So I went in at 930 on Saturday night to get cookies for my kids I teach on Sunday!!! I walked in and Hailey greeted me nice and ask what I would like!!! I asked if I can get cookies for my primary kids!!! She was happy and friendly!!! Also Eris came over and helped out!!! It was good knowing I come in when they closing and the staff is friendly and nice!!! I have been here other times and Sarah has helped me out and been nice and friendly!!! I saw Easton sweeping and I chatted with him a bit while I was waiting for my cookies, Chocolate Eclaire's, fruit tarts and other yummy dessert!!! Easton was friendly and he even made funny jokes in conversation!!! I can't lie I love the way Easton joked with me cause he was professional and funny!!! Colton came out and helped him out!!! I told Colton that I like how he helped out Easton!!! He said he is a cook and it's dead and no food orders coming in!!! Colton was also funny and nice!!! I said well I will order food!!! There was another cook named Lucy!!! I was gonna order food however I can't eat a sandwich or salad this late!!! So next time I will order food and test out her food skills cause I have read reviews and they say staff can't make order right or little mistakes happen!!! However the smile staff tonight was Friendly, Nice, Accurate on order, made me glad I chose to buy from Kneaders and they made me feel like a valued customer!!! I asked which one of these amazing team members was the manager so I can share the positive kudos and vibes I got from staff tonight!!! They called Ayden to front to speak with me!!! He was putting up chairs and removing the floor mats from front of store!!! I said WOW a manager that is helping the team out so when they do close at 10 they can leave close to that instead of making staff do all that and they leave at 1030 or later!!! I did share all the good vibe and positive feelings I got from staff and told him how I like to reward my kids with cookies if they listen and feedback. He was so nice that he said no one ever shares positive feedback he appreciated hearing it!!! I know that people sometimes get mad cause person before them ordered 7 items and then that person ordered 1 or 2 items that are right there and easy to get but have to wait!!! I'm sure that they have rules that help customers in order they place order or something like that!!! I just find it that if your in a hurry or something comes up try asking nicely about the dessert or just ask in nice friendly way if you can possibly get your 2 desserts!!! If you treat staff nice and friendly they will give you that back and much more respect!!! I just wanna make sure the staff tonight gets lunch or reward they deserve!!! read more

Kneaders Bakery & Cafe - Sugar Man & Spider cookies!!! - Bakeries Near Me - Riverton, Utah

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Ordered the all you can eat French toast and waited 25 minutes for it. Ordered hot chocolate, the machine was broken. Replaced the hot chocolate with a mango smoothie, waiter came back and said they were out of the ingredients. Finished our French toasts and asked for a refill, waited 15 minutes and had to go back and remind the workers. read more

Last month French toast was sold out. Today they were filling catering orders first so they weren't making French toast, they didn't have enough staff to make French toast, I didn't order before catering so I was not a priority, French toast had run out, I could wait 20 minutes for the order, I could go to a different Kneaders, I could go to a competitor, and half of the seating was covered with boxes for catering service and a retail event not many seats. This morning's experience for only 5 orders of French toast was terrible! My family LOVES Kneaders all you can eat French toast. Last month we went on Mother's day weekend and were turned away. They had run out of French toast. Kneaders is awesome! Kneaders all you can eat French toast is awesome! Today the cashier told my wife that they had decided to not make French toast because they had too many catering orders to fill. My wife was ready to leave. I went in. I questioned how a restaurant could just choose not to offer a menu item for the sake of other business. Another employee jumped in and said that the French toast had run out. The restaurant was near empty with many of the tables and seats taken by boxes being prepped for a catering order. I was then told that the catering ordered was made first and so that order was first priority. And that was why I could not order French toast. I just wasn't early enough or important enough. I was told that they didn't have enough employees to make all of the food, but there were at least 8 employees. So many that lack of staff didn't appear to be the issue. Sadly, even the retail sales rep came out rolling her eyes at me, I assume because of the "seen" I was making. Lastly the manager spoke to me. She was less rude, but said the same things as the first employees. She finished with, I could order because they were making and serving French toast, but it would take 20 minutes to get. We could order anything else and they would serve it immediately while waited. Or I could just go to another Kneaders. We have never ordered anything other than French toast at Kneaders. We still didn't want to try something new. It also would take 20 minutes to drive to another Kneaders. So leaving and going McDonalds across the street or back home wasn't a great option. I had promised and got my kids excited for Kneaders French toast. I was willing to wait but the manager seemed surprised I wanted to pay for my breakfast to ensure we got our 5 orders of all you can eat French toast. We paid, I also asked for 2nds up front because that is all we can eat and I wanted to make sure they made enough, and we waited at least 20 minutes. While waiting we watched the store turn away at least 10 more customers wanting to buy French toast. Finally they let customers sit and wait 20 minutes for French toast. When our food finally was served, Our French toast and the awesome tasty syrup was cold and didn't taste as good as normal. Something was off. When we finished our first, we requested the 2nds/a refill. The employee seemed to have no idea what we were asking for. Once we had made our request understood, we waited at least another 10 minutes for 2 refills. Usually when we get a refill, it is ready almost immediately. The refills tasted perfect. Warm and satisfying, as is normal. We loved our refills! While waiting, Shawn Benson, the new head cook, came out and spoke to me. He apologized for the rude disrespect we had been given, the stories we were told, for not offering something from their menu that should have been ready, and for the time we had to wait. He said he personally took responsibility for others words, actions, and in-actions. I really appreciated that he came and talked to me. The apology was also appreciated, although he wasn't the one at the counter or the manager on duty. Once we ate our refills, we got up to leave. Shawn sent out 3 more refill orders to take care of us. He made sure we had a refill for all 5 of our original orders. We have eaten at this restaurant a few times before and have not had issues. After the past 2 months experience, we will either not consider eating at Kneaders or go to a different Kneaders even though it's further away. Thank you Shawn Benson for being a good man and stepping up to take responsibility and recognizing that it was all a very bad business practice and experience. This store needs new employees, management, or owner. Something has to change fast. read more

Ordered a croissant sandwich, chocolate croissant, caramel macchiato, and latte. Everything came out except for the coffees. We waited for 30+ minutes. When we asked the one worker went to the back and started to make a smoothie for a new customer all the while others were receiving their orders. We finally received our drinks at the 40 minute mark after the male worker who was on the laptop surfing with another employee said sorry and started making the drinks. Food is decent, but avoid if you're looking for service. read more

I would've further enjoyed my pink pina colada smoothie if there hadn't been a giant piece of plastic in it. The wait was also very long for just getting a smoothie and croissant. read more

Awful! After waiting 20+ minutes for one sandwich- this I what I got! My panini was so soggy I couldn't even pick it up. They were NOT busy- (now I see why). There is zero excuse for this- especially when the manager was the one who handed me this garbage. I will take my business elsewhere. Highly disappointed. read more

Kneaders Bakery & Cafe - Super soggy Chicken panini. Awful!!! - Bakeries Near Me - Riverton, Utah

If I could give zero stars, I would. I have never experienced such terrible customer service. I walked in at 10:50 to try and order breakfast and was told "we are done serving breakfast", even though they serve breakfast until 11. I mentioned this and the employee said, "oh, we are actually out of breakfast food". I confirmed, "you are all out of your breakfast food?". She then went to get the employee in charge who so disrespectfully walked up to me, said "we are out of breakfast", and walked away before I could say a word. This may be the worst customer service I have ever experienced at any restaurant ever. read more

I love Kneaders but our experience today sucked. There were two people sitting who had their food when we walked in. We placed our order and sat down. It's been over 30 minutes and nothing has come out. In that time, they have made orders for like 5 different door dashers and a huge group came in after us and they started on that order before we got ours. My husband couldn't even get his good because his lunch break was wasted. So now we have to wait for food we won't even be eating together. read more

This place is kind of in the middle of nowhere. But that is true for pretty much everything in the Riverton area. This store is really a restaurant first and a bakery second with a dash of cutesy knickknacks thrown in for good measure. Maybe to take score off that eager scrap booker. I personally could do with out the wrapping paper and little crafty projects the sell as home decor. But then again I've never scrap-booked either. (Is that a verb?) For food they have salads, sandwiches, and soup. There are lots of pastries to choose from. Most look okay but you really wouldn't go here for a cupcake or anything. They don't have cupcakes by the way. They sell fruit tarts and cream puffs, and cookies, etc. The salads are actually very good. The soup is at best mediocre. They also sell soup and salad by the gallon if you need that much. They actually shine at catering and you will probably be very satisfied with the results. I've used catering before ans was happy. They bake their own bread and rolls with good results. It always tastes fresh. The variety of bread types is very good for either buying a loaf or a sandwich. read more

Kneaders Bakery & Cafe - Kneader's - Bakeries Near Me - Riverton, Utah

Worst kneaders ever. We waited about an hour in the drive thru and there weren't many cars. I walked inside and many people didn't have there food. They should just close down this location read more

I like kneaders. I really do. But this location has something clearly wrong. We are weekly regulars at kneaders and recently moved to Herriman. And our past six or seven visits have been extremely disappointing. The food quality is much lower than what we've come to expect from every other location. The service is slow and they're always out of just about anything you want to order. The employees don't seem happy to serve you and a few times we were treated like we were inconveniencing them. Like they had other things to do than take our money. I thought maybe we just had inflated expectations but it became the norm so we sent a complaint through Facebook. The response was friendly but didn't offer any solution. Rather we were just told to email a feedback address about our experience. So when I finally decided to just leave an online review I felt somewhat validated when I read several others have had the same experience. It's really unfortunate because we really really like all the other kneaders locations we've been to. Tonight I tried to order pumpkin cheesecake since the sign near the door said very clearly that all your pumpkin favorites are back and specifically mentions cheesecake. But no luck. That's not available until November. read more

Kneaders Bakery & Cafe - There's nothing like seeing a sign inviting me to order pumpkin cheesecake and then being told to come back in 45 days. - Bakeries Near Me - Riverton, Utah

The atmosphere at Kneaders is very pleasant. The staff is extremely friendly and polite. I had the caramel apple and it was a bit squishy rather than crisp, but I chose not to complain, because the Carmel was delicious. Restaurant was clean and quiet. From past experience, I highly recommend the fruit tart. read more

Love the food but disappointed with the service. Every time I make a mobile order, food is missing. I have yet to receive my full order.

Love the staff! Friendly, professional and attentive! Love the food also- tasty and fresh! It seems that sometimes they get really busy, and the food takes longer to get out than expected- but it always exceeds my expectations. I laugh at how upset people can get over sandwiches and soup. Get a new hobby y'all!!!! :) read more

Honestly the worst experience. They forgot the tomato, they put the wrong lid on the soup SO IT SPILLED ON MY EXPENSIVE CAR AND MY EXPENSIVE CLOTHES. Please do yourself a favor and everyone else's and avoid coming here. They don't answer their phone either when you need help as well. read more

There wasn't anyone else in when we got there but it still took 45 minutes to get our food. The pie was upside down. The tart was on its side spilling all over an eclair. Only 4 teens working with no adults in sight. Avoid this location. read more

If I could give it 0 stars I would I went around 3:40 pm. Through the drive thru. Ordered 2 sandwiches 2 soups two cinnamon rolls. I love Kneaders but this location is horrible absolute garbage. The bread on the sandwich was so hard couldn't even eat it. The cinnamon rolls were hard and not warmed up even though I had asked them to warm them up. The Soups tasted really bland and they were served really hot. I'm genuinely disappointed Don't got to this location it'll ruin Kneaders for you. read more

This restaurant is beyond unbelievable! Waited curbside for 30 minutes past the pickup time, finally got in the drive through, 2 cars ahead of me, that took about 20 more minutes to get through, when I questioned the cashier she said "sorry" when I pressed again and ask why it had taken so long, I got " yeah, sorry" read more

Always get good service here. My order is always really well made and I receive it in a timely fashion. Ive been going to Kneaders since the original store opened in Lindon/Or, I've been to several (6+) locations and this one is the best location next to the original. UPDATE: recently this location has gone down the drain. Every time I go they are always out of something. This morning they claimed they were out of French toast but I saw orders of French toast going out to customers. read more

I had the Rueben panini and turkey bacon and avocado salad. The food was good, although $18 for these two items seems a bit rich.

Ordered a chai latte. Got a cup packed with ice and about 1/4 cup of "chai". That is VERY expensive ice! read more

I love kneaders and eat from there at least once a week. Although, I had my worst experience yet at this location. It took 15 minutes before anyone took my order in the drive through, and when they did, it was a mess. I ordered my food the way I always do, and the young lady taking my order had to check if she was able to do my sandwich on sourdough bread. To continue, I ordered a half sandwich, and was charged for and given a whole. I had to explain to her multiple times I wanted a half sandwich and half the amount of mayo, which went in one ear and out the other. I've never had such a simple order take so long & someone not comprehend to that extent. read more

DO NOT WASTE YOUR TIME! Says they open at 7am, and have been parked in the drive through for longer than 30min. All the while employees walk in and out of the back door playing music in their cars. Again, DO NOT WASTE YOUR TIME. read more

Food is always good, but we waited an hour to get the food. they are always out of something. the staff were super rude, Food was cold, and they didn't get half of our order right. highly not recommend to go this kneaders. read more

Was great. The cashier was friendly. Our food tasted fabulous. Giving it 4 stars because they have a bunch of boxes in the booth I wanted. Still a great place. read more

Kneaders Bakery & Cafe - Bakeries Near Me - Riverton, Utah

Waited over 30 minutes for a to go order and when finally asked about it told us the soup was still heating up and would be another 20 minutes. Then asked if we could just take it cold and they couldn't figure that out. Watched 3 different bring up food that was wrong. And when my husband said something about waiting so long an employee said, well there are other people here. Yeah well we had been there longer than anyone else. Very unorganized. read more

this place is a mess. no organization. no order. we put in an online order that said it would be ready at 1015, showed up at 1030 and said it'll be ready in 20mins. wtf. why even have pick up times if you cannot commit. looking at all the other reviews looks like this place is a constant poop show. read more

They need to turn that drive-thru into a side parking lot because the employees have no idea how to organize orders like other locations. I have lived here for two years and this location has ALWAYS been the worst I've ever been to and every time I try to give them another chance I am punished for it. Never again! read more

The only reason we ever went to Kneaders was for their mint brownies. Now they don't sell them. So the only thing left is an under-staffed location making rushed and sloppy sandwiches. read more

We came here on a Saturday morning specifically for their French toast, and they were completely out of syrup! We had to drive to Draper instead. Completely unacceptable management of their inventory. read more

The Day before Thanksgiving - they sold all the rolls people PRE- purchased online. Wowwww. Refunds for everyone. IF you show up at this Kneaders, you can buy other people's pre-purchased orders!! No manager on site. No Franchise location owners. It's a free for all!!!! Grrrrrr... read more

Young gal at counter didn't greet us, shouldn't customers be greeted when they walk up to the counter. Dishes we were served looked dirry. And the rest of the restaurant was filthy. Floors really need to be cleaned and this was at 920am. Wish kneaders took more pride In their stores. Breakfast food was fine nothing spectacular. read more

Come any time of day, any day of the week and you will wait... And wait... And wait. It's not because they're always busy, but rather, extremely mis-managed. Honestly, you're making sandwiches, what is the deal? It's hard for me to mention the average food because of the waiting. read more

Kneaders Bakery & Cafe - Going on 25 minutes in the drive thru - Bakeries Near Me - Riverton, Utah

Went in and the tables and floor were filthy. Bread and pastries were stale. The service was okay, but overall was disappointed in the experience. Time for them to step it up read more

You will be HANGRY. Food quality - 4 stars Service - NEGATIVE 1 stars Overall rating - 3 stars Kneaders is a popular restaurant that has good, relatively healthy food. You can tell by how busy this location is. It is very busy. You will have to wait for your food. It will make you upset because you are HANGRY. You want that delicious food, and you can't have it, or the guys behind the counter forgot something you ordered. Yes, you will be HANGRY. My review used to be a 1 star because the wait and the missed items were that bad. But then I ate the French toast. And I didn't have to wait forever to get it. This one experience was worth two whole stars. Keep it up, Kneaders, and you may just get to nafinity stars. (Which on Yelp equals 5 stars.) read more

I am a fan of most Kneaders locations including this one. (Have yet to be impressed with the one on 106th South.) My favorite is the turkey, bacon, avocado on focaccia bread. I love the real turkey breast they use and the Kneaders sauce is delicious! I've heard the soups are good as well, though I can't remember the last time I had one. My kids love the sugar cookies and my husband loves the tarts. (I'm talking about the fruit ones in metal tins, not the gals behind the counter.) My favorite is their Ooey Gooey Bar--a version of the seven-layer bars made with butterscotch chips, coconut, etc. I do wish the prices were just a titch cheaper for a full sandwich, but I don't go there too often so it's not as big a deal. All in all a great little place for lunch or dinner. And I love that it's open late! read more

Doesn't look like the Herriman Kneaders is catching a clue when it comes to trying to reverse their reviews. My husband goes through the drive through frequently for us, and it always takes forever. Sandwiches are never consistent in the way they are made. I've only been inside a couple of times. One time was a good experience, the other not so much. No consistency in customer service either. Having been a general manager of a large business, I know what customer service is supposed to look like. Someone needs to get some training. read more

Two stars, only because the manager did me a favor when I was purchasing a large order for a soccer team. The service is terrible. The food is not anything I would go back for. I only go for the pastries (and it's only like two or three of them if it's available). Today while I was telling the cashier my order her and another employee were whispering and giggling, so of course she heard none of my order. I asked her if they would like to finish their conversation since I didn't want to keep repeating my order. She responded, "I didn't know you were talking to me." My head: Yes it is difficult to know I am talking to you when you asked me what I wanted and started giving you my order. I would be confused myself If it wasn't for the manager being kind the one time I was in a bind for treats, would be one star because I can't just not give it a star. However the manager can't be saving them all the time. read more

Can someone please tell me how/why you would serve this? Honestly. If i worked there i would never put this sandwich together and hand it to a paying customer. Turkey cranberry croissant. A tiny chunk of turkey on one half with a spec of lettuce and drop of cranberry sauce and the other big chunk off to the side was the other half of the sandwich and was so tough and full of tendons I could barely bite it. Gross! $7 sandwich waste of money! read more

Kneaders Bakery & Cafe - Crap sandwich. Why would you serve this to a paying customer?waste of money. One 1/2 is a spec of turkey the other a hard chunk. - Bakeries Near Me - Riverton, Utah

REALLY wish I could give this place 5 stars, but I seem to never have the best experience here. After 15+ mins of waiting (it was me and one other car in front of me) pull up to the window to pay, and see 3 people sitting on their phones.. no wonder it takes 20 mins to get a sandwich. Don't worry, I have NO problem at all waiting for good quality food. But it's when I see people who are careless on their phones instead of trying to make my experience better that gets me upset. Now, I'm not a "Karen" leaving a bad review on my favorite bakery / cafe, believe me, I come here almost EVERY day!!! Just wanting to see employees step it up a bit to impress customers! :) read more