A tech named Mack came out and he was awesome. I had locked myself out of the house so I was…read morestressed. Mack pulled up in a nice professional vehicle, he looked and presented himself as a professional, he arrived quickly, and did the work quickly and easily. I could not ask for a better service. Thanks Mack.

Don Bowles has been my locksmith for thirty years. He is not only very professional, skilled and…read moreknowledgable, but he treats his customers like friends. Don's prices are very reasonable and he arrives quickly to the job site. He has done work for me at four residences and two business locations and is the only locksmith that I will consider, unless he retires. Dr. Stephen Steilberg

I have used cooks a couple times now. Once to help me get into my dad's home. He left the wrong key…read morefor me when he went on vacation and his dog was locked inside. And then I needed duplicate keys made for my RV. One of my keys they didn't have the exact match. So they tried cutting one for free and said try it and let us know if it works. Well it did! And we went back for another one. They are the nicest people to work with. Definitely recommend for all locksmith needs.

Yesterday my son's key broke in his lock. I called Cooks immediately and they came within an hours…read moretime. The locksmith was awesome and very professional. I recommend Cooks Locksmith to anyone.

That moment when you realize you are going to need the services of a locksmith and your palms sweat…read moreand your heart races, that's what we recently experienced. We found ourselves unable to unlock the door from our garage to our kitchen. After trying to become amateur locksmiths with quality education from YouTube videos, we finally threw in the towel. We found this locally-owned company right in our Middletown neighborhood and they had good reviews on Yelp. Within 24 hours a most pleasant gentleman had come to our rescue and removed the rebel lock. He even helped my husband with advice and assistance on installing the new lock, with no increase in the quoted price. The charge was reasonable for lock services in the area and we would not hesitate to use their services again! The business is located on Shelbyville Rd near the Jefferson County Clerk's East Branch Office in Middletown. They offer a plethora of automotive, commercial, and residential locksmith services. They have 24/7 emergency hours and the office is open M-F 9a -6p, Sat. 10a - 2p, and closed on Sunday.

I'm surprised I didn't already review A Cheaper Locksmith. For the last 15 years I've recommended…read morethis company based on our periodic experiences. However, our last experience wiped all of that goodwill away. I'm only writing this review now because I have the promised items in hand. I truly thought I was not only never going to see the keys we ordered and purchased for two cars but that I wouldn't get my money back either. We needed keys for two cars so that we had security if we lost a key or got locked out. One was for an older Mazda and another for a newer Hyundai. We prepaid and waited for weeks and weeks for their arrival. Our weeks turned into months and even after being told our keys were ready, we walked out multiple times without them - super inconvenient after leaving work or school early to get our cars there (these keys couldn't be picked up without the cars). We asked for our money back at one point and were told that would be done. After waiting two months and checking for credits we had to visit the store again to ask for resolution. Did we get our money back? No. Did we finally get our keys, months and months later. Yes. Will I return? Absolutely never. Terrible customer service. I'll be asking my friends for another recommendation.

Needed up one of my car FOBs trying to change battery. Was a bit hard to find a local area…read morelocksmith ( Dealers way too expensive ) left messages for a few locksmiths. Only one msged back, 3B. He said he couldn't get to me that day any longer but to msg him the next day with my location ( had dr appt ). He said he'd meet up somewhere as convenient for both of us. Sent him pictures and details of FOB and vehicle; he had in stock. Met up with him next day after my appt, worked out almost perfectly. Didn't take much longer than 20 minutes. He was nice, kind and professional. Tested everything out and I was off doing errands. A bit costly but cheaper than dealer.

I used this company referred through AAA to come reprogram a key to my car because I lost my car…read morekeys. Once arrived, he explained to me he didn't have any keys that had buttons on them, so I'd have to manually lock and unlock my door, at the time that was perfect, and he made me a new key without the buttons, and I was dealing with manually having to open the door. Ironically, I found my keys the next day, and him to ask if he could reprogram the keys would and I would be able to unlock my doors button. He was more than eager to make an appointment but told me he was going out of town and to call him back in a week which I did. Then he asked for me to send him where I work on a text message and he would arrange and come and reprogram my keys for free. I was like great since I had already paid over $200.. I spoke to him on the phone, multiple text messages never responded to me. I would've been glad to give him a five star review if he followed through with what he told me he was going to do for me, but he did not. I am now going to have to find another locksmith to see if they will reprogram so the keys can match and have to pay a couple hundred dollars.

Friendly, professional, and swift! Gave us a quote over the phone and then showed up about 30…read moreminutes later, which was refreshing. We got exactly what we needed at a good value, and didn't have to wait around, which is always a relief. Thank you!

Locked myself out of my truck after work. The first company I called never got back to me, but VIP…read moregave me an immediate quote, showed up exactly when he said he would, and had my truck unlocked within just a few minutes. He was extremely helpful and professional, especially considering it was past midnight. Excellent service, fast response, great price, and great communication from start to finish. 100% recommend.

Our finicky door lock was cleaned and adjusted in under 10 minutes, but what I really appreciated…read morewas being given a detailed explanation and even some unprompted maintenance advice. The price floor for a housecall isn't going to be real low, but for the quality of work, professionalism, and the ease of coordinating the whole thing, it was worth every penny.

I broke a key to my mobility scooter and couldn't get the key portion out of the lock. I tried…read moreseveral different things, failing each time. I started to use my glu gun as Google said it would work. However, a little voice in my head said don't. Went by the Taylorsville Road store on a flyer. The man in the parking lot said good thing I didn't use glue as could have created problems, then took less than two minutes and got it out and sent me on my way. Will call them if I ever need any lock serviced.

Made an appointment for 1 pm today with Jeremy to repair 2 doors, and he called to do the repair…read moreover 2 hours early. I let him know I can't do that early, and he was extremely rude, giving attitude. He kept saying he had nothing else to do and needed to come now. I said I need to keep the 1 pm appointment. He said he might be there or he would try to be there. I said you can either be there or not so which is it. He said I can't be there and told me to call the company if you have an issue with it.

I had a great experience at Willis Kleine with a recent purchase of an amazing bathroom vanity. In…read morethe showroom, Barbra and Zack were incredibly helpful, knowledgeable, and polite. They went out of their way for me in getting exactly what I was looking for. Besides exceptional customer service, the showroom had an impressive array of high-end fixtures, unique to Louisville. 5 stars

Nice guy. Great communication, gave us his personal cell phone number. But he couldn't get our…read morehouse door lock open. He said that someone had added "extra reset pins" to two separate knob locks and one deadbolt. I'm not a locksmith, so I'm not sure if that's true or not, but either way, my husband ended up going in through the kitchen window instead. Nice guy, great communication, competitive pricing. But seems like he may be more experienced with car locks than residential locks. ​

Showed up to my condo in 25 mins on a Saturday night and quickly unlocked and got me in my place!…read moreHe was very easy to talk to and he communicated well. Price was great too!