Super disappointed in this company. We scheduled a service call late yesterday and were given a…read morenumber of available times for them to arrive today. We chose 3-6 pm. Just after 5 today they called to reschedule to a week later!! When we purchased our unit through them we were promised 24/7 service. Well, they "don't offer that any more." What a huge disappointment. would go elsewhere for service but we're under warranty, so we're stuck

Zero accountability for defective installation and multiple cancellations…read more I am writing this to warn others about AJ Perri's severe lack of customer service and reliability. We installed a brand new HVAC unit through them in March of this year. The AC has completely failed during peak summer weather reaching 100 degrees. For more than a week, I have attempted to resolve this under warranty, but scheduling a technician has been impossible. They have repeatedly confirmed appointments only to cancel them at the last minute. This level of service for a newly installed system is unacceptable and unprofessional.

Called for someone to come for an estimate for a blocked pipe backing up into the basement…read moreshower/toilet. Made it clear when the man arrived that this was for an ESTIMATE. Tech did the work WITH NO PERMISSION while we were upstairs checking with another plumber we'd called in the interim, then got pissed when we told him that we would be going with someone else and began yelling at us because he did the work already. Absolutely unprofessional attitude, honestly pretty obvious why they don't have many stars considering we were told someone would be here by 11AM and he got here around 2, and then had to put up with that nonsense. EDIT: and he broke the toilet seat. Unbelievable.

Well here goes (sorry for the long post). Broken outdoor hose bib…read more Called last Wednesday, told $99 fee if they gave estimate but didnt do the job. Showed up earlier than told (appreciate it but wasn't ready). Estimated & paid $875. Convinced sig other that the price was market value. Told us following morning. Took off of work. Showed up at 2 pm (after 2 phone calls). Plumber ran to home depot, said he got materials for under $30. Spent 1 hour working. Called company 3 days following asking for itemized bill. Representative finally called back and wanted to know why we wanted an itemized bill and who would view it. Hour later, got the itemized bill which included $99 service fee. I call, he tells me that $99 is for the work that was done. I questioned if the $99 is in addition to the TWO HOURS (not one) of the labor ($250/hour). He said the $99 is for doing the job (aka labor). Afyrr questioning further, he tells me the $99 is for coming out during a pandemic because they are trying to limit their jobs (24 hr company trying not to do jobs and stay in business?) I ask for a refund of $99 fee and he angrily says he will contact supervisor and call me back, hangs up. Material: $225 2 hrs labor ($250/hr): $500 Covid fee: $99 Tax on LABOR and materials: $52 Reported to BBB, Master plumbers of NJ, etc. DO NOT HIRE.

After a few years of being a membership customer I had to cancel my membership. Your membership is…read moresupposed to get you discounts on repairs. A pump unit on my furnace needed to be replaced ...estimate $600 got it done for $300. You get a free drain cleaning. The technician refused to use the cleanout ...went through the kitchen sink. Couldn't put the pipes back together again ...new pipes $250. Some free drain cleaning. I guess their high prices are needed to pay for the radio commercials that run 50 times a day everyday.

I no longer trust this company…read more We will not be using Service Professionals again. My biggest issue is not simply that they are expensive--it is how the pricing was handled. I was not home during the appointment, and my wife understood the approximately $1,400 total she was asked to approve as relating to the actual plumbing work being performed in our basement. Neither of us understood that $325 of that bill was simply to replace three customer-supplied cartridge filters under our kitchen sink, a job that takes only minutes and that I would have done myself had the price been clearly disclosed to us. Service Professionals maintains that the price was approved. I can only describe our experience: my wife was not made adequately aware that she was agreeing to a separate $325 charge for this incredibly simple task. I felt they took advantage of a situation where I wasn't home and the pricing wasn't clearly explained to her. I tried very hard to resolve this privately before writing a review. I spoke with customer service, remained polite throughout, repeatedly asked to speak with the owner or another member of management, followed up multiple times over more than two weeks, and made clear that I wanted to give them an opportunity to resolve this before we stopped using them. Ultimately, upper management refused to speak with me. They did refund $100, but that still leaves $225 to swap three filters that I supplied myself!!! When I quoted the other work to another plumber after the work had been completed, it also showed that the true plumbing work was also dramatically inflated. Adding insult to injury, the technician also left garbage at the work site and accidentally left his pressure gauge behind--both of which the company subsequently acknowledged. For me, the issue is ultimately trust. I need to be able to send someone to my home when I am not there and trust that my family will receive clear, transparent pricing before work is performed. After this experience, I will NOT be using service professionals again. I would strongly recommend any homeowners who hire them be home, ask many quesitons, get clear pricing before the work is performed, and understand exactly what each individual line item will cost before authorizing any work.

I had a leaking toilet emergency in Jersey City this morning and called Roto-Rooter because I was…read morecompletely out of my depth and needed professional help. I explained multiple times that I'm a renter, that I was panicking a bit, and that I genuinely did not know what to do. Instead of helping, the woman on the phone told me they wouldn't be able to assist because I'm a renter and because my building has maintenance/property management. She even incorrectly told me "that's what your lease says," which was not true. My property manager had already told me I could handle the repair and deduct the cost from rent. What frustrates me most is what happened next: I called Dr. Drip Plumbing & Heating, and the VERY FIRST thing they did was calmly explain how to shut off the water to stop the leak immediately. Roto-Rooter never once mentioned this -- despite knowing I had no idea what I was doing and that water was actively leaking. That basic advice could have saved me a lot of stress in the moment. It really felt like Roto-Rooter only cared whether they were getting paid, not whether a stressed customer actually needed help. Meanwhile, Dr. Drip Plumbing & Heating immediately treated me like a human being and helped me solve the immediate problem before anything else. If you're in Jersey City, I'd strongly recommend supporting a smaller local company that actually cares about people.

Do not go by the ratings even 2.6 rating on YELP is over-inflated; I would have given -100 if I had…read morethe option. My experience with Roto-Rooter in Bucks County has been beyond frustrating and completely unacceptable. We recently bought a new townhome and scheduled a set of plumbing touch-ups before moving in -- and we're doing all of this while preparing to move with a 5-month-old baby. Instead of getting help, they wasted days of my time and left us worse off than when we started. They sent three different people, and each time I had to repeat the same scope all over again. First person: I drove ~30 minutes to meet and explain everything. I was told it's a "one-day job," they'd send a technician, provide a quote, and get it done. Second person: shows up and again takes hours just to hear the same list, then says sump pump replacement isn't his area and someone else will need to come -- even though I mentioned the sump pump from day one. Why send someone who can't handle what was clearly stated upfront? Then the third technician came and took three days, and somehow managed to make previously functional bathrooms unusable. He recommended replacing the pipe to the toilet tank, we approved it, and then he told me the new valve is leaking and that now a "soldering expert" is needed. After that, communication basically stopped. I even got a response implying he's "trying" to arrange someone but management isn't listening. That's not my problem -- I hired your company to fix plumbing, not to watch you internally argue while my home becomes unlivable. On top of that, I asked him to replace the bathtub faucet because it was old. He installed one that doesn't even have a working shower diverter / pull feature to switch water to the shower. It's shocking. We are moving this coming weekend and we may be moving into a home without working toilets and without a functioning shower because of their work and lack of follow-through. I will be uploading pictures/screenshots of my text conversations with them shortly. Save yourself the stress, wasted time, and money -- I strongly do not recommend.

We've been customers of Arctic Air Conditioning since 2017 and have always enjoyed excellent…read moreservice. We have our HVAC systems serviced every 6 months, and various services during the past 9years. Yesterday's technician, Victoria R, was extremely thorough and gave a detailed explanation of the items noted on the Home Health Report. She was respectful of my home (wore booties & cleaned up debris), friendly & courteous. Also, my husband & I were impressed that Arctic Air hired a female technician; more companies should follow your lead!

New AC unit out in 2024 Dec. Could not turn on unit when we…read morewent to use it 1st time in summer once we finally got an apt for them to come the unit barely called the house. This year same thing went to use unit today nothing... After 3 calls the earliest they can get here is Sunday! This is a brand new unit. I'm so sorry we used this company and do not recommend to anyone

Anthony was very knowledgeable friendly and courteous. He came by and assessed our issue. He was…read moreaware of what our needs were and realized our issue wasn't truly plumbing. A service fee is non-negotiable and he felt bad that he had to charge us for it so he kindly offered an assessment of plumbing areas in our home to make his time valuable and with the service fee. I would reach out again in the future if I need anything .

I cannot recommend this company. (updated 5/13/26 )…read more I try to support local businesses, so I called Pipeworks / Sewer Surgeons (same company) in Chatham, NJ to clear a basement bathroom drain. The technician quoted $750 and proceeded to snake the line from the garage cleanout and a pipe junction inside the garage. He did not snake directly from the bathroom drain where the issue was occurring. Afterward, he asked me to flush the toilet once and said the line was clear. There was no clear explanation that the work would only be warrantied if I agreed to additional jetting service.(jet spray power washing). I paid $598.08 (with a coupon), thanked him, and even tipped him. This was April 24, 2026. Less than 24 hours later, the drain was backing up again. When I called, they sent another technician but told me I would have to pay again. I explained that the original issue had not been resolved, but they refused to stand behind the work and said it was not under warranty. I then hired another licensed plumber, who accessed the line from the basement toilet flange and found multiple clogs that had not been fully cleared. The issue was resolved at that time. (See Photo below ) For a nearly $600 service, I expected the issue to be resolved or at least addressed without additional charges.

Excellent service and Trey was great and fixed my dishwasher very well. No leaks and runs as it…read moreshould thank you young's

I had a great experience with Trey from JRY water and sewer. He was courteous, friendly,…read moreprofessional, and did an excellent job. he took time to explain everything and made sure the work was done.

Update to my previous review. Incredibly, my POS Goodman HVAC system broke down for the third time…read morethis summer. We were away on vacation for a week, and the controller in the compressor failed while we were away. Apparently, the unit ran continously 24/7 for a number of days, running up my electric bill by hundreds of dollars. Good Tidings came out and replaced the bad part and got it running again as soon as I called them. Miraculously, the entire compressor was not destroyed. These folks are no-nonsense pros, very responsive and knowledgeable. I'm glad I found them, and have now signed up for a very reasonably-priced service contract going forward. The only weird thing is that they insist on taking a photo of you, as a "satisfied customer" for their website, which felt like a mug shot, but whatever. If you need a plumber or HVAC repair, I would recommend this company.

Called them twice for an estimate for a new hot water heater. They said, both times, they would get…read moreback to me but never did. No wonder why they got all these bad reviews.

Makes service appointment with 2 hour window. Not here. I call. Oh we will check. Tech calls 5…read moreminutes later to say running late. Must be slow learner since he couldn't figure that he was late when he was late and he has his cell phone he could've used to say so, but never did it. So it was 4 o'clock on a Friday at which time he says oh I'm 45 minutes away per Google and I said it's a Friday night and you're gonna be here after five and how long are you gonna be here and don't ask me if I have another appointment or is there anything else I have to do besides wait for you Disrespectful and unacceptable on every level. Not mentioning the fact that they upsell on every other visit bye-bye.

We unfortunate lost our hot water heater Sunday night we were lost on who to call to see what was…read morewrong. I then thought, well I'm a yelper, yelp. LOL. I looked at many companies and decided to give Infinite comfort a call Monday morning. They were able to get a technician to my house after only a couple of hours of calling. Fabio Dasilva showed up and was very informative and was able to pinpoint the issue. He also was realistic and told us that the heater was way past its life expectancy and we should think about a replacement. Did not force a sale or anything but did give us a quote for a replacement. The next day we decided to call back and just replace the system to avoid going through this again. They came in the next day, replaced the system and took care of all necessary permits. I would recommend INFINITE COMFORT to anyone!!! Thank you so much.

Wouldn't you know it, hottest day of this young spring and my AC goes down. Called RupCoe had a man…read moreout the next day. Aidan was terrific! He explained everything and got it going, but we both agree the unit could malfunction again. If so, he left me my options. If it stops again, I'll call RupCoe back and make sure Aidan is my tec.

The work had to be done on a Sunday, I give them credit for that. The young man that did the work…read morewas courteous, well mannered and left the worked on space clean and undamaged. The kitchen drain blockage was corrected. But...the cost of the repair was OUTRAGIOUS! Over $400 to clear a stopped up drain. I live in the same town as their main offices and have used them before, and still such a bill for a simple task was out of line. Be cautious calling the company to do work.