I can't say enough good things about the owner of this company and his techs. They were right there…read morewhen I had a time crunch on closing a house and a last-minute issue in the ductwork caused by a crawl space mold-abatement project by a different contractor. They checked it out and took care of it, at some cost to their schedule, I"m sure. I was able to close on time, thanks to them!
Throughout the process they kept me informed of both the cost and the progress, and the costs were very reasonable.
Finally, their accounting and notification systems are amazing. I received an email about what the tech was going out to look at, based on my explanation of the problem before he got there. When the tech went to the truck after his work, I got an email with the analysis and the bill, which I could pay online right then, or later if I wished. The whole process worked not just like clockwork, but like a very expensive Swiss watch. Or a lunar landing.
And, they were pleasant, forthcoming about what was likely wrong, and also frank about what they couldn't say until they saw the problem. They treated me as if I had a brain and was likely able to understand what they told me. They believed what I said.
All in all, this was a great experience, with great people of great integrity, a great notification and billing system, and, of course, they fixed the problem.
I had used TNT before for a general maintenance call, mainly because I love their logo. They were great then, too. Didn't overcharge me, and when I called to see if they needed to come back for the fall, they said no, I was done. No point in paying for that, they said. And they were right!
I recommend TNT without reservation. Wish I had known about them years before!
R Culbertson
