If I rated Koch and Associates solely on the final appearance of our yard, they'd get five stars but there was far too much pain and misery along the way so we're removing stars for the following reasons:
1.Their elevations were way off when preparing for a massive concrete pour. Our General Contractor caught the error and informed me that there wasn't the required spacing between the proposed top of the concrete and the bottom of the stucco or siding. In some areas, Koch and Associates were off by as much as two inches and their chalk lines indicated that they intended to pour over the home's exterior brick and siding and over several of the clean-out drains (leaving them inaccessible).
When I brought these problems to Doug Koch's attention, he was unyielding and defensive. After several heated phone calls, email, text messages and one especially unfriendly face to face meeting, he finally cancelled the concrete pour and had his men remove everything and start completely over so that the concrete would be at the proper height. Even after all of this, the city inspector commented that the concrete was still too high but passed us anyway since the only remedy would be to jackhammer everything out, haul it away and pour it again. I should subtract ALL of the stars just for that insanely miserable experience but then I wouldn't be able to continue with our story:
2. Before our new house was built, we had Godiva chocolate quality dirt: rich, beautiful, aromatic, dark brown - flawless. We knew that building a new house from scratch would mean bringing in many yards of coarse gravel and crushed stone so we specifically asked over and over and over again that care be taken by Koch to purge the proposed flower beds and the raised vegetable garden of as much of these stones as possible and they completely ignored every request. They made no effort at all and I'm annoyed every time I plant a little flower in the garden and hit another big chunk of rock or concrete. Minus another star.
3. While pushing around all of the mounds of gravel with their bobcat tractor, one of their workers kept running into and knocking down the tree protection (chain link) fences. For several nights in a row, I righted the fences myself. One day, I caught Koch's worker (again) in the act of plowing over a fence so I asked him to please replace the fence after knocking it down. He agreed but two days later the fence still wasn't re-erected. When I pointed it out to Doug Koch, he said he'd look into it then told me a day later that they would fix it even though his workers insist that they never knocked it down. That was a pivotal moment in my relationship with his crew and, sadly, it wasn't the only time I caught Koch's workers telling him that they didn't do something they (and I) know they did. Minus TWO stars for hiring workers who are big fat liars or for creating a work environment that makes your workers feel that they need to lie to you about things... especially stupid insignificant stuff.
4. Two very expensive/humongous pots that Koch installed on each side of a small fountain over the pool weren't capable of holding water and had to be replaced. Three months later, the new pots were installed but a month or so after that, we had another problem: Apparently a sprinkler valve stuck and the pots filled with water causing one of them to overflow and spill dirt and water into the pool (the other pot filled with water but drained out the bottom, as it should). When I finally noticed the dirt in the pool and connected it to the overflowing pot, I texted a photo to Koch and he called me to tell me that someone would be out at my house the following week to find out why the pot wasn't draining. The next week, two of his men came by the house and emptied the giant pot fixed the drain system then replaced the dirt and vegetation. They checked the sprinkler valve and told me that it corrected itself as soon as they opened it. Four days later, I got a very unexpected bill for $200 and when I questioned why we were required to pay for a service call to fix a defect in the installation of their pot, I was told that the pot repair was free and the $200 charge was for fixing the sprinkler valve (!). After another round of email contesting the charge, Doug Koch claimed that he'd told me about the service fee over the phone and that I'd agreed to it. After that email, we knew that someone who would lie about such a relatively minor issue isn't someone we could negotiate with so we decided to be done with it all and just pay the bill. Minus another star for cheating us out of a measly $200 when we already happily paid them $220,000.
So, zero stars for Koch but I'll give one back because his designer, Pam Jones, was a real joy to work with. She designed a beautiful landscape plan for us and we give her all of the credit for everything we love about our yard. read more