Enjoyable stay near Colonial Williamsburg and Jamestown. Rooms were clean and comfortable. Our room had a view of the river and was quite peaceful. No internet service in the room so had to go to lobby in main building but we were busy with our touristy adventures so it wasn't missed much. Not much choice in restaurants but there are plenty nearby. Did have dinner at both Elements and James Landing Grille (open only Thursday through Sunday). The menu at both places is fairly limited but what we got was good. Staff was friendly and helpful. Would definitely stay here again. read more

Gorgeous hotel and grounds....BUT Thanks to Biden's America there is not enough staff to run this resort efficiently. I've paid 1100$ for 3 nights only to have the following: No life guards at pools Pools opening late and closing early No working phones in room Unable to book activities Long wait for food and many closed restaurants Dirty bar area with used glasses and dishes all over (so much for Covid) Mildew in room shower So disappointed for this place was highly recommended by friends and family. read more

It's a nice place, don't get me wrong. My wife paid $150 for a massage yesterday. Today she has bruises. She doesn't usually bruise easy. The spa, sauna and pools were not open due to pandemic. They are supposed to be available with a spa service. It was not sparkling clean. They tacked on a "resort fee" of $23.99. For what? Only the golf clubhouse was open for meals on Sunday. The pool was open. We didn't swim. What did I pay the $23.99 for? Maybe it would be ok if so much hadn't been shut down due to COVID. We spent enough money there without this fee fir what could have been. ( not really sure what that was). I would consider staying there again as the facilities are nice and The views are magnificent, however I would dispute the resort fee as most features of the resort we're not even available. The room was comfortable and clean, and we felt totally safe and secure there. read more

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I have been coming here for decades, since my children were small. They are now young adults. Went with my wife for our anniversary and there are some major issues here. The most important, safety. We stayed four days and 5 minutes in the room on the first day no knock entry by a grounds keeper who yelled into the room "is everybody okay in here" while standing in the entryway. Absent gunshots or blood curdling screaming not sure why a groundskeeper was there. Day two we returned from Williamsburg and the door to our unit was ajar and you could ask did we leave and not shut it but the next day the same situation except there was a mystery bag of ice on the floor we didn't ask for so someone had been there. Checkout day early in the morning another no knock entry by what appeared to be cleaning crew. I was a bit startled, it was early, well before checkout time. When I confronted her as to why she was even there she retreated and I noticed there was no cleaning gear just a universal room key. I consider this suspicious and dangerous for guests and those who work there. Food. Every single place on the grounds that serves food is grossly sub par. The food at the James Landing grill was overpriced and bordered of cafeteria food. The Mill where they serve mostly coffee had microwaved breakfast sandwiches which have all the character of wet cardboard. I had Lox and Bagels. They literally threw a big wad of Lox into a cardboard box with a slice of onion, an under ripe slice of tomato, a little container of capers and diner cream cheese in those little foil things. To finish it off a sliced bagel untoasted and doughy. I guess it was DIY bagel for $12. The Eagle restaurant is similarly plagued. Shrimp Po boy which had tiny "fried" shrimp on them from Costco and fell apart on contact. Service was very slow. The view from our room was great and except for the balcony that needed paint the unit we stayed in was nice. I have golfed there before and it's fantastic. The problem is that at $450 a night and "amenities" being limited and food impossible to the point you have to leave the resort this is not a place where you can justify the price. This is a facility that is on the decline to the point that after all this time I am unsure I would ever go back. read more

I brought my husband here as a surprise birthday getaway, and everything was really nice. Check in was a breeze and the area was easy to navigate. The condo was very spacious and clean. The bed was super comfy and the kitchen had everything we needed. There was a nice little patio that overlooked the water. We both loved it! read more

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Beautiful resort with plenty of recreational activities. Came here for a conference and was impressed by the service and the facilities. Conference room is technologically well equipped and aesthetically pleasing as well as comfortable. Catering and bar service was incredible. Check in process and parking was a breeze. The resort also has beautiful gardens, piers, and walking trails. There's a nice indoor pool as well as plenty of other activities to do around here. It's also close to Busch gardens, colonial Williamsburg, outlets, and many restaurants. The rooms are very comfortable, clean, and well equipped. Only downside is the mosquitos but that comes with every place that has trees and plants. read more

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As I have sat here this morning writing reviews for our vendors for my daughter's wedding on Saturday, I kept opening the tab for Kingsmill - and quickly pushing it aside - this was going to be a tough one. Truthfully, I don't even know where to start - thank you doesn't even begin to touch on the amount of gratitude and appreciation we have for the experience and privilege of working with you. From the moment we walked in the door for our very first tour of the beautiful venue there - James Gelfand has gone over and above every single expectation. To say he was amazing is to not do him justice. Every single detail was attended to, he listened so patiently as my daughter described her vision - and he professionally and wonderfully brought it to life. As an already nervous and anxious Mother of the Bride who had insanely decided it would be a good idea to take on the role of Wedding Planner - an area I was completely clueless about - he walked me through every step of the process, kept me on track, provided the perfect amount of encouragement and support. Closer to the actual date of the wedding, we begin to work more closely with others involved - Lauren Freed, Erin Clark, Savanah Fowler, Kyra ... each and every one there created a personal relationship with us, and the end result was a day that exceeded our wildest expectations ... Thank you is truly, truly inadequate. Kingsmill is a breathtaking location that is now forever embedded in our hearts ... and we are so very humbled by the gracious and welcoming experience we have shared with you for what was single handedly - the very best day of my daughter's life. If I could give you a hundred stars, it still wouldn't be enough. read more

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The Kings Mills property is beautiful but the rooms are just ok. The restaurants are good and staff pretty friendly. I've stayed twice and both times the noise has been a great annoyance. I've been on the ground floor and heard walking, creaking, doors closing, individuals walking up the stairs, etc. For the price that it is disappointing that the noise is so prominent! If you are a light sleeper you should pack ear plugs. Both times I also had gnats and mosquitos in room, but again if you maximize resort amenities your time in the room should be limited. read more

Expected a resort feel with centrally located amenities, but rooms are located in buildings spread around the grounds and not in a central building with easy access to the pool. No room service and Spa is closed on Mondays and Tuesdays, which totally ruined our plans. Someone's dog was whining nearby and a large, haphazard sign outside the building posted "for rent by owner". Totally not worth the price. read more

What a sad decline. We belonged to the resort but are canceling our membership. The gym is dirty and the air conditioning doesnt work, most of the machines are literally rusted. The restaurants serve very mediocre food, last time we ate at the marina they only had potato chips as a side and this is after a steep price increase on a very small menu. They are chronically understaffed with very high turn over. It feels like the owners are solely in it for the money and the ship is sinking. Don't become a club member. Buyer Beware ! read more

Room is fine, but I think the resort is a motel but masquerades as luxury. After you check in, there is no way to reach the front desk. The numbers provided on the website and on your check-in confirmation are out of service. Typical housekeeping is an extra charge. Rooms are cramped and need updating. There are phones in the room and bathroom for contacting front desk/other resort amenities but they don't work - relics from the past. There are safety and security reasons for needing a number that works to reach someone. read more

This is a nice property and it doesn't come cheap. The condo we rented had black ants coming out of the kitchen sill, they were all over the counter, the front desk had to be called 3 times before anyone came out. With my family and grandkids, the maintenance man decided to spray the area with insect poison. They really handled the situation poorly, we had to wait for over two hours waiting and didn't get the opportunity to use the facility like the pool or go out to dine. But for our troubles we were offered a formal written apology and 15% discount if I ever come back. TBH, why in the world would I come back. read more

Kingsmill Resort - This is where the ants came in from... maintenance, is to be proactive so ants don't get in - Golf Near Me - Williamsburg, Virginia

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Have been here for one week and asked to have the garbage in my condo removed. Was told it couldn't be done without 24-hours notice. Returned to the condo tonight and found a huge bag of linens on a dining chair, evidence staff had entered the condo. Garbage wasn't removed or any other housekeeping services you would expect at a 4-Star (their words) resort. Bed not made, dirty linens where I left them. All this for $282/night. So cheap there isn't a notepad or pen in sight. Three phones but none of them work. On a positive note, the staff is pleasant. read more

A bunch of hair in the soap dish on checkin was disturbing but I let it go. Then noticed neither of the two TVs worked well. Let that go too. The HVAC wasn't heating the place well in the cold of December. Sink leaks and had to put a towel under it. called room service and waited an hour for room service just to get absolutely disgusting stale "food!" That was when I finally called the hotel manager who was not available! They took away the food and reversed the charge but that left us in a cold room hungry on our first night. The buffalo wings looked like food that had been sitting for days in a glass display as a sample at a diner. The medium-well ordered burger showed up rare with stale fries and the $26 salmon had white albumin seeping from it with cold beans and rubbery stale matter spinach. Just disgusting for even Denny's but even worse for a fancy resort charging high prices. Didn't expect gourmet but didn't expect stale 3 day old looking food either. Was supposed to stay for two nights but checked out and went back home after one disappointing night. Tried to find a manager the next morning to let them know the list of issues in case they care for feedback to improve. Instead I stood there and overheard another very disappointed guest check out and give them a piece of his mind. Waited for a manager for a long time and no one showed up so I just left even more disgusted. Not going back. Place has potential. I blame poor management and it showed. read more

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Unable to enjoy all of the things the resort has to offer. However the scenery and hospitality are wonderful. We will return! read more

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Super beautiful resort with so much to offer and just a few areas for improvement ... We spent a week in a River View Suite with my inlaws and our 8 month old. IMO the ultimate family fun package was worth it - not having to debate each day whether certain activities were worth it, we were able to just dig in and enjoy SO MUCH of what Williamsburg had to offer - Busch Gardens, Water Country USA, and Colonial Williamsburg. Here are my notes:​​ ​Most employees were very friendly.​ Try to enjoy all they have to offer, we HIGHLY recommend the river pool/lazy river and Marina. The guys working there were young but really friendly and laid back. Paddle boarding was so relaxing and fun and we had a blast on the jetskis (which we rented for half an hour). DELICIOUS breakfast with loads of fresh fruit. Kindly give you a to go cup of coffee ​ if you ask.​ Lots of options for us as vegetarians, and my husband who also has Celiacs. Food was always delicious, only thoughts were they could HUGELY improve promptness with more than one omelette chef and more than one toaster. Hostesses also need some major work: Came at 930 for breakfast - told it was a 50 min wait, yet the whole time we waited there were countless empty tables - volunteered to sit in the deck Bc there we're 2 empty tables and told they were seating it. Remained empty while we continued to wait. Similar experience the following days. They need to refine the hostessing process so this doesn't happen constantly. Balconies in building 12 had KILLER views of the river but sitting out wasn't ​as ​enjoyable because of smoke from smokers below constantly blowing up. Felt like 2nd hand so I didn't even like having our daughter out with us. That could easily be solved by having smoking and non smoking buildings where you can/ can't in balconies. Flawless housekeeping. shuttle drivers were great and understanding (we missed one by one minute and the front desk immediately sent someone). Rotten experience at the James Landing Grill, skip it! ​ Most of the servers at breakfast were pretty good. ​ ​We also had a good experience at The Mill - def. check out their frozen treats and gift shop - TONS of cute things! read more

Kingsmill Resort - Pic stitch of our suite, the view and our building. - Golf Near Me - Williamsburg, Virginia

We came here for an early Christmas dinner around 2pm. It was located in the resort ballroom, which was very spacious and had a great view. The waiting staff was very friendly. Everything I had on my plate was delicious. The herb crusted salmon was cooked perfectly and the sauce that accompanied it was delish! They had lots to choose from. Cheese and fruit to chicken, pork, roast beef, turkey, you name it. The sage stuffing was also a hit. Some folks really don't know how to make a good stuffing but they nailed it. The resort itself was very beautiful; right near the James River. read more

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This is an overall great resort. About 12 family members and myself came here for a birthday weekend. The grounds are absolutely beautiful and very well maintained. The grounds are so large that they offer complimentary shuttle service from your hotel room to your destination. I was kind of surprised about the hotel rooms as they are set up all over the grounds in several buildings, which isn't a bad thing. The buildings look kind of rustic on the outside, but don't be fooled because the hotel rooms are really nice. They have hotel buildings that overlook the river, are close to either of their pools or fitness center, or overlook one of the lakes. The rooms are pretty big and have sliding doors that open to the back. They bathrooms also have an option of a very dim light setting which is nice for the kids or older folks that want to keep a night light on. The towels are really big and fluffy, which I loved. There are a few different food options on property. There is a seafood restaurant that overlooks the James River, there is a pool bar that also serves food, and there is the restaurant in the main building that has breakfast and dinner. It's nice because there are enough options and you don't have to deal with the hassle of finding something off property. One of my favorite things about Kingsmill is the lazy river. It's so relaxing! There is also a pool with a wade in type entrance. They have several different sized fountains for the kids at the entrance of the pool that the smaller kids liked. All around the pool are lounge chairs and there are a number of large umbrellas that you can move around, which is great for people who don't necessarily want to sit out in the sun. The resort has a variety of water sports that you can do on the James River, such as kayaks, water cycling, and jet skis. They do have 2 paddleboards, which clearly wasn't enough as they were reserved for most of the day. However they did say that there were another 6 on order, which they definitely needed. They have a great setup at the gym with lots of machine and free weights. Additionally, they offer a variety of classes each day, which I really liked. I really had a lot of fun at this resort. It is a perfect place to relax for the weekend and is great to go with a group of people or just yourself. The only issue I had was at check-out, we were locked out of our room because the keys cut off right at 11am unless you extend. After 30 minutes and 3 or 4 phone calls, we were finally able to get into our room to get our things out. read more

Kingsmill Resort - Map that they provide you of the property upon check-in - Golf Near Me - Williamsburg, Virginia

My wife and I wanted to go to a Resort-like place for vacation this year, that wasn't out of the country. We happened to come across the Kingsmill Resort, and so glad we did. We had a wonderful experience here and an overall nice/relaxing time. Here are some things we liked: - They acknowledged & was able to fulfill our request for a top floor room (we had an awesome view overlooking the river/marina) - Restaurants on premise...we didn't have to leave if we didn't want to. - Located right off of Route 60 which has access to lots of other areas/restaurants - Merchant Square was really cool - The Mill...I love my coffee, so we were so glad they had this type of place with coffee & pastries & sandwiches - Friendly staff...everyone we interacted with was super nice and helpful - Clean rooms - Golf & Tennis...although we didn't do these activities, it's cool that they are there for people to engage in - Fast check in/out process - Complimentary - Shampoo, body wash, pool towels, coffee/tea (in room k-cups), lots of TV channels, Shuttle to Busch Gardens/Water Country....just to name a few things We highly recommend this place if you're looking for a resort like atmosphere without leaving the country. Would definitely go back in the future. read more

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This review is for the Christmas Buffet held in Dec 2019. The buffet was a total scam! 4 or 5 of the items on the buffet were not included in the buffet. We are talking about duck breast, seafood tower, shrimp and crab claws, beef filet, roast of lamb, and other items. When I asked the waitress why these items are not included her response was the suppliers did not have these items. I spoke to the resort manager and he told me it is likely that these items were out of stock by the suppliers. None of the guests were informed about this. Why didn't the guest services clerk tell me they were out when I called to reserve the day of the event? This is dishonesty at its best. You cannot advertise items on your menu and wait for people to show up and then tell them oops sorry our suppliers didnt have these items. How can the suppliers be out of stock? This event was planned for months. The suppliers had months to get the items ready for this day. The resort manager admitted to me that this happened for Mothers Day and Thanksgiving. He also said sometimes the other seatings will get the items and the next seatings wont. For example if you reserved for the 12pm seating you may get all the menu items, but if you reserve for the 7pm seating you may not get the items. This was far from what the waitress told us. The waitress was also the supervisor there. She said we did not offer these items to any of the seatings today. So who is lying? The waitress tried to brush it off and say she will take off 30% of our bill. We told her its not about the money. Its about the principle. We came for the shrimp and duck breast and beef and all the wonderful items. But how can your suppliers all of a sudden not have the items? It seems like this is a common pattern this hotel has. They lure you in with promises of delicious items and when you get there they tell you they are not available. I have dined all over the world in some high end restaurants and very nice buffets. Nowhere did I experience a buffet tell me 5 or 6 items on the menu are unavailable due to no stock. I paid 60$ for what? To give me vegetables and salad? Please do better. This is a huge embarassment to your resort and your staff. I was appalled at this dishonesty and fraud. I will never come back to the Kingmill resort. read more

Kingsmill Resort - All the missing items - Golf Near Me - Williamsburg, Virginia

Stayed 2 nights here in a condo. Rooms were clean and spacious. Kitchen amenities were restocked each day and beds were made. We were able to watch a game of tennis going on in the backyard. For activities, We took our children to the indoor swimming pool as it was still too cold for the outdoor one. They had an arcade room right next to the swimming area which my kids thought was really cool. Oh! And their lotion. I'm not sure what's in it but it was so moisturizing and smelled AH-mazing!!. My only regret is not asking if their shop sells their signature body lotion in a bigger bottle. read more

Triangle Women In Golf(African American Golf League): 28 of our members just completed a 2-round 3-day golf retreat at the resort. The staff was the epitome of customer service! Many thanks to Tim, Meagan, Loren and several others for making our visit the best ever! The ladies have all raved about their experience at Kingsmill. From the accommodations to the meals and the golf, everything was just wonderful! We played the Plantation Course during this visit. We will definitely return to play the River Course. Many tanks to Kingsmill and the members of the resort staff, restaurant staff and golf staff. YOU GUYS ROCK! read more

Some good and some things need work. Pretty views and grounds. Very spacious room. Marina is nice. Most food options limited currently but still plenty close by. However... Here currently. Hotel handed us a paper at check in of what is open and what is not. Says pool opens 9am. Arrived with our kids at 9:40 and the water yoga instructor stops class as we enter to scold us for walking into the pool area. We said no problem, we will wait. we quietly waited on the steps with our feet in the water (it's 100 degrees and we have two kids). She stopped class again to rudely scold us??! Really disrespectful and unnecessary. A member of the class apparently wrote a letter to the hotel alerting them to how teacher spoke to us, as we didn't (hotel did call us). Room is really nice and awesome view. It's not crowded currently and the area generally seems quiet. River pool is very fun for kids, they spent all day in it. No tubes etc allowed currently. Pool area is very nice and the grounds are great. The two things above were the only issues so far. read more

Ok I read the reviews and when they told me at 4:00 that my room wasn't ready I told them that one of the complaints on yelp was about the rooms not being ready on time. 11 minutes later my room was ready! Which wasn't to bad to wait. The room was nice. Not dated at all like some one said. The house keeping staff were great. Did and wonderful job with my room and the beds are super comfy! The sofa bed is very comfortable for a sofa bed! I actually want to get the same one for my home. The kitchen was stocked with the basics and the resort staff are all wonderful. I would definitely be back! read more

This was a spur of the moment trip for myself and my boyfriend. It was my birthday and our first plans had to be cancelled due to an injury...... What a wonderful surprise Kingsmill was! Everyone was extremely pleasant and helpful. We had the breakfast buffet and the lady making the omelets treated everyone like she knew them. The staff could not have been more pleasant. We had a one room condo looking onto the water. Besides our coffee pot needing to be replaced twice... Everything was clean and beautiful. It was also nice to have a full size frig! Also had a massage at the spa which was outstanding! Highly recommend a stay here. Lots to do and see, I could go on and on. It will definitely not disappoint! read more

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The best resort in Williamsburg and perhaps even the region, the Kingsmill Resort combines leisure and athletics to create a memorable vacation experience. Far more than just a PGA stop and golf resort, the Kingsmill offers a professional spa, indoor and outdoor pools, a lazy river, tennis courts, paddle boarding, jet skiing and fine dining. With timely room service and a transport shuttle that's a call away, the Kingmill's roomy condos are quiet getaways that are close enough to the main resort so all of the amenities and activities are only minutes away. With upscale dining (Elements 1010) and more casual fare (The Mill, Currents), the Kingsmill offers couples and families alike plenty of culinary options for whatever the occasion may be. The Mill Cafe in particular is only a few feet from the condos, making it a convenient breakfast stop with excellent dining choices to include custom bagels, vegan options and gelato. As for the condos, they're fully furnished with downy sheets, high quality shower products, top notch air conditioning units and scenic views of the golf course or woods. The Kingsmill staff, from the shuttle drivers to the teenage pool attendants, are exceedingly helpful and treat the guests with friendliness at all times, further enhancing an already great resort experience. The Kingsmill is my go-to spot for romantic weekend getaways where my spouse and I can experience a cozy room in the woods while being less than a quarter mile away from pools, spas and fine dining, while also being my go-to spot for family reunions - the complex offers activities for people of all ages. Once you visit the Kingsmill, you'll find yourself planning your return trip soon after. read more

The Estate House at Kingsmill is exclusive, excellent, and expensive. We spent four days there. This recently renovated estate house has impressive view of the James River as well as sunrises and sunsets. The virtual tour which their website offers barely does it justice. The staff was more than accommodating. Anything we needed they took care of it. The golf courses are first class. We played the river course which has also been the site of an LPGA event. My only complaint is that the rough was so high One easily lost a ball just off the fairway. The amenities are impressive. The master suite bathrooms included a soaking tub as well as a large walk-in shower. Two sinks, and a chandelier for goodness sake. A great venue for a special occasion. Bring your wallet. read more

We had such a fabulous weekend at kingsmill! We throughly enjoyed the golf, spa, pool, and dining and never left the resort all weekend! There were beautiful sunsets each evening, one we enjoyed on the course and the other overlooking the James River during dinner al fresco. Customer service was impeccable so we were able to relax all weekend (the massages helped that too!). read more

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Reserved a night for Mar 26 2022 through booking.com. After booking I sent them a message asking for 1) parking available, 2) if the pool was open and 3) Noticed after booking that they would charge a "resort fee" for around $30. They answered back 3 hours later only saying I had to pay for thr resort fee nothing about my other questions. Wrote them back reminding them about the other queations nd they didn't respond for a while again although my reservation was for next day! I needed to know if I had to reserve another hotel. So I wrote back again asking them to cancel they said "call booking.com" which I did. Booking.com told me the hotel needed to cancel the reservation without the cancelation fee of around $211 (alhough I had reserved within the same day). I wrote them back and they said booking had to cancel the reservation which was a lie. Had to wait until the next day for them to get it canceled. Had to travel without knowing where I would stay until a couple of hours before checking into another hotel. Really wonderful times with their front desk and ridiculous reservation policies. read more

The property is absolutely beautiful. It's a great getaway from the touristy areas of Williamsburg. The service is top notch from the moment you walk into the main building. Pro tip: don't bring your luggage into the main building unless you know for sure you are staying there. The food on and around the area is as good as advertised. I frequented the Mill (near the tennis center) and Eagles (in the golf clubhouse) and was satisfied. The River Course is fantastic and I hear the Woods Course is also just as good. I stayed in Building 2, which is a small building with about 8 units in it. I had a lower level room with a great view of a pond. In it you will have a good amount of space. These buildings, however, do show their age. If you're on the lower levels you can hear every footstep from the floor above. The paint on the inside and outside are peeling as is the wallpaper in spots. The carpet was stained and worn, but it was a perfect speed for putting. The free wi-fi was a nice add-on. Overall I had a nice time, but the resort isn't somewhere I would come back for the amount of money I paid. Also check the rates the closer you get to your stay. I first booked this place for over $200 a night but found out the rate had dropped $50 a night. read more

This was my first time in my wife is been Eight times. We both agreed that the place is very nice. And the facility is well-kept, the staff were nice And it's close to Busch Gardens good food as well as old town Williamsburg, colonial. My wife wanted me to give them five stars because every time she goes the place is consistently the same. I gave it four stars just because it wasn't magical. If you like plastic utensils they have a bunch for cooking. if you like real utensils about 2 1/2 miles down Route 199 is the target. read more

I really don't want to give them 3 stars as the best day of my life was here, but that being said my day could've been a lot better if it wasn't for certain people who worked here. If you didn't get from the above sentence the best day of my life was my wedding day. Overall it was amazing, because well I was marrying my best friend. However I ended up having to do things that I shouldn't have to do as a bride and someone paying a TON of money. To start off my wedding planner was Sarah Pease. From the beginning she has an attitude with us, not sure why- I think she was going through something but definitely shouldn't take it out on your paying customers. She was NO help in finding us vendor for hair/makeup- and let me tell you that's going to be a another whole review on BEST FACE FORWARRD- they were HORRIBLE! If you're a bride considering them do not use them! They ruined my timeline on the weddIng day and I ended up having bridesmaids cancel doing their makeup because of how bad everyone else's looked. But like I said that's another review coming. Back to Kingsmill, and Sarah- as I was saying she didn't recommend any good vendors and was no help. Not sure why we had to pay a fee for her. Then midway through wedding planning she stopped responding to emails! Umm what?? Hello? Ended up calling a manager and they said she was on leave- well she never notified me of that? A planner named Hillary was supposed to step in, well she never did and we had to send her an email. Very disappointing, because she was worse than Sarah! So here I am planning a wedding at a supposed glamorous resort with no help whatsoever! Asking questions and getting very short and honestly wrong answers. I inquired about the spa and they said they would make appointments! Great! Something they're useful for, welp no they also dropped the ball on that and then by the time I figured it out it was too late and I couldn't use the spa. Very disappointing as I was a paying bride! It was finally the day I dreamed of and planned myself and I was so happy- I wasn't going to let anyone get in my way. If it wasn't for my optimistic attitude a lot would of gone wrong. The ceremony was beautiful, but once again because of kingsmill some things went wrong the sound guy we paid for was bad and messed up the microphones a few times. Sarah mixed our sand that our moms were supposed to mix? Not sure why she did that? And of course there was no remorse. On to the reception we had an open bar but we said NO shots! Which we were assured they do not allow anyways- LIES! Their bartenders were handing out shots left and right, even at the end of the night they gave a whole wine bottle to a bridesmaid ?? Why? I forgot to mention as a part of their package, you cannot pick an option to pay one price for open bar like a lot of venues. Now you have to pay at the end for how much is consumed. Not cool! And their bartenders know that hence the strong pours and free shots! We told Sarah midway that we saw shots being taken and she did nothing about it! We called once getting our bill- that was extremely expensive and the manager of events said "well according to the bartenders the groom took all the shots" umm excuse me?! My husband would be dead if he took all the shots on that bill. It was sad that they kept trying to make excuses for their mistakes! Very disappointing! I will say the food was amazing! The views are gorgeous and I absolutely love Kingsmill, but the service we received from the wedding planners was horrible. We also stayed in the cottage for the wedding and it was beautiful !!! The rooms and houses are very well kept and nice. So if you are just planning on going for vacation - I highly recommend but if you're planning a wedding I would think twice. I do believe Sarah and Hillary are gone now, if so that's great-- but I genuinely hope the new planners have changed their attitudes and tactics and enjoy helping brides make their best day! read more

the security guard at the entrance to route 60 kept flirting with me when I tried to ask him for directions. bald guy with glasses. very rude and creepy. will not stay here again. read more

What an awesome resort. Lots of things to do from the pools to the golf to the marina to the tennis courts and dining, there is so much to do. The staff is super friendly and helpful. They have golf carts to take you to place to place upon call request and if you choose can rent for your stay a two seater golf cart. Food is awesome, lots of nearby attractions, comfortable rooms, and lots of space. One of the best resorts of all time and is worth going to and staying at. read more

We had a terrific experience staying in the Kingsmill resort in Williamsburg Virginia. The community appears to be very well-run, the unit we stayed in was ideal for us, a family of five, with plentiful living space, good kitchen, and good sleeping arrangements. It was probably one of the highlights of our trip. Only observation on the negative side would be that the bathroom was too small for a unit of the size we stayed in. Overall, a terrific experience and I would highly recommend staying here. read more

Kingsmill is a first class destination resort in a perfect location for historical site seeing and theme park recreation. Luxury accommodations. Fine dining. PGA tournament golf courses. Friendly service at every level. A five star operation. Sunday breakfast at The Elements Restaurant overlooking the James River is a special treat all by itself. The buffet is modestly priced and complete with waffles and omelettes and wonderful pastries. read more

I'll start that the place is beautiful. Lots of activities, beautiful view of the James River and the two bedroom condo we rented was beautifully furnished and comfortable. However, we weren't able to check in until almost 6pm. Checkin time is 4pm. Granted, we came the day after a major holiday, but how this was handled could have been improved. Text us and let us know we can't get into the room or have some sort of compensation prepared, I had to ask after waiting in a line with multiple other very upset people. Our comp for the late checkin was great, dinner at Eagles, except the host was very bothered we took her away from her phone and the food was not great. Server was good though. Also, room has a constantly running toilet, we called to have it repaired the next day, no one came, no one called. The customer service was not great, hoping they can figure it out, the place has so much potential! read more

We've been here before and was so impressed with the level of professionalism and attention to detail provided on every level of service. It's still a beautiful property to the extent we considered buying a place to frequently vacation. Not sure what happened since COVID started but it's clear some things have fallen off. We rented a condo over the holiday weekend and although the room looked clean it was just surfaced clean. We used a full costco-size canister of bleach wipes and bathroom cleaner to disinfect the rooms so that we could feel comfortable. But our level of clean could be different from yours so maybe it's us. And bc we disinfect our room regardless of the location we're staying we use the "Do Not Disturb" on the door bc we don't want room service to enter our space after we've disinfected... even if we didn't have our own issues that service has stopped for those who want it. "We're just a text away" is the service you get now. We ate at all four of the restaurants on the property. The Elements restaurant located in the same building where you check in, is opened 7-11am daily. The variety of breakfast bar is adequate but there's no menu to order from if you want an egg cooked any other way than scrambled. $20 breakfast is really an all you can eat buffet which is fine if that's how you roll. Again, maybe it's just us. On our last evening we decided to dine outside at the Eagles restaurant located at the Golf clubhouse. Little did we imagine a couple of sandwiches and salad could taint a whole experience. I love a great salad, one of the specials was the summer salad that included as described by the waitress a salad with blueberries, strawberries, candied pecans with a wine vinaigrette. Sounds great, right? What I received was a bed of spinach with bits of a strawberry, bits of an orange wedge and tons of sliced almonds. Turns out they were out of most of the ingredients. Why wasn't that disclosed before she let me order it? What's a Greek salad without olives, I'll pass. I'll go with the tried an true Caesar salad because all the ingredients and an earwig to boot which crawled out just as I was about to pour salad dressing. Eeewe! But hey, maybe it's just us. Would I recommend the place, maybe. But with a few caveats like be prepared for self-serve and for true fine dining experience eat off the property. read more

Stayed here for two nights to celebrate a long anniversary weekend. We checked in late on a Thursday and staff was welcoming and helpful. When we drove up to and walked into our room (in building 5), we were a little nervous. Big summer camp vibes to the cottages and buildings. There were lots of bugs flying around the outdoor light, making it hard to enter without letting some in. We did let some in and ended up killing them over the next hour. Anyways - once we went inside, we were pleased with the interior. Spacious, modern enough, generally nice. On night two we were surprised to see that staff had left us a Happy Anniversary chocolate covered strawberry treat and a note, which was a kind gesture. Overall pros: Price is reasonable Location is expansive and impressive Shuttle to Busch Gardens is very convenient Keurig in-room Staff is pleasant. Someone brought me a toothbrush because I forgot mine! Unique experience from a hotel Cons: The buildings are built like houses, so we could hear people walking around above us The rooms also use HVAC vents, unlike hotel rooms which typically have one unit. I tend to like those because of the white noise they create. Bugs in the room were hard to avoid because of the wooded area. We could "kind of" see the pond from our porch but the foliage needed to be trimmed down. read more

We had higher hopes for this place. We arrived well after 4:00 pm for check in and our room was not ready. Nothing was offered for the inconvenience. We were told we would get a text when the room was ready, but they had no idea how long it would take. About 10 minutes later the room was ready. The room was okay, not that great for the price we paid. Standard room, with 2 full size uncomfortable beds, and an overhead shower fan that leaked water the whole time and made the tile super slippery. We kept a towel down the whole time. The walls were paper thin, we could hear music late at night and a dog barking. With two children this was a problem getting them to fall asleep. The rooms never got cleaned, it was an extra $25.00 to have it cleaned, and we had to request clean towels. For the price I would think these things would be included. I booked kingsmill for the Busch gardens package. Next time I'll book a cheaper hotel and purchase the tickets separately and save a few dollars, and get better house cleaning services, and possibly a continental breakfast. read more