Very rude customer service skills. Sent a very kind email. I'm at work, so when I couldn't answer…read moremy phone, I received an email back saying.. "your ai phone receptionist leaves a lot to be desired". What kind of business responds this way?! So rude! Then when I called back, and talked to someone, they refused to recommend a price because they needed to see it in "person". Even when I sent clear photos with only one piece broken. I received a "you can go somewhere else". Such rude customer service!! Avoid this business, and give your business to another glass repair shop.

These guys are the BEST! They have honed their craft to magical!! They have repaired several…read moreitems over the years for me and I trust them with the most precious of items.

Great Service Friendly and gave me free estimate on future projects ,…read more Love my new shower glass definitely will be getting my new windows to beat the heat thank you Bully Glass Great work!

I was not able to get the work I requested a quote on because they said they did not do that type…read moreof work. They responded within an hour to my request and made me feel like they were interested in my project. YELP sent me reminders to follow up with my request. When I followed up and offered more details on my request, I received a reply immediate. I felt that if my project was something they performed that it would have been handled very professionally.

The owner of this company has to be the worst business owner/person Ive come across in a long time!…read morehis company worked on a gate at my personal residence, there were some quality issues that they needed to resolve however they felt they completed the job and sent an invoice. They had to come back a few times to complete the work(not sure exactly why it wasn't done right the first time). There was an issue that was not mine nor their fault but a circuit popped which tripped all the outside outlets and this killed power to the gate. My electrician had a hard time finding the issue so I was unable to verify if the gate was fixed correctly. I spoke with the female that answers their phoneand explained that i wanted to verify the work was done correctly prior to paying. I've been burned to many times with people just rushing a job just to get paid. the next day the owner is texting me calling me a scammer, saying he is going to give my personal business a bad review, which my business had nothing to do with him working for me. He said that he was going to block me so that i could not contact them, I immediately replied and nothing! he did do a bad review to be spiteful which shows the type of person he his! I would never recommend this company!!!

Not to be confused with Gait Locksmith (whom help you stand up straight) and Goat Locksmith (the…read morebest one of all time). They used to call me on my cellphone. Late night when I got locked out. I had a good experience with this locksmith. It was a little odd. It's off the street around the back streets of Rice Village, and honestly it seemed a bit shady, but then what locksmith office doesn't? So they quoted me $35 to get my key cut for my car. I wanted 2, so it was going to be $70 and that was too much for me so I said just do one. They said they would do both for the same price. For this reason I gave them a $5 tip. So I appreciate it. Good service, and I got exactly what I needed. I got exactly what I asked for. Running out of pages in my passport. Hanging with some girls I've never seen before.

During a recent property inspection, my party and I found ourselves locked out. With no working…read morekeys to get into the place, we managed to get a member of Dan's Pro Lock within 30 minutes of the initial call. Being that this was on a weekend and at a rather inconvenient time (#1), it was pretty gratifying to see them coming out anyway. After pulling up in a decal branded car, our guy went right to work. He understood the time crunch and also realized the weather isn't ideal (#2) to be waiting outside all day. In a short time he managed to get the garage open, as well as the front door. He didn't break anything (#3) and kept a good attitude the time without complaining about the hassle from us for rushing him. He was also willing to explain his process, make recommendations for future usage, and also told us what to watch out for. He didn't need to be thorough for a small job, but it was all appreciated. The service was everything I wanted: reliable, quick, efficient, and professional. A stellar job gets all of 5 of my stars. __________ (#1) 8AM. I'd rather be sleeping too. (#2) Humid and wet. Welcome to Houston. (#3) Burglars, take note.

Thanks for sealing my rock chip! Great price & great service! 5-STARS…read more Highly recommend!

This will be my third time using Lone Star Glass. One time burglars broke a window while I was out…read moreof town and were able to access the house. Foolishly, the alarm was not set. I was out of town and a neighbor called to let me know. I called LSG and they immediately sent someone out to make the repair - a neighbor allowed entry. The most recent need was a broken pane in a large steel-framed door caused by a rock from a leaf blower. They were prompt, polite, communicated incredibly well and explained the entire process. I am so pleased with them that I am happy to recommend them in this first review I have ever written! PS...I always set my alarm now.

Needed our business/commercial pesky lock repaired and possibly replaced so we gave the…read moreneighborhood locksmith a call - the young man named Michael who answered was the tech that made the service call within just a few minutes. He made quick visit to inspect what our lock needs were and went back for the proper tools and items - a move which I 100% respected to ensure our door's lock was properly serviced. Once he started working on it, it was too worn & damaged to repair, so we went with a replacement. Michael took his time but was not going slow to rack up the service time clock - he finished up everything in about 30 minutes and my wife and I were both very satisfied and happy with the end result. Fair & reasonable pricing with a high-level of customer care and respect for our time. Our business is now properly and safely secure with a new commercial lock, thanks to Michael and the good people at Robbie's Keys & Lock. We highly recommend them and trusted them with our small business' lock so you should feel just as comfortable with your home or business needs as well. Tell 'em David & Amy sent you.

It's not often that I need a locksmith but it is super great that they are near me…read more Sure all I needed was two keys to be made but there is a satisfaction in knowing that it was done correctly.

Best price I got in Houston texas 77042 Awesome people…read more Employees are great Very professional, clean ,etc

"Unprofessional and Dishonest- avoid at All the Cost"…read more I have my windshield wiper glass changed here a few months ago, and it's being nothing but headache ever since. The plastic cover that goes over windshield wiper glass. It's been lifting for half of it Because wasn't seal properly that happened right after a few months, the being installed despite the so - called " lifetime warranty" that was promise. When I tried to contact the owner to get it fixed, he was completed and professional and refused to honor the warranty.. His customer service is terrible.. And it's clear he doesn't stand by his work.. I wouldn't recommend this place to my worst enemy.. save your money and go somewhere else!.

The technician arrived on schedule and efficiently took care of all the needs I had for various…read morelocks around my home and yard, all for a reasonable price. I am extremely satisfied with this service.

Another 5 star review! So easy to set up appt and he was on…read moretime. Estimate was accurate. I just requested to have two sets of doors to be keyed the same so that was extra. It was 1 hour for $108.25 and he also disposed of my old Keysets. Highly recommended for any key needs! He was just so popular he wasn't able to make more keys today. Highly recommended. I really like him!