This is a truly great first experience I had at this warehouse. The estimating department gave me…read moremy materials at a super low cost and I have to mention the exceptional counter service and incredibly fast employees made it very quick to get out of there. I can honestly say that I'm going to be a repeat costumer indefinitely as long as the exceptional service and low prices continue.

We were working with James Fox (Herc flooring rep) to rent a floor scrubber to remove wax build up…read moreon a 3000 sq ft floor. He was knowledgeable about the different equipment they had to help us do the job and the various tradeoffs. The equipment was delivered and picked up on time. When a problem arose they handled it promptly and 100% to our satisfaction. Excellent customer service.

If you need equipment that is in poor repair and breaks down constantly, then look no further than…read moreHerc Rentals. I had rented a skid steer and in 3 days, it broke down twice. The first time the hydraulic lines blew out on the concrete breaker attachment and the 2nd time the fuel pump failed so we couldn't use it at all and it had to be replaced. In 4 days, I was able to use it about 8 hours. It is excuse after excuse after excuse with Herc and their front desk people do not care one bit. If you do rent equipment from here, you can count on any sort of delivery being late in the day (they open at 7am so who knows what they're doing for all that time). I would highly recommend you look somewhere else like Dahl Rentals, A Tool Shed or United Rentals.

Great place to rent equipment but service depends on where you go. Santa cruz has a bunch of young…read morerude dudes working there that are not very helpful. I avoid it for that reason. The Watsonville store has more personable and competent staff and I felt more comfortable doing business there.

The owner was very informative and helpful in getting me a specialty coating that I neededread more

I used their products for my first reflector floor and although I hit a couple bumps along on the…read moreway, it turned out excellent. Highly recommend their products. I will definitely continue to use them. Eric is super helpful and friendly.

I just tried to return a DeWalt cordless sander i purchased less then 90 days ago and was told to…read moretake it to livermore a tool tech company to get it fixed, they offer no replacement and that there not responsible I was think of opening an account before this happened but after today I'm not ever coming here again. Stay away from this business not very consumer friendly. I just want to follow up on your statement,no one explained to me your about your 30 day policy had i know that i would never purchased it.

Don't have a lot of room so lets make this short. First, I am a Taper and have been taping for the…read morelast 13 years. It has been my pride and honor, my bread and butter, and honestly one of the best things that I have taken the time to learn how to do with my hands. Within the time of my short career, there have been many a stores that I have came across to try out, and to see what they have to offer to make my job easier and more enjoyable, and if you live in the bay area, there really arn't too many places that you can go to for the specialized craft of taping besides AMES. However, among the few and far between each AMES location has its own values, merits, and above all, personality. When you are looking at a full day of sanding, or a full day of running the box, it's the small things that can make or break your attitude for the day. With that said, there are not many places within the U.S. that can measure up to the service, the knowledge, and the good vibes that Estella and Victoria provide. These two are the dynamic duo to the fullest and are honestly the main reason I return to this specific location day after day for all of my taping needs! Estella, the Grand Master of making things happen and knowing all things taping. If you are a taper, or if you know a taper, or if you run your own company of tapers, you know Estella. Estella is the backbone of this location and from the amount of information that flows through her, at times, it feels like this company, I honestly don't know what they would do without her. Ever time I have walked through those doors she has always greeted me with respect and put me up on game from the time to I was an apprentice, to now where I am a journeyman standing on my own. Some of the best customer service in the industry could be learned from this woman. She has always gone above and beyond for her clients and customers, specially when a payment was due! lol But also more than that, whatever special tool that you needed, she was right there on phone trying her best to get it in her shop, whatever new tool that came out, she gave her honest opinion about it. Among other things, she was and always will be the Godmother!! Victoria, next to every Queen is another one that has the others back! and this is what Victoria was to Estella, another Queen that had her back. From what I have seen throughout my years she has really grown into herself and has held her own. Dare I say, Victoria is one of the best assets that this company has. These days, it's hard to find someone with the same spirit, determination, and dedication to her job than Victoria. She has just as much knowledge as Estella and always has a big smile while she is at work. I look forward to conducting my business with her every time I walk through those doors with the name AMES on them. I don't believe that I have ever walked in to the store and they have ever been backed up when it came to paperwork, or inventory. Even if Victoria had a lot of work to do she has always put the customer first which I have always appreciated. She is such a hard worker, I think any company would be lucky to have her. I can see her as being a manager of her own store someday, I know she deserves it! All in all, I have been to all of the AMES locations in the bay area and with everything that I have just wrote I'm sure that you can tell why. This is one of the best locations that AMES has to offer. Superior Drywall Applications (My company) definitely recommends AMES to get all of your taping needs, and this location specifically due to the overwhelming support one receives from these ladies who run this shop. They truly are the best, and any company would be stupid to loose these two wonderful employees willingly, just the same as they would be lucky to have them, in which this case, this company is!