I recently moved to a new vet that utilizes Koefran for cremation purposes. I received my pup's remains in a broken wooden box. Although the ashes were bagged, they were visibly falling out of the box. The glass presentation window only had a Koefran marketing card with no indication of my pet's name (a separate card was included). This is not my first loss and I was surprised by the shoddy product. Additionally, the "paw print" was not his paw, but a template paw. I will definitely use another service next time. When you lose a pet, that's hard enough, but you would expect the "handlers" to take good care and provide a positive and thoughtful experience for the client. read more

Great experience. Used services through a vet in Jackson, Ca. Was timely and happened to be right before Christmas and new years and still received the cremains earlier than I was told it would take. read more

These are the kindest most caring people. The procedure is very calm and quiet and what you get for the cost of the service is outstanding. Really nicely done. read more

After experiencing several very unpleasant issues with Insight Veterinary Wellness Center in El Dorado Hills. Mainly dealing with incorrect information, and insensitivity after just losing a beloved one after 15 years was just too much. Luckily, I found the memorial card for my last pet, received from Koefran 4 years earlier, and gave them a call. This was the best thing during this whole process. Juan answered my call and really did a fantastic job in resolving all my issues. He was so wonderful and attentive. He was able to have my beloved pet picked up from a clinic that does not do business with Hoefran which was a great relief to me. Juan then guided me and helped with the final selection of the urn and engraving. He made a very unpleasant experience into a much better one. Also, KUDOS to the rest of the staff. All my interactions with Koefran were top-notch and professional with loving attitudes. A very special shout out to Austin AKA Smiley. He met me upon my arrival to give me my new urn and to help transfer my other pet's ashes into the new urn, so both are reunited together. He really did a fantastic job on the urn, and the engraving was so much better than I expected. Likewise, he was also very genuine and caring. Thank you so much, Juan and Smiley, I truly appreciate both of you! read more

Koefran Services - Pic is a little dark. The box is made with beautiful cedar - Pet Cremation Services Near Me

I don't know why I gave a 4 star review, because they provided excellent service, and were extremely caring not like other places I've been to. read more

We just received our pets ashes and paw print back. The cedar urn is knocked and scratched and the paw print has random hair in it and the impression was sloppy (ie two nails above a toe) this probably sounds petty, but it's hard enough losing your best friend, and then to receive him back with little care or concern just sucks. read more

Absolute best service! I had to call them in April for my corgi that past unexpectedly and then 6 months later for our German Shepherd. They were so accommodating on the phone and in person. Mr. Smiley who picked up our dogs at their location was so friendly! I will alway refer this company. read more

I want to share how pleased I am with the customer service at Koefran, EVERY step of the way! Briefly, unfortunately we had our beloved German Shephard Kona euthanized at MarQueen in Roseville on a Monday. As difficult as it was for us, Ashley at MarQueen compassionately went over the final cremation details, but shortly later they were a blur. Shortly after arriving home, I called Koefran and spoke to Brianca. She went over many of the details I missed at the euthanasia. I explained that we would like Kona back ASAP (maybe Friday?) and Brianca stated this shouldn't be a problem. She said that Kona was scheduled for pick up Wednesday morning and assured me that Kona would be handled with respect. She then went over the timing of the pick up, the cremation, the cedar box engraving, and our hopeful pick up schedule. Following up Wednesday afternoon I spoke with Juan and he confirmed that they had Kona and confirmed she was scheduled for Thursday. Late Thursday afternoon I called again and spoke with Juan and he confirmed the procedure was completed and the spectacular (my description!) cedar box would be engraved in time for the Friday morning pick up. He asked me to call early Friday to make certain everything was completed and to schedule a pick up time. Friday I called and spoke with Brianca and she confirmed everything was completed and a pick up time was set. When we arrived at the pick up location, Martin was there ahead of time waiting for us! Martin verified Kona's identification number and respectfully handed her in a nice delivery bag. The engraving turned out spectacular-way beyond my expectations! EVERY step of the way, Brianca and Juan couldn't have been more understanding and professional. Koefran should be pleased with their customer service! They both answered the phone promptly and both were aware of our special requests. Who provides this type of customer service anymore? This showed me this company REALLY does care! I can't express our appreciation enough to everyone at Koefran. In our time of despair they couldn't do enough for us. EVERYTHING was done as promised and on time to get our girl home within the timetable we asked and they provided, with no excuses! I recommend their services when that unfortunate time comes for your beloved pet. Thank you Koefran and a special thank you to Juan, Brianca, and Martin for your wonderful customer service!! Note: we added the photo in box as instructed. read more

Koefran Services - Kona - Pet Cremation Services Near Me

We all would like to think that we are "prepared" to say goodbye to our little angels, well not always... I can't say enough good about this wonderful place. I dealt with Sarah and then Courtney and they were both top notch, compassionate and extremely empathetic. My Teddy will be back home next week, Thank you and God bless you Koefran Services! read more

Great, prompt customer service. They communicated with the pet hospital that euthanized my sweet baby girl and got the info for the engraving that I requested. The cedar box with engraving is beautiful; it also has a fresh cedar fragrance since it's natural wood. It is heartbreaking to lose your beloved pet, but this brings a little bit of comfort. read more

we had to put my girl down 10 days ago and our veterinarian uses Koefran to do the cremation. i had no idea what company they used and was so worried that my girl wouldn't be in good care. i got my dogs ashes back today and it was so much faster than expected and i finally got to see that my biggest worry was not true. her Urn is beautiful and after looking up Koefran i couldn't be more grateful, knowing now that my baby girl was taken care of with kindness. as hard as today was i have peace now knowing that she was in the best hands. rest in peace my girl read more

Koefran Services - Pet Cremation Services Near Me

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This place is amazing, they were so sweet!! I feel like they went above and beyond to help me. After my dog died I couldn't meet them in time and they were willing to wait until I could get there. Even when I went to pick up my dogs ashes Smiley, the gentleman who gave me my dogs ashes was so sweet and concerned with how I was doing! I highly recommend this place! Thanks again Koefran! read more

I'm very pleased with this company. I was skeptical at first about cremating my fur baby. How was I to trust that I was getting the right ashes back? How do I know they care? But this baby is very special to me and i took a chance. I could have buried her but I wanted to keep her with me. The customer service was outstanding. Very patient and empathetic, understanding and thorough. It's not like a lot of people do this every day so that was good for me. It was my first time. The call made me feel confident. I explained what happened with my baby and how it was a sudden turn of events and how my baby's Adoptaversary is coming up. I just got her ashes ahead of the estimated delivery date and ahead of her Adoptaversary so she can actually be here for her special day! I think they must have gone out of their way to do this! The cedar box I chose arrived looking very nice. It smells fresh as well. The shipping box was clearly marked fragile and was wrapped with care. I feel relieved that I chose the right company to handle services for my baby who took care of me so well for so many years of the toughest trials of my life. I think I owe it to her to have her respected and honored. It will be nice to have this wonderful keepsake in our ceremony to celebrate her life and help me and the dog grieve our loss. Thank you Koefran family! read more

Koefran Services - Pet Cremation Services Near Me

They make the most beautiful tribute for our fur babies... I have every print they have ever made for us in shadow box on the wall, and they even helped so graciously by sending a print for our kitty that was gravely hurt and couldn't be printed just so they could all be together. No one I could rave more about for their beautiful work and genuine kindness read more

Koefran Services - All our angels - Pet Cremation Services Near Me

The individuals at Koefran did a fantastic job with my last dog. He meant so much to me and Koefran went above and beyond my expectations. They were extremely efficient and quick with their response. I told Koefran exactly what I wanted in terms of my dogs service and they once again did exactly what I said. I would HIGHLY recommend them, and am so so happy they provided my family and I with happiness during our time of sorrow. read more

I want to recommend Koefran in Sacramento as HIGHLY AS POSSIBLE. My fur baby is my best friend and after 15 years I lost him to HSG. The staff at Koefran of Jena and team were extraordinary in handling my Mocha from start to finish. Very caring and compassionate - went above and beyond to make me feel comfortable and that my boy was safe in their care until I could get him back. I want to put you at ease that your fur babies are safe here. I am forever grateful for everything they did for me. read more

It's just way too much to type.... They apparently lost my information, as when I called to find out where my horse's cremains were they put me on hold for a REALLY long time. When they came back to the phone they re-asked me all the same questions as they did they day I called to set up for their services. We had asked for a hoof print pendant be made. I then Found out they did a NOSE PRINT! Who does a nose print of a horse? I was told they do them all the time. THEN, when they received the pendant they texted me saying "Hi Judy! Here is the nose print pendant for Liz. We have never done an equine nose print before. I was a little scared but I think it turned out beautiful. What do you think?" Wait, what? Now they've never done a nose print of a horse? It looks like a mutilated manatee.... I requested a refund for my services, because, of course, they can't now get a hoof print, and was told that they would speak to the owner and call me back. Never heard a word. Great service. Took a month to get my horses ashes back after I was told it would be a week. We surely will not be using them again if we have a need. read more

My competition partner GSD died suddenly on 11/21. It's been 6 weeks and I STILL don't have her back. I've got the run around from our vet who sent her to Koefran and now wonder if Koefran has lost her. This is unacceptable. read more

The most compassionate service and they genuinely care. Angela and April went above and beyond to make us feel comfortable about this final service for our fur baby. Can't thank you enough read more

BEYOND LIVID. I took my ESA, Sephora, to Friends and a Family vet and within a week had to put her down unexpectedly. So if it wasn't enough I had to lose my baby, this stupid ass place FORGOT to do her paw imprint. FORGOT!! You forget to brush your teeth in the morning, you can do that later. YOU DON'T JUST FORGET TO MAKE AN IMPRINT OF SOMEONE'S BELOVED FAMILY MEMBER THAT THEY UNEXPECTEDLY HAD TO PUT DOWN, you don't get to go back and do that!!!! I have a phone call and am waiting to hear back to see what in the world they could possibly offer to me. Something I can never get back was just taken away from me because of someone being careless. This is beyond unacceptable. They spoke with my vet to offer me something else but haven't reached out to me directly. This company is shitty and clearly couldn't careless about anyone's family members. read more

I picked up my cat's remains today. The box looks very nice. He finally came home with us. Thank you. read more

Koefran Services - RIP Blitz - Pet Cremation Services Near Me

I can't even begin to tell you how comforting it was to work with April with Koefran. After losing my husbands retired K9 partner, and my sweet protector, we were obviously devastated. April was so accommodating and compassionate and made sure Nuke was well taken care of. She checked in on us while they handled his after care and even hand delivered Nuke's ashes and mementos to us on Christmas Eve! She said she wanted him to home with us for Christmas. Who does that?! April from Koefran does. Simply amazing, thank you for your compassion April. read more

I received my dogs paw print today from this company. I swear this is not my dogs paw print. My dog had severe allergies which caused me to pay a lot of attention to his paws, soaking them, washing them, spraying them with medication, drying in between his toes, checking them for fungal infection between his toes. I know what his paws looked like. Sorry to be morbid, but I even took into account the fact that these paw prints were done when he was deceased and probably frozen. (Sad). This looks like a mold they took for a Chihuahua paw print and slapped my dogs name underneath it. read more

I requested an ink paw print of my dog and it was never done. I was told the reason this happened was because the box I checked on the paperwork didn't "translate" over to her tag. Unacceptable. The vet and I did everything correctly. I believe Koefran does not care enough about the consequences to pet owners to ensure these devastating mistakes do not occur. No quality control. Just read some of the reviews as proof. Also, after several requests for a tracking number, I finally received one on the SAME DAY the ashes were to be delivered. Vets should not contract with this company. If you are an individual seeking services for your beloved pet you should look elsewhere. Using Koefran is a GAMBLE! read more

Unfortunate that I had to meet them, but let me just say, THEY ARE THEEEE BEST! Chelsea in particular was sooo good to me & my family. This was the hardest time for us, and she made us feel so comfortable. I would really recommend them if you want to be treated like family! read more

Horrible service. My dog arrived in an urn that was smashed into pieces and the bag of ashes was torn. The quality of their urns is ABYSMAL compared to the companies I have done business with in the past. Don't waste your money on this low quality garbage unless you want to vacuum your best friend off the table. EDIT: I have spoken with the manager and they have done what they can to resolve the issue. I'm very sad that this happened, but I'm grateful to the company for working with me to make the best of a bad situation. read more

I received my boys ashes and noticed the paw print was not in the box so I notified my vet they in turn contacted Koefran. Koefran said they didn't make it. There was a hiccup or something with the order and it wasn't made. The ladies at the vet checked the order on their end and it showed that the paw print was indeed ordered. My wife already grief stricken was looking forward to the paw print. Needless to say our whole family was let down. read more

The paw print and ashes received were that of a much smaller dog (50% less on both accounts). Koefran tried to push it off as a Hospital mistake (mislabeling) of which it was not. I drove to Sacramento to show them evidence and, after a few months and a lot of leg work, they finally reimbursed my account. What left me speechless at our in-person meeting was, even though they admitted the print was "not that of a large breed dog", they still offered it to me. On another note, I have never experienced any other service that advertised to such an extent of which validates it is all about them and the almighty buck and unfortunately not what mattered most...our loved one. All I can suggest for those who may use them in the future is to ensure your vet only uses a metal tag. Koefran only supplies Hospitals with paper tags of which leaves no quality control when under fire. read more

Koefran made a very emotional situation very easy to navigate. A huge thank you to APRIL her compassion & for going above and beyond to get Bubbles home to us. We are forever grateful read more

Koefran Services - Bubbles our beloved Bully. Rest In Peace - Pet Cremation Services Near Me

Koefran Services did a lovely job handling our beloved dog, including a beautiful plaque with her pawprint that was handpainted and stamped with her name. It was unexpected and means more to me than even her ashes. The care they took in making it gives me the impression that they treated her body with respect. read more

Due to lack of information provided by my vet's office regarding my little old cat I became extremely distraught. I called Koefran the next day and Tina was kind and patient as I sobbed out my story. She explained what she would try to do and came back to the phone in a very short time assuring me that everything is going to be taken care of as I originally thought. Thank you Tina and thank you dispatch supervisor for helping an old alone crippled woman through the worst. I look forward to Ali's remains coming home. read more

My baby girls box has her named perfectly engraved on the top and her paw print is flawless. Nothing about this is easy, but it's a gift to have been given her back in such a beautiful and careful manner. Its obvious anyone brought to this facility is truly treated as family members. Thank you. read more

I just want to Thank the staff at Koefran for being so Kind and especially Kevin. Sir thank you for going out of your way in bringing my Cooper to us. Your Kindness on the phone and in person .. extremely rare. Again Thank you. read more

This review is to say that I am pleased with the customer service this pet cremation company gave me. I had my cat euthanized and the cremations service order done through a Animal Emergency in San Francisco. Since I have had many past pets cremated through Koefran, I knew that I was supposed to have the option to have my cat's urn engraved but the hospital did not give me this option. When I called Koefran, I spoke to Jessica and she stated that engraving was an additional charge. I told her I don't understand why as with all my other pets at other pet clinics, the engraving was included and I spent enough money on the cremation and the paw print I ordered on a ceramic plate. She stated she would ask the manager what they could do and get back to me. I called her back 5 days later and was upset I had not got a phone call. Despite me being agitated, rude and emotional, Jessica calmly explained that the manager was not there the original day I called and they were closed on weekends and the 4th day was a holiday and they were closed and thats why they had not gotten back to me yet. She did state the manager ok'd for my urn to be engraved at no charge. When I picked up my cat's remains at the hospital, the urn was not engraved and I was very upset. It hurt to think this was ignored. I called Koefran back and spoke with Jessica and she explained the oversight. They were shipping an empy urn with the message I wanted engraved and she stated she would call the hospital and asked them to call me once the engraved urn would arrive and ask them to assist me in transferring the remains to the engraved urn. This really showed me that this company does care. I went from tears to joy in them rectifying the situation at no additional charge. Thank you Koefran and thank you Jessica for your wonderful customer service!! read more

I just received our dog's ashes and there is an ADVERTISEMENT for Koefran built into it right on the front!!!! Complete with contact information. Not only that, but it was inserted sloppily and is off-kilter. It doesn't come out. It takes completely away from our beloved dog's remains. Terrible. read more

I just wanted to say that after my fur baby KikI had passed after 13 years of unconditional love I was completely distraught . I was in a state of shock and I just could not stand all the the bad thoughts of having to burying my pretty little kitty in the cold ground never to see her again , I went back and forth with the option of cremation but had heard and read some pretty scary story's only about places not doing what they were suppose to so I just didn't know what to do . I really wanted to cremate her and have a nice urn that I could take with me in case I ever needed to move , however I was worried about the horror stories I had heard. My husband and I were getting ready to bury her in our yard when I just couldn't do it ... I contacted my vet and asked them if they do cremation , they referred me to Koefran and were so helpful in answering all my questions , said they had done business with them for 20 years and even use them for their own personal pets... Anna the lady I spoke with was so nice and said she had nothing but the utmost confidence in their services. I trusted her instincts and she helped me set up the service for Kiki . Anna had given me a phone number to contact koefran services for me to ask any questions I may need to in order to help put me at ease. I contacted Koefran and Stan called me back , He was so nice and professional he talked and walked me through the entire process to help put me at ease... He also sent me a respectable email photo of my baby girl so I could identify her and would know that I was getting her remains. Now I know they handle a large amount of these cases but he was still very personal from start to finish and I really appreciate that . I received my pretty kitty's ashes yesterday which just happened to be 2 weeks exactly to the day she passed away and even though there were a few more tears somehow I really felt at ease having her home and know that I made the right decision having her cremated , The engraved urn/box is very nice and will Is giving me a great sense of comfort , Thanks to Anna and Stan for your part in helping me through this tough time . Sincerely Niecy , Kiki's mom read more

Wanted to leave our comments about this highly recommended services from our vet about Koefran. We just received our family member a 15 year old Lab, back from the service performed by Koefran in Sacramento. Our thanks goes out to them for a speedy and well handled and presented service. I asked three vets up in the Auburn, Placer county area and they all said very nice remarks about them plus they had long term relations with their services. We confirm that we received our loving dog back in a very nice packaged Urn with a place to insert a picture. The Urn was packaged in a white display box with one simple label outside. I thank them for their fast and I think reasonable priced professional services. We had made arrangements three weeks before hand so we knew what to expect as our lab was very sick. Thanks again Koefran for your service to our family. It all made closure much more complete. read more

Koefran Services is not only a cremation company for pets, but also a part of the Sacramento Rendering Company. The ladies who answer the phones are not very friendly or helpfull. I also find it wierd that they would list their address as 6040 Eagle Nest road when it is not. The address listed is actually a pet cemetary and the actual company is located at 11350 Kiefer Blvd in Sacramento. It is not open to the public and even when I picked up my pets ashes, the manager (Stan) said he would need to meet me at a different location. The website for Koefran sais NOTHING about it being associated with the Sacramento Rendering Company which is questionable. I highly recommend using another company for your pets cremation services. Koefran keeps much of its information private and has been linked to questionable practices with deceased pets and the pet food industry. For those looking for a company to cremate your pet, look for a place that is trust worthy and offers cremation viewing. I hope vet clinics and hospitals stop using Koefran Services. To them it is a job, but our pets mean a lot to us. read more