I had a wonderful experience at Kings's. Catya and Rafael were so kind to help me purchase a stackable washer/dryer for for 93 year friend who had a limited budget. I was especially pleased with the fact that Rafael delivered, installed and removed the old machine. The whole process went smoothly and I DEFINITELY recommend shopping at Kings before you buy new appliances. read more

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If price is your top priority and you need a used/refurbished appliance this is your place. Parking lot is small, tight and busy, shared with other businesses. Climb the stairs to get into the area packed with items for sale. Wandered around for 10 mins before anyone appeared. She was helpful and showed me what fit my size requirements. Not a lot of selection but a variety of appliances at different prices. read more

I bought a Frigidaire refrigerator in November on 2024 I had nothing but problem with the ice maker ever since day one. I called them waited a long time for some one to come to (Fix it) 3 times I called again last week and was told it was out of warranty a d they sent a Independent appliance repair person who charged us $300 to fix it. And it still does not work. I will never shop here again spent the extra money and buy a new one. This place is Horrible... read more

There is an amazing selection of appliances on display & ready to go on the day- rather than waiting months. Leo was really helpful hauling away the old dryer & installing a new one in SF. read more

STAY AWAY FROM THIS PLACE AT ALL COST. I bought 2 refrigerators from this place, and after one month, both stopped working. This place sells junk as the other one star reviews state. Don't believe the five star reviews, they must be their own people posting those reviews. Believe the one star reviews and stay away, you've been warned. read more

Good prices same day delivery! Samsung electric dryer all kinds of appliances on two floors

Just want to take time to give some "flowers" to Jasmine at Kings appliance. We did the entire transaction over the phone with pictures and price confirmation. She was detailed and sent me the invoice to pay online and it went entirely smoother that I expected - plus she saved me a trip to Santa Rosa! Thank you for all you help Jasmine! I appreciate yiu! Al read more

They have a lot of stuff. I couldn't decide and I had to go home and think on it. I came back and Jazmin sold me a beautiful French door and stove. I am shocked at the reviews because they are very professional and attentive. 10/10 recommend read more

Never ever buy from them. Stove electronics panel was damaged and had to be replaced. Igniter had to be replaced. Strange smell was from mice having eaten the insulation. I wish I'd bought new. read more

Bunch of crooks! Sold us a defective refrigerator. It didn't even last to the end of the warranty before the screen showed an error code. The water and ice dispencer stopped working and the refrigerator started freezing everything. They came out once and hit a reset button but the water and ice still didn't work. A few day later the error returned. Now they are ignoring our calls and won't honor their phony warranty. read more

King's Appliances - Error code that keeps returning. - Appliances Near Me - Santa Rosa, California

After having a bad experience with another used appliance sales business I was a little apprehensive to try another. The first experience was a lesson learned and so I educated myself on what to look for in a used appliance. So I made the decision to check out King's Appliances. Not sure why I didn't do it sooner, we're practically neighbors. But I'm glad I did. After 2 visits with very patient staff as I put everything they showed me under a microscope, I chose a really nice Whirlpool washer an dryer. I dealt with Spencer on my 2nd visit and he was very helpful in help me make my final choice. He is very knowledgeable about his products. He knew things very specific to my model of washer that impressed me very much. He was patient and helpful. Spencer even delivered my new to me washer and dryer within a couple hours of selling them to me. I will be back to King's Appliances for sure. Thanks, Andre' read more

Spencer sold me a Kenmore Elite electric dryer for $250 with no delivery or installation charges during the month of December. After installation and 3 loads laundry I was concerned that there was not enough heat. Spencer came over and found the the metallic flexible exhaust duct had a couple kinks restricting the flow of hot air and compromising the efficiency and potentially our safety. He corrected the problem and our dryer works great. I just wanted to say how much we appreciate the professionalism and courtesy that seems to be lacking elsewhere. Highly recommended. read more

YOU HAVE BEEN WARNED ITS A SCAM!!!!! I bought a fridge here and it's been a total disaster. 1, The fridge that I had chosen apparently got damaged at the store, at this point I wanted my 1200 back and they said no and made me choose another fridge 2, Fridge number one was delivered and was broken in 3 weeks I had to throw away food worth more than 600 since I was not home for the weekend I couldn't save anything. The most disappointing thing is when the freezer defrosted the ice melted and damaged my hardwood floors. They sent someone to fix it but guess what it broke again in two weeks I had to throw out all the food again 600+. 3, After calling multiple times they told be to go to the store and pick another fridge, after two weeks same thing happened the fridge broke again, the guy said it was leaking Freon which he filled up and said it will most likely happen again, I tried to call and I kept getting told the owner will call you which he never did. After adding up all the money I wasted on food I should have just gone to home depot and gotten a new fridge for 1600 with warranty. read more

I got great service from Spencer. When the first refrigerator I bought had problems he came to my house the morning after I reported it and did all he could to fix it. When I reported the next day that it was still malfunctioning he bent over backwards to help me find a suitable replacement and then set it up in the back room of his store so that I could listen to it and thoroughly check it out. He fixed a minor problem with one of the crisper drawers and it was delivered to me promptly the next day. He didn't charge me for the second delivery. The 90 day warranty is now up and the fridge is working great. read more

I have to say, I am extremely happy with Kings appliances now. There were some problems with the items, but they fixed the one issue in warranty, and then they came and even made it right for a problem that happened well outside their warranty, when they didn't have to. This was over and above what they were required to do and way more than what I expected, so I needed to update this review. It is clear to me that this place cares about their customer satisfaction and went well out of their financial way to do it. read more

Sold me broken appliances. Claimed to be sending g someone to fix. Never showed up wont return calls. Edit: came today will order parts and return. I will update when complete read more

Gave me a moldy washer and now it's not spinning or draining water. won't answer or return any calls. payed $800 for a broken smelly washer !! read more

Wow. So rude. I was told the delivery person would arrive after four, to pick up a fridge my landlord was displeased with. They showed up at 3- I was not home. I asked them to kindly wait while I drove home and the woman (who seemed to barely understand English) gave me an screaming earful about how it was my fault that I didn't like the fridge (when in fact it was my landlord- and anyway, scheduled time is scheduled time) and how it was going to cost her $150 to have the fridge picked up free to me. She yelled at me for a few other things not my fault like that my landlord had said i was there when i was not, and that the fridge was supposed to be outside (sorry yelling woman, I am 105 lbs and cant move a fridge downstairs, and its not my fault your delivery guy isn't strong enough for the job- maybe you should pay two people) and i just ended up pleading for her to make sure her pick up guy either waited or came back. The fridge she sold my landlord was ok, and I appreciate re- used appliances for environmental reasons. read more

So we bought a washer/dryer and a side by side refrigerator from the Napa location. First of all, the lack of communication due to the fact that no one speaks ENGLISH should have been our first red flag, but we have had friends buy from them with no problem so we didn't think we'd have one either. Well that's definitely not what happened. The first day we had the fridge it was cooling but wasn't cold enough to keep anything frozen so they can and fixed the fan. Now it's so cold in my fridge that I have thrown over $100 worth of food away because of this problem. Now they are supposedly coming to "fix" it after a week of back and forth phone calls and unplugging and turning down the temperature etc. We told them we wanted our money back and they said we would have to let him try and come fix it first! WTF? And to top it off his wife tried telling me that I would have to pay $40 to have them come and remove the fridge. Again, WTF?! DO NOT BUY FROM KING'S APPLIANCE (both locations are run by the same person, so don't let the language barrier fool you. They know exactly what kind of business that are running.) read more

Don't do it. The appliances I bought were older models. The dryer died after a year (the washer is fine). The customer service lady (receptionist) is the worst. Seems like she is trying to get off the phone ASAP. She was hard to work with. The technician at this place did provide free labor, which is nice but after 3 different visits for 3 different issues, I gave up on the dryer. The technician was also able show up on a some day and next day basis I would not refer a friend or family. I will never seek further business from this place. read more

I gave them 5 stars because they deserved it. First I dealt with the woman there who REALLY knew their appliances. It's because of her I got the right size for the apartment, and just what my tenants needed. She scheduled the delivery and pick up from my purchase, and it was done that day, just as I needed! Later in the day 2 men came with the refrigerator, carefully brought it into the apartment, leveled it, made sure all was right. They have a 90 day guarantee, and hauled away the old one too. They could not have done a better, more knowledgable, courteous job. Very professional. read more

I bought a used washing machine and the owner told told me it was 4 years old. The machine didn't work right from the start and when I contacted the manufacturer I was told it was made in 2011! After I complained they gave me back most of my money. read more

Second time buying a used appliance from Kings. Great prices, good selection, friendly staff. But the best was that they delivered a washer to Sonoma, installed it, and hauled away the old one for only $30! When the need arises I'll be back. read more

I had a great experience with Kings. All they promised was delivered. Inventory, customer service, delivery and warranty on used appliance I would do business with them any day. read more

Don't buy from this crook.. after we bought a fridge that does not work, I found out he sells junk and doesn't fix it. He said he was coming to fix it like 3 times and never showed and wont return phone call's. The right thing he should do is give us our money back.. everyone needs to turn him into the better business bureau. read more

If I could give them a minus 10 I would. The worst service I have ever had! We bought a refrigerator from them just over 6 months ago then just after the warrantee expired the compressor went out. The repairman we had to pay for to look at it said they jimmy rigged with a temporary fix and they knew the compressor was fried. So we waited for 4 days for their repairman to come and he never showed. In the meantime all the food we bought for Xmas, (the fridge broke 5 days before the holiday), had to be thrown out. So the owner offered to sell us another on for 1/2 price, which we did and should not have. I paid extra for an ice maker to be installed and after they set it up the ice maker didn't work. So I called and asked them to come look at it and she refused. The owner had the nerve to say it was costing HER too much money and she started telling at me! We missed work, hundreds of dollars of food had to be thrown away, plus waiting for days for a repairman who never showed. So I was not able to have Xmas at my house either and had to wait at the house while I needed to work and finish getting ready for the holidays. I am reporting them to the better business bureau and I am going to send them a bill for my time and missed work! DON'T BUY FROM THEM. YOU WILL BE SORRY! UPDATE 5/2012......... So now the owner is trying to blackmail me and tells me she going to press charges against me for writing a bad check unless I take down my Yelp review! I paid for half of the replacement fridge when I bought it and I said I would pay the other half upon delivery which I did. So when the the ice maker, which I paid extra for, did not work on the replacement fridge and they never sent anyone out to fix it after promising they would numerous times, I stopped payment on the final check. I informed them that I would pay the final payment when the replacement fridge was repaired. Again they never came out to fix it. All I got was lies and empty promises. WHAT A BUNCH OF CROOKS! read more

*DO NOT GO HERE* *THIS PLACE BLOWS* This place is a scam and the people who run it, know it. We purchased a used fridge for $700. Not only did it not work, they broke a piece off of it (that we later saw was super glued together and already broken) when delivering it. We returned it, politely asking for a refund, only for a very angry female employee yelling at us that we signed the contract of no cash refunds. They know they're selling broken products and DO NOT CARE about their customers what so ever. I talked to the owner demanding a refund and he said absolutely not. I told him he's a scammer and a cheat and he was speechless. He tried to get me to "exchange" for a different fridge because that's in the contract. The very first fridge he showed me did not work. I told him, "You know, this makes you look really bad. You sell me a broken fridge and the next one you show me is broken". His only response was, "Exchange fridge" over and over again. We finally did because lets face it, once you sign that contract THEY GOT YOU. The fridge we have now from them already wont close all the way unless you lift the door while closing. I wish I saw the reviews on here before gracing this filth establishment with my presence. These people sell BROKEN PRODUCTS and DO NO CARE ABOUT THEIR CUSTOMERS. I hope the law can get involved somehow and shut these people down. Complete scam. It's hard to write this review without thinking about how they violated me. I feel dirty. It's hard not slander this establishment, but they are a parasite in Santa Rosa. DO NOT GO HERE. read more

NEVER AGAIN! Garbage products, awful service and they never answer the phone or return calls. If I could give negative stars I would. Experience has cost me way more in time and energy than the few hundred dollars I saved by not going to Sears. read more

You get what you pay for but.....all be it they were slow to come through on their warantee on my fridge. However, they did finally fix my used appliances I had bought from them when they acted up. read more

I'm pleased with the W/D combo I purchased from Kings. From the get-go there was an issue with the washer making an odd noise on the spin cycle. The installer asked me to place a service call. The process for getting the technician to my place was encumbered by a few miscommunications and a missed appointment. Bottom line: it was repaired to my satisfaction and I believe I got a good deal overall. I would buy again and recommend to others, but remember YOU ARE BUYING USED APPLIANCES - Buy at your own risk. read more

Have used Kings 3 times to get appliances for our rental units and our home. They have good units that are reasonably priced. Plus they deliver and install making it super easy. They don't have great communication skills so it may seem that they aren't getting what you want...but they do...it may seem like a little bit of a leap of faith but we've had good results using them and would recommend them. read more

I love these guys , they always have brought me amazing washers and dryers and come to my house in Sonoma to fix . They are the Bomb!!! Eveything i used but repaired and in awesome condition, they will always fix if not working . They are great!!!!!!!!!!!! read more

We've had great service through kings bought our washing machine (after owning an overpriced electronic calypso that died a few too many times) we bought a used workhorse through them that I've never had even a single issue or problem with. delivered my new one and took the old one for me. we bought a refrigerator recently the wife is always super helpful and her husband is quick to get out for a service call and diagnose and order parts. highly recommend if youre in need of clean quality used appliances for a good price. read more

DO NOT BUY ANYTHING FROM THESE PEOPLE!!!!!!!! And make sure u take before and after pics of any service these jokers do for u I had them look at my washer to fix a little problem with it filling up a little to much stuck on a large load he took it apart and didn't put it back together correctly then accused me of a new problem the hole bowl busting out the back of the washer missing bolts ect. You will need service on all appliances you by from them.....within your warranty and after......there all carp and rigged with old used parts. The owners of this business are very rude and will Ignore your multiple phone call's hang up on you and promises to call back and never call. It's to bad you have to give a star at all......THIS GOS FOR CLEVELAND AVE IN SANTA ROSA read more

I have had my refrigerator from this place for 6 years now with no problems at all! The customer service here is amazing. They also will pick up your old appliance and take it, while delivering your new one! Highly recommend this place and have very great prices on used appliances. read more

I wrote previously a one-star review based on my experience with a warranty fulfillment, but this business did in the end satisfy my needs. They were weak on communications but well-intended and came through with flying colors. read more

At first it seemed so easy picked out a nice washer and dryer, had it delivered same day and installed. Used it once or twice it was fine. Then a code came up turning off our washer each time we used it. After many failed attempts Kings attempted to fix it. Did not work, we had them pick it up to service it at the Napa location. After having the washer for a week we still had not gotten a call about the status. We had left many messages called numerous times a day and nothing!!!! I had to research for a cell phone number they called me from to get ahold of them. Finally a week and a half later they told me it would be 3 weeks to fix. I was outraged we hadn't been contacted earlier and that it would take a month total to fix this problem. I asked for a temporary washer until fixed and they never called back after saying they would. A week went by after 15 or more calls were made by myself. And they still haven't called. We have had to go to the bbb for help resolving the problem. Our next step is court. We are out $560 bucks and have been without a washer for over two weeks with still no word from kings. THEY ARE A TERRIBLE BUSINESS. DO not go here! Worst experience ever! read more

I have to give one star because it won't let me give Zero stars. Have had a horrendous experience with this store and the napa one. We thought we'd save some money and get a fridge from here after an expensive move... Biggest mistake EVER. Fridge stopped working within hours, call them to have it replaced and after a very difficult time getting ahold of anyone (language barrier and horrible customer service skills) finally a few days later they send out a loner fridge and take ours back- granted the loner doesn't fit in our kitchen so it's in the garage... 2 weeks later as I write this our fridge is still being "fixed." It's very difficult to get a hold of anyone and when I finally did I demanded our money back they said simply "no." Ridiculous- how is this company in business? To make matters worse we have a brand new baby and all the food people brought over was ruined! Spend the money and buy a new fridge from Home Depot or Lowes, this isn't even close to worth the $300 we saved. read more

We bought a washer/drier and a fridge/freezer for a rental unit. The price was good and they were immaculate. They were delivered as promised. The tenant called and said the washer had leaked, I called Claudia on Sunday and she had it taken care of right away, it was NOT the washer it was a valve, which had nothing to do with the washer. The tenant called again and said the fridge was not working. Once again I put the call into Claudia at Kings appliances, she was on it right away. They fixed it and it is running perfectly. They are very good not only sales but after sales which is most important. I cannot speak highly enough how they dealt with my call right away. I would most definitely deal with them again and tell anyone about their service read more

BEWARE! This is my 6 month review after purchasing a refrigerator. At first, you assume 'Hey, this fridge looks great and it's only $500!! And a 3 month warranty? You can't beat that!' Then the unit begins to leak all over my hardwood floor. One of the service techs there is great and offers to come out and look at it(3 month warranty) and replace it if need be with a different unit. We end up needing another unit. They deliver it after I have to go down and pick out a new one. This is already an inconvenience. Not even another month in with the new fridge, and it leaks. I am outside the warranty now and screwed. THIS BUSINESS IS A SCAM. read more