Sometimes you learn more about a business from what they don't do than what they do…read more I called Fireplace & BBQ's looking for help with my 50+ year-old Broilmaster P3X. I needed diagnostics and repair, and while they sell genuine Broilmaster parts, they don't really perform that type of repair work themselves. Here's where they earned a customer for life. Instead of trying to sell me a new grill--or worse, pretending they could do something they couldn't--they recommended a local technician who regularly purchases Broilmaster parts from them. That technician drove over an hour to diagnose and rebuild my grill, using only factory-authorized Broilmaster parts purchased from Fireplace & BBQ's. The result? My old Broilmaster now looks and performs like it just rolled off the showroom floor. I'm convinced it'll probably outlive me. Could I have gone to a big-box store and bought a shiny new aluminum grill? Sure. That's exactly what one store recommended. But anyone who knows grills knows many of those are designed to be replaced every few years. My Broilmaster was built to last generations, and now it probably will. The best part of this story is that Fireplace & BBQ's didn't have to recommend someone else. They could have simply said, "Sorry, we don't do that." Instead, they pointed me to the right person, and in the end they still earned the parts business because I insisted my technician buy only genuine manufacturer-authorized parts from them. That's how great businesses operate. They put the customer first, earn trust instead of demanding it, and understand that doing the right thing almost always comes back around. Five stars for honesty. Five stars for integrity. Five stars for understanding that customer loyalty is earned--not sold. They've earned mine. Easy 5 STARS

Do not do business with this company. He claimed that the parts were not available, however if I…read morepaid cash he had some inventory that would work. I paid him cash, and it has not worked more than three days at the most after he has left. Today he left and the fire went out after 25 minutes and never came back.

Staff and service were outstanding. We are loving our new grill and the infrared sideburner to…read moresear steaks. Home delivery and setup, good price, great experience.

Stopped in looking for an outdoor bar table. Was greeted by a friendly gentleman who helped us…read moredetermine exactly what we are looking for. Pricing seems fair so we hope to do business with them. The only issue is location. This area seems sketchy although close to the interstate so pack your piece.

We just received our patio and outdoor set! Corey was great, no pressure and was well educated on…read moreall the stuff in the room.

Really nice experience. I stopped in to see what they had to offer. Very nice showroom and Corey…read morewas professional and knowledgeable!. I will be back when ready to purchase.

Absolutely horrible experience. Original appointment 12noon. Frank texted night before…read morerequesting to change appointment to 8am for the following day. Ok fine. 8am came and went TOTAL NO SHOW - no phone call, no text - zero communication! Trying to reach someone was frustrating and required numerous calls and texts. Finally at 910am they call. Zero concept of customer service, no apology, no respect for customer's time. DO NOT USE MY GRILL GUY!

Wasn't worth it at all. $500 and the guy was literally there 30 mins! I texted the number that…read moretexted me and asked if he was coming back and no response. Won't use again.

Had an expensive cleaning and ignitor replacement several months ago. Do not use my grill often…read moreand since the cleaning grill does not get hot. Yesterday ignitor not working as well. With hand lighting the grill it did not produce enough heat to cook for Super Bowl guests. For a service call for first hour of work to come back out they want $260! For grill work! They are very expensive and do not take care of their customers

Amazing service, they fixed the grill nobody wanted to and offered rest service. I will 100%…read morerecommend is worth every penny! Cannot say enough good things about this place and their owners. It was hard to book them because of the amount of people they service im assuming but it was worth the wait and the money.

I love Home Depot and have been a customer for years. I…read morejust wanna know why isn't there at least one cashier to check out customers. I had a rather unpleasant encounter with an employee at the self check out. She was rude and dismissed a concern that I asked about. When I told her she was rude. She walked away and said "I not rude." This encounter was unusual for Home Depot. After several attempts of trying to call and speak to the manager, I decided to post this review.

This isn't my "home store", but it was on my way so I stopped. The store is very nice. I was…read moregreeted right away - super friendly and knowledgeable staff. We walked right to what I needed, had a quick checkout, and I was gone. The price I paid was less than the cost on Amazon. They had a large selection of items, but I knew exactly what I needed.

Stopped by to get keys cut, the young man that helped me out was extremely friendly. He pointed out…read morethe plain keys and then pointed out the keys that had designs on them While my house keys were getting cut, I inquired about getting keys cut for my SUV, and he explained how it works because my keys needed to be programmed. Very knowledgeable and very friendly, great job. They had a huge selection of different types of keys to get made.

Great experience buying new counter top. Jim Worley was so kind, knowledgeable, and patient with…read moreus. Got a really good discount on the countertop. Everyone we dealt with were so friendly and helpful. Jason, and the ladies at the front took care of us. I highly recommend this Home Depot for your kitchen upgrade. Ask for Jim Worley.

I used this company to purchase and install gas logs in our fireplace. The workers showed up on…read moretime and were very polite. They even wore booties over their shoes which was very much appreciated. The installers did a great job on the gas logs and it looks beautiful. They explained everything to me and I was highly satisfied with their work. I would definitely use this company again in the future.

Ordered our fireplace logs over the phone and they arrived and were installed in a timely manner…read more The installers were quick, and very helpful in showing us how to use it.

This place was amazing! Very professional. From the phone call I made to the point of sale then…read morecheck out & delivery. Could not be a nicer group of people that all knew their stuff. They were beyond accommodating as far as delivery. Mine was a royal pain because the move date kept changing. The guys that did my installation were great to communicate with me on their ETA and lightening speed on the actual install. Before they left they made sure I understood everything & had no questions or concerns. Fast forward 9 mos. I needed a repair on my dryer (it stopped heating). I called & spoke to Stephen who was so friendly & apologetic. Not their fault, it's a machine, things happen. They have once again been easy to work with & very informative. I have scheduled the service (no charge) and they even had to provide me with my receipt. Again, amazing. I will continue to buy my appliances at TEXAS Appliance. Great experience from start to follow up.

We had a great experience at Texas Appliance this weekend. My son and I went in first just to check…read moreout some options and see some things in person. They let us look around and do our own thing which I appreciated. Then my husband and I went in after once we had narrowed it down to make a decision. We worked with Kimber, and she was awesome. Honest and straightforward about the options we were looking at and also was able to share timing with us and a number of other details. We feel like we got a good price and will get quick delivery as well. Even our protection plan will give us money back if we don't end up having to use it. We will definitely be back in the future when we need to get other appliances and work with Kimber! Ask for her!

This is a note regarding my experience with the owner of the location when she sent a private…read moremessage and invited us to come back in spring when their inventory is larger as well as to request that I remove a photo that I had placed on the original review. The photo wasn't of anything bad or wrong, it was not misleading or a misrepresentation, it was a legitimate photo of the outside area of the location that she says is shared with a landscaping company, tho what landscape company I do not know. The reasoning stated to me was that the landscaping company didn't want the photo of their area published. The photo was of the locations surroundings just as any Google maps search would provide, so it's not anything that can't be seen anyway. It showed their "shared space" which being "shared" still makes it part of this businesses space which serves as sort of a parking area. The rating on this review is based on the point of contact by the owner to manipulate the initial review by requesting removal of a photo that is a true representation of what is surrounding the business, part of their "shared space", this removes what is also a visual to allow others to find this out of the way place that is not on any main road. I don't feel it is appropriate for a business to private message a Yelp member for the sole purpose of manipulating what is on the review.

The man who helped me gave me some good information and guided me to some good plants and good…read moredeals.