This was a long ride and an experience I shall not forget. The salesman's name was Jim G as he…read moregoes by most of the time. The place was really quiet and now I can see why. Jim G sat me down in his office and was in and out a few times while I sat. The very first paper he handed me had a list of things and I went though them. Guess because I am old and over 80 makes me stupid. Well, I was on YouTube and did my studying for a week or so before talking or going any where to purchase a car. He lied about a couple things on that paper. Oh, one was $199.00 for some type of air for the tires. Also, a fee for $895 which he told me was part of what I had to take. LOL Everyone I have spoke to since than knew that was not a thing you had to except. The young guy I know laughed so hard. He knew and maybe a little surprise to what I also knew. These salesmen need to start treating a customer as someone that is there to buy something and stop playing games with them to rob them of their money. It is like going in to be robbed. The games are to take your hard earned money to put in their pockets. THIS SHALL STOP but takes awhile, sadly. The way business looked that day maybe they are hard up so easier to rob the person than be decent. I shall never ever deal with these people again. The only thing that happened that day was I know which SUV I want but no credit to that Jim G. ever...That place is EVIL as far as I am concern. BUYER BEWARE....

Safety Issue Ignored & Repeatedly Broken Promises! I brought…read moremy 2024 Toyota Highlander to Victory Honda Monroe on March 9 because the daytime running lights and high beams were not working--a serious safety concern. The dealership promised to have my vehicle ready on March 19, then March 27, and finally March 30, but missed every single deadline. They even called and promised to cover my first payment as compensation for the inconvenience, but later backed out of that promise. During discussions about the delays, the service manager claimed I "threatened him", even though all I said was: "You do what you gotta do, I'll do what I have to do with corporate." After finally getting my SUV back, no goodwill compensation or acknowledgment of the delays was offered. Communication was poor, accountability nonexistent, and the entire experience was extremely frustrating. I am escalating this issue with both Honda and Toyota corporate. I cannot recommend this dealership to anyone concerned about safety, honesty, or reliable service.

With our third Mercedes purchase, we highly recommend. No high pressure sales, professional staff…read moreand assistance in setting up the vehicle programs

I want to start by saying that for over 15 years my family and I had a good history with this…read moredealership. My father, myself and my wife all purchased a Mercedes from them and had service/repairs done there quite often in that time. Not all work was done there but much of it was including anything serious and this car was there for major warranty work a few months beforehand. We would highly recommend them in that whole time but not anymore. Recently our 13 year old car wouldn't start or shift which requires towing it anywhere. I made an appointment for 8:30 am with them 2 weeks out telling them the issues and specifically that I would have to have it towed in. After that I got confirmations by email and text that day and on the day before the appointment by email, text and a phone call by an actual person. I had the car towed to them that day so it would be ready to go first thing. Why is that so important you ask? The morning of the appointment at 8:33 am I recieved a text: "Good afternoon. Your vehicle is here now. After speaking with the Service Director, we decided to not work on your vehicle. Other people have been working on it and based off the history of your vehicle, we would most likely be going into the thousands to repair your vehicle, and in the past, people that own these older vehicles do not pay their bill. Therefore, we would decline working on your vehicle." The fact they refused to work on a car that they sold and serviced is unexpected and very disappointing but when they knew it had to be towed there is ridiculous. On top of that they claim that the bill wouldn't be paid, when we have always paid immediately on completion. My wife went in the next day to see if we could work something out as we just wanted it to be fixed. They were a bit more diplomatic in person but still outright refused. She stated we buy these cars because they are good cars that last a long time and they agreed on that point but still no. Then on her way out the service manager made the absolutely rude comment of "You need to get your car out of here". A car they know has to be towed. So now we incurred bills for 2 unnecessary tow's and wasted time when this could have been avoided from the outset by saying they won't work on older cars. This whole experience has been outrageous and unbelievable. After so much good history with them, I feel stabbed in the back. They were extremely unprofessional, rude and downright disrespectful. I will never do any business with their sales or service department ever again. Before I would advise anyone to go there to be treated right but now I ask you. Does this sound like they will treat you right or even care? That's up to you but thank you for reading my experience with them.

This isn't just a vent -- it's a Public Service Announcement. If your warranty has expired, you…read morehave options. You don't have to take your car back to the dealership for every issue. I took my Subaru to Yark Subaru because the clutch was slipping. I asked them to open it up and let me know what was going on. Instead, I was hit with a flat quote: $3,000 to replace the clutch -- without even opening it up. When I asked why it cost 3x more than the same repair I paid for last year ($1,000), the answer I got was: "Inflation." That was it. No breakdown. No explanation. Just a shrug and a buzzword. Then came the A/C issue. To their credit, Yark Subaru did send a really helpful diagnostic video, and their staff was professional, courteous, and respectful throughout -- that deserves acknowledgment. But the verdict? Replace the entire system for another $1,000. At that point in life, I was already going through it. I honestly considered trading in my car and starting fresh. But maybe God looked at my credit score and said: "Nah. Not yet. You're not ready for that car note -- this is a lesson." So I got a second opinion. A transmission shop replaced my entire clutch system for $1,000. Then another mechanic checked the A/C -- all it needed was a recharge for $120. Total cost: $1,120. Compared to $6,000+ in dealership estimates. Look -- I still love Subaru. I love my car. And I respect the professionalism I received at Yark. But the pricing? The assumptions? The lack of transparency? That part needs to change. Because it's not just about money -- it's about trust. So if you're reading this: Get a second opinion. Whether it's a clutch, an A/C issue, or a major life decision -- don't assume the first quote is the only truth. Sometimes that "no" you got? It's not rejection -- it's redirection. Hope this helps!

The buying experience was very pleasant, however the moment I got my Outback off the lot things…read morestarted going wrong with it that should have been noticed by the team. 3/4 tire pressure monitors were shot, and there was a parasitic drain from the DCM that cost me 3 batteries before it could get fixed. I tried to contact the dealership and couldn't get through, so I took it to a different one after I moved and had it all taken care of there. I haven't even had the car 3 months yet!

When we were in the market for a used truck Stan made it easy every step of the way…read more When we are in the market again, we will start with Kachar's.

The best pre-owned buying experience ever!…read more I spent weeks looking for a truck, going through the disgusting experience of talking to nearly a dozen "typical" used car salesmen, before I stumbled on an ad from Kachars in Monroe, MI. I sent Stan a long email with lots of questions, inquiring about the truck he had listed and to my surprise I received a thoughtfully written reply and detailed answers to ALL of my questions. We decided to make the two-hour drive to look at the truck and meet Stan. Within a few minutes of meeting him, I knew beyond a shadow of a doubt, I was going to buy my next truck from him. Not only is Stan a genuine stand-up guy, but he is also head and shoulders the most knowledgeable car guy I've ever met. He's spent nearly 40 years in the trenches, so it's no surprise that he knows his business inside and out and exactly how to find quality pre-owned vehicles. Best of all, his prices are fair and reasonable. He works with the best car detailers and mechanics in town and he will make sure you are happy with the vehicle you drive off in. Long story short, if you are fed up with the typical used car experience, GIVE STAN A CALL, I'm confident you'll be glad you did! THANK YOU, Stan, I'm thrilled with my truck, and you've earned a customer for life. God's blessing to you and your family and continued success!

My van should have been scrap but they did everything that was wrong it runs great.never had a…read moreproblem.thank y'all for your hard work

Had many problems with my vehicle. Thought it was totaled. J&R hooked me up and got it going again…read more Thank u guys for everything u done. 2nd time I been here. Satisfied both times

Well, I can't believe it's been three years since my last car I leased here! I turned Tiffany in…read morefor a new and improved Hermes! I drive two hours to get my vehicles from Beth! She's honest and worth the drive. I've even had friends from Arizona get cars from her! Everything was ready to sign and drive away! She's the best!

Overwhelmed by how they got my daughters tire changed after she shredded it on the road. They were…read morebooked solid and still made time to get here to work on time! Thank you Chris and Cal!

Absolutely everything! I can not say enough about this dealership and their staff! From buying my…read morevehicle to service, everyone here goes out of their way to make sure you have everything you need or want! Prices can't be beaten anywhere!!! If you are looking for a new/used vehicle this is the place you need to be!!!

The only reason I'm giving 1 star is because I can't give 0 stars! Don't EVER bring your car here…read morefor service! After writing my phone number down incorrectly, and not bothering to look me up in their system to double check, Gerweck waited 5 DAYS for me to call them and ask "whats going on with my car." If thats not bad enough, then they tell me "we couldn't diagnose your car and need to charge you $300 more to figure it out" ($450 total because they're mechanics are not properly qualified). This is double the standard hourly mechanic rate of $80 hour making the fact they couldn't diagnose it even more infuriating! The owner is cocky and completely unprofessional. He's your "used car salesmans" worst nightmare! He JC had the audacity to call me "condescending" after talking down to me. There are far better people to do business with in this great town! Why do business with entitled A Holes? ***UPDATE*** Within 5 minutes of writing this legitimate review (FREE SPEECH), I get a call from the Business owner yelling at me for the review I gave him! In the history of business, has anyone ever heard of that? John should write a book on how NOT to treat a potential customer. He'd have a better chance selling a million copies than he would selling me a car at this point! -1 star now John! I'd say that validated my initial claim perfectly! Either way, Not good