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    Kohler

    4.1 (46 reviews)
    Open 10:00 am - 6:00 pm
    Updated 2 months ago

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    7 years ago

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    Anna S.

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    9 years ago

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    Kymberly W.

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    9 years ago

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    Kymberly W.

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    9 years ago

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    Kymberly W.

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    9 years ago

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    Kymberly W.

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    9 years ago

    The nicest, most helpful, most honest, most thorough set of people imaginable. They make renovating easy (or as easy as can be).

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    Review Highlights - Kohler

    Worked with both a bathroom reno contractor who exclusively uses Kohler and Jico at Kohler's NYC location.

    Mentioned in 10 reviews

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    Porcelanosa

    Porcelanosa

    3.4(67 reviews)
    0.2 miFlatiron
    $$$

    From my experience in the Flatiron showroom to the delivery of the tile to the customer service…read moreafterwards was nothing short of HORRENDOUS. Made an appointment, started 20 min late. Salesperson (Laila P) was late, was so frazzled and disconnected she provided zero guidance when looking at tile. I think I knew more about the product than she did. Follow up emails to her about tile questions were 100% incorrect ("our tiles are ceramic, non-porous tiles. They are NOT natural stone."). That is UNTRUE!!! Delivery was a joke. Per contract, delivery was with a pallet jack. They arrived with an enormous forklift that could not get down my street (or any NYC street). See image. Dropped it 150 ft from my home. Had to carry 1,350 pounds of tile 150 ft into my apartment. Customer service after that was short and rude (Sedina O). Contested delivery fee with credit card and won. Finally tried to return tiles and they refused because I reached out to them 46 days after delivery (policy is 45 days). Really??!! Go somewhere else where you can buy the same tile for less money. They charge extra so they can pay for their MASSIVE showrooms all over the world. The sales people there are useless. Good luck getting any support from corporate. They are non existent.

    Sent a note through their website asking about purchasing tile. Did this twice with no response…read more Not a big project (a Shower) so maybe that is why I got ignored. I sent all specs and what material I wanted. I went to the store -- open to 6 on the website. No appointment indicated as needed and this was quick. I got there at 5. Took me over 1/2 hour to get there and I get promptly turned away. Excuse - website is not how to contact us and we are busy so here is who you should contact. I got 1 minute for a 30 minute walk. Customer support here is virtually non-existent. At least for small orders.

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    Porcelanosa
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    New York Kitchen and Bath - Guest Bath

    New York Kitchen and Bath

    3.5(121 reviews)
    0.2 miFlatiron
    $$$
    Free consultations
    Certified professionals

    I had a really great experience with NYKB. Anyone who's renovated in NYC knows how many moving…read moreparts there are, and they made the whole thing feel surprisingly easy. Having the design, construction, permits, and project management all handled by one team made such a difference.

    I spoke to a lot of renovation companies before choosing NYKB and honestly most of them felt the…read moresame until I met Maia. What stood out immediately was that she didn't just try to "sell" me a bathroom. She actually paid attention to how I live day to day and designed the space around that. She noticed little things I didn't even think about, like where lighting should hit the mirror, storage that wouldn't make the room feel crowded, and materials that looked expensive without feeling cold or overly trendy. The biggest difference with NYKB was that the process never felt chaotic. Usually when people talk about renovations it's horror stories, delays, and constantly chasing people down. I never felt that here. Everything felt intentional and handled. Maia somehow managed to make a renovation feel calm, which I didn't think was possible. Now that it's finished, my bathroom genuinely feels like part of a luxury hotel suite but still personal and comfortable. Everyone who comes over comments on it immediately. Looking back, choosing NYKB was probably the best decision I made for the project. Maia has an eye that's very hard to find.

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    NY Rainbow

    NY Rainbow

    3.0(4 reviews)
    0.6 miKoreatown, Midtown East

    The crew is nice but the person who handles their email account needs to work on his/her customer…read moreservice skills. Communication will be difficult if you decide to work with this company. Sometimes they're reasonable and nice. Other times I think they're completely crazy. They accused me of "making things up perhaps to get money. ... Please don't not start unnecessary drama and trouble."

    Four years after my initial review, Wendy from NY Rainbow finally got around to emailing me,…read moreberating me and asking me to take down my initial two-star review. Her comment posted to my previous Yelp review gives you an idea as to the type of people you can expect to work with over at NY Rainbow. As posted back in 2013 (and as I reminded Wendy) my Yelp review is an accurate recap of my experience wth NY Rainbow. Nowhere in my review did not indicate that I was a customer or that any money exchanged hands. Everything that's there is an accurate summary of my grueling experience with NY Rainbow. Emails and phone calls are the cost of doing business. As I told Kris and Wendy previously, I was on vacation (personal time) during most of my correspondence with them, so my time was as valuable (and arguably more valuable) than theirs. I made the scope of work known and very clear from the get go and I admitted FROM THE START it was a smaller project. If they didn't want to take on my smaller project, they should have said so at the start and saved everyone the time and frustration.

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    NY Rainbow

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    Kohler - homedecor - Updated September 2026

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