Very helpful with scheduling appointment for my father. Kind and got us in for an appointment in…read moreone day. Worked with Ali. You're the best!

Absolutely disgusting experience. I pulled into the parking lot for less than a minute just to use…read moremy phone, and before I could even gather myself, an older man aggressively approached my car asking if I was coming into the office. I politely explained that I was not parking and was only stopped briefly, but instead of responding respectfully, he immediately started threatening to call the police on me over a tiny "No Trespassing" sign that was posted so low to the ground it was nearly impossible to notice. The entire interaction was rude, hostile, and completely unnecessary. I was treated like a criminal for simply stopping for a moment. There was no professionalism, no courtesy, and absolutely no customer service skills whatsoever. If this is how they treat people, I can only imagine how they handle actual customers. I would strongly recommend avoiding this place. There are plenty of businesses that know how to treat people with basic decency -- this is clearly not one of them.

"Doctors and Staff in this practice are very professional, helpful and pleasant…read more I've been a patient here since 2009 and upto the present. So satisfied and happy with the care I get from this facility. Thanks for taking good care of us, your patients."

Neurology has been closed for two years according to the receptionist, yet the website is still up…read moreand accepting applications for appointments. Received a voicemail telling me they cancelled my appointments and were no longer accepting new patients. Gave the office a call and was told they were no longer accepting new patients and hung up on. Maybe the whole place should close if they are going to be rude and unprofessional or at least drop the neurology out of their name if they don't do that work anymore. Maybe also take the website down where you can schedule appointments for neurology! Maybe hire some staff that aren't rude. There are better sleep and neurology clinics in Frederick where you will be treated with respect.

Review for Dr. Neil Waravdekar at Frederick Medical & Pulmonary Associates…read more​Date of Visit: September 29, 2025 ​Rating: 1 out of 5 Stars (Abysmal and Unethical) ​My experience with Dr. Neil Waravdekar at Frederick Medical & Pulmonary Associates was not only a complete waste of my time and resources but also unveiled what I believe to be a serious case of fraudulent medical record-keeping aimed at inflating charges. I urge all potential patients to be extremely cautious. ​Fabricated Medical Records and Misrepresentation of Care ​The Progress Note documented after my visit is a deliberate fabrication that fails to accurately reflect the brief, negligent encounter I had with the doctor. ​False Physical Examination: The record falsely states that Dr. Waravdekar performed a "comprehensive body examination." This is unequivocally untrue. The doctor performed only a brief cardiac and pulmonary (heart and lungs) check. No other body system was evaluated, making the documented exam a severe and unethical misrepresentation of the clinical service provided. ​Irresponsible Psychological Diagnosis: The documentation under "Psychological Evaluation" is medically negligent and appalling. After a mere five-minute encounter, Dr. Waravdekar concluded that I "do not have depression or anxiety." This conclusion is completely invalid given my history: I have been under the continuous, long-standing care of a psychiatrist and a therapist for the past seven years, with twice-weekly sessions. The attempt to rule out serious, chronic mental health conditions in such a cursory and unfounded manner is deeply troubling and appears to be manufactured solely to justify a more complex and expensive billing code (likely submitted to Medicare). ​Unacceptable Lack of Service and Professionalism ​I scheduled this appointment specifically for severe insomnia. I explicitly informed the front desk staff that I needed treatment for persistent sleep issues and already possessed a CPAP machine, making the reason for my visit clear. Despite this, within five minutes of speaking with Dr. Waravdekar, he dismissed me, stating he could not help and that he "only deals with CPAP issues," instructing me to see a specialist. ​This suggests gross incompetence by the office staff, who failed to properly triage my stated needs to align with the physician's admitted scope of practice, resulting in a wasted appointment and unwarranted billing. ​Lack of Accountability and Failure to Correct Records ​I formally requested the immediate and complete correction of this fraudulent progress note within seven business days of my visit. The practice has failed to comply. ​Furthermore, on October 13, 2025, I called the practice and spoke with the Office Manager, Kim, who provided an alarming response. She stated that "no one in the practice has an oversight of Doctor Neil, as they own the business." This statement demonstrates a shocking lack of accountability and suggests that Dr. Waravdekar operates without supervision, facilitating the creation of fraudulent medical records with impunity. ​Next Steps ​Due to the practice's failure to correct the fraudulent medical record, and the admission that they lack oversight of the physician, I am proceeding with my promised actions. I will not pay the bill for this negligent visit. ​I am reporting the false diagnosis and the entire fabricated report--which I view as a blatant and likely widespread scheme to fraudulently inflate charges to Medicare--to both the Medicare Anti-Fraud Unit and the State Medical Board. ​I encourage anyone who has experienced similar issues with Dr. Waravdekar or this practice to come forward. Future patients deserve to be warned about this unacceptable standard of care and deceptive billing practice.

Dr Phuong Ho is very caring and personable. His back office staff are friendly and caring as well…read more Easy to make appts. and to reach the office. Happy with the professionalism and care received.

Short version: Skip it…read more Long version: I got a referral from my ENT to this location for a sleep study. I drove some distance to pick up the insurance-approved device to evaluate my sleep patterns. When I arrived, they handed me a box and told me to read the included instructions. I asked them if I could wear an existing sleep assistance device and they said they'd ask the doctor and text me with instructions. The message didn't come in time and I slept the night without the device. I called the next day and explained the situation and asked if I could hold onto the box for another night. The woman I spoke to on the phone essentially panicked and repeated at least 5x that they *desperately* needed the device back *today*. It was super weird. I again drove the very long distance to dropped off the device not having used it and still billing me and my insurance. There was no follow-up, apology, explanation, nothing.

I think the quality of care is great and the doctors are very personable and caring. Even the…read moreoffice staff at the front desk are great it's just a wonderful place to be treated for a sleep disorder.

I now know why the ratings are so low. I am on week 2 trying to get my mother a new CPAP order…read more Apparently the billing issue is so complex that my mother cannot receive replacement supplies.

Frustrating! My cardiologist needed a compliance report because they could not read the card at…read morethe sleep lab. I have to drive the card to one of the BPGamma offices or mail it was what the BPG personnel told me.. There was no time frame in how long the process would take and would it be returned in time so that the cpap would not stop functioning without the chip. I decided I would drive it to a site. on Friday (This was Thursday AM...07-17) Thursday evening (07-17) when I was going to use the cpap, it functioned for about 5 seconds and then shut down completely so I had no cpap for the night' When I called to inquire if I could bring it to the Prince Frederick Center the answering person "didn't know." I would have to contact them but " the phones are not functioning there again today.". So I am left with no information and of course no cpap. The last time I mailed the equipment for repair they had it for a month. When I inquired as to it's whereabouts---"they had forgotten to mail it back to me." The level of professional service is lacking here. .

If you need a CPap machine I highly recommend skipping sleep med on Thomas Johnson drive. The tech…read moreis beyond fabulous but the office staff appears to me to care little for their clients. They are in my experience what I perceived as rude and condescending Stay away. The sleep neurologist Sarah Jamieson and her staff who share the other side of the office are terrific! I think that medical providers sometimes fail to realize the effects their receptionist and office staff can have on patients. Just feeling so frustrated to be treated so poorly

I found Sleep Better Maryland back in May 2020. My cardiologist had ordered a home sleep test and…read morewas very dismissive when I asked why, I then found out that the results were in when I received a call to be fit for a CPAP mask. I was furious. Knowing how I sleep, think alligator in a death roll, I knew I was not a candidate for a CPAP, and I also didn't want to be burdened by the costs and maintenance that the machine demands. So, I started looking for a better option and managed to learn about oral appliances for sleep apnea. On my first visit, Dr. Parmar spent the time necessary to explain apnea and more importantly what my results were and what they meant. I was finally being treated like someone with a brain who deserved answers and explanations. An exam, photos and scan (so cool) followed as the first steps toward treating my apnea and freedom. Dr. Parmar was patient even though I wasn't the best patient at first. The adjustment and pulse-ox tests were annoying the first time around. I went back after I broke my device (it did a triple lindy in off the sink) had it sent off for a repair and as it had been 3 years repeated the sleep study and ordered a new device. I now have a backup should something happen, which was nice as the new device broke in short order due to a design issue. My 2nd sleep study, adjustments, and pulse-ox tests all went much better than the first time, the devices were smaller, had fewer wires and were much easier to use. My oral appliance is easy to care for, just brush it and soak once a week, it's easy and comfortable to use, and most importantly it works based on both the pulse-ox study and my wife's lack of complaints about snoring when I use it. Easy to pack and travel with, no issues with TSA unlike a friend who has his CPAP disassembled each flight.

Fantastic service by the staff and Dr Parmar, I believe they care for you and your well-being…read more Since receiving my dental device I don't snore anymore, wake up feeling better, and use it, unlike the CPAP device that I tried.

Just do it, it's life changing. This is one of the best decisions I made as a parent, for our whole…read morehousehold. Our baby is sleeping 11 hours at night with no wake-ups, with 3 hours of naps with clockwork consistent timing. I truly believed our son was just on the very low end of the sleep needs range. At 10 months old, he was still going to bed late, waking 2-4 times a night, and waking up early in the morning. We read a lot online about sleep routines and optimization of the sleep environment. We tried non-stimulating activities before bedtime. We tried "drowsy but awake". Nothing made an appreciable difference. It felt like we'd tried everything and exhausted online resources. We were in desperate need of consistent and continuous sleep. Admittedly, I previously felt pressured by a lot of the recent social media posts saying sleep training is harmful and unnatural. These claims are NOT backed by science by the way. I was wary that sleep training would be synonymous with "cry it out" and did not want my baby to feel abandoned. Thankfully, Kendra provided precise and gentle sleep training instruction. There were some tears, but we were in the room with him to provide comfort as we both learned a new skill together. The differentiators were (i) having a very detailed plan that I could follow, not just general concepts, (ii) receiving benchmarks of how long he would take to go down and how long certain phases would last, and (iii) having a resource to ask questions to as bespoke situations arose. Kendra's plan and support has given me the confidence to handle nighttime sleep and naps like a pro. She has given me back crucial nighttime sleep, so I can continue to work to my fullest potential and give tons of energy to my son during playtime. She's taken away the fear of "solo parenting" while my husband is away on travel for work.

We reached out to Kendra for help after our 8 month old was not sleeping through the night and we…read morewere just exhausted. Kendra was able to answer all of our questions and offered great support and advice throughout the two weeks we worked with her. After a few days in we finally had our first night of no wake ups! I would definitely recommend her for anyone needing help getting their baby to sleep!!

Rufus was a true professional. He assisted me by ensuring I was aware of my options (I was not) and…read moremade a positive impression.

Everything about CSCC sucks…read more I have never actually seen a Dr just PAs. I ask for some continuity of care and they keep scheduling me with different PAs. The last PA ( Tetyana ) I talked to virtually basically didnt listen to a word I said (and I still had to pay a co-pay and the same rate as an in person visit with an actual doctor). Got billed for the setup of a travel CPAP and the damn thing was set to default and about blew my head up like a cartoon balloon. Trying to get the bill fixed for lack of setup has been a frigging joke. Al they need to do is an adjustment but it has been "escalated to the office " to two weeks now. Whenever you call you get a call center in India and you cant understand them ( they will claim they are in Landsdowne when they are clearly in a BUSY call center in India ). It is IMPOSSIBLE to talk to a knowledgeable person in the office In the USA that can actually , cogently address any problem . If I didnt need to get a re-auth for DME I would never have dealt with this clown-show. Now I am done with them.

Great DME pickup with Anthony. Kudos for his great customer service. He was a good instructor and…read morelistener, and very patient with me. Thank you, Anthony.

I would not recommend. I've had issues from billing to doctor's ghosting me to incorrect supplies…read more Everyone is nice I've spoken to and i really appreciate that. But that's unfortunately where the positives end. I've had to call multiple times about getting a sleep med only to find out the doctor is no longer there. I have gotten multiple invoices from them "misplaced" and then getting a bill over a YEAR later. I've gotten the wrong supplies on multiple occasions(or no supplies). They were who my PCP sent me to. I ended up completely cutting off my account with them. I would suggest finding another place that takes your insurance. I wrote this review after trying to get them to send me single invoice with all the required info for my FSA to process. The 2nd ask still doesn't have all the info my FSA wants even when giving them a bulleted list of what was needed. I'm cutting my losses and will find someone more organized.