The regional manager name Edison called me on September 2nd after my last review and complaint. It…read morewas obvious that he followed up due to company protocol and not out of genuine concern for the integrity of Autozone. Upon speaking to him, he seemed to wanted to know what happened with his employe Jay; however, it was obvious that he took a side. He asked me what happened but as I begin to tell him what occurred with Jay, he kept cutting me off and asking me did I provoke Jay. Finally after being cut off several times, I asked him why did he keep asking me that. His rebuttal was that he knew Jay personally and that he was very familiar with him and didn't feel like he would threaten me without being provoked. This made me extremely uncomfortable and made me feel as if I weren't talking to a regional manager. Jay's threats to me were unprovoked and unwarranted. To reiterate briefly , Jay told me that I could have a problem if I wanted one and that he was ignorant. When responded by saying that I didn't involve myself in ignorant fueds, he said he didn't care and I can still have a problem. Let me also remind you that Jay proclaimed to be a manager of the Autozone. As a manager in one of my past position, absolutely nothing can make me threaten a customer or be unprofessional. There were times that I had bad days and still came to work and maintained professionalism and upheld the integrity of my company. So I ask, What kind of problem was an Autozone manager going to give me? I was absolutely petrified. Now my question to the regional manager is was this personal or business. Why did you call and accuse me of provoking Jay? Also, although you may know him personally what does that have to do with how responds to customers in your absence. Are you insinuating that Jay threatens customers provoked? Either way this would be totally unacceptable and unprofessional! I didn't provoke him and he still threatened me. What could warrant this behavior? Why is the regional manager making excuses for an employee threatening a customer? Lastly, I did ask the regional manager some of these questions and he evaded them; however, he did have me go back to the store where I was threatened to process my full return for my battery. I did make him aware that I was frightened that Jay may be there and he assured me that he wouldn't be. I still was frightened that he may inform Jay that I was coming to the store being that he had a close personal relationship with him. I don't take chances on anyone following through on a direct threat. I receive my refund; however, I'm insulted, intimidated and shocked by the correspondence I received from the regional manager. I definitely need to speak to someone higher up to discuss my experience.

Devin was very helpful. Came to get my break bulbs changed. He helped me pick out the right ones…read moreand even installed them for me. Any help you need go see him!

I brought my 2017 Volkswagen in for service the first time I use this company today. They charge me…read morea lot of money for a 110,000 mile tuneup. I drove off with my car. It seemed to be driving well and I started to go on sort of a lengthy trip. I got a flashing red light. I didn't know what it was as soon as I was able to get closer to my house I stopped the car And I discovered I had absolutely no coolant in the car. And my engine was overheating. I could've had a blow up in my engine and I'm very upset. They did not do a good job and part of the tuneup was to check all fluids and they apparently didn't even fill the coolant compartment. I would not recommend! This was incompetence!!

Horrible customer service! I have been trying to trade in my current VW lease and purchase a new…read morelease but I can't get anyone from Koch 33 VW to respond to my email requests for assistance. They claim to have an internet sales team but they are not willing to communicate online? I even tried reaching out to the GM and the sales GM for help and neither cared enough to respond to my request. This is even more disappointing because I love the customer service at Koch 33 Ford and expected a similar experience at their VW dealership but this is sadly not the case.

I called Andre at Xpress Layne Towing in the middle of the night after my engine seized on Hwy 78…read morein NJ. He answered promptly and came out to help tow my car to my local shop. He arrived within 30 minutes ..was fast ..and handled my vehicle gracefully while she was dead on the side of the road. You can tell he is a master in this profession. I've used this company twice now and often recommend them to friends. His pricing was unbeatable and he is very easy going and kind. 5 stars all day along with over 200 plus remarkable reviews. They are the top company in the area to trust!!

I needed to help a person who spoke only Spanish and who had driven his car part way over a 6' high…read morewall. The company I have called in the past for towing was not available. At 6am Andre answered the phone, quoted me a reasonable price, and promised to arrive within 30 minutes. He was there in about half that time and got the car off the overhang in just 10 minutes. Fast and friendly service!

Quickly got help to select and buy $90 rain-x silicone wipers (note Auto Zone refused to help me…read moreget what I asked them about) . Clerk installed them, but I found out later the installation was wrong. Went back, the new clerk saw a piece was missing, raided another set and immediately corrected the installation no questions asked. Previous visits for supplies I have also found very helpful staff.

The wrong part was listed for a car window assembly and motor. They would not exchange the motor…read morewithout removing the entire assembly even though there website had it wrong.

Best customer service from the staff! Mazda impeccable!…read more Thank you Andrew and Jonathan Cofre!

We DO NOT TRUST this dealership. They sold us a car, and then sold it to someone else, after an…read moreagreed upon price with us. AND it took them 3 days to finally tell us they "accidentally" sold the car. The salesman actually had the gaul to ask me if we would be interested in a different car? This is why people hate buying a car

This company was great! My daughter's car needed brakes she is at college in Lehigh was able to…read morecoordinate everything over the phone. Price was reasonable and service was timely.

Went in to get a wheel bearing issue diagnosed and repaired. Their mechanic charged me for a…read morediagnostic fees and said it was the wheel bearing. I took the car back to them to have the wheel bearing replaced and they did it. Then the noise persisted and they still charged me over 500, and their mechanic told me the noise will go away with time and it was the spindle that should have been replaced. Their mechanic didn't fix the issue I went there for and still charged me so much money

Koch 33 Ford, DOES NOT CARE ABOUT CLIENT SAFETY!!!…read more Koch 33 Ford sold me a vehicle that should have never passed state inspection or allowed to be driven off the lot. Below is my side of the story. I have an inspection report from a local garage attached. I took a used SUV that I was interested in for a test drive with salesmen Greg in the passenger seat, it had new inspection stickers on it. Made a right-hand turn heard knocking that got faster as I slowed down, then eventually stopped (Greg acknowledged that he heard it also) I also mentioned that the SUV struggles to stop, like the brakes need work (Greg did not acknowledge that statement). But as I said above the SUV had brand new inspections stickers on it, weeks old inspection stickers according to the date. How bad could it be? I get a good price with negotiating for a short time and bought the Toyota RAV4. Fastest purchase I ever made at a dealership. Should have been a sign! I took the SUV to a local garage the next week to get it looked over with a purchase inspection, I want a background on the SUV, a list of things I will want to start fixing or maintaining since it is an older 2007 with 166K on it (bought it as a secondary or beater) so there will be old parts and neglected things that were put off by the previous owner(s), we all do it! Want to get ahead of things to get the old SUV to last. Expecting it to be a safe and solid car, only to find that I have been driving an SUV for a little over a week that should NOT HAVE PASSED State-Inspection. Brake Pads were rusted and warn, Rotors/Linkages are warn/rusted and have bad compression (makes sense why the SUV, STRUGGLES TO STOP!). BOTH REAR SWAY BARS BUSTED, (makes sense why the SUV, WAS KNOCKING ON TURNS) along with 2 other red safety issues that no garage will let a vehicle pass, was the cabin filter needed replaced and 5 safety or exterior lights on the SUV were out or nonfunctional (the Filter and Lights I had fixed on the spot since that was expected and to me not a big deal). I called to see what Koch 33 Ford could do since I drove a vehicle off the lot that is NOT ROAD WORTHY, they really did not seem to have a sense of urgency (was not them in the car and they have their money). I feel that they do not care that they sold me a vehicle that I could have gotten hurt or done harm to others (or worse), even though they inspected the SUV a few weeks before I bought it. Since they were not showing signs of getting back to me (hours went by) no return call, I got the SUV back from Dave's Auto in Stockertown and brought the SUV back to Koch 33 Ford myself and talked to one of the sales managers, Jim (since Greg was with another customer) It seemed like Jim already had my car info pulled up, looking into things which was insuring. I told Jim that it is not a safe car that I am just giving Koch the key and provided them with the inspection report from Dave's, I would like to know how they intended to fix it and a schedule. Only to get resistance saying "the rotors and brakes passed inspection when they had it" I asked them to look it over and give another opinion they can keep it and left, I did not want to get into an argument. A full day day went by with no call or contact in any way. So, I stopped in again on my way home from work (1 and a half days) after around lunch. Only to find out that they intended to just fix the sway bars, had to show them Dave's inspection report AGAIN, with the braking system as well, that was about to turn into an argument, but the sales manager said that he was going to talk to the techs because he doesn't know inspection laws. 10 minuets later he came back and finally said we will fix that also "parts were just ordered". I do not really trust them much right now, so I may have it checked again. I am glad I did not wait to have the vehicle looked over by someone else, I feel that if months went by I would have been shafted, either had a crash or brought it in because something was not working right, and been stuck with a heavy repair bill! That they would have said, it is on you to fix this is typical maintenance, wear and tear on a vehicle of that age. Even though if I was paying for an inspection, if it was my car already they would not have passed it the first time. Koch 33 Ford, does the bare minimum to scrape by with inspections when they are selling a used car overlooked fatal items (thinking about reporting them to the state or PennDOT!) and will sell you a vehicle that is not fit to be on the road! Everyone knows that if you were getting the car regularly inspected at the establishment they would not pass it and charge you for every little thing like wiper blades. I had to go through a lot of effort to get them to do the right thing with a UNSAFE suv! I have photos of my local garage's inspection report attached if interested, sorry for the book. DO YOUR RESEARCH BEFORE WORKING WITH ANY KOCH DEALERSHIP! Thank You

Communication was great with salesman. Just couldn't work out a deal car was overpriced and the…read moreboss Jim has a serious attitude problem.