The regional manager name Edison called me on September 2nd after my last review and complaint. It…read morewas obvious that he followed up due to company protocol and not out of genuine concern for the integrity of Autozone. Upon speaking to him, he seemed to wanted to know what happened with his employe Jay; however, it was obvious that he took a side. He asked me what happened but as I begin to tell him what occurred with Jay, he kept cutting me off and asking me did I provoke Jay. Finally after being cut off several times, I asked him why did he keep asking me that. His rebuttal was that he knew Jay personally and that he was very familiar with him and didn't feel like he would threaten me without being provoked. This made me extremely uncomfortable and made me feel as if I weren't talking to a regional manager. Jay's threats to me were unprovoked and unwarranted. To reiterate briefly , Jay told me that I could have a problem if I wanted one and that he was ignorant. When responded by saying that I didn't involve myself in ignorant fueds, he said he didn't care and I can still have a problem. Let me also remind you that Jay proclaimed to be a manager of the Autozone. As a manager in one of my past position, absolutely nothing can make me threaten a customer or be unprofessional. There were times that I had bad days and still came to work and maintained professionalism and upheld the integrity of my company. So I ask, What kind of problem was an Autozone manager going to give me? I was absolutely petrified. Now my question to the regional manager is was this personal or business. Why did you call and accuse me of provoking Jay? Also, although you may know him personally what does that have to do with how responds to customers in your absence. Are you insinuating that Jay threatens customers provoked? Either way this would be totally unacceptable and unprofessional! I didn't provoke him and he still threatened me. What could warrant this behavior? Why is the regional manager making excuses for an employee threatening a customer? Lastly, I did ask the regional manager some of these questions and he evaded them; however, he did have me go back to the store where I was threatened to process my full return for my battery. I did make him aware that I was frightened that Jay may be there and he assured me that he wouldn't be. I still was frightened that he may inform Jay that I was coming to the store being that he had a close personal relationship with him. I don't take chances on anyone following through on a direct threat. I receive my refund; however, I'm insulted, intimidated and shocked by the correspondence I received from the regional manager. I definitely need to speak to someone higher up to discuss my experience.

Devin was very helpful. Came to get my break bulbs changed. He helped me pick out the right ones…read moreand even installed them for me. Any help you need go see him!

You have to stop in talk to Zak in sales. You'd be happy you did. He would go above and beyond for…read moreyou and your family!

I came in here because I had a check engine light turn on. They filled my car up with oil (solving…read morethe problem) but, I got a REALLY hard sell to not just change my brake pads but, of course, I needed to change the rotors too...for an extra $900. I was told it was too dangerous to drive and I had to fix them right this second. I had 30% remaining on my brake pads. So, obviously not necessary to change rotors.

I called Andre at Xpress Layne Towing in the middle of the night after my engine seized on Hwy 78…read morein NJ. He answered promptly and came out to help tow my car to my local shop. He arrived within 30 minutes ..was fast ..and handled my vehicle gracefully while she was dead on the side of the road. You can tell he is a master in this profession. I've used this company twice now and often recommend them to friends. His pricing was unbeatable and he is very easy going and kind. 5 stars all day along with over 200 plus remarkable reviews. They are the top company in the area to trust!!

I needed to help a person who spoke only Spanish and who had driven his car part way over a 6' high…read morewall. The company I have called in the past for towing was not available. At 6am Andre answered the phone, quoted me a reasonable price, and promised to arrive within 30 minutes. He was there in about half that time and got the car off the overhang in just 10 minutes. Fast and friendly service!

Quickly got help to select and buy $90 rain-x silicone wipers (note Auto Zone refused to help me…read moreget what I asked them about) . Clerk installed them, but I found out later the installation was wrong. Went back, the new clerk saw a piece was missing, raided another set and immediately corrected the installation no questions asked. Previous visits for supplies I have also found very helpful staff.

The wrong part was listed for a car window assembly and motor. They would not exchange the motor…read morewithout removing the entire assembly even though there website had it wrong.

Best customer service from the staff! Mazda impeccable!…read more Thank you Andrew and Jonathan Cofre!

We DO NOT TRUST this dealership. They sold us a car, and then sold it to someone else, after an…read moreagreed upon price with us. AND it took them 3 days to finally tell us they "accidentally" sold the car. The salesman actually had the gaul to ask me if we would be interested in a different car? This is why people hate buying a car

This company was great! My daughter's car needed brakes she is at college in Lehigh was able to…read morecoordinate everything over the phone. Price was reasonable and service was timely.

The workers are so kind they temperarrowly fixed our battery for free and they were very polite…read moreeven though they didn't have an immediate solution they got the job done

Koch 33 Ford, DOES NOT CARE ABOUT CLIENT SAFETY!!!…read more Koch 33 Ford sold me a vehicle that should have never passed state inspection or allowed to be driven off the lot. Below is my side of the story. I have an inspection report from a local garage attached. I took a used SUV that I was interested in for a test drive with salesmen Greg in the passenger seat, it had new inspection stickers on it. Made a right-hand turn heard knocking that got faster as I slowed down, then eventually stopped (Greg acknowledged that he heard it also) I also mentioned that the SUV struggles to stop, like the brakes need work (Greg did not acknowledge that statement). But as I said above the SUV had brand new inspections stickers on it, weeks old inspection stickers according to the date. How bad could it be? I get a good price with negotiating for a short time and bought the Toyota RAV4. Fastest purchase I ever made at a dealership. Should have been a sign! I took the SUV to a local garage the next week to get it looked over with a purchase inspection, I want a background on the SUV, a list of things I will want to start fixing or maintaining since it is an older 2007 with 166K on it (bought it as a secondary or beater) so there will be old parts and neglected things that were put off by the previous owner(s), we all do it! Want to get ahead of things to get the old SUV to last. Expecting it to be a safe and solid car, only to find that I have been driving an SUV for a little over a week that should NOT HAVE PASSED State-Inspection. Brake Pads were rusted and warn, Rotors/Linkages are warn/rusted and have bad compression (makes sense why the SUV, STRUGGLES TO STOP!). BOTH REAR SWAY BARS BUSTED, (makes sense why the SUV, WAS KNOCKING ON TURNS) along with 2 other red safety issues that no garage will let a vehicle pass, was the cabin filter needed replaced and 5 safety or exterior lights on the SUV were out or nonfunctional (the Filter and Lights I had fixed on the spot since that was expected and to me not a big deal). I called to see what Koch 33 Ford could do since I drove a vehicle off the lot that is NOT ROAD WORTHY, they really did not seem to have a sense of urgency (was not them in the car and they have their money). I feel that they do not care that they sold me a vehicle that I could have gotten hurt or done harm to others (or worse), even though they inspected the SUV a few weeks before I bought it. Since they were not showing signs of getting back to me (hours went by) no return call, I got the SUV back from Dave's Auto in Stockertown and brought the SUV back to Koch 33 Ford myself and talked to one of the sales managers, Jim (since Greg was with another customer) It seemed like Jim already had my car info pulled up, looking into things which was insuring. I told Jim that it is not a safe car that I am just giving Koch the key and provided them with the inspection report from Dave's, I would like to know how they intended to fix it and a schedule. Only to get resistance saying "the rotors and brakes passed inspection when they had it" I asked them to look it over and give another opinion they can keep it and left, I did not want to get into an argument. A full day day went by with no call or contact in any way. So, I stopped in again on my way home from work (1 and a half days) after around lunch. Only to find out that they intended to just fix the sway bars, had to show them Dave's inspection report AGAIN, with the braking system as well, that was about to turn into an argument, but the sales manager said that he was going to talk to the techs because he doesn't know inspection laws. 10 minuets later he came back and finally said we will fix that also "parts were just ordered". I do not really trust them much right now, so I may have it checked again. I am glad I did not wait to have the vehicle looked over by someone else, I feel that if months went by I would have been shafted, either had a crash or brought it in because something was not working right, and been stuck with a heavy repair bill! That they would have said, it is on you to fix this is typical maintenance, wear and tear on a vehicle of that age. Even though if I was paying for an inspection, if it was my car already they would not have passed it the first time. Koch 33 Ford, does the bare minimum to scrape by with inspections when they are selling a used car overlooked fatal items (thinking about reporting them to the state or PennDOT!) and will sell you a vehicle that is not fit to be on the road! Everyone knows that if you were getting the car regularly inspected at the establishment they would not pass it and charge you for every little thing like wiper blades. I had to go through a lot of effort to get them to do the right thing with a UNSAFE suv! I have photos of my local garage's inspection report attached if interested, sorry for the book. DO YOUR RESEARCH BEFORE WORKING WITH ANY KOCH DEALERSHIP! Thank You

I bought a new truck from this dealership and boy what a big mistake that was. I will never buy a…read morevehicle from this business again I will not take my vehicle to get it serviced here. I have a free oil change because I bought a brand new truck six months ago, and I will not even have them do an oil change. So I purchased a pretty expensive truck from these people and I brought it home.... it was late and dark so i made some dinner, took a shower and went to bed. The next day I go to start the truck up all excited to take it grocery shopping and I noticed a dent and two big chips on the door jam and a small dent on a lower passenger side door ... I must've not seen it when I bought the truck.So when I bought the truck the sales person told me I have a one year dent and scratch protection warranty, which I'm beginning to wonder if they did that because they knew that the truck had damage. So I called up about the chips and the dent and the sales man wanted to just buy me a bottle of touchup paint and have it be done. But I talked to the sales manager, and he manned up and fixed the flaws. So the dent was fixed, which was no big deal and the big chips which they actually had to paint part of the cab over. Fast-forward six months I was washing my truck..... now it only has 1400 miles on it. I noticed a small dent on the passenger side door by the door handle. I call up and I spent two days about 2 1/2 hours on the phone going back-and-forth between the Ford dealership and the Kock collision center across the street about how to fix this dent Now I have a one year dent and scratch warranty. Remind you. It was like pulling teeth to get these people to even look at the issue. Kock collision and the Kock dealerships do not seem to know how to communicate to one another you go to one and they tell you gotta get approval from the other and then you go to the other and they tell you to get approval from this person. I have this all documented and actually called Ford corporate but nobody wants to do anything so all I can recommend is do not use this business and I won't even be buying another ford again after this.