My boyfriend and I went to Smith Kia to do some research on the new Optima and the service we…read morereceived from Jason N. was absolutely amazing. Jason went above and beyond our expectations. He spent a LOT of time answering our questions, working on the pricing, and explaining leasing v. owning to us both. I've worked in the customer service industry for the last 10 years, and the service we've received from Jason is one of the best interactions I can remember having. Thank you!

The saleman are not helpful it there way or highway they dont care about family who have disability…read morechild need car he just push this one car on us till tired help us with other vehicle

OMG the service here was amazing! I called for a routine checkup last minute and they scheduled me…read morefor the next day. They were not only friendly but in the 45 mins I was there managed to give me a pdf with pictures and videos of my vehicle color coded in green, yellow, and red. Green being good to go, yellow being problems needed to be look at in the near future, and red being problems that needed to be addressed right now. All with explanations and questions further answered by the manager who explained it to me well esp for someone with no car knowledge. The manager was really upfront with me telling the costs of those repairs and if I was looking to buy a new car it might be cheaper to get a new one. I've had mine for 11 years that's been on multiple cross country road trips and I was not responsible enough to do good maintenance on it. It really made me trust them. I did not feel like I was getting hustled whatsoever which is something I'm sure everyone fears going into the auto shop. Not to mention they were dog friendly, had free coffee, and a record player with various records available for you to play. I got my vehicle within the hour. They gave me a new air freshener, thank you card with a company pen / business card inside, and they included a keychain with a punch card for a reward after some visits. Like wow! You can't ask for more.

We fixed the A/C last year of one car and now we take both our cars to Lucky's for maintenance…read more Owner and staff are honest and reliable, and they do not overcharge, seriously! We'll not take our cars to any other shops!

Flat Black was recommended to me by a friend when I was literally stuck on the side of I-5 (on a…read moreweekend!) and needing someone I could tow my car to ASAP. I left the car outside their shop, tossed my key in the key drop, and first thing Monday they gave me a call with a time they'd be able to look at the car. Luckily, the problem was a minor one, and they had it fixed and back on the road in a matter of hours - for less than $50! When my daughter, who lives in Bham, was borrowing my car recently and wanted to get it inspected before considering purchasing it, she dropped it off at Flat Black for a thorough look. They called me that afternoon with a detailed list of what needed to be done, and how the car looked overall. They gave it an oil change, serviced the transmission, and a couple of other things - all in a couple of hours. I got the car back from my daughter yesterday and it's running better than it has in months. It's sometimes hard to feel like you're making a good choice when finding someone trustworthy to take care of your vehicle; but I would not hesitate to bring my car to Flat Black again if it needed anything done.

Everybody is so nice here, they are very respectable and I constantly get treated the best here.read more

Thank you, Jimmy and Chris!…read more A couple of weeks ago, my daughter's engine blew as she was driving. We had her car towed to the dealership and worked with Jimmy. Jimmy was professional, communicative, patient with my many questions and made sure the car was repaired within the timeframe he quoted us. I also worked with Chris on the parts department. He was professional and went above and beyond to order our part. Thank you both!

Drove 45 minutes to get offered $200 instead of the $3500 Kelly blue book had quoted us for its…read morevalue. Pretty sweet waste of time.

These are GOOD people - good human beings, running a good business! The day we were there, they…read morewere super busy, but we were still treated with care, and served exceptionally well. We recommend, and will return!

Norm and Dee are an amazing team at Circle A Trailers. They helped me with an enclosed trailer…read morerental for a moving project. Affordable and excellent customer service. You cannot go wrong. I highly recommend the company and will use again.

The only place I would take any of my German cars. Super professional very efficient, and I have…read morenever had any issues with people, or services.

My Ford Fusion ran over a tow strap on the freeway . I had my car towed to Jsport Autowerks after…read morebeing refered to by a friend . Filed a claim with my insurance company and Jsport worked with them to get it fixed . They fixed my car quick and had my wife back in the road in no time . they communicated with me the whole time so that I knew what was going on step by step . couldn't be happier and will definitely be referring them as well in the future .

No pressure sales and friendly staff. Best car sales experience I have had. Highly recommended for…read morea no stress car purchase.

Went the extra mile for me and overall a really positive experience! I've been happy with the…read moreservice and the car I purchased :)

Martin's Automotive turned the low point of my 1300 mile road trip into a positive outcome. This…read moretrip is a major, loaded down with expedition; Ram 3500 diesel truck with a camper shell, towing 6000 pounds of boat on a tandem axle trailer - tons of gear and tools inside both, plus me and two dogs. Pure fate and luck that I happened to pull over to inspect an unusual noise/vibration for the second time and I was within eyesight of Martin's shop. Unable to identify the problem, I continued another mile or two down the road, again pulling over because something was just not right. Finally it dawned on me what the trouble most likely was, since I had experienced similar symptoms once before manny years ago. I crawled underneath the truck and verified that the rear axle driveshaft center support bearing (carrier bearing) was absolutely wrecked! The 2 piece driveshaft was slamming around inside a metal hoop that was the frame around the bearing- all internal parts gone. Had I continued driving substantially, eventually the driveshaft would have failed, with result ranging from stranded on the roadside to a catastrophic accident. I need to set the scene a little bit; this location is on the Guide Meridian, a busy thoroughfare that runs from Bellingham, one of Washington's substantial cities outside of the Seattle-Tacoma area. The road goes to British Columbia, and in between is mostly rural farm land, but the road itself is scattered with various businesses and homes. But there's not much around, including choices for automotive services. I pulled a uturn and went to Martin's, just on a hunch that it was meant to be. The owner, RC, crawled under the truck and agreed with my diagnosis. This is 2:00 pm on a Thursday afternoon and the shop closes at 5:00. Within a few minutes, the parts were ordered and delivered to the shop. The owner says there's no way he can get to my vehicle due to other customers ahead of me and have it done in the same business day. But he does tell me that he will come back after hours and begin the job, and most likely the truck will be close to ready when he opens at 8 o'clock the next morning. he gave me significant confidence that I would be able to resume my journey the next day. So there I was with two dogs, all my stuff, and no place to stay. I found a hotel nearby which was suitable and the shop loaned me a car. I end up having everything I needed to be comfortable, including wonderful hospitality from the shop owner, and his wife. My plan was to call the shop at eight in the morning. But as I ate my breakfast in the hotel lobby, I decided to wait a few minutes, so it's not to appear too anxious. I happen to glance at my phone and noticed a message from RC the shop owner Had come in between 730 and eight I just had not noticed it. It indicated my truck was ready and I should come to the shop. When I got there, the truck was all set to go and backed up to my boat trailer ready to be hitched. Overnight I had looked up the likely parts cost and tried to estimate the number of hours of labor required for the job. Let's just say Martin's Automtive charges were fair and more or less what I expected. I was in a circumstance where I could've easily been taken advantage of by less than scrupulous shop. And it could have side-lined me for days instead of hours. I feel so fortunate to have stumbled upon Martin's Automotive. My experience there was 5 star-plus. I do not hesitate to recommend this honest auto repair business. Thanks RC!

We received excellent service above and beyond during a trip when we experienced a bearing problem…read more Part was acquired quickly and repair was done with some after hour work to get us on the road. Unbeliveable in this day and age. Thank you!!