My first time at this dealership and brought my Grand Jeep Cherokee SRT in for service today and…read morehad a great experience. Little wait time and staff was friendly and professional. In particular, Josh was informative and answered my many questions. I stayed for the service and the waiting room was very nice and comfortable. The service was very thorough and really felt like I was taken care of. Will for sure be back for future service. Highly recommend!

The Jeep service department did a diagnostic on AC unit... recommended services, verbally quoted me…read morejust under 600 and tax for out-of-door expense. When I went to pick it up I was handed a bill for nearly 850! I pointed out he had quoted me just under 600, he reran the numbers and said he made a mistake and had not included the diagnostic. I pointed out that customers depend on estimates to make decisions. 600 is not even close to 850. He claimed he was being generous and took 100 off the extra 250 he tried to bill me. I told him that I have not done business with a different dealership that did the same thing to me 20 years ago. I was not disappointed with the car service, but terribly disappointed in a business that does not honor its word. I will not be back unless Findlay makes this right.

I brought my 2014 Hyundai Santa Fe to this dealership for service and was told my transmission,…read morethat was replaced 3 1/2 years ago- had a case half leak and required full replacement at a cost of approximately $4,500. I was pressured to consider the repair and was even offered a partial "goodwill" discount. Because the diagnosis was so serious and expensive, I sought a second opinion from an independent mechanic I trust. That second opinion found: * No transmission failure * No case half leak * No need for transmission replacement The actual issues were: * An overfilled transmission * A drain plug O-ring * A hose clamp Had I not gotten a second opinion, I would have paid thousands of dollars for an unnecessary repair. That is deeply concerning. I was told the pink siliconesealant that showed in the blurry. Pictures was a leak and it's not. I'm sharing this so other customers know to get a second opinion before authorizing major repairs from this dealership. Based on my experience, I no longer trust their diagnostics.

Family owned. Not part of a big automotive group. This is their one and only dealership, so they…read moretake great care of their customers both before, and after the sale, and it shows. Whether you're dealing with the sales side or the service department, you'll be interacting with somebody in ownership of the dealership. Truly unique in the car buying experience!!

I told Brandon what I wanted and he found my V8 camaro for me. It was a challenge because it was…read morein Canada but Group got it to Idaho! What an exciting car! Now, I want to find a custom, standard old school pickup. I know they can do that for me. Thanks guys!

Tylor, Cody, and the rest of the gang at Group Wholesale knocked it out of the park. I presented…read moreTylor a challenge when I arrived at the dealership. I wanted to upgrade from a vehicle that just no longer met my needs, into a Tundra. Tylor listened to what I was trying to do, asked some questions to make sure he got me exactly what I was after. He then presented some options, and told me exactly what it was going to take, and let me decide what direction I wanted to go. They offered me a fair price on my trade, and showed me a truck that was exactly what I wanted. There were couple things that I wanted them to do, and while they weren't huge things, I wanted them done. They worked hard to meet my schedule, and and made sure things got done, and with perfect results. I have very high expectations and you guys exceed them, every single step of the way.

I want to give a huge shout-out to Amanda, a sales representative at knudtsen Chevrolet in Post…read moreFalls, Idaho. Wow--after dealing with the (service department) :( giving me the runaround, Amanda stepped in and made sure everything was taken care of. She went above and beyond to resolve my issues and made the whole process smooth and stress-free. I highly recommend reaching out to Amanda for any sales needs or help with anything at all--she truly has your back!

Received top notch service working with Justin Tucker. Smooth experience, no nonsense, will…read moredefinitely return in the future! Thank you, Justin! Sales Manager & Finance Manager were great as well!

I really like this dealership, they were honest, fair, and friendly. I would definitely buy a car…read morehere again! The owner was very nice and helpful as well and when we had a problem he help fix it without a hassle.

I could not be more pleased and impressed with what a fantastic experience we had at Kootenai…read moreMotors. Ron was so kind and stayed after closing so we could come by and look at a car. He made sure the car was fixed and ready to go when we came to pick it up. His daughter (I apologize for not remembering her name) does the paperwork and she was really professional, organized and kind as well. I would expect nothing less from a family of fellow dog lovers! Thank you Kootenai Motors; we will be back!

Recently, my wife and I went to Coeur d'Alene Honda to shop for a new Pilot. When we arrived, we…read morewere met by a salesman by the name of Tyler Abbott, who assisted us in our search. He suggested that we consider a 2026 Passport, which was similar to a Pilot, but more capable in winter driving conditions, as well as in moderate off-road scenarios. Ultimately, after asking a slew of questions, which Tyler answered quite adeptly, and a test drive in a nearly-new Passport (1,300 miles), we bought it. We have purchased several Hondas in the past, and, aside from the outstanding dependability that the brand has always offered us, we truly value the fact that we've never felt pressured by a Honda salesperson while shopping for a car. I am pleased to report that this experience was no exception. In fact, I believe this was the best car buying experience we have ever encountered. Tyler's very professional, easygoing personality and impressive knowledge ultimately convinced us to specifically buy our new vehicle at Coeur d'Alene Honda. We want to thank Tyler Abbott, as well as the business manager, Johnathon Loudenslager, for providing us with a low-key, friendly and extremely efficient experience. Dana Duncan

Entire SERVICE team (Management, included) is RUDE, especially one of the females (I believe Her…read morename is Kelly, but don't quote me on it). This is based off of COUNTLESS times of dealing w/them. I've honestly never encountered such a rude service team. In My Opinion, you are better off driving 30 minutes away to Spokane, Washington. This car dealership doesn't even offer car detailing anymore - unbelievable!

10/10 would recommend this dealership and their staff!!…read more GARY was the nicest & warm-hearted person you will ever come across in this industry. He walked my boyfriend and I through any question or concern we had. He was efficient & thorough throughout the entire process. It was the most positive experience I have had looking at getting a new car! This isn't only a job for Gary, he took care of us and was looking out for our best interest in every aspect of this situation. We will 100% be coming back and recommending this dealership to our family & friends & literally anyone lol We thank this dealership, Gary, Jimmy, and owner for pulling some strings to get my boyfriend and I a new 2022 Volkswagen Taos. I was crying when I left the dealership because I couldn't process what was going on. We were overwhelmed with gratitude. We are so so grateful for your generosity and kindness. You helped our family so much, you have no idea how much this means to us. Thank you so so much!!

I bought a 2018 Audi for $32,000. I should have checked my pricing. They jacked the price way up…read moreand when I went to go trade it in all they would give me was 13,000. Shop around and get pricing from other places so they can get it. Price matched. If you deal with them I will never buy another car from them ever again. I have bought two cars. This one Will My last one they really jacked up the price. Shop around before you deal with them. They said they would fix some stuff on the car they never did. It cost me $1,200 to get it fixed because they lied.

BEWARE! UNTRUSTWORTHY & UNETHICAL. SNAKES 100% & this is based off of MULTIPLE experiences. They…read moreripped My Partner off, as well, and took advantage of / Exploited Her! Below are from My Previous vehicle (I now have a BRAND NEW Toyota Hybrid XSE that I paid for in FULL that I had shipped from the Eastcoast) where I experienced extensive damage to My Vehicle when I respectfully declined to purchase their NEW tires (because they wanted an astronomically HIGH price) and simply opted to pay to get My Tires ROTATED. They took ZERO Accountability for it. DO NOT RECOMMEND! WARNING! NO.

Always professional and customer service driven. They are clear in their description of the problem…read moreand I believe fair in pricing.

I ordered front and rear seat changeovers for my 48' Willys in May, 2011. The order was delayed and…read moreseveral months later I received the rear set only. I was in contact with the owner, Brian via email and phone and he assured me that my order was on its way relatively soon. Fast forward to November, 2011. I have not received the rest of my order and have been unable to contact the owner. I requested that he refund $249.90. I NEVER write reviews but I felt compelled to do so considering the circumstances. I will update this review after this issue is resolved.

Missing parts in order, no shipping list, won't return emails to correct the problem but he had no…read moreissues taking my money.