Friendly when shopping appliances for a new home. Very quick to take your builder's check…read more Non-responsive when customer issues arise. We've been waiting 15-months for our Wolf Pro range and Thermadore French Door refrigerator kickplates, and to fix improperly installed Wolf stovetop grate pads. These are top-of-the-line appliances with substandard service after sale. Simple ask. Warranty process is a joke. Worse yet, ghosting is a regular occurrence with our assigned representatives...20 plus calls. Emptor caveat.

Ferguson HQ does not know what customer service is, or how to answer a telephone. no one in the…read morecentral office has answered any of multiple calls; this happened during our order phase, back order period, and now during our warranty repair need. Now the good news: My plumber gave me the name of his outside sales contact, Hunter. Hunter responded to my call within 10 minutes. He wasn't connected to our original order or shipment, But he helped educate me and offered to connect me to the person who could help on the replacement. He went above and beyond. Thank you

Had interactions with several people and everyone on the showroom floor was excellent. I was…read moreoverwhelmed with all the choices and didn't really know where to start and with some guidance and zero pressure left some direction, samples and feeling good about the visit. The only not so good interaction was with the cashier...I really felt like I was putting that guy out by being shopping there. It was disappointing. I traveled 1.5 hours ; not sure if I will purchase from here or not. Great selection for sure. Gave me a ton of ideas.

Katie went above and beyond to try and help with a difficult situation. She then offered me an…read moreoption I didn't know I could do and have a sample sent out. She spent a good half hour on the phone with me trying every option she could to help and I am truly appreciative of it. I would give her 5's

Garrett assisted my husband and I for cabinets and countertop. Though he was filling in for the…read moreSaturday, he was very helpful and shared his experience having had personal work done on his home.

I would not hire these people again if you paid me. I ordered cabinets in January. Finally in March…read morethey began work. They finally finished the cabinets last week. The pictures showed no molding for the remainder of my kitchen. They want put in counter tops till June 5th. The installer screwed up the process and had to wait on replacement parts. They have lied to me, put me off and completely stopped answering my phone calls. I paid them 17,000 dollars up front for this disaster. Garrett was my salesman and Mark the owner are absolutely useless. I have not had a kitchen since the 3rd week in February and I have to order out every day for my family of 6. BE WARE DON'T DO BUSINESS with these people

Standard Kitchen and Bath do excellent work...However if you have them do anything for you, you…read morebetter put a time limit on it or they will forget they have a project with you. LEGALLY, unless it is in their contract, they can take a simple one wall project like mine and turn it into a year long project leaving your household in a mess until it is complete so be careful and have a time limit! They had a tendency to forget about my project often. They didn't forget when it was time to get paid. If only they were that eager through-out the whole project.

Scott Fendley and Cathy Price reached out to me and resolved my issues. They were very professional…read moreand apologetic for what had occurred. I will use Standard Kitchen And Bath again. Everyone deserves a second chance.

We updated and expanded our kitchen better utilizing the breakfast area. Our primary goal was to…read moreadd more storage and pantry space, while making a few upgrades and updates to the existing area. We met with Ben Lee and he guided us through the entire process. Ben expertly designed what we were envisioning and he had some great ideas to improve our vision. The bottom line is, we got what we wanted and more. A big thank you to Ben and his Kitchen Sales team!!!

Currently working with Art on kitchen and bath rooms. He has been very helpful so far.read more

Poor business support, deliver materials not selected, frustrating excuses and damaged suppliesread more

From the owner: For after-hours emergency, will call and/or commercial water heater full service delivery, please…read morecall (800) 217-9480. Ferguson is the trusted plumbing supplier for the professional plumbing contractor who demands quality plumbing supplies, tools, repair parts and bathroom fixtures from today's top manufacturers. Whether you specialize in service calls or new construction plumbing, we specialize in getting you the wholesale plumbing supply products and solutions you need to stand up to every plumbing project. See how our knowledgeable associates, on-site trainings and full-service solutions give you the tools you need to better serve your customer.

They like to close registers BEFORE closing time!! Literally 30 min before closing and there were…read more7 people in line. YET... self checkout closed. 1 line open.

Visited the Kingston Pike location this afternoon and want to recognize an employee. Jenny looked…read moreup a item for my mower took me where it was on the sales floor. She also asked if I needed any other items I replied yes & took me to get a Home Depot bucket and glue traps. What a great employee you don't find many like her anymore that give true customer service. Thank you !!

When was the last time a company met and exceeded your every expectation? That was my experience…read morewith Kitchen Tune-Up Knoxville, TN. They have just completed over $15,000 worth of reconstruction after water damage to our home -- they do more than just kitchens! Wes, the owner, was responsive, professional, and had excellent communication throughout the project. The pricing was very competitive and fair. Those who worked on our project -- Justin, Kevin, Race and Nathan were true professionals. They arrived when scheduled, did quality work, cleaned up everyday when they finished and kept us posted on progress throughout the project. Any questions were promptly answered and every detail was seen to meticulously. I cannot recommend this company highly enough.

Nathan and Alex are extremely talented - they did an excellent job repairing my kitchen cabinets…read more They were very professional and courteous and worked quickly to complete the repairs. Outstanding craftsmanship and service!