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    Kontota Grooming

    3.8 (51 reviews)
    Open Open 24 hours
    Updated 1 week ago

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    The botched up hair job after three hours

    The absolute worst dog grooming experience I've ever had. They botched up my dog. It took them almost 3 hours, maybe over three hours and she came out looking like a seven-year-old chopped her hair. I called the company. They were supposed to send someone out that day to fix it and they never did and I finally reached out to them today. I had already requested a refund and they denied that. So I told them I was going to leave a review that was accurate. They told me that my little review wouldn't affect their business so all I can do is request for folks not to use them. I wouldn't want what happened to me to happen to you almost $150 wasted Rude rude people

    Tami S.

    I have gone through four groomers from this business over the past 8 months on my puppy. Every time the hair is choppy, areas missed, sanitary area not shaved or cleaned. And each time they send me "a really good groomer". So if I ally have it one more shot today, NO GO! They chopped a section of her ear hair off in the front. Once again sanitary area has mats and is not shaved. Took 2.5 hrs and she didn't have her body done because it's short already. Her dew claws aren't cut and they didn't round out her paws as I asked. They never cut short enough and I swear it's so you have to go back sooner. I'm finally demanding my money back. The supervisor called me back and he offered someone else to come fix it. NO. he wasn't even apologetic for what happened. They hire young people with no experience and charge a fortune.

    Had the best experience today! Riley was amazing. Our Charlie loved his grooming! He is a puppy so he was apprehensive at first but Riley made him feel so comfortable . It was great to receive a photo after his bath!

    Social distancing is key
    Ashly H.

    Still have nothing but mad props for these folks. Hard workers and never let me down. They are great at putting up with my doggos, from my Shepkita to my German Shepherd to my crazy husky who basically screams the whole time she's getting groomed lol. I try to warn them to get ear plugs. I highly recommend Kontota.

    10/10 I would recommend grooming your dog with Kontota!! My sweet boy was very well taken care of during his bath. The groomer was great and had excellent service!! Definitely worth your money!!!

    Stella May

    Channing Smith did an amazing job cleaning up my Stella May. After the 8 years I've had her I've never seen or felt her coat to be this soft! Truly a great experience for all parties. Our babies deserve to be pampered just like us. Stella goes to an outside doggy day care so she comes home quite dirty and smelly, but now it's like she never went at all! Thank you Channing!!! 1000/10

    Groomed

    100% recommended! We have two huskies and we're eager to get them groomed ASAP! This was our first time getting our dogs groomed with Kontota and theywas able to squeeze us in last minute and I am so grateful for their customer service! Our dogs were shedding like crazy and urgently needed a groom and they took their time with them and even sent us pictures throughout the process. My dog went from looking like a coyote to looking like a husky again Will definitely be using them again and definitely recommend them!

    After Grooming

    We have a nine month old golden doodle puppy, who had never been groomed before. He was badly matted, but scared to death of the Clippers. Somehow Paula at Kontota was able to shave him properly. She is a miracle worker. We will definitely be using her again.

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    5 years ago

    Bri did a five star job on our two mini schnauzers..the bath, cut, total service, was 5 stars and my dogs love her.

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    3 years ago

    Yvonne did a wonderful job on my two dogs. Grooming was completed just as I requested. Very pleased.

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    4 years ago

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    6 years ago

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    5 years ago

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    3 years ago

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    4 years ago

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    5 years ago

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    5 years ago

    This is my dog's 2nd visit and again they did such a great job. I can't recommend them enough. Thank you Kaylynn!

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    6 years ago

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    Page 2 of 2

    Ask the Community - Kontota Grooming

    Review Highlights - Kontota Grooming

    This was my first time using Guardian Grooming and I must say that from the very phone call to the end of the visit was awesome!

    Mentioned in 3 reviews

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    Fido Spa does not even deserve 1 star- They have messed up my dogs haircut....AGAIN. 1st time we…read moreweren't clear about the cut. FINE- my bad. I'll be more specific next time....but this time--- oh Fido!! Per 'the lady' - "your dog became anxiety & bit his tongue".... that's a lie (she was lying to much, she couldn't even talk right!), my dog does not have anxiety and we've never been told by ANY groomer that we have an ANXIOUS dog. 'The lady' even went so far to say he bit his tongue and we tried calling both of you! Lies, Lies, Lies!! Not a single missed call or message on my phone! The lady even went so far to say you can bring them back....WHAAAAT! FOR WHAT!?! JUST GIVE ME A REFUND $175.00. I'm not letting anyone from FIDO rough them up again! FyI- my white dog is only 3 - he looks like a old man. We wanted a TEDDY BEAR CUT! #FAILFAILFAIL

    ONLINE I booked an appointment for our medium size dog for…read moretoday at 10:00 with a specific groomer. Our pup was brought in a bit before 10:00. The girl at the front couldn't get our phone number correct or what service we had asked for. This was to be our 3re time here. Everything on line was confirmed when I booked the appt. Fast forward 2.5 hours. No notification that Toby was ready. No text, call or email. When we started to call after 1.5 hours there was no answer. Just a recording. We continued to try to connect also by text- per their website . My husband finally went down to get Toby - when he got there he was told- they were behind and hadn't gotten to him yet. Unacceptable- no phone call advising, not answering the phone for over an hour- unacceptable, and then to boot - usi g the excuse they were behind. I'm not sure how that's except able when for that groomer Toby was the first one at 10:00. And not even an apology. 2.5 hours of him being in a cage. Ignored. And no communication. Then I get a text that my appt was cancelled. They have a policy that they charge without a 24 hour notice. I have a good mind to send them an invoice as well. We will not go back- the last time they neglected to call after he was done. And he spent 2 Hours waiting for us to call. service was poor. Communication - horrible. 1-

    Kontota Grooming - groomer - Updated May 2026

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