This was a wonderful mail order only company until they were bought by private equity. While some things have remained the same, it's clear from other comments their customer service has gone downhill. And it's still not a retail location so still no need to go there. read more

Don't order here if you actually want your yarn in a timely manner. Order from Stick Chick Yarns, Knomad Yarns, and Wool and Company (all arrived within 3-5 days). I called prior to my order to ensure it would arrive prior to a yarn dyeing class. They assured me it would. I placed the order. I contacted them after a couple days when it was listed as "not shipped" and was told it was shipped but "unfortunately the tracking information was not properly imported into our system" but it would still arrive on time. I emailed a couple days later asking if it would arrive on time and got this: "I am sure it will, most packages have slowly started to show up today!" Today, the day I needed it delivered, the UPS tracking information showed up and, upon checking the UPS website, UPS hasn't even received the package. Each time I contacted them, I was clear that I would not need the yarn after the 30th and not to send it or bill me if they could not deliver by that date. I called them today to tell them not to bother to ship it as I would not be able to use the yarn AFTER THE CLASS TO DYE IT WAS DONE. The representative I spoke with didn't seem at all surprised that I was calling about an shipping issue but was apologetic. I assured her I would be refusing delivery and, if for some reason it was delivered anyway, I would expect them to pay return shipping as there was absolutely no ambiguity about the fact that I would not need the item after the date of my class to dye it. She didn't even pause when she told me just to return it unopened to UPS to refuse delivery which tells me the is an ongoing issue (as do all the reviews I am not reading on line with similar issues). read more

Knitpicks.com is one of my favorite places to browse for yarn. That doesn't seem possible, because a knitter likes to hold the yarn, right? Well, Knitpicks' quality is fantastic, regardless of the weight or texture of the yarn. One thing I LOVE about their selection is that you can find the same color in many different weights. On the flip side, they have many colors in every weight! Their delivery time is fast, and they also sell knitting books, tools, and single patterns, as well as books of patterns. read more

My experience with knit picks is not good. I returned yarn via UPS 14 days ago . Called twice only to hear that the return department was on vacation and that my return was not processed yet. I should call back after one additional week . Customer service is not helpful. I like their yarn but they have to improve on their customer service read more

I order online with Knitpicks and absolutely adore them. Fast service, great selection, and complete follow through to satisfaction. It's the ONLY place I get luxury yarn from. read more

I ordered 2 patterns and the yarn to go with them. I returned 5 balls of yarn on Jan 24, 2024. They received them on Feb. 1. I called their 800 phone and they said they were behind on returns. Today is 2/23. Still no credit. The other products they delivered, one pattern was incorrect the other was fine. The yarn that I kept was really nice. read more

I always give business chances and pretty laid back about things. Recently I sent in a return with Knit Picks and after 2 weeks there was no update on item or refund so contacted support. Not only did I get rude replies, unprofessional and not standing by their own terms, I was offered a "one time only" refund.... By check... In another month. When I told them I have no way of cashing a check and frustrated waiting more, they again were rude. They refused to do anything electronically and implying this was a huge favor to give me a refund while my item was stuck in shipping. At the point of this review it's been 4 months, my item (sent in the same package and their pre made label) is still in transit in the same state. Thankfully PayPal was able to refund me because I refuse to wait more. Of course what USPS does we don't have control over, but as a business you have control over what you want to stand for, trying to fix issue and not be rude. Lastly, my check came today and on it states "reason: irate customer", completely unprofessional and this is money they owe the customer. I now wish I could go back and be irate. read more

Knitpicks - This is what they wrote on my return refund check (refused to do a normal electronic refund to card). Completely unprofessional! - Knitting Supplies Near Me - Vancouver, Washington

Knitpicks is an amazing company, however, this location is only a customer service office. Cubicles and phone reps only. This is not a retail location. This is a customer service center only. There is no way to purchase yarn or other items here. They are very friendly and understanding that people stop in, but I don't want anyone to go out of there way to try to come to a yarn store here. read more

Knitting became my hobby after years of watching my Mom and Grandmother. My first scarf was a complete failure. Now, I'm pretty good and I can knit most anything and I enjoy the excitement of a new project. Like any hobby, having a reliable online vendor for supplies is comforting and also helpful to keep the energy alive when new fibers or patterns are released. Knitpicks does a decent job of keeping prices reasonable and yarn content natural. They have a fairly nice selection of higher end yarns with a mixture of every day yarns for projects for kids and gifts. Knitpicks also has needles (which I really do love), project kits and tools. Some of their fibers are not the exact weight they proclaim (their worsted weight yarns are more like DK), but most knitters know this and go to Knitpicks working around this issue. My Mom and I have been ordering from Knitpicks for a number of years and we have rarely had issues with our yarn. The problem we have always had is with Knitpicks staff. Knitpicks employs the sassiest, saltiest women I have ever encountered in customer service. The women who answer the phones at Knitpicks sound like they are in pain and their jobs are making their lives miserable. Over the years I have had a few shipping issues, a few product questions and a couple order problems and each time I dreaded calling Knitpicks because I did not want to speak to the women there. It is so terrible that I actually paid more money and ordered from a different company for my last knitting project because I had questions about colors and I knew Knitpicks would be impossible to deal with on the telephone. If you know exactly what you want and you know you will not need to deal with any of their staff, order from Knitpicks online when they are having a sale. They do have some great lines at good prices that wear really well. If, however, you need to speak to a real human with questions about knitting and fiber, skip Knitpicks and pick another online vendor. read more