Great customer service! Kind and caring people who have been in business for a very long time! Thank you for your kind service!

STAY AWAY FROM THIS PLACE!! I bought my wife a $1500 necklace for her birthday and she hated it... tried to return it THE VERY NEXT DAY completely unworn! It didn't even fit her. They REFUSED a refund for us. Called two other jewelers stores and found out sales and Kay's BOTH offer full refunds within 30 days if the person doesnt like it. My wife couldn't find ANYTHING she liked this store OR online, Add to this that when I BOUGHT the necklace, the sales lady told me if she hadn't worn it out I could return it FOR A REFUND. Bunch of liars and scammers!! Now we're stuck with a $1500 necklace she will never wear! I wil NEVER return here or recommend them to ANYONE. VERY ANGRY!!!! We're currently contemplating suing them as well. read more

The staff here was amazing! Everyone was so nice, and weren't pushy at all. We have been browsing for wedding bands casually, and the men and women here walked us through different options, and helped us pick the rings that were comfortable for each of us. read more

Very unprofessional and rude. Came in to receive battery replacement for my watches & one of the male workers told me he wouldn't accept card so I stated I could recieve cash and he responded he wouldn't wait on me & if he did every 10 minutes and day he'd charge me more and more. 110$,120$. There was no humor in his tone. Absolutely disgusting how rude and impolite. I'm unsure why others received positive service and I did not but such an unwelcoming experience. read more

It's the 5 day wait for a 30 minute task for me. I called to see if they had a jeweler available to solder my engagement ring to my band on a Friday at 11am. They said yes and should be done by Tuesday because of the cleaning and such. That is absolutely ridiculous. I know for a fact the actual labor to do this is minimal and so is the cleaning. I called Nasr Jewelers around the corner and they said if I was there before 1pm they could complete within 45 minutes. Now that's someone who respects your time, has a real jeweler in the building, and doesn't inflate processes. John at Nasr was so personable and friendly too. It's a no for for me on Sams for anything in the future. read more

I brought in a 100-yr old, platinum, engagement ring, which needed repair on the band. They were able to assess and provide a quote for the repair on the spot, which was much less than I was expecting. They observed wear on the prongs that held the main diamond in place, and recommended fixing those as well. We were a little hesitant to move forward with fixing the unstable prongs, because the original design is extremely intricate. We did not want to risk losing the vintage character, but the professional at Sam's assured us that they would pay close attention to detail of the original design. With that said, we went for it. I picked up the ring after about a little more than a week, and it is flawless! The crack on the band was seamlessly repaired, without the slightest sign that it was ever broken. And the prongs....the ones we were so worried about...are flawless! They brought a 100-yr old ring back to life, without losing its character! Highly recommended and we will definitely be back. read more

We can't express in words how truly awesome this store is. We have been purchasing jewelry and watches from Sam and Seema for nearly 10 years. They treat you like family and never disappoint. We just recently drove all the way from Austin, Texas to have my anniversary ring repaired. When Sam found out that we only drove in to drop off the ring, he went above and beyond to have it fixed the next day. (We dropped it off around 7 pm.) I had spotted a ring that I liked when dropping my ring off, but I wasn't sure if we should buy it. When we went to pick up my repaired ring, I found out that apparently my husband talked to Seema about it. Seema had it set aside and I got a lovely surprise. Needless to say, this will most likely be our jeweler for the long haul!! read more

The jeweler wouldn't help me and my family because I'm assuming she thought we didn't have any money she didn't even give us an option to browse around. She starred us down until the second we drove off. I wouldn't recommend this store to anyone. read more

We worked with Faith to check out styles of rings and shapes. Faith was extremely helpful, genuine, and patient with us during the entire process. We definitely recommend any couple looking for engagement rings to come here! They have tons of selections. read more

Staff was amazing and super friendly and helpful. I love how they are family-owned - gives a great vibe and genuine customer service.

My fiancé got my A Jaffe engagement ring at Sam's and they did everything he asked for. The manager of the store was super friendly and attention to detail. We went back after to pick out my wedding band, I couldn't decide what I like because I didn't want just a tradition band so she had me try on some stackable rings. We are very happy with the service they have provided. read more

Sam's Fine Jewelry - A Jaffe engagement ring and wedding bands - Jewelry Near Me - Garland, Texas

Nothing but courteous and helpful people here. Top notch service! Here for battery maintenance and repairs. With turn around!

Let's start with the positives. The store is nice. There is lots of parking and the service I received was prompt. I had my wedding rings rhodium plated and it took only two days to complete. I had expected it to take longer. The end result is good. I am satisfied with how the rings turned out. Now the negatives- it really comes down to customer service. From the moment I stepped through the door, I was uncomfortable. The lady working there had on only a face shield. In a pandemic, those are worthless. Every customer had on a mask but she did not. She never greeted me, never told me her name, never asked me my name, nothing. She had me follow her around the store to get help which was weird. It was very different from my experiences with other fine jewelers. It had been over a year since I had my jewelry checked and I knew it was long overdue to be cleaned, but I was uncomfortable leaving my rings there. I selected Sam's because it's in the preferred jewelry network and there are very few of these in the DFW area. I assumed I would be well taken care of, but the lady working there couldn't even be bothered to look up my preferred number. She had me call my jeweler in my home town for that. She seemed very lazy and unwilling to put forth any effort. When I was in the shop, there were other customers but they were working with a different employee so it wasn't as if she was overtaxed. My husband picked up the rings for me and she didn't even check his drivers' license. She just gave him the rings. He was not with me when I dropped the rings off so I was surprised she didn't at least check his ID. Again, she didn't have a mask on, only a ridiculous face shield. He said he was the only customer in the shop when he picked them up so it's not like they were busy. He, too, felt uncomfortable in the shop and didn't even want to browse. I also have a comment regarding the chat/texting option. Prior to driving to the store, I inquired if they had a specific screw-on earring back because I lost it to my diamond earrings and needed a replacement. I live 30 minutes from Sam's and didn't want to go there if they couldn't help with this. I took a photo and they said they indeed had them. When I arrived, the lady at the store said they were out. I told her about the chat with the store an hour earlier and only then she was able to find what I needed. I wouldn't trust the chat/texting service. Try to call them instead. Overall, I won't return to Sam's. I need to go to a place that frankly, gives a damn about me. It was evident that the customer is not their first priority. I was disappointed in their low caliber of service. Buying and maintaining jewelry should be a comfortable experience where you feel as if you are in the best hands. You won't get that at Sam's unfortunately. read more

I have been a customer of Sam's for many years. Seema Patel is extremely knowledgeable and always goes above and beyond to make sure your purchase is perfect! All of the staff are a joy to work with! The prices are very competitive as well. I would highly recommend Sam's Fine Jewelry! read more

Saving the day for us! I purchased a Citizen dive watch for my husband at Kohl's because it was the specific one he wanted. Of course it was too big and needed links taken out. The lady at Kohl's assured me she knew how to do it, 45 minutes later and a broken band, I demanded a new watch, which I was given and we drove right over to Sam's. 3 minutes later, and for a small charge, the band was the right size and not damaged. My next watch purchase for my husband will be from your store. Much thanks! read more

LOVE Sam's! We always purchase our jewelry there and will continue to do so. Great customer service and great prices! I shopped and compared several jewelry stores and they by far had the best quality diamonds and for less than most of the big name stores. Seema and Sam are wonderful! read more

Customer service is SO fake. They all pretend to be friendly when they just want your money. Also, they do not know anything about jewelry because they are hired for their looks. They hire really pretty girls who are not even jewelers. And to have your jewelry repaired they have to send it off to a jeweler. So there is no contact with the person who is actually fixing your object. Also, it took 9 days to finish my necklace and cost twice as much as Ace Jewelry. I highly recommend NOT using Sam's Fine Jewelery and instead using Ace Jewelry, where you will meet the actual jeweler, it's half as much, there is genuine customer service, and they fix it in half the time. read more

Absolutely love Sam's. Have been doing business with him almost since the beginning. Great prices and if he does not have exactly what you want, tell him what you want and he make it. He is always willing to go the extra mile to get you exactly what you want. His staff is always friendly and helpful and they remember you. I will always be a customer of Sam's Fine Jewelry. read more

Sam is the only guy I know who knows more about watches than I do!!! Great store. Great service and just all around a great jeweler. Before you spend your money elsewhere stop by Sam's in Firewheel. They're next to Barnes and Nobel. These guys have a dynamite selection of jewels - terrific price on diamonds. I went in fr a battery and left with a watch and a ring. These are the good guys. read more

I purchased my engagement ring from Sams Fine Jewelry and not only was the staff really respectful but they were very knowledgeable about diamonds and jewelry. They have a huge selection of engagement rings to choose from. Def will to come back to Sams for all my future jewelry purchases. read more

Excellent customer service and great selection of designs. Nikki was awesome, very professional and personable. We will definitely be back. Look forward to designing some new pieces to compliment our existing jewelry. read more

Sam the owner is all about business and incredibly sweet. Fixed my problem immediately. Thank you Sam.

Sam's Fine Jewelry in Garland is absolutely the most horrible experience I've ever had - do not go here for any jewelry needs, please! Let me tell you our story :) Diamonds are the hardest substance on earth, right? Diamonds shouldn't crack, right? Spending a crap ton of money on a large diamond and giving loyalty to an establishment should ensure that it is a good quality diamond and that you can trust them, right? WRONG. Sadly, but truly wrong. My diamond has now cracked TWICE and my setting is completely RUINED by the amount of adjustments having to be done to it! We advised them the first time the jeweler set the diamond that it seemed to be incorrectly set. In a situation where you do not have a halo setting, you should set a pear diamond in a v prong setting to secure and protect the diamond. NOPE, it was a simple 5 prong. 3 months later, I looked at my diamond and found a very long crack along the top rounded right side UNDER one of the prongs. They said they would find me a comparable diamond and get my setting back to me to make the situation right. Instead, they re-cut the diamond smaller so I lost points and value. THEN got the setting back from the jeweler with a crooked setting. The rep sent the ring back for adjustment and they let me know one of my setting diamonds was lose so they replaced it. And by replace it, I mean, with a smaller, less quality diamond (mine were originally "brilliant" rating per Jared's) that is still dark. They didn't get me a new center stone either and insisted that I get insurance on it and that they would pay for the first year. THEY DIDN'T respond for weeks so we insured it on our own. Later to find that where the stone sat, the jeweler made the ring weak and cracked my setting. Over the last week or so, I noticed my center smaller cut diamond loose in it's setting so we took it to a few other jewelers to find that the diamond is CRACKED AGAIN under the prong and no one will accept this diamond as a trade in as it is not a "quality diamond". My heart is completely broken and so is the bank account after this experience. The worst part is that the sentimental value that this ring represents cannot be replaced. It's such a disappointment that my good hearted fiance TRUSTED this establishment and they disregarded his loyalty to them. So again, if you ever need recommendations on jewelers, please ask me and note that I will never recommend them to anyone not just because they are crappy but because I actually care about honestly and integrity which are two things this establishment DOESN'T represent. Please feel free to SHARE THIS POST and let me know if you have any questions! read more

Y'all, I have to give props to Sam's Fine Jewelry in Firewheel Mall. Even through my husband didn't buy my wedding set from here they have treated me and my wedding band set with the most amazing customer service. They have never charged me for a cleaning (5 cleaning to date), they replaced one of my small diamonds the fell out for free, they added rose gold to my prongs for next to nothing and when my grand baby smushed my hand and ring in the dishwasher they didn't charge me a dime to resent it! They are not pushy sales people, very down to earth and they have an amazingly broad selection of jewelry to choose from. read more

In March I took my 8 carat, emerald cut aquamarine in to finally be set. Seema and I searched and search thru settings and nothing seemed quite right for me. She made several suggestions and we found a design online that I loved! I entrusted Seema and her team with my aqua. The design came out flawless! It took two months to create, but the wait was worth it. I can't begin to describe how beautiful my new ring is. The work was fantastic and the hospitality I was shown by everyone in the store was amazing! read more

My fiancé is in the military and he's over-seas for this Christmas. I want to thank Sam's staff for their kindness and generosity of allowing me to be able to purchase a gift for my fiancé. Sam himself was an amazing manager and has a great team! read more

My family has been Sam's customers for over 7 years. We have ALWAYS been pleased with the service and expertise that come from the staff here. Our journey with Sam began with a pair of earrings, then a necklace and then wedding rings. It has continued over the years with some GREAT surprise purchases that the staff (Seema in particular) has helped my husband choose for me. I've trusted Sam and his team with all of my jewelry needs. They tend to go above and beyond standard customer service and that is something I am picky about when choosing any service provider. I can't recommend them enough! read more

If honesty and integrity are what you hope to find in a jeweler, Sam's Fine Jewelry is the place you'll find both. Sam and Seema have always given the best of service and products I could've hoped for! Their attention to detail and ability to find, create or fix that most special of rings is what you'll get every time you work with them. They helped me design and create my wife's wedding ring and have stood by their work in every item I've ever purchased from them. Every family member or friend that I've referred to Sam's has come away raving about how awesome their experience was and how pleased they were with their purchase. Sam is as fair as I've ever seen when it comes to repairs or replacement. Life's accidents happen with regards to rings and necklaces and watches. Anytime I've taken items to Sam for help, he's ALWAYS quoted me less than expected to fix our treasures. They always come back looking new and better than ever! I'm native to north Texas and I recommend Sam's Fine Jewelry with the highest level of respect for a man who has spent his life taking care of his clients and making dreams come true. Sam and Seema are truly good people... and truly great jewelers! C. Mooney read more

I love this store!! My son bought an engagement ring and we couldn't have done it without Seema! She is so helpful and kind! The customer service in this store is outstanding! All of the ladies in the store were so sweet! Will recommend this store to everyone! read more

Wife and I have been shopping here for YEARS. AMAZING service - from owner to frontline employees. Definitely the place to go for one-of-a-kind jewelry and unbeatable prices. read more

LOVE!!! Sam and Seema! They are the best. Sam is by far the best jeweler around. We do all of our business with Sam. He has been our family jeweler from the begining and will always be our jeweler. I have never had a problem with the staff they are GENUINE and AWESOME! The quality is always the BEST! I would never go anywhere else. ALL my repairs have been perfect. I would recomend them to anyone who is looking for QUALITY jewelry! read more

What an amazing experience. My ring has been called Gotgeous, beautiful, and the best one yet.,.. Beyond Stunnig... it catches everyone's eye because it's unique and fits my personality. The staff is amazing (Seema) at designing/ matching the ring just for you... love love love my engagement/wedding ring!!! read more

Recently did some shopping there and so happy with the quality and prices of their Jewelry. Wonderful customer service and the staff members are all very friendly! Looking forward to future purchases from Sams Fine Jewelry!!! read more

Sam's in Firewheel Town Center is more than just another Jewelry store. They are family. I can't say enough about the customer service. Sam and Seema are just amazing.. I almost feel like family whenever I go in there. Whatever you are looking for , they have and in all price ranges. So if you are looking to add a little "Bling" to your life, go visit Sam and his awesome staff~~!!! read more

Awesome service, they exactly know what they are talking about. Ace Jewelry give me a break, they don't even have a reputation compared to Sam's Fine Jewelry. Won 3 times for Best Rings in Dallas. Hell I trust anyone with that reputation compared to any jewelry store out there like Zales and Kays. They handle my rings, repaired my watches and Sam has been in business for over 25 years more than I can say for all those other crappy Jewelry places and hole in the walls. No other Jewelry store has the legacy to compare to Sam. Service with a smile and guarantee and of course the nicest woman you could meet. I highly recommend them for any jewelry problems. read more

We have been dealing with SAMs for 7 years now..... Living in Florida now but STILL do business with SAMs!!!!! Customer service is and has ALWAYS been above and beyond!!!!!! Seema..... Sam ... Feel like they are part of our family! The prices are excellent when you are considering quality of the gem!!! As far as I have seen they offer nothing but the best!!! I wouldn't take my jewelry any where else for cleaning or repairs!!!!! read more

I purchased an engagement ring from Sam's for my fiancé. She was blown away! The shopping experience was extremely easy and comfortable from a super friendly staff. I have been back several times with my fiancé since for cleanings which are free, and they still seem eager to take of us for all of our needs. Kudos Sam's staff you have earned a customer for life. read more