Waylon was awesome with my very particular teenager. He communicated and asked questions and my son…read moregot a haircut that he is really happy with (that doesn't happen very often) and he will definitely be back.

Waylon is an excellent example of the true gentlemen's barber from the past, he delivers a great…read morequality cut, precise shave and excellent service. So if you are looking top notch cut in a relaxed, clean and professional environment then Waylon is your guy!

Booked for my husband. Cut Is the best he's had, love the way it's growing in. Very responsive…read morestaff who get back to you quickly. PHi did his cut and he loved it!

Versatile services available. Chilled Vibe…read more Clean and polished establishment. Friendly and amicable employees. Talented and experienced staff.

I reserved an appointment for a five star and five star look or service is not what I received…read more Very disappointed in the barber named Heath.. If a client asks for a fade and the barber wants a picture to see what a fade looks like then please stand up and walk out of that "barber" shop. Not a great experience.

Been going here a few months now and have tried each barber at least once. You are in good hands…read morewith any of them. Love the cut and the conversation and their ability to make a a haircut fun. My best advice I can give about this shop is don't wait to make your reservation cause they fill up quick and for good reason.

Amanda at The Art of Men's Grooming was amazing! I was going from a long flow style to a shorter…read morecut and she did an incredible job, exactly what I was hoping for. She blended the sides and top perfectly. Her beard trimming skills were fantastic as well. 10/10 and I will be back again!

Great experience overall. The office was professional, and the service was efficient. The haircut…read morewas clean, well-executed, and matched the requested style. Attention to detail was clear, and the finish looked sharp and polished. The shop was clean and organized, with a comfortable atmosphere and great music. Would recommend for anyone looking for a reliable men's haircut.

Love this place. Have been coming every week for years and I wouldn't change it. The staff is top…read morenotch and the haircuts are fantastic.

Vivianna does a great job and recommend. Also, if you don't feel like talking on a particular visit…read moreor busy with emails she's super cool in that regard.

I have always had an amazing experience with all of the ladies at Knockouts in Plano on Preston…read moreRoad. Sadly I had to move but 10/10 would recommend!!

Went in yesterday to get a haircut. and the women working couldn't care less that I walked in. 2…read moreladies were cutting hair and looked up when I came in but made no comments or gestures to acknowledge that a customer actually walked in. I sat down, and assumed that when they were done they would tell me if I was next or if they had other appointments. While I sat there a 3rd lady came from the back didn't look at me, and did some things on the computer, then turned around and went to the back and disappeared. She made no attempt to acknowledge that a customer was there, and poof she was gone. I was the only person in the seating area and it was mid afternoon. After sitting there for about another 5 minutes I got up and left. I guess they don't need the business. I was there about 15 minutes.

Thankful for the courteous and professional Premium Haircut received at Hammer & Nails. Natasha and…read moreSheena provided accurate timely and stakeholder specific responses consistent with brand promise, best business practices and Philippians 2:1-5 "Therefore if you have any encouragement from being united with Christ, if any comfort from his love, if any common sharing in the Spirit, if any tenderness and compassion, then make my joy complete by being like-minded, having the same love, being one in spirit and of one mind. Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves, not looking to your own interests but each of you to the interests of the others.In your relationships with one another, have the same mindset as Christ Jesus:"

DEEPLY DISAPPOINTING EXPERIENCE: Unprofessional Management at Hammer & Nails Frisco…read more Rarely does one encounter an establishment so fervently devoted to undermining its own brand reputation as Hammer & Nails Frisco. As a commercial real estate professional with substantial experience in customer service expectations, I found the management's approach here nothing short of shocking, confirming many of the worst negative reviews that populate Google and employee feedback forums (feel free to research yourself...). Further, and from a long-time franchisee myself, let this stand as a wake-up call to the franchise owner--if you care at all about the longevity and credibility of this business, immediate intervention is mandatory. --The Core Problem: Emotion-Driven Management-- I visited in June '25 with a gift card. The haircuts are subpar, but acceptable for the price. I got a membership to save $20/month but decided to cancel after a particularly poor cut (the last one...). Timeline: 10/21/25 - Submitted cancellation online; received "request received" message but no confirmation email 10/23/25 - No response after 2 business days. Called repeatedly--no answer, just an unhelpful bot 10/25/25 (AM) - Still no response after 5 business days, so I went in-person. Receptionist couldn't cancel and texted "the manager," promising to call that day 10/25/25 (7pm) - Never received the promised call. After 8 attempts and 10 minutes on hold, receptionist groaned that her manager was "in the hospital" and froze my account, promising the manager would call Monday 10/27/25 (8:30am) - Manager (April??) called irate, stating "your account is canceled and you're on a 'not to reinstate' list because you were rude to my receptionist." When I attempted to respond, she spoke over me saying "I just lost my baby this weekend and was in the hospital!" WHAAAAT!?!? This was deeply unprofessional--using personal circumstances as justification for poor customer treatment and weaponizing tragedy to guilt clients. At no point is this acceptable management behavior. FURTHER, what type of management asks a store manager to come to work Monday, after she lost a child a day before???? Makes no sense... --A Pattern, Not an Anomaly-- Research reveals my experience isn't isolated: Employee Reviews: On Indeed, Hammer & Nails scores 1.9/5 overall with management rated 1.0/5. Frisco employees cite "abuse this company puts on their employees" and management that's "very rude and condescending." One reviewer: "could have had a barber for life, but I'll never go back." Systemic Failures: Multiple locations report "overly micromanaging, lack of support," with managers who "aren't clear of their expectations," causing talented professionals to leave. Toxic Culture: Multiple sources describe management who "talk about employees badly." One reviewer noted owners with "zero experience" were hired as friends--"basically they hire bartenders and dancers to manage a luxury place." Billing Issues: While I haven't experienced this personally, multiple customers report being charged after canceling, with management refusing refunds. Reddit documents cases where managers admitted to "intentionally stealing" through continued billing. --The Bottom Line-- No franchise selling itself as "luxury" can survive when managed by the whims and insecurities of its leadership. The lack of customer-first mindset is palpable, with explosive responses replacing routine service inquiries. If owners have any interest in salvaging this brand, they must overhaul management training, customer relations, and complaint resolution--replacing emotionally volatile managers with professionals committed to serving customers with dignity. Until these failures are addressed, Hammer & Nails Frisco serves as an example of exactly how NOT to treat customers.