BEWARE- DO NOT BRING YOUR DOG HERE !…read more I placed one star so this post would not be hidden. Years ago this place was awesome. Now they unprofessional / overworked - and they cannot groom. I do not know what happened but they are no longer a place I would recommend. They not only butchered my yorkiepoo's hair and left him with a few scabs, they called me the next day (I believe one of the owners, a male) told me they choose who they do business with and since I am upset about my puppy's cut then I should not bring him there anymore and he hung up. I will be reporting this business to the better business bureau and continue to spread the word.

Missy & Larry are the best groomers I've ever had. They are very knowledgeable about grooming and…read moredog health issues. I've gotten some good vet referrals for various things from them and Missy told me about a lipoma that grew in 6 months. I had been watching it for 18 months but it had enlarged noticeably so surgery was scheduled because of the location of the lipoma. I wouldn't take my dog to any other groomer. I've tried plenty of groomers and was not happy. Side note: Missy's daughter Sam left the shop years ago. Missy is the owner of Paws and Pearls.

Watch Out! Got a quote to wash and brush my mini Aussie. $75 to $130. They said it would somewhere…read morein between. They spent about 25 minutes washing my dog and brushing her. I got her back half wet. Charged me $120! I couldn't believe it...never again!

When I tried to make an appointment for my 9 year old Labrador and I said it was every two months…read moreor more I was rejected. And the same situation happened last year. Their answer was "we are not taking any more large dogs" They told me also that they had good long lasting clients that made appointments every three weeks. Customer service is disgusting Good luck with your business

I had called hoping to schedule my miniature schnauzer groomed in the coming days but I was lucky…read moreenough they had 2 cancellation options. Shadow came back happier than ever and looked even more amazing ! Everyone is so nice and friendly from scheduling to drop off to pick up. Pets top has easily become our new groomer !

I love this place , they reopened and with new Managment partners they are doing a great job with…read morethe service . Highly recommended for pet owners that wants to get great service for their money and happy pets . Luna loves conning to get refreshed.

My dog was brought in to board from Sept 3-9. When I brought her in on Sept 3, I left written…read moreinstructions that said the following: Give Trazadone half a pill once a day at bedtime. She can also have an extra half pill every 8-12 hrs if anxious during the day. Cover well with the turkey and give. If she is still anxious, call her vet to increase dose. When I picked her up on Sept 9, I was told that she wouldn't be allowed to come back to the kennel as she "wasn't a good fit". She was extremely anxious to the point that she was shaking and had to be hand fed. Unfortunately, when I arrived back home and counted the trazadone, I saw that no extra doses had been given, just the bedtime dose. The pill bottle itself even said give extra if needed. My instructions also said "If she is still anxious, call her vet". When I called Countryside, I was told "We never call vets". The problem is, I wasn't called either and my dog was allowed to be extremely anxious when she could have been medicated. I would like to know why my dog was allowed to be so scared when Countryside had extra medication to give her and failed to let the vet or me know that she needed an increased dose. Countryside suggested I get a home caretaker. My dog won't let anyone in her house. She's be very abused prior to our rescue. I've been working with a trainer to help. I sent an email asking for review by a manager or above, but got not repose from Countryside.

I used them for a few years before Covid and everything seemed good except for a trip we took to…read morehelp our son move. My truck broke down and had to be repaired in Maryland so we were a week late getting back. I knew the food would run out so I called and spoke to the manager. My dog was on a special diet. I told the manager to go to Hamby Road Animal Hospital to get more food and have them call me for my credit card. No one followed through and when we got back my dog had lost two pounds because she wasn't getting enough to eat. It was very noticeable when I picked her up. Then Covid started and the lobby shut down. There were less employees too so for years now I've never seen the dogs outside like I used to. Plus our dog seemed hoarse the second to last time she was boarded there which struck us as odd. Last March 2023, I had to have surgery. We boarded our dog for only two nights. When she was picked up, not only was she hoarse again but she had to poop 3 times in a row. So we surmised she was put in her room and ignored. She would only bark if she need to go out or wanted her play and walk times I was paying for. Our dog was so well house broken that she held her poop and barked to be taken out so much she got hoarse. We decided that she would never go there again. She is dead now from cancer but the two trips we made last year before she got sick, we took her with us. We decided not to use this place anymore.

They always take great care of our pups and they come back happy and perfectly groomed. Highly…read morerecommended.

I don't usually leave reviews and wouldn't be leaving this one had the owner called me back. I…read moretook my cat to be bathed and groomed a few days ago. After a couple of hours, Nico called me to come get my kitty and in a jokingly way said there is no way we can do a bath today. After being concerned and not joking but shocked wondering what happened he said my cat was biting, hissing and was so upset and I needed to come get him. Once I got there, Nico collected my $153 before getting my cat from the back. Once he was out front I took my cat out of his carrier and he ran from me under the couch hiding. I have never seen him so terrified. The groomer came out saying of course there was something wrong with my cat and she doesn't know what went wrong. Once I got home from the nice gash on his neck I could understand. It's been 3 days, no call from the owner, my cat is still hiding, but on a positive note he did refund my tip! After being a customer for over 20 year, that will be our last trip!

I love all the staff here. They are so helpful, gentle and accommodating. Alyssa usually grooms my…read moreHavanese. She is great with her and she can be an anxious little girl! Thanks for being great guys!

Great deshedding bath that really worked and he was dry and smelled great when we got him. Also…read moregave his nails a very good clip. Very nice technician.

We've had a great experience with Puppy Haven (Johns Creek). Our golden retriever puppy Hutch is…read morevery high-energy and social, and this place has been perfect for him. He gets plenty of group play time and has clearly made a lot of canine friends. One of the funniest (and most reassuring) things is how excited he gets at drop-off--he bolts in like a kid seeing his friends at school and doesn't even glance back. He always comes home completely worn out. The staff is friendly and attentive, and the facility seems clean and well-maintained. Overall, a great option if you're looking for a safe, social environment for your dog.

Our 1 year old mini bernadoodle Ziva just came back from PH John's Creek and she had the absolute…read morebest time during her Thanksgiving stay. The staff took such good care of her, and it was evident she was in good hands the entire time. We love the pupdates so we can see her photos every day and the cute messages. We saw her mingling with the other dogs on the camera and getting so many cuddles from the staff. She got a bath before pick up and smelled fresh and clean for us. Thank you for taking such good care of our baby girl.

I am a full-time traveler with a grumpy miniature schnauzer. This is the only place I can take him…read morefor grooming where he is not difficult. They also have the best schnauzer cuts. He has been groomed at different spots from FL to AK with many places in between. This is the only place that doesn't stress him out.

Trying to find a new groomer and came across furry friends. Brought my 16 year old Australian…read moreshepherd mix. She's never looked so good! She lost about 10 lbs of fur. They deshedded her, it was nice and cool in there for the dogs and the customer service was excellent. They made sure to rest her plenty because of her age.