Don't waste your time with unreliable companies like Lowes. Shop at Bray and Scarff and you won't…read moreregret it! Lowes wanted me to wait a month and a half to get my washer. Bray and Scarff delivered and installed it at my house in less than a week! Jeff made our washer purchase easy and smooth. Our delivery was on time and service from Jeff was detailed and attentive. They offer price matches and great deals that made this purchase a no brainer. Will definitely be a lifelong customer!

COMPLAINT INFORMATION Purchase Details…read moreInvoice: EQ1464 Date: 07/16/2022 Store: Bray & Scarff Rockville, MD Customer ID :2409388843 Product: Best Downdraft range hood D49M36SB Chronology At the time of purchase, I was sold an extended warranty plan with the promise that if any problem occurred during the covered period all I would need to do is to call Bray & Scarff and it would be taken care of. May 2nd, 2025 I contacted Bray & Scarff as the range hood was no longer working and requested service under the extended protection plan. May 9th, 2025 Technician came out and said it needs a control board and a switch, which he told me he ordered and it should arrive within 10 days or so.. After several weeks of hearing nothing I called Bray & Scarff service. I was told the part was on back order and they would seek an alternative supplier. Several more weeks passed so I went to the store. They contacted the service department that was not responding to me. Service responded next day and scheduled a service call. June 24th, 2025 Another technician came out on June 24 and told me the part had not actually been ordered, because the original technician probably did not realize he needed to make a phone call to order it. He ordered the part from Broan (the maker of Best appliances) in my presence and I was again told it told it would take around 10 days or so to arrive. July 10th, 2025 I put in a detailed complaint on the Bray & Scarff website I selected that I can be contacted by phone, text or E-mail and the best time for me is ANYTIME. I received NO response. July 14, 2025 I called Bray & Scarff yet again. After a long delay, I was told that the cost of the repair was too high and they would refund me the purchase price of $1950 (the actual purchase price was $2052) and I would receive a check in the mail shortly. THE COST OF THE PARTS WAS KNOWN TO BRAY& SCARFF ON MAY 9th, WHEN THEIR TECHNICIAN MADE THE DIAGNOSIS. August 6, 2025 My wife made yet another call to Bray & Scarff. She was told the check had not been mailed and they would look into it. August 10th, 2025 STILL NOTHING Filed a complaint with BBB Proposed Settlement This is a breach of contract. I expect Bray & Scarff to fulfill the terms of of the extended warranty contract and pay me damages, for the more than 3 months period that I have been without a working appliance and my wasted time trying to resolve the issue, in the form of any difference between the purchase price of a new appliance and the original price, plus the cost of installation. August 24th STILL NOTHING

Wow. This Company rocks ... and then some!!! Straight out the gate, this Company laid out a perfect…read morePrimary Bathroom Renovation Project outline, along with an exact timeline of how long the entire job would take. ALL, starting from the very top - Estimate Liason, Project Manager, FULL Crew, Trash Pickup Driver, Glass Door Specialist - were ALWAYS highly communicative and also accommodating with Our Schedules ... NO details ever went unnoticed and ALL questions, comments and concerns were ALWAYS quickly ... and easily addressed ... Crew occasionally asked (i.e. Bathroom Towel Racks - height placement ... Shelves - height placement ... Door and Shower - height placement) for Our approval for ANYTHING cosmetic, and or for aesthetic purposes ... The Crew ALWAYS went above and beyond ANY of Our doubts, and or trepidations We may have had as first time Clients ... The Crew ALWAYS actively listened ... and over delivered by exceeding ANY of our expectations!!! Crew arrived EVERY day on time, did their thing ... and EVERY day, by end of business (8:30am - 5pm) They would also clean up after themselves by laying out Home Depot tarp ALL up and down our stairs, and also ANY areas leading up to Our front door ... and then ... and then, to make it ALL even better and cleaner ... and MUCH easier to walk over, plastic tarp was then also laid out on top of the Home Depot tarp ... and oh YES, PS - long thick plastic tarps were also draped over guest bedroom and guest bathroom doorways to avoid ... and ensure that NO fumes and or dust trapped inside ... Project Manager did an excellent, phenomenal job by perfectly hiring ... and training ALL His Crew ... Project Manager was also ALWAYS exceptionally friendly and kind ... and genuinely cares for His Clients and Staff and continues being transparent for post and final walk through!!! BRAVA & Tens!!! TENS, ALL across the boards!!! May God PLZ continue abundantly blessing this AWESOME & ALWAYS professional Company, AMEN & AMEN!!!

Dulles Kitchen & Bath exceeded our expectations and was a dream to work with! Embarking on a…read morekitchen remodel is not only a costly venture but fraught with anxiety regarding potential delays, cost over runs, etc. This was not the case with Dulles Kitchen & Bath. Working with them was the best contractor experience we've ever had!! The job was finished early, on budget and beautifully executed. It was a stress-free experience. Working with Johan, the designer, was wonderful. He listened to our goals, made great recommendations and never tried to upsell. Omer, the project manager, was terrific and dropped by regularly to ensure everything was running smoothly, and answer any questions we had. Pedro, Bernardo and their team were great. They always arrived on time (at 7:30 one morning when the cabinets were scheduled to arrive), meticulously cleaned up everyday and executed the project with skilled perfection. And, thank you to the gentleman who hauled away the trash and debris everyday so that it wouldn't remain in our driveway. I highly recommend Dulles Kitchen & Bath!! They are very customer focused, kind, patient, honest, communicative, and ensure that your project is expertly executed. Thank you Johan, Omer, Pedro, Bernardo and your team for the beautiful kitchen and wonderful experience!!

Do we recommend My Kitchen & Bath? NO! Our pictures can tell the troubling story of our kitchen…read moreremodel. From the start, it has been an uphill battle. And everything you see in these photos, we had to point out to them! I guess they hoped we just wouldn't notice or would take care of these things ourselves. This project began in Oct with the goal of being done by Thanksgiving. Today is Jan 5th and we're still waiting for some of these problems to be resolved. Our calls and correspondence are often met with silence or being told that the person we are trying to reach is out of the country. In desperation, I even called the cabinet manufacturer to find possible solutions to the unstable island. MK&B responded with an ultimatum that we choose their waterfall quartz counter design or we would be charged $4000 for our desired cabinet material support panel alternative. Even as we wait for them to complete our kitchen job, we receive their marketing emails. The only thing they have been prompt about is requesting payment. If you hire them, expect plenty of change orders and accept that you are paying more for the very items you may find on Amazon or at the big box stores. As for whether that added expense is worth it, based on our experience we would say absolutely not! Save yourself some money and headaches, and take your business some place else!

We used My Kitchen & Bath to re-do our kitchen about a year ago. We moved into a DC rowhouse that…read morehad a very awkwardly laid out kitchen. We called MKB and were so impressed with the design that they came up with for us -- not only did it dramatically increase the storage space that we have, but the design perfectly matches the rest of our house! It somehow feels modern, but classic enough to make sense for our house that was built in 1905-- we couldn't be happier with the result!

The purpose of a storefront is customer service - getting knowledgeable help from competent staff…read moreso that it's an easier process than just buying on the internet. The staff here are polite, but they just don't know their business. We had over a full day of our time wasted on two separate visits and nearly wasted about $8000 because of incompetent advice. We are never going back, and with so many other file and decor stores in the area, neither should you. They tried to sell us very expensive marble tiles without telling us the special and serious maintenace problems marble tiles cause, then increased the price when we tried to actually buy the tiles, then misled us on the second visit when they tried to sell us patio tiles for a shower floor - which don't work because a shower floor is curved for drainage. These people simply don't know their business. It could cost you thousands. Go somewhere else.

I recently renovated two of my bathrooms with the help of my designer, Jackie Lee. She quickly…read moreunderstood my style after discussing it with me and provided several design drawing options based on the measurements I sent her. The results are beautiful, and I appreciate Jackie's excellent work. Additionally, the tile price and variety were great.

Great people ,great company. I was really happy to meet this company. I renewed my kitchen with…read morethem. They finished quickly and perfectly

Can't say enough good things about KDC! They stuck to their timeline, had constant communication…read moreand had exemplary craftsmanship. We had our kitchen completely remodeled and from start to finish they were great. You will not regret choosing KDC! We will definitely use them again for future work!

For ANYONE in need of creative guidance to find the just right tile for their beloved project, look…read morearound no more! Ask for Marianna Ouzdanova. She listens to your vision. She gives attention to all of your requirements. She is dependable. Marianna intuitively has a special way to find the dream tile that speaks your language and reflects who you truly are. For more than a decade, we have collaborated on a dozen or so award-winning tile projects which attest to her gifts. Marianna is the Saint of Tile. Once you know her, you cannot not love her!

We were in the midst of remodeling bathrooms and I was struggling with what I wanted to do for the…read morehall bathroom. I went to the showroom in VIenna, VA and the staff (Jon Boor) really helped guide me to a style (Adex Tile) that I liked and was affordable. We ordered the tile and it came earlier than expected 2 1/2 weeks (was suppose to be three weeks). When the project started, the contractor decided to use some of the decorative tile in the shower niche which looked awesome but we didn't account for when we ordered the tile.. I contacted this location and they ordered the 11 pieces of tile and rushed it to us so we could finish our bathroom. . If you like decorative tile accents, this store does a great job in showcasing possibilities for backsplashes/trims. Some of the tiles are very pricey but once staff sees what you are trending to, they can guide you to whatever works for you. .

We recently completed a 3 bathroom renovation with the Mayflower Construction group. It was a…read morepositive experience across the board. We worked with a design consultant who was committed from the start of the project to its success. She helped us choose unique designs from the tile, lighting and color for each bathroom. She provided great insight and was helpful in guiding us through the process. The construction group was professional, detail oriented and thorough in meeting our needs and expectations. If we were to take on another large renovation project, we would definitely go with Mayflower.

We had a fire in our house in Lorton, which completely destroyed our kitchen and living room. We…read moreworked with Mayflower Kitchen on fire mitigation and renovation. They did such a fantastic job on insurance restoration that we also added two complete bathrooms and basement renovations. Everything was done on time and within budget. Alex and his team made the whole process incredibly smooth and stress free. Alex even went further and worked with our insurance, submitted all documentations and receipts for timely payments, explained the whole process to us, etc. We are extremely happy with the results. The craftmanship, attention to the details, and professionalism really stood out. The team was clean, well organzied, very professional. Everything looks beautiful, made to last, high quality. The result: we put house on the market and it was sold in 4 days! Hightly recommend Mayflower Kitchen and Bath for anyone in Northern Virginia looking for a reliable, high-quality contractor - especially for restoration, bathroom remodeling, and isurance-related renovations.

I was looking for a particular tile and the rep didn't want to hear from me at all. In-fact, I was…read morereferred to them by the manufacturer that they were their distributors. He even got mad when I gave him the SKU # and said , " I told you we don't have it"

My designer Jenn Rydzewski made it so easy. A little interview and we were off to a great bathroom…read moreremodel. From the wall tile, floor tile, paint, plumbing fixtures, light, mirror and towel bars. Jenn pulled it all together and the results are perfect. Mosaic has great selections, and excellent service all the way to the guys back in the warehouse!

I cannot recommend George and Panorama Remodeling highly enough, they are truly best in class…read more I have worked with a wide range of contractors over the years, from "high-end" firms that change-ordered me to death, to cost-effective independent contractors who ultimately proved unreliable and dishonest. George stands apart entirely. He is the only contractor I would trust with my home, and going forward Panorama will be the only company I use. I am extremely particular, have very high standards, and am a perfectionist and George exceeded my expectations at every turn because he is exactly the same way. He notices everything. Details that most people would miss, George catches immediately and addresses without being asked. That level of care is rare. Professionally, George is exceptionally responsive, knowledgeable, consistent, and prompt. He is hands-on in a way that is almost unheard of, he is on site, actively overseeing the work, ensuring quality and continuity throughout the project. That alone sets him apart from most contractors. Just as importantly, on a personal level, George is genuinely a people person. He communicates clearly, listens carefully, and makes the entire process feel calm and well-managed. His crew reflects him perfectly, they are respectful of the fact that they are working in your home, pleasant to interact with, and highly skilled at their craft. In an industry where trust can be hard to come by, George has earned mine completely. Panorama Remodeling delivers not only beautiful results, but peace of mind. I would recommend George and his team without hesitation to anyone looking for excellence.

Panorama Remodeling has recently completed an extensive remodeling of our kitchen, living and…read moredining rooms. This project merged three rooms which required the removal of walls, installation of new hardwood floors, installation of new cabinets & countertops, extensive rewiring, installation of new windows, asbestos abatement and new plumbing. The Panorama crew took precautions to mitigate the impact on the environment for the health of themselves and the occupants of the house. The project involved a variety of trades and scheduling with 3rd party contractors and county permits & inspections.The remodeling project passed all county inspections with no rewiring or other rework needed. George's recommendations for component suppliers were spot on. The suppliers provided excellent quality materials with timely deliveries. Where possible, materials were manufactured in the U.S.. George's coordination of deliveries and 3rd party contractors for asbestos abatement, cabinets, countertops, structural engineering, and kitchen design was top notch, and key to the success of the project's completion ahead of schedule. George should be nominated for sainthood for his patience with nervous clients. Several meetings were held during the planning stage to iron out details. During the project, he communicated daily the status of the work, keeping us well informed of progress and issues. Panorama's crew always arrived early and started on time, working tirelessly and professionally. While supervision was on site daily, the Panorama crew was well trained and worked largely independently. Shout-outs to Hector (Team Leader), Randy (Lead Plumber), Karen (Kitchen Designer) and the electrical team.

Great service, product, and installation. The team had great communication, flexibility, and…read morearrived right on time.

Our initial experience was very positive, Kitchen and Bath Masters were attentive and patient and…read moreon the whole did a good job. We discovered an issue underneath the cabinets, visible with close observation.Our floor was uneven and their work left us with a gap underneath the cabinet visible from a distant front view. I should have seen it on completion of the work, unfortunately I didn't see it until I was deep cleaning six months later and noticed the issue. I contacted the company, they came looked at the issue acknowledged the problem told us they would email some solutions! I have yet to hear from them, I reached out via text again no response. A small issue we are still waiting for a response with a fix ,it's been about a month Today Kitchen and Bath fixed the above issue. The job looks complete and well done. Thank you Kitchen and Bath Masters.