This kohls is the closest to my home. I love that they have self pick up. makes it easy to walk in and out without any wait. I highly recommend. read more

Kohl's - self pick up - Department Stores Near Me - NORTHRIDGE, California

I have been to Kohl's few times in the past. The one in Monrovia. First time in this location. This store is located at the corner of Nordhoff & Corbin. Walked in yesterday around 2pm and was helped by 2 of their employees. Sorry, can't remember their names. They were not wearing a name tag. Anyway, I needed to buy a baby shower gift for one of my friend's daughters baby. I looked everywhere to buy her a toy, a dress and a playpen. She is a dear friend of mine. So couple of extra dollars wouldn't hurt my pocket. They didn't have what I was looking for and also knowing her taste, I didn't think she would have liked it either. So I got her a gift card worth of $40. Since I was there, I also wanted to buy few things for myself and the house. I saw couple of summer dresses, summer sandals, place mats(2) in mauve color, a nice scented candle, 2 coasters, 1 pair of white slippers, Mickey & Minnie stuffed animals, a cute pottery bowl that you can either plant something in it or use it for something else that is useful. It was so cute that I couldn't resist. Also, got a small sanitizer to have in the car. They had great deals, sale items and didn't make or break the bank. They have you covered from everything: Home, appliances, men's, women's clothing/shoes, houseware department, to jewelry, accessories, and a whole lot more. Store is pretty big with Sephora inside. Well maintained, clean with restrooms. Big parking lot next to Target. Customer service was top notch and the ladies were very nice, professional and helpful. Will be back next time I need something from this store. Thank you. read more

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I don't come to this Kohl's much because it out of my way but since I was in the area and next door, I decided to come to this Kohl's to return my Amazon order. I remember the Amazon returns used to be in the middle of the store and the line would extend throughout the floor but now they push it toward the back. There was still a line because only one worker was working the Amazon return. But once they got two more works to help, the line moved by faster. The Sephora store inside Kohl's is right in the middle so you can't miss it. Kohls has a lot of products to offer and the best thing if you return an item here, you'll get a coupon to use at Kohl's for most items. read more

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This Kohl's is located next to Target. I like to pop into both stores when I am at this shopping center. It is pretty big and has a great variety of items in each department. Very easy to spend a few hours browsing... The Sephora is located in the usual area across from the "Juniors" department and you can't miss it when you walk in. Kohl's has some great deals especially if you have a Kohl's CC or sign up for their rewards program. The staff are very nice and the check out process is always quick even with the long lines during the Holidays. ~ Plenty of parking in the lot read more

Kohl's - Sephora inside Kohl's - Department Stores Near Me - NORTHRIDGE, California

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This evening, I was in search of a last minute Christmas sweater, so I headed to Kohl's. Found what I was looking for (see my pic) and headed to the front registers. Elizabeth rang me up and took the time to tell me about how I could save an extra 25% off my purchase -so of course, I provided my email and cell phone number. I greatly appreciate employees like, Elizabeth, who provide ways for me to get extra discounts and help me save my money. Again THANKS Elizabeth, if management reads this ...she is definitely five star, yelp worthy. Busy free, large parking lot with a Target next door. Affordable prices here and this Kohl's has Sephora inside too. Would definitely stop to shop here again. read more

Kohl's - Last minute Christmas sweater - Department Stores Near Me - NORTHRIDGE, California

This location is off nordhoff and corbin, large parking lot with plenty of parking space. I placed an order same day and was notified within a few hours that it would be ready for pick up. Upon arriving to the store, you make your way over to the customer service area, right next to the restrooms on the first floor. I formed line and was quickly attended to; the pickup process went smooth for me. This store was clean, spacious and sales were also happening during the time that I visited. Kohls usually has great sales and really good items to purchase. go with time to spend and browse around calmly to find hidden gems. I also like that khols makes amazon returns easier for the customer as well. read more

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This has always been the go to kohls in the valley I come to as they always have what I want in stock at this location. It's a good size store, lots to offer and the people working here are really friendly. The lines for checkout move quickly too. Great clearance items and easy to find what you are looking for too. There's also a Sephora inside this location. Parking lot is big and located next to target. read more

Nice selection of clothes and accessories I like to get towels from here. And some kitchen accessories.

Website hrs. show this location is open @ 7am today, not!!! Opens @ 9am. Specifically drove to this location to drop off something, waste of my time!! read more

Kohl's - Incorrect hours of operation. - Department Stores Near Me - NORTHRIDGE, California

Placed an order on 11/28/25 with an estimated delivery date no later than 12/5/25. A UPS shipping label was created the same day; however, the package was not picked up until 12/3/25. The estimated delivery date is now 12/11/25. I contacted customer service about the unacceptable delay and got the brush off. No offer of a discount - no offer to intercept the package or upgrade the delivery speed. They have lost a customer over a few dollars, and cost themselves more in shipping and return fees. "Retail returns are projected to cost retailers approximately $849.9 billion in 2025." When customer service acts like this, that's no surprise! It's no surprise that Kohl's is being beaten so badly by Amazon and Walmart. read more

Horrible customer service for a simple question. Bad attitude and behavior when answering and greeting people. Holidays can be stressful but getting an attitude for asking a question on whether item is in stock is a bad way to treat customers. Get better service at a fast food joint. read more

The layout of the store is nice and aisles are kept clean. However, I often find that the actual racks are messy, some with huge empty swaths. Don't even bother checking out the small toy section. Nothing is in it's place and it's usually barren. Employees are very friendly and do their best to be as helpful as possible. However, if they're busy (think holiday season) good luck finding someone & if you do, that they will have the bandwidth to help you out. I don't fault them for that. I know they're doing their best. Just want to know that depending on when you are there, you might be on your own when it comes to finding your items. But then comes the biggest issue that seems to hit every Kohl's I've ever been to. Checkout. Lines here are always long. And, once again, I know employees are doing their best, but often times it moves slowly. You can basically count on not being able to do a quick in and out trip here. This location is one of the better Kohl's I go to. But it still has a lot of the issues other locations have. I really hope somehow they're able to fix them to make this location great. I think more staff would be a huge help, but I know profit margins are slim these days so I just don't hold my breath for that happening. read more

Yeah, just like all the other reviews there is a reason this place has so many low stars. They don't honor online prices, they'll make you jump through hoops just to get the prices that are listed online or via sales commercials. You can find the same quality graphic T-shirts at five below for $10 less or $20 less than what they're selling here. kohl's is not a cheap inexpensive place to shop for clothing as they advertise themselves to be. read more

I like kohls products whatever since they changed to that new credit card company my orders are incorrect. They're delivered to the wrong house. They sent me the wrong items. I'm constantly having to return things. And if you have a problem, I totally resent having to call out of the country to talk to a person who does not understand American concerns!!!!! read more

I'm giving this specific location a five star solely because of Emma from the Sephora section, angel of an employee! I told her I was not sure if I was going to buy anything, just looking for help for the best foundation that could match my skin tone and type best, but because of her I am going to be a costumer at this sephora. She was genuinely kind and it was obvious she loves helping people! I was treated like a friend she's helping and not an employee trying to be nice for the sake of their job. She was able to find the perfect foundation for me instantly just off my description of my experience with foundations. She knew my own skin better than me as a new encounter LOL, I always got tones too many shades too light to too dark. She even showed me alternatives for the sake of budget, different benefits, and comparison. Another big problem I had previously was all brands of foundation made it feel as if it was suffocating my skin, i needed something breathable. She showed me Lady Gaga's line, Haus Labs, and oh my goodness I never even thought or imagined I could get a foundation that feels like I'm not wearing it, specifically on my nose. I let her know i'm on a budget so I am careful with what I buy and she gave me a sample to take home to make sure I like it long term as well. Her service is worth more than the $50 Foundation alone (not complaining, great price for quality). Other sephoras I have been to, their employees were sort of robotic. Emma was very genuine...she knew her work, business, and humanity :) So Yes, I am going to become a customer from this sephora just so I could support this amazing staff ! Note, I am not posting this for people who go to go exploit samples, I'm posting this for the people looking for great service and help. read more

Kohl's - Sample :) - Department Stores Near Me - NORTHRIDGE, California

I used to come here and do Amazon returns. It is fast, easy and reliable. They do print the label and pack it for you. Great!!! The other day, I came over to check out their clearance rack. Non caught my eye but while I was walking around the home section. I saw that The bath towels are on sale. Cool!! I picked up 2 pieces and went straight to the register. To my dismay, only 2 are open making the line sooo long. I just patiently wait and entertain myself. read more

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Customer Service SUCKS. Nobody knows what they are doing ... they are just working to get paid. Not to mention you can't even get any of these associates let alone a manager to pick up a phone call. Spent 28mins pressing EVERY # to a different department just to connect to someone, anyone ... NOTHING. Lack of urgency or care. "Great job" on hiring read more

I placed an order with Kohls.com requesting delivery to the store. I received the order confirmation with an estimated delivery window. I received no further email notifications. I called to get order status when it was past due, and was told they did not have status and I should call back. I then called 3 more times over a 7 day period. On the final call I was told the order had been cancelled days before. They could not tell me why nor would they send me an email confirmation that the order was canceled and they would not connect me to a supervisor. My first and last attempt ever to purchase from Kohl's. read more

Why is it such a hassle to get a simple bag?! If a customer is ordering for pickup and your placing multiple items into a box lets use some common sense and put them into a bag. How can you expect the customer to struggle to take all their items?? What happened to basic customer service? read more

imagine how many little kohls this kohls ate up to be the worst kohls of the all. shopping at kohls is kinda cool since it's basically a russian roulette with 50-70% discounts but it usually only lasts you a week when you're a rugged tough guy like me that regularly fights wild animals to befriend them. When i judge these box box stores i try to think of what matters the most to the people. and yeah that's it... it's the crushed middle class. When i think about my fell US comrades in this way everything becomes clear. The lack of cleanliness. the underpaid worker. the hampster wheel of poor quality products at ever increasing prices. the not so friendly workers because they too are exploited. and then I realize the one tool I have to fight for the common man. Writing a yelp review after going deep underpants at my local kohls. read more

This review is for on line shopping. Like the store, it's a hot mess. Takes FOREVER for your items to be delivered to your home. You are able to track it once it's shipped, but it takes so long. At least 14-21 days. The last THREE times, my order was either wrong, missing items, or damaged. Not worth it. read more

Kohl's Northridge is where the party is... At least for your department store needs.... I came in to shop not remembering how great the deals can be here. I was greeted instantly, sanitized up and rather than grab a cart, which was offered... I supermarket swept and carried a lot of items by hand... Thank you arm day fitness at home lol The layout is easy to follow and everything is well spaced out... Although the isles are a bit narrow for people to get past another customer or employee and it's usually easier to go around in order to navigate your Kohl's experience. They have Guest/Customer Service in the back end of the store by shoes... Bedding and home decor just left of that around the Amazon hub. There's definitely something for everyone at Kohl's especially during these seasonal times of year when stocking stuffers and miscellaneous trinkets, toys and fun seem to be on display in abundance. The line for Amazon related drop offs was mini when I came in, but grew to "wambo" when I walked around it a second time back to check out and I'm sure is likely to continue to be foot traffic heavy given the holidays rapidly approaching like a blink of a month in 2020. I don't know how I spaced on Kohl's cash and all the good deals offered here... I got brand new pillows for my bed... original intended for one but managed three under my arms, with a marked down Vanilla Chia candle in hand, and shoes on sale in the other... Do you want to build a snowman... I think I just did... Definitely stopping in again soon... You know because of my Kohl's cash... But also because this is a great store. The check out set up is almost perfect with plenty of registers open and number paging allowing customers to hear when the next available sales person is open. My sales person was super kind. She was helpful and patient (why isn't her name on my receipt to give here praise, retail workers are definitely under valued). I had to resign up for Kohl's Rewards, etc because I haven't been to Kohl's in over a year.... I interacted with at least three or more Kohl's crew members during my visit and had zero bad customer service. Maybe one guy in men's who was just hyper focused, but I didn't require any assistance there.... I don't know what happens at the Amazon drop off area, but it sounds like it may be where some of the major issues are and the party zone is party low. Kohl's Northridge has plenty of parking in front, but a massive amount on the side of this location... Which I recommend for easier navigation in this pretty cool shopping center plaza. read more

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I never knew that there was an amazon return center in the store. This is a very big help. Both time returning an item, it was very simple. The line went really fast. There's markers on the floor for social distancing..... When you reach the counter, they scan your item. If it's in a box, they just pack it back up. Scan it, a new slip is printed and stick on the box. But if an item doesn't have a box, they have you put it in a plastic bag that they hold and they wrap it up and put the new package slip on it. Before and after each customer, the clean the counter to make sure it's sanitize. This helps as it make sure that each customer safety was priority. Also, when you return your package. Your also given a coupon slip to use inside the store. Nice, a return and a discount for shopping. read more

Kohl's - Department Stores Near Me - NORTHRIDGE, California

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This place is not good. The line is very long and there are 2 cashies? I dont rerecommend you shopping here. Especially on this holiday. Horrible the line is not moving. Try to go somewhere else read more

Kohl's - Not enough cashier - Department Stores Near Me - NORTHRIDGE, California

Reasonable prices and great customer service. I found the perfect comforter and they had the color I was looking for.

What I like about shopping at Kohls is that it is spacious, very clean and provides good customer service. Depending on the season, I used to come here to buy good and affordable work clothes. Kohl's has their brands, but also stocks other well known labels, which it sells for a discounted price. Then, they also carry a good variety of simple items, like shorts for example, that seem to fit better here, and becomes the one you were looking for elsewhere but could not find. They also carry home and kitchen goods. Their selections maybe limited, but it is a pleasure to walk through this store without bumping into other customers. Another plus is that they also process Amazon returns, which they execute in a seamless and courteous fashion. read more

Catching up on my reviews. Stopped in to check out their selection for some gifts. Selection was great, and the prices were in line with what I expected. There were plenty of store associates around, but I didn't need any assistance. The checkout process was quick, friendly, and seamless. I'd definitely go back. read more

I went back to do an Amazon return and Kohl's return. Line at the Amazon return counter with no employee available. Took some time for someone to track down someone. It gets better, I had to return a beauty product I bought on Kohl's.com. The receipt clearly said Kohl's and Kohl's has a fairly good return policy. The workers wouldn't allow me to return it saying it was a Sephora product (it wasn't) and not a Kohl's product and that the Sephora return policy isn't the same as the Kohl's policy. I said fine whatever just give me credit or exchange it for the same one in a different style. They wouldn't allow either. I just went back a few days later and was able to return it with no fuss. The workers are young, dumb, and angry. read more

I usually go to Kohl's to take care of my AMAZON returns. The associates there are always friendly and very helpful. Everyone who has assisted me at the AMAZON return table has been great at getting me right back out the door. read more

DON'T TRY TO WORK HERE. IF YOU APPLY THEY SEND YOU AN EMAIL FOR AN INTERVIEW. NOT IN PERSON BUT ONLINE. AND THEN THEY TELL YOU THE position has been filled. If you have an in person interview you get ready, put time aside. Then you get to the store and someone tells you the manager is busy. They ask you are you sure you had an interview? one year I applied at Northridge California location and they contacted me and expected me to drive to Ontario. Where in the heck is Ontario California? After speaking with people I know they told me they only hire friends of current employees. read more

Only Issue I have with the store, is the awful scent that permeates the place, can smell like a cheap casino. Just as a helpful hint to the store, not sure why they need to pump this scent in ?? It might turn other customers away. read more

I visited the Northridge location on February 20th. The store is very clean and the layout of the store makes it easy to find everything you need. The employees are very accommodating and friendly. Additionally, I want to give a "Huge Shout Out" to Betty at the cash register. She was very charming, helpful, and knowledgeable. She is an asset to your company. read more

Horrible Return Experience - tried to do a return using my receipt, and the associate helping me (ROSA) needed to call her supervisor MICHELLE to complete the transaction, indicating it was possible to do, however needed supervisory override because I was a few weeks over the 6-month return window. I asked MICHELLE if she could honor a one time exception because I was a long time customer of Kohl's and miscalculated the day of initial purchase, and after thinking about it for a solid 10 seconds, refused. It was possible to provide an exception, however she chose not to. I asked for the corporate number, however when I called later that night, I found out I was given the number to another Kohl's department. I suspect it was an attempt to lead me astray from the accurate complaint feedback number. After considerable waiting and a few transfers, I found the right department and submitted a complaint to "Higher Management" - Kohl's Store #1373 - The Complaint submitted also tied in the Store Manager ARO for poor training and customer service responsibility. Please see my similar post on Google. read more

I haven't been into a kohls in a very long time but had a birthday $5 off so I decided to go look. I went early so the store was empty. There were not a lot of carts and none of the carts had a space for me to put my two year old. The store was clean which was nice but inventory was low. It felt hard trying to spend the $5 off coupon I had. The cashier was friendly and helped me use my coupon. I was between a 3 and 4 star but decided to go with 3 due to the lack of inventory on the shelves and the cart situation. read more

Kohls has always been pretty good regarding men's clothing. I recently picked up a new tank top for myself and a couple shirts for my son. All pretty reasonable, of course I'd love it if they were just a bit cheaper. But another plus side about this location is that they have a Amazon return area in the back of the store. read more

I had not been to Khols in years, but my Mother wanted to look for a few things as gifts. All in all, it was a decent visit. First of all the entrance is horrible with it almost blocked with Amazon people. Secondly, there was just stock everywhere and not all neat. Lastly, almost no employees were ever available for help or to answer questions. There was a lot of choices in what to buy though. read more

Kohl's was one of the first department stores I visited after LA County lifted its lockdown order in mid June. Regrettably, I had to return a smart toaster oven I purchased at Kohl's. When I explained my reasons for return, a sales associate told me that a store manager would get back to me and address my concerns. The very next day, I received a voicemail from Renee, a Kohl's manager, who politely invited me to meet her in person at the store. My meeting with Renee went very well. She's friendly, knowledgeable, professional, and attentive to my every word. I felt I was fully heard, understood, and supported by Renee, who showed me how much Kohl's appreciated my patronage. As a store manager, Renee further explained Kohl's return protocols and promised to make improvements I suggested. By way of this review, I want to thank Renee from the bottom of my heart. Kohl's will be best served if it continues to put people like Renee in a leadership position. read more

I don't expect much from Kohl's. I mean come on, it's Kohl's. But the staff here made this an exceptionally, and Yelp-worthy trip. The rudeness at the checkout stand was unparalleled, and there were only 2 people in line, so there was no cause for this person to feel overwhelmed. Regardless, this visit gave me an even lower opinion of the store. read more

They are great I am Doing my amazon returns and buysing carter's Now they Have Sephora Veryy exciting read more

Jordan is a manager that went above and beyond for me. I am truly thankful for her patience and knowledge when I had called about a specialty item and she made sure I was able to get it safely to my car in the rain. Acts like this restore my faith in humanity I say that with the utmost sincerity. read more