**Honest, Skilled, and Truly Above & Beyond** If you're looking for an auto body shop you can actually trust, I highly recommend Alex and the team at New Impressions. About a year ago, AAA referred me to Alex for a small job to buff some paint off my vehicle. It wasn't a big repair, but I immediately noticed how professional, honest, and detail-oriented he was. That stuck with me. Fast forward to about five weeks ago when my SUV was hit by a snowplow and suffered significant damage. When the insurance appraiser first looked at it, he believed it might be a total loss and told me to go to the shop to pick up my tags. As you can imagine, that was pretty discouraging. Thankfully, Alex took the time to go over everything carefully with the appraiser. After a closer inspection, they realized the frame was still intact and that the vehicle could actually be repaired. From that point on, Alex made what could have been a very stressful situation so much easier. He kept me updated throughout the entire process with calls, texts, and even photos of the progress. That kind of communication and transparency is rare these days and meant a lot to me. When I picked up my SUV, I was honestly blown away. The work was flawless. My vehicle looks brand new. Alex is clearly a perfectionist and takes a lot of pride in what he does. They even detailed the car inside and out -- it truly looks better than the day I bought it from the dealership. It's not often you find a business that combines **great workmanship, honesty, and excellent customer service**, but New Impressions does exactly that. Highly recommend. read more

Alex, the owner is very knowledgeable and has a passion for helping and working on one's car meticulously and expeditiously. I come to him all the way from Anne Arundel county because his prices are good. He offers a full auto repair based on your needs. His attention to detail is immaculate & I highly recommend you cut him out for your auto service needs. read more

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I have been dealing with new impressions for seven years now I am very excited to always utilize the NI Team for all my automotive needs. read more

New Impressions Collision Center - Body Shops Near Me - Gaithersburg, Maryland

Since the moment we walked in we were greeted by Alex with a smile great customer service very attentive and did the job quickly highly recommend for you to get all your car services done here. read more

Www.nicollisioncenter.com I have been taking my Mercedes SUV here for quite some time for everything from an oil change and detailing to collision repair from when a deer jumped out of nowhere and RIP poor deer, landed through my windshield with the front end of my car smashed in. The staff are very friendly and knowledgable and bi- lingual. I love the fancy VIP style waiting area when I am there for something like an oil change. The prices are much more reasonable than Mercedes and just as good plus they treat you like a valued customer. Great work, great prices, friendly staff that knows what they are doing and won't try to rip you off. read more

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You'll be hard pressed to find a more affordable synthetic oil change in the DMV area! Alex charges only $40, which is quite the steal! I called other places around Rockville and Potomac and got quotes in the $100-$130 range for the exact same service for my 2010 MINI Cooper. He also replaced my fluids on the house and changed my air filter. I was very happy with his prompt, professional service and his honesty about what i needed to get changed immediately versus what I could wait on. I never got the sense that he would try to pull a fast one and convince me to get extra services for his profit. I would recommend this place to any of my friends and family! Next time I need an oil change or any other work done on my car, I'll definitely come back to these honest, hard-working guys! They were also kind enough to give me a bottle of ice water as I waited in the waiting room. Wonderful customer service! read more

I was at wit's end with what I hoped would be a do it your self job but it turns out my old car needed a bit more expertise and skills than I could offer. On a whim I stopped by this little place near my gym and spoke to Alex. His estimate to fix my trunk's support / lid struts (they broke off the chassis) was reasonable so I paid up front and made an appointment for the following ( post holiday week) to have the repair made. Alex did the job at a very reasonable price and went so far to shuttle the car back home which was greatly appreciated. Thanks again and not having the heavy trunk lid hit your head as you open it or prop it open with a stick will not be sorely missed. read more

If you ever need someone to take care of your car no meter what is your problem, I wish you to meet those guys. I'm from Brooklyn and on my way to Florida I had a very minor accident ( at least I thought so). It was Saturday evening everything was closed my wife and my three children in the car and I'm at Maryland !!! We called Waren from New Impressions Collision, and 30 minutes later we felt that we met an angel. He was so professional and cool, we knew immediately that we are not going to give up our vacation. The next morning ( Sunday) we met Alex at the shop, or should I say doctor Alex, the second angel and together they did everything to help us in anyways. The bottom line, two honest and professional expert, and above all, kind and generous people. There were so many small and big issues that they solved easily and in a cool manner that made me and my wife feel very lucky that we met them. Thank you guys. Ayelet and Halil Efrat read more

I have found the team reliable and honest New impression is a shop where they are so friendly and customer service is a plus, I had problems with two of my tires and he pickup and dropped off my car. He has also worked on my oil change and the price is reasonable. I recommend this place for any mechanical problems that your car has and for body work. Alex and his team are sooo great. read more

I absolutely love this auto shop! I have been coming since 2010 when I was first driving my Mom's BMW X5 SUV, Alex fixed the stereo and other mechanical issues that were not working. I was very happy with the results and the explanation of what was done to the car. My second experience was when I purchased my first car 2006 325i BMW sedan, he replaced my door and my rear bumper as well as fixing my front bumper and repainting. The end result looked fantastic and I was pleased with the work Alex and his team did. I have also been back with my new car 2013 Toyota Camry and he always seems to know exactly what's wrong with my car just my looking at it or asking me to describe the problem over the phone. Alex and his team are very professional and they know exactly what they're doing. I definitely recommend this shop!!! read more

"I Do Not" Recommend this collision shop to anyone. My Experience at this shop: I took my 2010 Ford Explorer which I have recently purchased in March of this year 2016. Due to an accident in which occurred earlier this month in October, I took my vehicle to get repairs done at New Impressions Collision Center. Keep in mind that I have just bought this SUV from the Lexus dealer. The SUV had no prior damages when I bought it, but as a result of this accident damages were very obvious, since the main point of impact was to the right front lower end of the vehicle. The front bumper was split at the corner along with other parts like the splash shield, Radiator, Rt Front Wheel etc... When I took my vehicle into this shop I spoke to the "Alex Hernandez" (owner) of the shop with respect to the damages that were sustained. I mentioned to him all the details as to how the accident happened so that he had a better understanding as to what measures he needed to take in order to re-establish the integrity of my vehicle, as well as providing him with my Insurance information. After repairs were "supposedly completed" by New Impressions Collision Center, Alex the (Owner) called me to let me know that my vehicle was 100% complete. I returned my rental vehicle and picked my SUV from the shop. When I drove my SUV off the shops lot, I felt a serious vibration as I begun to increase the speed. When I came to a complete stop at the light down the street from the shop, I also noticed a bad odor which seemed to smell like Radiator fluid coming inside the vehicle. I immediately gave the shop a call to explain my concerns but since it was late in the evening the shop had closed and I had no other option than to just take my vehicle back home that evening. The following day I contact Alex the (Owner) to explain the situation at hand and he just kept leading me to speak with my insurance agent at Allstate refusing to take care of his absolute poor workmanship. I felt " Very Frustrated" that the owner kept sending me to speak with my insurance agent at Allstate as if it was their fault. After reaching out to my agent, I explain the situation and I asked him what I should do in this case and he stated to me that Allstate had not performed any of the workmanship and their for the shop had the responsibility of taking care of the situation. Unfortunately the owner did not want to continue with any repairs due to his "POOR WORKMANSHIP" and advised me to hire an attorney because he was not going to take care of the problem. Ladies and Gentleman you have been advised, "KEEP AWAY" from this shop unless you want to find yourself in the same situation. Unfortunately I have to Rate this business with 1 star, if it was possible I would give this shop "NO STARS AT ALL" for their despicable service. read more

I have been coming to New Impressions since before they moved to this location, so for about over 6 years. They have worked on my BMWs, Mercedes, Chrysler, Nissan and Fords. And have sent him referrals that other shops either wouldn't do or were outrageous in price. They have done from my regular oil change to fixing my car after being involved in a car accident, to those unwanted breakdowns. And every time they have come through. Alex is who I always deal with and have never met a more honest and fair mechanic than him. HIGHLY Recommend. read more

Amazing place! Everyone was very friendly and helpful.The waiting room / lounge was clean, seating area with a huge TV. The minute I came in, I was greeted respectfully and provided all the details I needed to know, a price quote and even made arrangements for me to be picked up and dropped off. We then walked in and Alex helped us immediately with no waiting at all. He was extremely knowledgeable, honest, and funny.I was thoroughly impressed with the service at New Impressions Collision Center. I highly recommend New Impressions to get your car fixed! they did an excellent job on my car and other friends of mine as well. We were extremely grateful for New Impressions!! read more

New Impressions Collision Center - great cars! - Body Shops Near Me - Gaithersburg, Maryland

Alex was extremely helpful with getting my car fixed up for a state inspection, he went above and beyond to ensure my vehicle was safe but still did his best to stay close to my budget. I even got pictures of my vehicle before and after the work was done! Highly recommended for any type of services needed, the customer service was just that good! read more

Very professional, very well priced and prompt service!!! My car suffered a small damage after a car accident and i needed to change the fog light. The bumper was a little scratched off, but not noticeable since my car is black. Found New impressions collision center on yelp and liked the reviews so I called them up (I must say that I called 3 other shops, but was prompted to leave messages). I spoke to Alex on the phone and he told me that they gave free estimates. So, I went there the same day (around 5pm) and he was able to order the light that same day. He didn't try to make me change my bumper just so he can make more money off of me. I got a text the next morning around 09:30 that the part was in. He replaced it for me the same hour I got there and the best part was he didn't even charge for replacing the light since he said it was such a minor service!!!! Also, I must say the customer lounge looks quite nice and clean for a body shop. I strongly recommend this shop. Alex is just the best! read more