We had a difficult to detect leak in the bathroom and they were able to quickly come diagnose the…read morerepair and suggest good fixes for the same. Really appreciate them being so kind and doing and helping us out in this situation.

Get call immediately, but the quote does not make sense at all, and it is not considerate of the…read morecustomer need. Just want to get more money for an easy task with big wall changes. The proposed solutions and cost estimates are very bad. It turned out to be a simple fix from another company.

Called the Saturday after Christmas with a toilet that we could not unclog - Paul arrived less than…read morean hour and a half later, fixed the stubborn clog in under 30 seconds, instructed me in how to do it myself, and then checked and adjusted the water line to the toilet tank to fix a leak. His visit was quick and efficient, and he refused to charge me a cent! I'm new to the Seattle area from the Midwest, and am simply blown away by the kindness this man showed me. We will definitely be keeping Empire Drain's number in our contacts. Incredible company!

Panmar with Empire Drain Co. was absolutely amazing! He was able to come out right away, quickly…read morefound the source of my leak, and had it fixed within just a couple of hours of my initial call. He even went above and beyond by bringing his partner out to assess the damage so I could get my insurance claim started before the company tried to send one of their own adjusters. Everything went so smoothly from start to finish. Panmar is the real deal--top shelf. Professional, respectful, and genuinely kind, with a warm smile that puts you at ease. The quality of his work is outstanding, and his pricing is more than fair--a true value for your money. As a single woman, I never once felt unsafe or taken advantage of. I would call Panmar again in a heartbeat for any plumbing needs. You won't regret choosing Empire Drain Co.--they're exceptional!

Impeccable service: our old hot water heater was overdue for a replacement and stopped working at…read more5pm yesterday. It is now replaced with a premium brand less than 24 hours later. The communication with both Donny and Gemma was timely and efficient, the quoting process was fast (sent photos - all done online, no need for an appointment with someone who will try to upsell). Best pricing across all other providers recommended through yelp, and the installation was seamless: Donny updated old pipes, and was gracious to even fix a shelf in the water heater closet that needed to be shortened to fit the new tank. Amazing service, and we will be repeat customers.

Donald came out to see what was going on with the sewer gas smell in my bathroom and diagnosed the…read moreissue. He was the only person who responded to my job who actually looked at the pictures I sent. Very responsive. Gemma kept the communication flowing by text and Kai and Alex showed up to do the work. They opened up the wall and based on what we found, we changed the plan slightly. I'm super happy with the work, they kept the area nice and clean, and even did some roof vent work with the 40 foot ladder. Diligent, professional, and just plain nice. The vent pipe install is very solid, no gaps, tight and clean. I would happily work with this crew again. Reasonable pricing for a 2 day job. Highly recommend.

My water heater stopped working (essentially the pilot light won't stay on). The issue is likely…read morewith the thermocouple OR the gas valve. I had called Bel-Red Heating and Cooling to have someone come and look at it on Friday. They said they didn't have availability until Monday, but there sister compony "Fox Plumbing Heating and Cooling" might have availability. Bel-Red helped me setup the appointment and they told me that the "diagnosis fee" will be $135 (for Fox Plumbing) Problem #1 (miscommunication): Diagnosis Fee v/s Dispatch Fee - When Fox arrived at my home, they told me that $135 is a "dispatch fee" and that includes the cost of them coming to my home and then they will charge in hour increments until they can figure out what is wrong. So technically, it would actually cost a lot more to actually diagnose the issue. Problem #2 (routing to a more inferior service provider) : Fox is clearly a more inferior service provider that Bel-Red. I had a terrible experience with Fox where they were not able to even conclusive diagnose what was going wrong and i simplify didn't have the confidence that the technician sent to my home will be able to fix it. So basically i lost my $135 fee and no progress on my heater. This review is for Bel-Red, because they routed me to Fox Plumbing, and this is a trust-buster for customers who called Bel-Red to get service because of Bel-Red better brand/service, but due to Bel-Red ended up being setup for a same day appt. with Fox which has a terrible reputations/ratings.

Bought two Toto toilets three years ago. Great product. The upstairs toilet was installed with no…read moreissues. On the downstairs toilet, the plumber had to ask someone to deliver a new valve. He said the existing valve was unreliable and if not replaced would invalidate the warranty. Overcharged for the valve. I check Home Depot afterwards. When he connected the lid to the toilet, the hose which should have been inserted into the fill tube was left clipped to the wall of the tank. About once a week, I had to plunge the toilet. Toto toilets require a special plunger because the hole is not round. I found this out when the plumber i hired to remove blockage was able to clear it with his plunger. Cost me $380.

A pleasure to work with this business and its principals! They are responsive, communicative, and…read morevery clear in describing what needs to be done and consequences of various approaches. Will definitely use again!

Very happy with the work they performed. The estimate was good and reasonable and they were able to…read morequickly complete the project. I would recommend them to others and will use them in the future. Communication was excellent as I couldn't be present for the work.

The worst customer service. The technician arrived a full 2 hours and 19 minutes after saying they…read morewere on their way to my address. They arrived with 3 minutes left in the scheduled 2 hour repair window. And the worst part is that they truly do not care how their incompetence impacts and inconveniences their customers and their customers' neighbors. I have read some of the negative comments about this company, and am amazed at how the same, obviously thin-skinned, guy who chastises his own customers for not picking up the phone, reaching out and trying to resolve situations chose not to even try to call, reach out or try to resolve this situation. Hypocrisy much? Anyway, Danika plumbing had been recommended by an HOA member and I had previously used the company for a plumbing issue in 2019, with which I had been satisfied, so I decided to reach out to them for a current plumbing issue in my condo in Capitol Hill, Seattle. Travis, who was punctual and professional, was the first technician to be dispatched. He diagnosed the issue, but since I live in a condo building, notice of a water shut-off would need to be sent to all residents prior to the repair. He had mentioned the difficulty of finding parking in the area, so the company was well aware of the average drive time and time to find parking. The next day, Thursday, I called to schedule the repair for Thursday of the following week, which gave them plenty of time to schedule their resources and for me to coordinate with the HOA to send a notice of water shut off to the other residents in the building. I was advised that the repair appointment would be from 10.00am to 12.00pm, at which time I advised that there was no full-time building maintenance/manager and that the technician would need to shut the water off and drain the building (a process that would take approximately 20 minutes.) At 9.38am on the day of the appointment I received a text that the technician was on the way to my address for the 10am appointment. At 10.30am, when nobody had arrived or called with an update, I decided to call to ask why nobody had arrived yet. They seemed surprised or unaware but said they would reach out to the technician. At 10.42am I received a call from the technician, saying that he had to stop at Home Depot for a tool, that the traffic was bad and that he was still about 40 to 50 minutes out. The average drive time from Everett to Seattle is 40 to 50 minutes!!! One hour after being 'dispatched' he clearly had not even left, or had only just left, Everett. He said that he would be there at 11.30am, but assured me he could get the water drained and the repair completed in time to get the water back on by 12.00pm. He said it would save time if I would be willing to turn the water off and drain the building. Since I am neither qualified nor insured to do so, I declined. At 11.57am, with 3 minutes left in the 2 hour repair window, 3 minutes to when the water needed to be back on for the other residents and a full 2 hours and 19 minutes after Danika said he was dispatched, I received a call to let me know he had arrived at the property. He apologized and made numerous excuses about traffic, difficulty finding parking and having to get a tool at home depot (all of which, any company with a modicum of understanding of good customer service, let alone common sense, would have built into their scheduling beforehand) but had difficulty explaining why, even considering those factors, how it could have taken 2 hours and 19 minutes from time of dispatch to arrive at his job site. He told me to reach out to the office to reschedule, seemingly unbothered that I had taken time off from work for this appointment and that my neighbors had gone without using water for 2 hours for no reason at all, or that we would have to do it all over again for a second time. I advised him that the text saying that he was dispatched at 9.38am and on his way to my address was clearly untrue and dishonest, that it was an awful way to treat customers, and that I was not sure that I was either comfortable or confident in rescheduling with a company that had such low regard for its customers. Nonetheless, he said he would talk to his manager and have them reach out. Nobody from Danika ever reached out for the rest of the day. This morning at 11.15am, with no attempt being made to salvage the situation, or at the very least an apology, I called and requested that they reimburse the payment I had made for the repair that was never done. At that time I was told that accounting, the previous evening, had noted that they had issued a refund check. It is unbelievable that this company, obviously aware of the issues and inconvenience it had caused myself and my neighbors, made a conscious decision that they did not even need to reach out and apologize. Do better!!! Honesty is a good place to start!!! 2 hours 19 minutes to get from Everett to Seattle. On a bicycle maybe!

Extremely unprofessional and disturbing experience…read more An electrician Dallas from this company came to my home, inspected several electrical concerns, and gave verbal observations and recommendations. After the visit, I requested a basic written summary of what was inspected, what was observed, and what was recommended. The company refused to provide any written findings, technician notes, estimate, or service summary. The receptionist Kaitlyn said they would not provide a letter because they would then have to "back up" what the electrician said. She told me to submit my own audio recordings, video recordings, and text messages instead. She also refused to transfer me to the electrician, the owner. During the conversation, she was openly hostile, dismissive, and used profanity, including words such as "fuck" and "bitch." I also experienced her tone and comments as racist and discriminatory toward me as an Indian woman. I repeatedly explained that I was not asking the company to make up or certify an unsupported diagnosis. I was asking for a factual record of the visit: what the electrician checked, what he observed, what he told me, and whether further testing was needed. Instead of addressing the request professionally, the receptionist told me, in substance, that I could do whatever I wanted and that the company would not provide anything in writing. This raises a serious question: why send a licensed electrician, provide verbal opinions and recommendations, and then refuse to document the visit or allow the customer to speak with the technician or owner? The combination of refusing basic service documentation, blocking access to management, using profanity, and making me feel racially targeted was completely unacceptable. I would strongly advise customers to confirm in writing before hiring this company whether they will provide technician notes, findings, recommendations, estimates, and a professional escalation path if there is a dispute.

BEWARE: UNLICENSED CONTRACTOR!…read more We hired D. Young's Plumbing in November 2025 to install a water heater. Unfortunately, the installation was defective. After being effectively "ghosted" by D Youngs, we contacted the manufacturer directly and a Rheem-authorized technician found faulty installation of the condensate line in May 2026. Correcting D. Young's error cost me $524.42 out of pocket. I later discovered their WA contractor registration (License No. DYOUNYP976PA) had lapsed 21 days before the job -- meaning the work was performed without a valid license, in violation of RCW 18.27.020. I sent two formal written letters (both email, and hard copy) requesting reimbursement. No response to either. Complaints have been filed with WA L&I and the WA Attorney General's Consumer Protection Division. Lesson Learned: Before hiring, verify any contractor's license at LNI.WA.GOV

I needed to contact a plumber to connect a new sink and faucet. I was able to make an appointment…read morein a timely manner. I made the appointment by phoning their office. The staff member who answered the phone was polite and got me in right away. The day of the appointment I was contacted by Matt who was scheduled to come over later in the day to do the work. He said he had a cancellation and would like to come over earlier if that would work for me. Since I had no water in the kitchen, this was a welcome call. Matt was very polite, worked quickly and finished the project within an hour. I have used D. Young's in the past and would definitely continue to use their services.

Have had two projects done, fixing a faulty bathtub/shower faucet and some blocked bathroom drains…read more Fast response when messaged via Yelp, good communication, smooth process for setting up appointments in short order and got the job done quickly and efficiently. Also noticed and adjusted excessive water pressure in the house which was not in my original request, and clearly explained what we needed to watch out for to prevent repeat problems. Will definitely call again if I need more plumbing work done.

Fred is very professional and responsive. I was able to set up an appointment the day I reached…read moreout. He had the parts to fix a shower downspout issue and I couldn't be happier with the work and how quickly he resolved the issue. Peace of mind is restored. Fred replaced the shower/tub downspout which had been installed by another "plumber" with black pipe that is only supposed to be used for gas because it rusts (which it did!) Thank you for fixing it, FT Plumbing!