From the very beginning when I started inquiring for estimates this company stood out. They replied…read morequickly & gave me thorough information. Came in for a free estimate, didn't feel pressured to accept anything. All of the employees are very friendly. I felt very comfortable. Now as far as the work done, we brought in my son's 2003 Subaru because his car was hit in a parking lot, they gave us a very fair estimate. We brought the vehicle in the next day, they gave us a 2-3 day estimate time of the vehicle being ready. Car was ready when they said, the work done was way more than we could have hoped for, they left it brand new they even buffed out and fixed some spots on the bumper that weren't part of the accident! Great quality work, with honest service, what more can you ask for! Bring your vehicle in, you won't regret it. I will be recommending to all my friends & family!

We got rear-ended in late January. NYLA was great because they were able to take in our car…read moreimmediately. The longer we worked with them, the more disappointed we became. The first estimate was that we would get our car back in two weeks. Then after that, it became every 3-5 days, with some times where they would never respond back. We finally got our car back about 6 weeks later with more problems. The fuse box was falling off and the man told me, "There's documentation that shows it was like that when it came in." I was floored...I didn't sign off on any documentation. The suggestion from the staff was to tape the cover back up with double sided tape. The rear window wiper was installed upside down (the wiper was cleaning the license plate instead of the window), the gear shifter was very sticky, and there was a part missing from the gear box. All damages were cosmetic on the rear end, so we're not sure what they were doing in the gear box to begin with. We asked them to replace the plug and after multiple times of inquiring when it would come in, we ended up just giving up. The guys who work here are really nice. They had our car for a long time and fixed a dent for us for free, but in this case I would have preferred professional competence over "really nice". It seems like they're more geared towards auto detail instead of auto collision.

I haven't even picked up my car yet, but I know it's gonna look great because these guys are…read moreprofessional and they do a wonderful job. My problem is not that big for my car. Let's not talk about my own issues here and they are almost finished and they've only had it for two days.

Buyer Beware - My Experience with Kenwood in Frederick (Tesla Model Y Repair)…read more I had my Tesla Model Y repaired by Kenwood in Frederick after the liftgate was replaced, and I am extremely disappointed with the quality of the repair. After getting the vehicle back, I immediately noticed large panel gaps and poor alignment around the newly installed liftgate. The gaps are clearly visible in the attached photos. I also had the vehicle looked at by Tesla and another Tesla-certified collision center, and both indicated that the alignment is not within expectations. When I brought my concerns to Matt at Kenwood, he initially told me he didn't see any problem with the gaps. Later, he said he would speak with the shop director. Shortly afterward, I received a text stating that the director had declined to perform any additional repairs and that I would need to handle the issue on my own. I find this response completely unacceptable, especially after paying for what should have been a proper repair. As a customer, I expected the vehicle to be restored to factory-quality fit and finish, not returned with obvious alignment issues. I am currently exploring my legal options regarding this matter. If anyone else has had similar experiences with Kenwood in Frederick, particularly involving Tesla repairs or bodywork quality, I'd appreciate hearing from you. The attached photos show the alignment concerns that remain after the repair.

This is the best body shop in the DMV! Someone hit my car and drove off while my car was parked on…read morethe street. Total Recon made the whole process so easy! I dropped my car off and was given a rental. They took care of all the negotiations with the insurance company and kept me informed the whole way. They only use OEM replacement parts and the results were fantastic! The detail job they did was also terrific. I always take my car here and recommend them to anyone that needs body work done!

I had a very disappointing and frankly frightening experience with Total Recon. My 2014 Tesla Model…read moreS was towed here on October 3, 2025, after an accident. They gave me a repair estimate of $17,335.18 on October 15, which seemed reasonable, and I assumed work was being done. For over two months, I waited with no updates. Suddenly, on December 5, they emailed demanding the loaner back immediately and threatened a police report for "failure to return a rental vehicle." I called their rep (Alfonso), who said he would extend the loaner--he never followed up. That evening, the loaner was remotely disabled (Valet Mode) while I was driving, stranding me overnight in 20°F snowy/rainy weather on a busy DC street. I had to pay for towing myself to avoid freezing. The next morning (December 6), they called police (Rockville and Prince George's County), claiming I failed to return the rental. They also told officers my Florida license was "fake" or fraudulent. Police cleared me immediately. I repeatedly explained my disabilities (immune-compromised, OCD, ADHD, anxiety) and asked for accommodations to get my medication and belongings from the loaner (less than ¼ mile away at a friend's house). They refused and left me stranded without transportation or meds ever since. Now they demand over $14,000 in storage/rental fees--almost as much as the repair estimate--yet no work was ever done on my car. I have video, emails, bills, and records. This was unsafe, unprofessional, and unacceptable. Avoid if you value safety and clear communication.

When I picked up my jeep they never put the jeep decal... I…read morecalled them about the decal and went back the put on the decal that says Wrangler, I told them you are missing the decal that said "sport" that the Jeep came from factory... They start arguing with me "The Jeep doesn't come with that" Even when I show them pictures of Jeep brand new coming with that decal. Then he told me ok I'm gonna order for you, we'll call you when is here... It's been months smh And now I just realized they didn't even put back the antenna on my jeep!!! The antenna is not there They give me my jeep wit no decals They installed half of the Decals They argued the my jeep doesn't come with that decal And the never put my antenna back on my jeep

Just contacted the shop. This place is outright shady and will try to scam people out of their…read moremoney. They have no accountability and because my parents do not speak good English, they went above and beyond to try to take advantage of them. They charged them $94 with no indication of anything (refer to photo) on there. We don't even know what they charged us for. SHADY AND SCAMMY. DO NOT COME HERE.

So... your girl still can't parallel park. To be honest, the curb came out of no where and sneak…read moreattacked my bumper. That's my story and I'm sticking to it. Anyway, my poor car. Bumper cracked and paint missing. I got to calling around different auto body shops, all who told me their expensive prices and how they would have to remove my bumper to paint it and how it could mess up my car sensors and blah blah blah. Sir, give me my keys back. I found All In The Details on TikTok (the best app everrrr) as I was looking for auto body shops who can paint a part of a car and tape off the rest of the car. Robert did an AMAZING job. He even travels to you! Just make sure you have enough room where your car is parked. He also specializes in restoring rims, painting rims, car detailing etc. Check out his Instagram: @allinthedetails21_llc I will recommended & return (if another curb acts up again lol).

They did an amazing job on my car , made it look brand new . They also saved me some money by doing…read morea repair for me I had scheduled to have done at the dealership . They will definitely do all my debt work from now on . Excellent work

stay away from this body shop . The owner does the repairs, paints, does oil change and flat…read morerepair. Rude toooo

This place is amazing!!! Neighbor hit my car so I took it here. We were very concerned as the paint…read moreis a beautiful red and we wanted to make sure it matched. The car is only 2 years old but when a tree landed on a rear panel another body shop didn't do well. When I got the car, it was detailed and it looked brand new. I couldn't get over how good it looked. I have shown some friends, one who used to paint, and they all were amazed how great it looked. Very solid job and no cutting corners. Hopefully we don't need a body shop moving forward, but if we do we will take it here. Car was done in the time frame they told me and everyone is very friendly.

Gave us a really reasonable quote for body work and completed it with a quick turn around. Have…read moreused them 3 times on multiple different cars and enjoyed the service and responsiveness.

EXCELLENT company! I got 2 quotes, and theirs was a little higher than the other, but they also…read moreexplained why they needed to do the front panel also to make the paint blend in. It made sense, so we moved ahead. The insurance quote came in lower, and they assured me this was normal, that they would manage it, and that I wouldn't be paying more out of pocket. And they were right! They had to go back to the company 2 times but they got it resolved. AND they gave me my car back, with my sale completed, before they had finished getting final payment/paperwork from the insurance company. Did I mention that the workmanship is fantastic? You can't even see that there was any repair! If anything happens in the future, they already have my business. And they have yours too. Quality at a reasonable price; honesty you can count on.

Hands down the best towing service. If I could give 6 stars, I would. I had a flat tire and called…read morefor towing service. The tow truck arrived very quickly after being dispatched. The driver, Felix, first gave me a ride home. Then, he dropped off the car at the dealership on my behalf and filled out the necessary paperwork.

In July 2024, my vehicle broke down after leaving a repair shop. Luckily, it was before rush hour…read morebut there was still a steady flow of traffic. Stopped in the middle lane, I found myself directing traffic without sufficient time to arrange for a tow. One of Airpark Towing's managers happened to be driving by when he saw me. He put on his hazards and started directing traffic. He asked if I had arranged for a towing service. I told him I hadn't yet. He told me that they didn't use AAA and told me what the amount would be for a tow. He also told me that he could get a truck there in 10 minutes. The price was reasonable and he was already providing great service without me being a customer. I'm thankful that Airpark Towing was in the area. I highly recommend. (I have the manager's name written down but not near me for this review.)