My experience was very good. Kyle assisted me with some major phone issues. His patience and…read moreknowledge were excellent. He also helped me in the Verizon store in Park Ridge,il I hopefully will need to get a new phone in a few months and will go to see Kyle.

I moved my 4 cell phone service over from AT&T to Verizon. I was supposed to receive gift cards…read morefor what I owed on my AT&T phones which totaled $1,800. However, after 8 months, the gift cards have never arrived. Additionally, they promised a monthly bill of around $200 (which was billed the first month) and then it went up to $360 every month after. I've been trying to get this resolved for 8 months and the TCC rep tells me each month it's resolved, yet it's not. I've tried contacting the manager several times and she does not respond back to me. Extremely poor customer service and would recommend going to a Verizon owned store as TCC doesn't back up their commitments.

AT&T sucks...but Nicole is AMAZING! My phone had a software issue that couldn't be repaired and had…read moreto be replaced, but that doesn't mean Nicole didn't try her hardest. Nicole spent over an hour attempting to repair my phone and was delightful to talk to the entire time. She made a usually dreadful experience into something manageable through her expertise and wit. I wish more of these companies would hire humans to manage and assist customers instead of phone trees or AI. People like Nicole make all of the difference in customer service and life in general. Thank you for everything, Nicole! My phone is now replaced thanks to your help. If you need help with your device, just ask for Nicole at Park Ridge!

‼SCAM ALART!!!!‼…read more Please beware!!! We went to this location for new phones just under two years ago and have been paying for a line that doesn't exist! Some reason they set our plan up with an extra line that has no usage causing me to pay an extra $55 a month! Always double check your bill especially when you are set up on autopay! This location employs criminals!

Thank you Karem and Mohamed You helped me a lot…read more I am thankful to helped me today about my case

Terrible service. Was told that someone was going to be with us numerous times and waited over an…read morehour to talk to someone. Everyone who came into the store before us were already helped and had already left.

Had an experience with this store and their manager Paul that started off a little rocky, but…read moreluckily cooler heads prevailed and things got worked out. Misunderstandings happen and I admit I was a little emotional at first. Someone from Verizon reached out too and was very nice. My mother and I will be visiting this store soon for her new iPhone

DO NOT USE VERIZON The worst provider and services!…read more Constant interruption and outage internet. Frustrated ex customer! I would put no star if that was the option And very rude agent in this location!

Usually my "In store"and "call in" experiences are painful and leave me wanting to slit my wrists -…read morewith a dash of primal screaming. Unknowledgeable employees, confused, untrained, deceptive, provided conflicting packages, fear of being overcharged. Has given me anxiety just thinking about the interaction I typically experience. However, Yesterday I met Edwin, Asst. Manager at this location. He is what excellent customer service is all about!! He was clear, professional, informative, friendly, helpful, gave Great suggestions to this former Sprint customer (of 20+ years) and I'm saving some money. He was a delightful and has a great work ethic. Thank you Edwin and TMobile. I'd even do a commercial to support this positive experience!

Just wanna give a huge shoutout to Yesenia and Andrea, they both helped me out when my girlfriend…read moreand I switch from AT&T. They offered us great promotions, and walked us through the steps for everything. So if you're thinking about switching, I highly recommend asking for them!

I had the best experience at this T-mobile location. Dezirae, store manager, came through for us…read morewhen time was not in our favor. Her customer service and attention to detail was much appreciated. She knew how to get the job done, and am so grateful. A shout out to Alan who was great with transferring the data and making us feel confident that he knew his work well (which he did!). Thank you!

From the owner: Visit the T-Mobile store in Niles and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 239 Golf Mill Ctr Spc 278 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Really great service. I drove out of my way to buy a phone at THIS store because it had the best…read morereviews! Once I got there I could see why! So glad I went! The employees especially Edward, were so hospitable and kind! They helped guide me in making the purchase that best suited me. They were very knowledgeable and informative, which is what I needed. They helped me consider all my options with no pressure and they were very patient. I really feel like they went above and beyond and made me feel that I mattered as a customer. I felt that all my needs were met, and I was highly satisfied. I would highly recommend !

This is why I left ATT for Pure Talk. ATT treats its customers like dogs - even though I had been…read morewith them for 20+ years. I've been to this store twice. the first time they told me I would be credited for my old phone which I paid off when upgrading. It never was credited to my account. had to call customer service and they said it wasn't paid off. I had to dig up my old bank records to show the payment. Second time was to close my account. The guy who came up to help me wasn't interested in anything I had to say. I simply wanted to confirm the closure and see if I could pay my balance in the store. He literally just said, "nah your account is closed" and then just walked away. classic ATT customer service!

The new leadership at this store has done wonders for customer service thank you this is now the…read moremost helpful att around

What a decline. New staff that did a horrible job transferring my old phone to my new one. Not…read moreknowledgeable Also has yet to set up our autopay that is supposed to discount the bill $40, Avoid

good fast work, I highly recommend if need a fast fix, I only waited for about 10 minutesread more

From the owner: One Stop Repair: Your Authorized Tech & Community Hub in Schiller Park, IL…read more We provide fast, reliable solutions for all your device needs. We are an Authorized Partner for Apple and Samsung Repair. Expert Repair & Guaranteed Speed: We service all devices: Phones, Laptops, Personal Computers, Tablets, and Macintoshes. Same-Day Service on most repairs (screens, batteries, charging ports, complex issues). Zero Wait Time: All essential parts are kept in stock for immediate repair. $0 diagnostics and transparent pricing. We Are More Than a Repair Shop: We combine tech expertise with essential community services: International Shipping: Ship packages reliably to Poland and Europe. Bill payment services for major carriers like T-Mobile, Verizon, Ultra Mobile, Simple Mobile, and Cricket. Selling certified iPhones, Samsungs, and Laptops. VHS to DVD conversions and TV installation services. Our Promise: You get professional expertise, personal attention, and peace of mind. We are the trusted place for keeping life connected. Visit us at 3740 25th Ave. B, Schiller Park, IL. Open Daily: Mon-Sat 8AM–8PM | Sun 10AM–3PM

Very solid and reliable iPhone support. Timely solutions. Good service. Handles all computer…read moreproducts.

Just stopped there, place is closed I guess out of…read morebusiness. Went here a few times always good service. Must be to much competition. To bad. Good service.