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    9 years ago

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    Asrock America

    Asrock America

    1.8
    (11 reviews)

    System board crapped out in less than 2 years. Even an initial setup was very tricky and was…read moreworking very unstable. It eventually stopped working but I wouldn't know what components are bad. Replaced CPU and RAM, removed GPU but still won't boot. Just red LED lights indicating CPU and RAM problem which I already replaced. Opened a ticket with ASRock, described what I have done, email comes back from support telling me to do the bunch of things I've already done which are mentioned on the ticket. So I replied saying what I have done are already mentioned on the ticket so stop wasting my time and let's move on to the next step and the attached photo is the reply I got from the support person. I work for IT support. Not to mention I would never say things like that to my customer, I've never seen a support reply like that as a consumer. I think their product is so garbage, they must be frustrated themselves too. If you have a garbage product, at least have a decent support people.

    My motherboard died. I sent in an RMA. They even let me bring in the board and drop it off since I…read morelive locally. They sent on a new motherboard. The whole process took a couple of days. They even helped my troubleshoot and figure out my CPU had an issue. I replaced that CPU as well and everything worked perfectly. I was very happy with their service. Fortunately, my motherboard was still under warranty. I definitely recommend getting an ASROCK motherboard.

    Kmac Computers - itservices - Updated July 2026

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