1. Kleppinger Design Group

    1. Kleppinger Design Group

    0

    Fairfax, VA

    Kleppinger Design Group

    3.0 (2 reviews)
    Closed 9:00 am - 5:00 pm

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    Services - Kleppinger Design Group

    Custom cabinet construction

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    3 years ago

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    9 years ago

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    American Quartz & Granite - Fairfax

    American Quartz & Granite - Fairfax

    3.0
    (2 reviews)

    We had an amazing experience and overall result working with Murat and the team at American Quartz…read more& Granite! They were unbelievably communicative and super above and beyond during the whole process.

    We came to this place because of all the good reviews we saw online and after we had gone to many…read moreshow rooms to figure out the color and pattern we liked. Although we were a bit hesitant because there were not that many reviews so not sure how much we should trust the existing reviews, we still decided to give it a try because it's real close to us. We really regretted that decision as this place put us through hell. We came here on 6/8/2024 and deposited thousands of dollars right away to secure the slabs we decided to order. We were talked into buying the slabs partially because the sales person, Fatma, told us that another color we liked would take weeks to deliver, and if we put down the deposit for the slabs she recommended that day, she would save the slabs for us which they had in stock. Then fast forward to the middle of July when they came to measure and told us that the delivery of the slabs will be a little delayed. When we asked about the delay because we were informed they saved them for us and Fatma claimed that the slabs had scratches on them, they had to re-order and they would be installing around the end of July. On 7/26, we were told that it would be the first week of August. On 7/31, we were told that it would be 8/9, and on 8/7, we were told that the shipping container was delayed and they would not be here until September. Fatman sent us a picture of anther slab recommending us to switch to that one for the same price, which we don't like... In talking to the store manager, he claimed that he did not know anything about saving slabs for us...and after all the frustrations, we are back to square one... It's not an exaggeration when I said they put us through hell -- 1. all of the scheduling delays caused us to have to re-schedule with our contractor again and again, who has an extremely busy schedule already. 2. We planned to have the project done by the end of July so that we can take a trip for our 16th anniversary. American Quartz&Granite completely ruined that plan. As a matter of fact, we had to take time off work and drive in the pouring rain on our anniversary day desperately looking for new countertops. 3. we re-did the entire first floor and the plumber can't come to re-hook up things until the countertop is in place, and we had no sink, no kitchen, no water, nothing on the entire first floor for over a month more than what we needed to because of their delay. 4. For a family with young children and cooks a lot, any extra day not having the kitchen ready is miserable, not even mention a month more than what we had to endure. 5. Eating out for an extra month cost us a ton too to add on top of this major home renovation. PLEASE, don't trust the good reviews like I did and, save yourself some hassle, just don't deal with them.

    Kleppinger Design Group - cabinetry - Updated July 2026

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