We had problems with incorrect color of roofing material for our new home. After an in-depth…read moreconversation with sales rep Courtney Smith we settled on the correct color for our roof and she followed up on our credit due. Outstanding service from Courtney that helped us feel good about the right color of roof for our home and setting. Much appreciated.

Such a snazzy website for such nasty people…read more I called on a Monday to pay for a roofing order that my contractor had placed. Unfortunately the type and color I wanted weren't available at this location and it would take 3-4 weeks to move the 1.07 pallets of shingles I wanted (1 pallet plus 4 bundles) all of 60 miles. I was willing to agree on another color that they had in stock, but instead of options I was greeted with "IF YOU DON'T KNOW WHAT YOU WANT THEN MAYBE YOU SHOULD CALL BACK WHEN YOU DO." Fortunately WCS has competitors so I will never have to call back.

As soon as they install your granite you're given a form to sign saying it was installed to your…read moresatisfaction. No time to really check it out. It wasn't until after they left and I was taking it all in that I found the dime sized chip behind the faucet. That made me look at everything more closely and I found little spots scattered here and there that were dull and not sealed like the rest of the countertop. It's not easy to see with the variation of color and all the swirls but it may affect the countertop in the future. I signed that form stating everything was fine so I will have to live with it. I didn't know I had to ask to have holes drilled to anchor my dishwasher. You would think it was obvious since the screws were sticking out from my new dishwasher waiting to be anchored to my counter when they installed it. Every time I open the door to the dishwasher and pull out a rack the dishwasher tips forward then I have to lift it back in place, very annoying. It just reminds me why I'm not going back there to do my bathroom. I'll have my bathroom guys fix the kitchen issues. Don't forget to ask for your leftover piece of stone. I had about $1000 of granite leftover (3 slabs) They don't automatically give it to you if you don't ask. They sell it at full price. I had enough to make a side table the perfect height for kneading bread and sold the other 2 slabs. I'm glad the kitchen remodel is over. I'm looking forward to working with the staff at Works Granite and Stone. They have 5 stars and ratings say they are thorough and professional, so maybe this time will go more smoothly.

Super happy with the quality and service that we received. All the costs were itemized on the bid…read more We found no unpleasant surprises at final billing. When we went to pick out the granite, we found a great selection and a helpful staff to guide us. They showed up as scheduled for the template and installation appointments. The installers were very respectful and addressed all of my questions. This was the most pleasant part of our bathroom remodel!

Best propane prices and helpful in service. Friendly service behind the counter. Feels like small…read moretown service from the past.

Open 7 days a week and lots of hours!!…read more Just used yelp on Sunday am to figure out what time they open and noticed 0 reviews. I'm a licensed contractor and every time I walk in this store everyone has made a savvy attempt at learning my name. It also usually doesn't take more than moments to get some help finding something. On the other hand if u have half a day to waist u can go stand at lowes and never get talked to or a hand loading up $500 in tar paper or someone to grab the $200 door u just bought. I try to always go to arrow lumber because this is a good crew and fair pricing on everything. From trex to 2x lumber to paint. Give a call if u r not certain they will have what u need. An intelligent human with experience within the store will answer and let u know. Even steer u in a direction if they don't.

Well...Here's my crazy experience with this company. I ordered an $11K roof system with the…read moreexpectation that it would be delivered to my construction site (I'm on my 4th owner general build so not my first rodeo). When I called to check on the order they said, yes it came in. I said, when will it be delivered? I was promptly told, you said you didn't want it delivered. I said, no I didn't, I have no means to get it to the sight, of course I want it delivered. The salesman said, I asked you if you wanted it delivered and you said the price was to expensive (like $200). I said, that conversation never happened (getting a little hot under the collar now). He said yes it did do you want to talk with my manager (his drinking buddy that sits next to him). He got on the phone and said, how can I help you? I started my story and he kindly interrupted me to say, sir, I was right here when the conversation happened (now circling the wagons). I said, look I'm not gonna argue, how do I get it delivered? Well we don't deliver but perhaps the company that delivered it can do next time they're in town. O.K. let me know when. I decided to call back and speak with the GM. He listened and made empty promises and was as worthless and unhelpful as the rest of his team. After many unfulfilled promises to get my product delivered, I found my own way to get it to the site. I would be very cautious before doing business with this group in Bremerton. They have zero customer service and problem solving skills. I have to say that the forklift driver was a very pleasant and accommodating individual, they should consider having him teach their customer service class.

My God. For starters the delivery guys stacked so many bundles of roofing on 1 rafter that it…read morecracked it. Had to take off sheathing and replace the rafter. They didn't deliver many items on the list and never said a thing about it. Had to go back several times for missing items. And returns...oh brother you better hope you don't have a return. For starters, Tyler, the guy at the front desk has no clue how to begin a return...he turns around to the 2 guys in the back every minute or two for help, they begrudgingly come out and help him, only to disappear into the back or out in the yard again, and on it goes. I spent over an hour there on 2 returns. They tried to stick me with a 15% re-stocking fee. I pointed to all my paperwork, then all around the inside of the store and said tell me where it says I'm on the hook for a re-stocking fee. Luckily they agreed and didn't charge me for that. Then they can't refund my credit card even though that's how I paid for everything. They had to credit back the roofer's account with them for store credit, then I took that amount off what I owed the roofer- luckily he was ok with that. On my final return I had already settled up with the roofer so there was no other way than to submit for a Corporate check for my refund, which takes 4-6 weeks to receive...4-6 weeks! After spending 30 minutes trying to figure out a corporate check, Tyler, the less than proficient face at the front, finally tells me as they are about to close that he will e-mail me a copy of the return and a timeframe tomorrow morning. I wait 2 weeks and nothing. Call Tyler back and he's clueless, said "oh yeah corporate checks take 4-6 weeks". I said I understand that but you never sent me the receipt for the return. "Oh, let me get your e-mail address and I'll send it". I said you already have it but here it is again. Doubtful that anything will show up but we will see. Long story short- think twice before doing business with Pioneer Building Supply. I will give a compliment to Aaron however. Aaron knows what he is doing and knows how to treat customers.

I would give it a 0 if they would allow me to. Yes I read the reviews, shame on me for going with…read morethem anyway. Let's start with the staff in Tacoma Lowes. Making an appt waiting for ordering cabinets stood around for an hour and no one showed up nor did anyone try to help us. They all sat at one desk and talked and looked at their phones. Went to Port Orchard. Real nice staff, Ordered Full kitchen remodel in MARCH. This is June, broken cabinet delivered, had to reorder and it took an extra 6 WEEKS! Just installed! HALF ASS. Missing shelves, Drilled holes into my beautiful cabinets, ruined 4 drawers, Warped doors, Gaps between the wall and the cabinet. They Decided once cabinets were in that the molding wont work. Someone measured WRONG! Waiting for new drawers and missing shelves! Reimbursed me for installation of the crown molding, not for the crown molding it self that was purchased that is now sitting in my garage and I have to dump it! Cant give me my $814.00 on my credit card is giving it to me As STORE CREDIT. Now im stuck with them to spend another chunk of money so really they didn't reimburse me at all. Yes going to the BBB. This is a terrible big box store, screwing ppl right to left and not giving a S---T! I have pictures would love to share. Sorry I didn't go with local company but couldn't find any that was open for more than 3 years and they wanted my $18,000 up front. Thought that was too risky. Shame on me again

There's a reason this store has only 2 stars. Be careful…read more I bought a Kohler standby generator for over $15k. Lowe's had a subcontractor (Nexus Electric) install it. What should have taken 2-3 days took 5 weeks. Their subcontractor went out of business before the job was completed but their electrician kept showing up to try to figure out and complete the installation. He properly connected the generator to our panel but lacked knowledge about and experience with Kohler generators. Nexus wasn't certified to install Kohlers. Their electrician couldn't figure out how to properly set up the battery. On his last day here (when he admitted he wasn't coordinating his efforts or hours with Lowe's and I asked him to leave) he yelled "Go back to California!" Lowe's had a certified installer from Washington Electric finish the job and financially compensated me for this unpleasant experience but in my opinion their compensation wasn't enough. I've left out details of my experience in the interest of brevity, but take my word, Lowe's dropped the ball numerous times. Bottom line: BEWARE.