this isn't enough, we were going to purchase our carbon filter system and they advised us to rent it instead because every six months it would need to be replaced and they would not only take care of that but anything else that went wrong. They have gone above and beyond. Whenever we need something, all we have to do is call. They are friendly and out the next day. If we call in the morning, they are out that day. So, I would ignore Mark S. who seems to have sour grapes about a number of companies and give them a try. You won't be sorry!!!! read more

We've been customers for 14 yrs and been extremely satisfied with Kinetico's service and the water quality in our home.